Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location near Shinjuku Station
Friendly, helpful staff
Clean and comfortable rooms
Convenient airport limousine bus stop at hotel
Nearby convenience stores and shopping
Cons:
Rooms are small and have limited storage
Some guests find the hotel pricey / value concerns
Limited food selection for Western tastes
No gym reported
Occasional housekeeping issues (one report of no cleaning for 3 days)
Some rooms lack views/windows

Categories

Cleanliness
8.6
Generally reported as very clean in multiple reviews (e.g., 'very clean rooms', 'chambre très propre'), though one review noted no cleaning for 3 days which slightly lowers the score.
Service
9.2
Frequently praised staff: described as very friendly, exceptionally helpful and welcoming (multiple reviews highlight helpful reception and roomservice), justifying a strong score.
Location
9.6
Consistently emphasized as excellent — prime proximity to Shinjuku station, shops, restaurants and direct airport limousine access; one of the strongest positives across reviews.
Room Quality
7.2
Multiple reviews call out very small rooms, limited storage and tight space for two, and at least one room lacking a window/view; room size constraints are the primary negative here.
Amenities
8.4
Amenities are generally complete and convenient (airport bus stop, nearby convenience stores), but some guests noted the absence of a gym and limited in-room storage space.
Value for Money
7.8
Mixed signals on price: several guests mention the hotel being somewhat expensive or pricey for what is offered, which lowers perceived value despite strong location and service.
Food and Beverage
8.3
Breakfast received positive comments (good and large), but some guests noted a limited selection oriented less to Western tastes; overall slightly above average.
Overall Experience
8.9
Overall stays are described positively many times ('wonderful stay', 'séjour plus que parfait'), with strong location and service offsetting room-size and occasional value/housekeeping concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Central Location and Convenience
Hotel Sunroute Plaza is ideally situated in central Shinjuku, just minutes away from major train stations, making it the perfect base for exploring the city.

Comfortable and Well-Equipped Rooms
Experience a peaceful stay in our soundproofed rooms featuring modern amenities such as satellite TV, free WiFi, and essential facilities like a refrigerator and flat-screen TV.

Dining and Services
Indulge in a delightful culinary experience at Trattoria Villazza offering a variety of Western and Italian dishes. Our hotel also provides convenient services including luggage storage, dry cleaning, and a 24-hour front desk for your comfort.

Book your stay at Hotel Sunroute Plaza now for a memorable and hassle-free visit to Shinjuku!

Important information:

All guest rooms are nonsmoking, but guests can smoke in the designated smoking area on site.

Please note that there will be a power outage due to electrical equipment inspection of the facility on 06/05/26 from 12:00 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.5
Based on 17026 reviews
Cleanliness: 8.6
Service: 9.2
Location: 9.6
Room Quality: 7.2
Amenities: 8.4
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8.9
D
David • couple • il
10
מומלץ בחום
Pros:

מיקום פשוט מעולה בסמוך לתחנת שינג׳וקו.

Cons:

חדר קטן כמו ברוב המקומות ביפן

2026-11-07 • via Nuitee
M
Michelle • family_with_children • il
8
Pros:

Location, location, Location!
Professional check in and checkout service.

Cons:

The room is very small. Hard to fit in our luggage.
The stuff refused our request to make a phone reservation to a restaurant for us.
Their poor excuse was that the reservation we requested is for a date which is after our checkout date, and therefore they cannot help us.
We found it quite shocking.

2026-11-07 • via Nuitee
D
Daniyal • family_with_children • gb
7
Pros:

Location. Right close to Shinjuku station.

Cons:

Room was small.

2026-11-07 • via Nuitee
D
David • solo_traveller • us
8
2026-11-07 • via Nuitee
J
JI HYUN • solo_traveller • kr
10
2026-11-07 • via Nuitee
Z
zipi • solo_traveller • il
9
מלון מצויין לדרישתנו.
Pros:

מיקום מצויין, נגישות ושירות טוב

Cons:

חדרים קטנים נדרש קצת שיפוץ

2026-11-07 • via Nuitee
L
Liam • couple • au
10
2026-11-07 • via Nuitee
D
David • couple • il
10
2026-11-07 • via Nuitee
L
Laura • couple • nl
10
Super!
Pros:

Locatie top voor in tokyo!

Cons:

-

2026-11-07 • via Nuitee
C
Chatr • couple • th
8
2026-11-07 • via Nuitee
C
Curran • solo_traveller • us
10
2026-11-06 • via Nuitee
A
AMIRI MICHAEL • family_with_children • il
8
מלון במיקום מעולה , אבל...... 🤷🏻
Pros:

מיקום מושלם 💪

Cons:

מחיר הארוחת בוקר לא פורפוציונלי למחירי ארוחה. יש בית קפה ממול המלון שבמחירהארוחת הבוקר לאחד , אוכלים / שותים 3 אנשים.

2026-11-06 • via Nuitee
C
Christine • couple • us
9
Pros:

I loved the location! It was in close proximity to the Shinjuku Station. The staff was very friendly!

Cons:

Everything was good! Just keep in mind that rooms in Japan are smaller than what we are accustomed to in the United States.

2026-11-06 • via Nuitee
F
Francesca • couple • se
8
2026-11-06 • via Nuitee
V
vered • couple • il
10
מושלם
Pros:

מלון יפה ונקי במיקום מצויין, מספר דקות הליכה מרכבות, קניונים ומסעדות. איזור נעים ורגוע. שירות מצויין.

Cons:

אהבתי הכל

2026-11-06 • via Nuitee
A
AMIRI MICHAEL • family_with_children • il
8
מלון במיקום מעולה אבל.....
Pros:

מיקום מושלם💪

Cons:

מחיר ארוחת הבוקר לא מצדיק. במחיר של ארוחה אחת אוכלים בבית הקפה מול המלון 3 אנשים.

2026-11-06 • via Nuitee
J
Jacob • family_with_children • au
8
Pros:

Great location and smart rooms in a modern hotel.

Cons:

We paid for the washer dryers and they do not work. Clothes came out wet and so I paid for additional drying. Clothes still came out wet. The load was much less than the machine indicated we could put in. When I complained staff told me it was not their problem. If the machine doesn't work don't say you offer that service.
They should have refunded the 2600 yen we spent on two loads + extra drying that was ineffective, but they did nothing. I had to spend 2 days drying the clothes in my room on hangers.

2026-11-06 • via Nuitee
K
kathleen • extended_group • au
7
Great location.
Pros:

Great location and staff. Breakfast was good with lots of Japanese choice in the buffet.

Cons:

Rooms are dated and small for the price.

2026-11-06 • via Nuitee
M
michael • couple • tw
7
2026-11-06 • via Nuitee
J
Jéssica Gabryelle • couple • br
10
Excepcional!
Pros:

O hotel tem uma localização extraordinária, é limpo, organizado, os funcionários são extremamente atenciosos!

2026-11-06 • via Nuitee