The Western Hotel

Hotels
8.2 (3945 reviews)
33 Prospect Hill, Eyre Square , Galway , ie

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Excellent food
Cons:
Heating issues
Shower curtains
Noise from elevator

Categories

Cleanliness
7.83
Rooms and public areas were clean and well kept; however, issues with heating were reported.
Service
8.6
Best staff ever! Everyone was super friendly and couldn't do enough to help.
Location
8.54
Perfect location close to the city center and public transport.
Room Quality
8.09
Rooms were comfortable and of good size, upgrades available.
Amenities
7.92
Hotel is being renovated; amenities are generally good but with some room improvements needed.
Value for Money
7.88
Good value considering location and quality of service.
Food and Beverage
8.43
Great breakfast and lunch, recommended dining at the restaurant.
Overall Experience
8.3
Overall, a very positive experience with high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 12:16

Property Description

Charming Family-Run Hotel in the Heart of Galway

Georgian Style Meets Modern Comforts
The Western Hotel, housed in three Georgian buildings, seamlessly blends old-world charm with contemporary amenities. From spacious en-suite rooms to free on-site parking, guests can enjoy the best of both worlds during their stay.

Culinary Delights and Cozy Bar Atmosphere
Indulge in freshly cooked breakfasts and delicious 3-course evening meals at the hotel's restaurant, featuring fine local produce. Unwind in the cosy bar with a fine selection of drinks and traditional Irish music nights, creating a warm and inviting atmosphere for guests to relax and socialize.

Convenient Location and Access to Snap Fitness Gym
With valet parking available and proximity to major attractions like the Bold Art Gallery and Galway Shopping Center, guests can explore the city with ease. Additionally, the option to access the Snap Fitness gym adds a touch of wellness to your stay.

Book now to experience the perfect blend of tradition and modernity at the Western Hotel in Galway.

Important information:

Please note that for bookings of 4 rooms or more, the payment options and cancelation policies are different. The required deposit is 50% at the time of booking and a further 50% deposit is required at least 2 weeks prior to arrival. The property will contact guests shortly after booking to confirm the procedure, along with details regarding the security deposit required upon arrival.

The Western Hotel offers free underground Valet Car Park for all guests.

Guests checking into CityPoint Apartments are also asked to arrive for their check-in to The Western Hotel. They will be given further instructions at reception.

Please note, guests are not permitted to bring visitors to the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GWY

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 3945 reviews
Cleanliness: 7.83
Service: 8.6
Location: 8.54
Room Quality: 8.09
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.3
A
Annie • couple • fr
7
Nuitée étape à Galway
Pros:

Chambre propre.
Parking gratuit.
A 5 minutes à pied du centre ville.

Cons:

Prix élevé de la chambre. Rapport qualité / prix très moyen.

2026-07-18 • via Nuitee
T
Thema • family_with_children • ca
8
Pros:

The room was clean and comfortable, and we really enjoyed our stay. Breakfast was included, which was a great bonus. There were plenty of options—you could help yourself to a continental breakfast or choose from a menu and have a freshly prepared meal served to you.

The hotel itself is beautiful, well-maintained, and spotless. The restaurant was also lovely, with a great atmosphere and excellent cleanliness.

Overall, the hotel’s location, cleanliness, and overall experience were excellent, and we would definitely recommend staying here.

Cons:

For future improvement, I would like to share some feedback about the customer service experience.

While the hotel itself was beautiful, clean, and well\-maintained, we found that many of the staff members, particularly in the restaurant, were not as warm or engaging as we had expected.. Interactions were generally very brief, with little conversation, few smiles, and minimal greetings or expressions of thanks. Service was efficient, but it often felt impersonal.

The exception was the receptionist who I believe was from Canada\. She was welcoming, friendly, and made us feel genuinely valued as guests\. Her positive attitude stood out and reflected the level of hospitality we had hoped to experience throughout our stay\.

As visitors from Canada, we had expected a more personable and engaging experience, particularly given Ireland’s reputation for its warm hospitality\. A friendlier, more conversational approach from staff would make an already beautiful hotel even more memorable for guests.

