Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Room size inconsistency

Categories

Cleanliness
7.6
The trash hasn't been taken out for 3 days, which is concerning.
Service
9.1
Staff were polite and helpful throughout the stay.
Location
9.6
Location is superb, very close to Shinjuku station and other amenities.
Room Quality
8.1
Rooms are functional but some were noted to be small.
Amenities
8.6
Good amenities with a well-stocked lobby and good breakfast.
Value for Money
8.1
Overall, fair value but higher prices noted during the festive season.
Food and Beverage
8.6
Breakfast was appreciated and several dining options were available.
Overall Experience
9.1
Generally very positive experiences reported, with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:25

Property Description

Central Location and Convenience
Hotel Sunroute Plaza is ideally situated in central Shinjuku, just minutes away from major train stations, making it the perfect base for exploring the city.

Comfortable and Well-Equipped Rooms
Experience a peaceful stay in our soundproofed rooms featuring modern amenities such as satellite TV, free WiFi, and essential facilities like a refrigerator and flat-screen TV.

Dining and Services
Indulge in a delightful culinary experience at Trattoria Villazza offering a variety of Western and Italian dishes. Our hotel also provides convenient services including luggage storage, dry cleaning, and a 24-hour front desk for your comfort.

Book your stay at Hotel Sunroute Plaza now for a memorable and hassle-free visit to Shinjuku!

Important information:

All guest rooms are nonsmoking, but guests can smoke in the designated smoking area on site.

Please note that there will be a power outage due to electrical equipment inspection of the facility on 06/05/26 from 12:00 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.6
Based on 16174 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.1
K
Katherine • solo_traveller • us
9
Pros:

Location, breakfast, very friendly staff

Cons:

Hard mattress, thin towels

2026-07-25 • via Nuitee
R
Raymond • couple • hk
9
2026-07-25 • via Nuitee
R
Rosa • couple • es
10
2026-07-25 • via Nuitee
P
Patrícia • solo_traveller • br
8
Foi uma ótima hospedagem, bem localizado, acesso fácil aos transportes públicos e muito limpo/organizado.
Pros:

Localização e limpeza

Cons:

Dependendo do andar a vista é bloqueada por outros prédios.

2026-07-25 • via Nuitee
P
Patrícia • solo_traveller • br
9
2026-07-25 • via Nuitee
çetin • couple • tr
10
2026-07-25 • via Nuitee
C
Cherdsak • solo_traveller • th
9
2026-07-25 • via Nuitee
N
Nicola • couple • de
7
Perfekte Lage
Pros:

Die Lage ist top! Und das Economy Zweibettzimmer ist nur einer Einzelperson zu empfehlen, wirklich sehr klein alles und auch in die Jahre gekommen. Genauso das Bad. Vielleicht waren wir durch Osaka und Kyoto bei gleicher Hotelkategorie verwöhnt oder hatten da einfach extremes Glück. Das Personal ist überall äußerst freundlich und zuvorkommend!

Cons:

Zimmer-, Bett- und Badgröße kleiner als gedacht

2026-07-25 • via Nuitee
D
Denise • extended_group • us
10
2026-07-25 • via Nuitee
G
Graeme • solo_traveller • gb
8
2026-07-25 • via Nuitee
E
Elizabeth • family_with_children • us
10
Everything went great. Location was close to the train station and bus station we used. The staff was very friendly and
Pros:

The location was fantastic.

Cons:

N/a

2026-07-24 • via Nuitee
L
Lesley • solo_traveller • gb
9
Japan
Pros:

Location was great,staff were great. Room a bit smaller than used to,but I understand that this is the norm for Japan. Breakfast was good and opened for a good while. Would recommend

Cons:

Hotel bar closes at 9.30pm

2026-07-24 • via Nuitee
M
Marie Julie • family_with_children • mu
8
Pros:

la chambre est petite

2026-07-24 • via Nuitee
V
virginia • couple • us
10
2026-07-24 • via Nuitee
P
Peichin • family_with_children • tw
10
2026-07-24 • via Nuitee
T
Trevor • solo_traveller • au
10
Pros:

Close to Shinjuku station and on the west side
of Shinjuku so it's a little quieter if that's possible.
Staff are really helpful and the room was nice, would stay again.

Cons:

N/A

2026-07-24 • via Nuitee
P
Priti • extended_group • au
9
2026-07-24 • via Nuitee
G
Gary • solo_traveller • au
9
Cosy stay in heart of Shinjuku
Pros:

Great location, with very quick access to the station and local food hubs. Very good staff who helped us when we had problem with the washing machine. Check in and out seemless, and even had netflix. Room was quiet.

Cons:

Bar closed at about 8pm, room very cosy, but big enough for our needs and typical for the area.

2026-07-24 • via Nuitee
P
Patricija • couple • si
10
2026-07-24 • via Nuitee
T
Tanisha • couple • ca
9
2026-07-24 • via Nuitee