Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Room size inconsistency

Categories

Cleanliness
7.6
The trash hasn't been taken out for 3 days, which is concerning.
Service
9.1
Staff were polite and helpful throughout the stay.
Location
9.6
Location is superb, very close to Shinjuku station and other amenities.
Room Quality
8.1
Rooms are functional but some were noted to be small.
Amenities
8.6
Good amenities with a well-stocked lobby and good breakfast.
Value for Money
8.1
Overall, fair value but higher prices noted during the festive season.
Food and Beverage
8.6
Breakfast was appreciated and several dining options were available.
Overall Experience
9.1
Generally very positive experiences reported, with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:25

Property Description

Central Location and Convenience
Hotel Sunroute Plaza is ideally situated in central Shinjuku, just minutes away from major train stations, making it the perfect base for exploring the city.

Comfortable and Well-Equipped Rooms
Experience a peaceful stay in our soundproofed rooms featuring modern amenities such as satellite TV, free WiFi, and essential facilities like a refrigerator and flat-screen TV.

Dining and Services
Indulge in a delightful culinary experience at Trattoria Villazza offering a variety of Western and Italian dishes. Our hotel also provides convenient services including luggage storage, dry cleaning, and a 24-hour front desk for your comfort.

Book your stay at Hotel Sunroute Plaza now for a memorable and hassle-free visit to Shinjuku!

Important information:

All guest rooms are nonsmoking, but guests can smoke in the designated smoking area on site.

Please note that there will be a power outage due to electrical equipment inspection of the facility on 06/05/26 from 12:00 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.6
Based on 16760 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.1
C
Carolina • couple • es
9
2026-09-20 • via Nuitee
T
Tonkin • couple • au
9
This is our third time staying at Sunroute Plaza. It’s convenient and clean, easy to find - fantastic after a long fligh
Pros:

Location
Cleanliness
Lovely helpful staff

Cons:

Lack of natural light in rooms

2026-09-19 • via Nuitee
N
Nicole • couple • it
9
2026-09-19 • via Nuitee
V
Victor • extended_group • br
9
2026-09-19 • via Nuitee
A
AIZPEA • solo_traveller • es
9
2026-09-19 • via Nuitee
M
Martin • extended_group • de
9
2026-09-19 • via Nuitee
N
Noemi • solo_traveller • ph
10
Pros:

Location is walking distance to shopping area

Cons:

None

2026-09-19 • via Nuitee
C
Chua • couple • my
9
2026-09-19 • via Nuitee
T
Tomasz • couple • ie
8
Pros:

Great location being close to shops restaurants and the train station

2026-09-19 • via Nuitee
A
alperen • solo_traveller • tr
9
2026-09-19 • via Nuitee
J
J Santos • extended_group • us
8
2026-09-19 • via Nuitee
Z
zipi • family_with_children • il
9
מצויינת
Pros:

מלון במיקום מרכזי. קרוב להכל. שירות טוב. מומלץ בחום. קיימת הסעה לשדה תעופה.

Cons:

חדרים קטנים

2026-09-19 • via Nuitee
L
Leonid • solo_traveller • au
10
2026-09-18 • via Nuitee
T
Tracy • couple • au
8
Great location.
Pros:

It’s very close to the many entrances of Shinjuku station, & restaurants. We liked being able to open the window rather than rely on air conditioning.

Cons:

We found the bed & pillows uncomfortable.

2026-09-18 • via Nuitee
C
CHI KIN • couple • hk
8
Pros:

位置

Cons:

洗衣機不足

2026-09-18 • via Nuitee
R
Rahu • couple • ca
7
Pros:

Staff were excellent

2026-09-18 • via Nuitee
E
Emilio • couple • au
10
Most hotels are all fitted with coffee makers.
Pros:

Good location

Cons:

Small room

2026-09-18 • via Nuitee
C
Chen • solo_traveller • il
8
2026-09-18 • via Nuitee
D
Dan • couple • ar
10
Pros:

Excelente ubicación y el hotel es muy lindo.

2026-09-18 • via Nuitee
Y
Yuval • solo_traveller • il
9
Great hotel in a great location
Pros:

The stuff is very friendly and helpful.
Rhe hotel is located very close to everything including the train station.
The room was very comfortable.

Cons:

We asked about a taxi to the airport. The answer was unprofessional.
We first got a very high propsal and when we rejected it, it started a bargain which was unprofessional.

2026-09-17 • via Nuitee