We also enjoyed the live entertainment on two evenings. One night featured instrumental music, and the other featured a solo singer. While both performers were talented, we had hoped to hear some traditional Irish music, as it would have added to the authentic experience of visiting Ireland.

2026-07-18 • via Nuitee
C
carmel • solo_traveller • ie
8
2026-07-16 • via Nuitee
J
Jastrzebska • solo_traveller • ie
6
Pros:

I like A soft carpet and a good bed ,close to the city center

Cons:

In such an expensive hotel, I didn't like that there was no champagne or a glass of wine and strawberries

2026-07-15 • via Nuitee
M
MSG B • solo_traveller • us
8
Pros:

Location and friendly staff, breakfast was very good

Cons:

Parking was achieved but very limited

2026-07-15 • via Nuitee
S
Syed • couple • gb
1
2026-07-15 • via Nuitee
U
Ulrich • couple • ch
9
Pros:

Gutes Zimmer
Gutes Frühstück
Sehr gute Bar am Abend mit Live Musik

2026-07-14 • via Nuitee
A
andrew • couple • ie
10
Wonderful stay in spotless hotel in great location.
Pros:

Staff very friendly. Onsite parking. Location.

Cons:

Nothing really

2026-07-14 • via Nuitee
F
fulham • solo_traveller • ie
9
2026-07-13 • via Nuitee
F
Fernando • couple • br
6
Preço acima do que oferece.
Pros:

Localização próxima a pé dos principais pontos de interesse sem barulho de trânsito. Café da manhã muito bom. Estacionamento incluso.

Cons:

Apesar do banheiro com bom espaço, incrivelmente não possui um armário ou sequer uma prateleira para colocar os itens pessoais de higiene.

2026-07-13 • via Nuitee
M
mary • couple • gb
9
Pros:

staff were lovely

2026-07-12 • via Nuitee
H
Hans • extended_group • de
9
Pros:

Gute, zentrale Lage, alles lässt sich zu Fuß erreichen. Das hat natürlich seinen Preis. Die Zimmer sind top in Schuss und das Frühstück ist wählbar zwischen irisch und kontinental. Das ganze rundet die hoteleigene Tiefgarage ab. Rundum gelungen.

2026-07-12 • via Nuitee
M
Maitiu • solo_traveller • gb
10
2026-07-12 • via Nuitee
J
JAMES • extended_group • us
10
Perfect
Pros:

Exceptional value and class accommodation

Cons:

Na

2026-07-10 • via Nuitee
W
William • couple • us
9
2026-07-09 • via Nuitee
E
Erin • family_with_children • us
10
Would stay here again the next time in Galway.
Pros:

The staff was very friendly and helpful, the room was clean and comfortable, and breakfast was very good.

Cons:

Nothing

2026-07-08 • via Nuitee
N
Neal • family_with_children • us
9
2026-07-07 • via Nuitee
R
rosemaryc783 • Family
8
Central hotel with period features
Pros:

Beautiful hotel, a couple of minutes from Eyre Square, 5/10 minutes from the Latin Quarter. Friendly reception and bar staff. Happy with the family room, shared by three adults. Free parking helpful.
I was less impressed with breakfast. I ordered scrambled eggs and mushrooms. While tasty, the 'scrambled' eggs were like a chopped up omelette, mushrooms weren't hot. Bowls from cereal weren't removed and staff never returned to see if everything was ok or if we needed anything else.
A couple sat at a table and were told by staff that they'd already started to set it for lunch. Having made them feel a little uncomfortable, they then conceded to let them sit there anyway. Given breakfast wasn't over, and lunch more than an hour off, it seems staff convenience was prioritised over customer service.
However, happy to recommend and would stay again.

2026-07-06 • via Tripadvisor
S
Samuel • solo_traveller • fr
9
Pros:

Hôtel situé à deux pas du centre de Galway. Bon accueil. Bon petit déj. Literie et oreillers confortables

Cons:

Quand on réserve, c'est noté place de parking réservé mais c'est le premier arrivé premier servi. On a eu de la chance il restait deux places. Apparemment il propose une solution car ce n'est pas évident de trouver à se stationner.

2026-07-06 • via Nuitee
A
Anthony • couple • ie
9
2026-07-06 • via Nuitee