HOTEL MYSTAYS Ueno East

Hotels
•
Mystays Hotel Group
7.7 (3053 reviews)
Taito-ku, Higashi-Ueno 5-5-6 , Tokyo , JP
+81 3-5806-2420

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Very good, quiet location close to Inaricho/Ueno stations
Comfortable beds
Helpful and friendly staff
Good/generous breakfast
Generally clean rooms (for many guests)
Good value for money (for several guests)
Cons:
Rooms are small (limited space for medium luggage)
Bathroom issues: mold, stains, dated fixtures, small toilets, drainage problems
Air conditioning failures reported (fans provided as mitigation)
No complimentary water / limited in-room amenities
Entrance has stairs (limited accessibility)
Some variability in English at reception

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean rooms, but multiple comments noted peeling wallpaper, mold and stains in bathrooms, dirty caulking and occasional damp smells.
Service
8.5
Generally very positive: staff described as helpful, polite and excellent; staff provided fans when AC failed. Some mention varying English ability at reception.
Location
9
Consistently praised: quiet neighbourhood yet very close to stations (Inaricho and Ueno), short walks (2–10 minutes) and convenient for sightseeing.
Room Quality
7
Mixed: beds frequently described as very comfortable, but rooms are small (typical for Tokyo) and bathrooms are sometimes dated or cramped; occasional drainage and odor issues reported.
Amenities
6.5
Some shortcomings noted: a guest reported a non-working air conditioner (fans provided), lack of complimentary bottled water/fill-up points, and stairs at the entrance affecting accessibility.
Value for Money
7.5
Generally seen as good value by multiple guests, though a few were disappointed paying full price when key amenities (AC) were not functioning.
Food and Beverage
8.5
Breakfast repeatedly praised as good/ plentiful/ reichhaltig; most guests reported a positive breakfast experience.
Overall Experience
8.1
Overall positive: quiet, well-located hotel with comfortable beds and helpful staff, tempered by small rooms and some cleanliness/amenity issues for a minority of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location

Situated just a 2-minute walk from Inaricho Station with easy access to Ginza and Shibuya, Hotel Mystays Ueno East is a prime choice for travelers seeking convenience. The hotel is also an 8-minute walk from the Asakusa exit of Ueno Train Station, making exploring Tokyo a breeze.

Comfortable Rooms

Each air-conditioned room at Mystays Ueno East is thoughtfully equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can enjoy a restful night's sleep on memory foam pillows and make use of the provided sleepwear and slippers. The private bathrooms come stocked with complimentary toiletries for added convenience.

Relaxing Services

Guests can unwind with the hotel's massage services or enjoy a meal at the casual Western restaurant. With free WiFi throughout the property and an array of services like laptop rentals and in-room massage, Hotel Mystays Ueno East ensures a relaxing and enjoyable stay.

To experience comfort and convenience in the heart of Tokyo, book your stay at Hotel Mystays Ueno East today.

Important information:

Please note that the credit card used to guarantee the reservation will be charged with applicable cancellation charges if the reservation is canceled after the cancellation deadline.

From Ueno Train Station, the Iriya Exit is nearest to the hotel.
From Inaricho Subway Station, Exit 3 is nearest to the hotel.

This hotel has Japanese-speaking staff only.

The full reservation amount must be paid at check-in.

When booking 10 rooms or more, different policies and additional supplements may apply. Please contact the property directly for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

7.7
Based on 3053 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8.1
L
Lan-Hsin • couple • tw
8
2026-11-07 • via Nuitee
H
Hooi Phen • family_with_children • sg
6
Pros:

Quite a typical and standard chain hotel stay experience in Tokyo. Decent, no frills.

2026-11-07 • via Nuitee
A
Alexej • couple • de
4
Pros:

Der Kühlschrank war in einer Nische, weiter vom Bett weg. Wenn man den noch akustisch entkoppeln würde..

Cons:

Alles war in Zimmer sehr abgenutzt, das schlechteste Hotel unserer Japan Reise in dieser Preiskategorie. Sehr dicke Luft (alte Teppiche, Vorhänge), verschmutzte Filter der Lüftung, hellhörig.
11m2 sind viel zu wenig ein Doppelzimmer. Speziell für Urlauber mit Koffern ein No-Go.

2026-11-07 • via Nuitee
E
Evelyn • couple • de
8
2026-11-07 • via Nuitee
R
Ricardo • solo_traveller • pt
9
2026-11-06 • via Nuitee
G
graziella • couple • fr
10
Très bien
Pros:

Nous ne sommes restés qu'une nuit dans cet hôtel mais si je reviens à Ueno je le reprendrais. La literie était parfaite, il est proche de la gare et pas très loin du temple Senso-ji d'Asakusa dans une rue calme.

Cons:

Rien à dire.

2026-11-06 • via Nuitee
U
Urszula • extended_group • pl
7
Pros:

DObry hotel, w doskonałej lokalizacji. Smaczne sniadania. Pokój niewiarygodni malutki.

Cons:

Malutki, bardzo mal;utki pokój.

2026-11-06 • via Nuitee
M
Martin • family_with_children • no
10
2026-11-06 • via Nuitee
E
emmanuelle • couple • fr
8
Super séjour
Pros:

L’emplacement est proche du centre d’asakusa et de la station ueno parfait

2026-11-06 • via Nuitee
C
Carlos • family_with_children • es
1
Habitación estándar muy pequeña, y antiguo todo
Pros:

Ubicación ok

Cons:

Habitaciones muy pequeñas

2026-11-06 • via Nuitee
M
Marc • family_with_children • es
7
Pros:

La ubicación

Cons:

El baño sin estractor y olia a orina y estaba sucio y viejo. Habitacion muy pequeña.

2026-11-06 • via Nuitee
K
KA WAI • couple • mo
5
2026-11-06 • via Nuitee
C
casper bundgaard • family_with_children • es
1
El peor servicio que nunca he tenido en un hotel
Pros:

Nada, el personal era muy maleducado, nos amenazo con que pagáramos una noche y nos fuéramos las otras 4 a buscarnos otro hotel si seguíanos protesta do por las condiciones del hotel, un señor calvo alto y con gafas

Cons:

El servicio de recepción, solo se salva un chico jovencito que se avergonzaba dea actitud de su compañero o jefe, pedimos toallas para los tres que estábamos y nunca las recibimos, pedimos almohadas y tampoco, la habitación con el papel roto, condiciones poco habitables

2026-11-05 • via Nuitee
E
Esteban • couple • fr
10
Parfait séjour au cœur de Ueno !
Pros:

La localisation était parfaite. La chambre était moderne et très confortable. Le petit déjeuner sous forme de buffet était très copieux et excellent.
Le personnel était très serviable

Cons:

Rien

2026-11-05 • via Nuitee
M
marios • family_with_children • si
10
Pros:

Zelo lepo in urejeno. Prijazno osebje. Dober zajtrk.

2026-11-05 • via Nuitee
T
TZU-CHIN • solo_traveller • tw
9
Pros:

服務

2026-11-04 • via Nuitee
R
Raquel • solo_traveller • es
6
Pros:

Siempre limpio y personal atento

Cons:

Las escaleras al subir al hall principal con maletas son incómodas, y el que no haya bar o lugar para estar un rato, sin que sea la habitación es incómodo

2026-11-04 • via Nuitee
H
Hsiao-Yi • family_with_children • tw
7
2026-11-04 • via Nuitee
S
Salvati • couple • ar
8
2026-11-04 • via Nuitee
S
Shi-Hua • couple • tw
6
2026-11-04 • via Nuitee