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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Restaurant
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Security alarm
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in a stay at The Royal Wells Hotel, where each room is a unique sanctuary adorned with antique furnishings, offering modern amenities like en suite bathrooms and complimentary Wi-Fi.
Culinary Delights
Savor the exquisite flavors at The Royal Wells' two restaurants - The Conservatory Restaurant and the newly renovated Chalybeate Restaurant. Enjoy fresh, locally sourced dishes in a cozy setting.
Vibrant Entertainment
Experience the vibrant nightlife at The Ephraim Bar and The Wells Bar, offering a wide selection of drinks and dishes. Join us for live music every Saturday night, adding a touch of excitement to your stay.
Book now for a regal experience at The Royal Wells Hotel, where history and luxury blend seamlessly.
Please note that the property has live music at some of its functions, and music can be heard throughout the hotel. Should guests wish to know if this is the case during their stay, they are advised to contact the property for event details.
Pets welcome however property must be notified prior your stay and are subject to pet friendly rooms being available. We would kindly request that pets are not left unattended.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for £10 per person per stay when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 12 years old stay for £10 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Last minute stay which was very good. Helpful and polite staff. Quality fitments in room and very comfortable stay. Good breakfast. Hassle free and enjoyable.
Lift slow and a bit dated. Other than that, no issues.
The duvet and the pillows are very comfortable. Excellent coffee machine. Renovated bathroom. Big rooms with high ceilings. Very clean.
Nothing
Beautiful old building. Lovely breakfast with made to order options. Nice lobby bar/library bar room. Big bath tub, nice toiletries. Large room and large bathroom.
No AC and the building holds on to heat for days. We arrived in a day with a high of 90. The room was warm, with 2 very small windows and a tiny table fan that sounded a lot like a percolator coffee pot. As the evening air cooled the room did not. The next day the temperature cooled to 85 and the day after 75, but the building held on to the hot air. It was much warmer inside than outside. The windows in the bathroom don't open so we couldn't get a cross breeze and the bathroom was particularly stuffy. They have problems with booking seeing how many guests we had on our reservation, so the sofa bed wasn't made up for our daughter and when we went to set it up around 11 there were no supplies in our room. They fixed that right away but it was a little uncomfortable as our family were in our pj's. Aldo they didn't have a record of our daughter at breakfast. They said they get problems with bookings sometimes from booking. These weren't a big deal exactly, and in a different season like winter I might stay there again but not if the highs were above 70.
Staff were excellent and the room was spotless, bed very comfortable. Bathroom and shower very good. Room was on the small side, but excellent for one night. Great location & we would certainly stay there again.
Breakfast was expensive, so we took our own :-)
Suite was very comfortable and spacious
Perfect for us
Nothing
Excellent good and service.
Air con
The hotel staff and sevice was excellent, and we really enjoyed our stay. I have dropped a star, the reason being we were staying at the hotel during the very hot period. The lack of Air Conditioning made the bedroom very hot. there was a fan in the room but all that did was blow the hot air around, even with the windows open.
The addition of some form Air Conditioning would greatly improve the bedrooms.
Very clean
No air conditioning in rooms
This hotel is a 15-20 min walk from the overground station and about a 10 min walk from the town centre, it's in a great location. The room was clean and a reasonable size. The staff were really very helpful and pleasant.
I happened to stay during the second heatwave in the UK this year. Sadly and rather uncomfortably there was no AC in the room. They’re also isn’t a fridge, nor does the Hotel provide slippers or a towing robe. It is worth noting that if there is an event on at the hotel during your stay, it will be very difficult to sleep until that event is over. The music was very, very loud. The hotel did provide a fan which was helpful. All of that to say is before you book - read the fine print! I’m used to those things being automatic but it’s worth noting for future guests that these things are not automatically provided.
Victorian building
No garden with grass
Beautiful building. Lovely room. Free parking.
Staff spoken to were kind and helpful. Particularly the reception manager on Saturday night/ Sunday morning.
Lovely stay location great but not value for money.
So hot. Considering weather and prices of rooms a more substantial fan would have been nicer than the tiny, cheap plastic fans. A turbo fan maybe or a larger pedestal fan nearer the bed. It was an uncomfortable sleep.
Bar shut early before 1200 and no 24 HR staff seemed to be available so no cold drinks available on returning. There were some guests in the reception lounge. Only a number to call in an emergency. But this was not available from rooms only the sign in reception.
There is easy access to the town. Staff are friendly and the attractive building has a useful car park. The coolest spot in the building was in the spacious first floor viewing gallery where you could sit and work.
A fan was provided but in this recent hot weather the room was very hot. A grilled tomato at breakfast was oddly served in a small bowl rather than in a plate!
A very attractive, well kept hotel with friendly and efficient staff.
The bedrooms and upper floors were unbearably hot and airless. Provision of air conditioning is urgently needed especially in these times of global warming.
Staff were great, breakfast was excellent, location is very good.
Room was nice and well decorated but a little on the small side. The worst element of the stay was the lack of air con in the room. Whilst I understand the heat and temperatures were extreme and mid heat wave, the temperature in the room was unbearable and very difficult to sleep. I think the hotel needs to invest in some kind of air conditioning, even portable units to cover the summer months.
Incredibly generous staff went above & beyond to ensure our stay was perfect. We arrived several hours before check in and were kindly offered the air conditioned conference room to get ready for a wedding. The team really did all they could. Clean, comfortable room, and a great shower.
We were there in a heatwave and our room was unbearably hot. With climate change, an old Victorian building like this really does need to consider air conditioning.
Lovely hotel, well decorated, clean, good breakfast. Staff were lovely.
It was an oven! Good ac in the bar but in the room the window barely opened and didn't stay open which was awful on the hottest day of the year. We had to fill the bath with cold water and keep hopping into it
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