Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Room size inconsistency

Categories

Cleanliness
7.6
The trash hasn't been taken out for 3 days, which is concerning.
Service
9.1
Staff were polite and helpful throughout the stay.
Location
9.6
Location is superb, very close to Shinjuku station and other amenities.
Room Quality
8.1
Rooms are functional but some were noted to be small.
Amenities
8.6
Good amenities with a well-stocked lobby and good breakfast.
Value for Money
8.1
Overall, fair value but higher prices noted during the festive season.
Food and Beverage
8.6
Breakfast was appreciated and several dining options were available.
Overall Experience
9.1
Generally very positive experiences reported, with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:25

Property Description

Central Location and Convenience
Hotel Sunroute Plaza is ideally situated in central Shinjuku, just minutes away from major train stations, making it the perfect base for exploring the city.

Comfortable and Well-Equipped Rooms
Experience a peaceful stay in our soundproofed rooms featuring modern amenities such as satellite TV, free WiFi, and essential facilities like a refrigerator and flat-screen TV.

Dining and Services
Indulge in a delightful culinary experience at Trattoria Villazza offering a variety of Western and Italian dishes. Our hotel also provides convenient services including luggage storage, dry cleaning, and a 24-hour front desk for your comfort.

Book your stay at Hotel Sunroute Plaza now for a memorable and hassle-free visit to Shinjuku!

Important information:

All guest rooms are nonsmoking, but guests can smoke in the designated smoking area on site.

Please note that there will be a power outage due to electrical equipment inspection of the facility on 06/05/26 from 12:00 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.6
Based on 15995 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.1
L
linda • couple • it
10
2026-07-04 • via Nuitee
A
Amos • extended_group • il
9
Pros:

מלון מצוין חדרים קטנים אבל בהחלט מספקים
מיקום מעולה

2026-07-04 • via Nuitee
M
Maxim • extended_group • il
10
Pros:

Very good hotel, great location near the train station. Very clean and comfortable. The room is small but vey well designed and enough for all. Self check in and check out process.

2026-07-04 • via Nuitee
琇榕 • family_with_children • tw
10
離新宿車站及百貨很近，逛累了可以暫時回去休息，對面有全家便利商店，機能非常好👍，床跟枕頭睡起來很舒適，房務人員很有禮貌，會跟我們打招呼及聊天。
Pros:

離新宿車站很近

Cons:

無

2026-07-04 • via Nuitee
A
Amos • extended_group • il
9
2026-07-04 • via Nuitee
שלמה • couple • il
9
2026-07-04 • via Nuitee
I
Isaure • couple • fr
4
2026-07-04 • via Nuitee
A
Artem • couple • ru
8
Pros:

So-so, hotel asked to pay extra money. I was surprised. Not bad place

2026-07-04 • via Nuitee
D
David • couple • gb
9
Very Good
Pros:

Clean comfortable and good breakfast

Cons:

No bar available later in the evening !

2026-07-04 • via Nuitee
任賢 • family_with_children • tw
8
2026-07-04 • via Nuitee
S
seeger • solo_traveller • gb
9
Pros:

The hotel was in a great location, very clean and check in and check out was easy. The rooms had everything you need great shower, fridge and comfortable bed.

Cons:

The room was a bit small

2026-07-04 • via Nuitee
M
Manuel • couple • it
9
2026-07-04 • via Nuitee
M
Mircea • solo_traveller • ro
10
2026-07-03 • via Nuitee
M
Mayrhofer • solo_traveller • at
9
2026-07-03 • via Nuitee
J
Jane Dino • solo_traveller • au
10
Even though it is a bit costly but I had a great stay. Bigger toom in the heart of Shinjuku. No complains about this pla
Pros:

Great location.
Close to everything especially train station.

2026-07-03 • via Nuitee
A
Alexandra • couple • fr
10
2026-07-03 • via Nuitee
M
Michael • solo_traveller • il
10
2026-07-03 • via Nuitee
A
Axxarumasto • solo_traveller • ru
10
Pros:

I like service and location in center of the city

2026-07-03 • via Nuitee
U
Ujjwal Singh • couple • in
8
2026-07-03 • via Nuitee
W
WEIYING • family_with_children • au
6
2026-07-03 • via Nuitee