Embassy Suites by Hilton - Montreal

Breakfast was good. Location was excellent. People were very friendly and pleasant.

Location

Nouvellement rénové

Amazing spot, great staff

The Embassy Suites Montreal was perfect! The front desk and concierge staff was pleasant and accommodating with all requests and questions. The large suite was extremely clean upon arrival and housekeeping did an excellent job maintaining the cleanliness and restocking fresh towels throughout the stay. The pillow top bed was plush and amazingly comfortable. The bedding and towels were all high quality. The shower had great water pressure and plenty of hot water. The 5:00-7:00 reception with complimentary wine, beer, cocktails and snacks was held in the very clean bar and restaurant area. The restaurant staff and bar tenders were eager to please. The complimentary breakfast was also in the restaurant offering many light and hearty options including a made to order omelet and pancake station. The breakfast staff was bustling to keep tables clean and food replenished.
The location is very convenient-steps from the Old Montreal and Old Port areas and seemed very safe during the day as well as after dark.
I prefer to stay in Hilton properties because they are consistently clean, well maintained and a good value for the price. I was hesitant to book this property with construction and remodeling concerns mentioned in reviews but we did not see or hear any signs of construction throughout our stay. Our room was always very quiet and we were even facing the street. The Embassy Suites Montreal is one of the best Hilton properties that I have experienced!

The room was spacious.

Tous étais super et le service de l’établissement et à l’accueil wow

Great location - walking distance to all the sites. Room was very spacious & newly renovated (basically a condo). The free breakfast & free drinks/appies in the evening were a HUGE bonus! Staff were super friendly, especially Joey at the bar.

Arrived via short 2 minute walk from Place-d Armes Metro station, superb location on the edge of old historic Montreal- we were greeted by the lively restaurant buzzing with activity from the
*** Early in your stay if you've not experienced Montreal we highly recommend doing the Tour of Montreal Underground City to obtain a firm grounding of the city to learn how best to get around, its highlights and history. See if you can booking with Misha whose informative and engaging tour was first class (in English or French). ***
In addition to the Embassy Hotel's Restaurant/ Bistro's positive vibe and 'great' attentive service from all of the staff that would make the owner and managers of the hotel proud, the suite we enjoyed was spacious, clean and had 'the most comfortable pillow top bed' we have experienced in decades.
The bed was delightful and reminded us of a relaxing deep bed we had at the Fairmont San Francisco many years ago that set the standard for comfort and restfulness. The expression of climbing into bed was fitting for our suite.
Our suite hadva lounge overlooking the cobbled street of old Montreal and had a relatively large kitchen. All you need to do is ask for crockery and cooking items.
The staff were a highlight. The more senior Concierge provided us valuable stories and advice, and as mentioned earlier the Restaurant/ Bistro serving staff were first class both in the evenings and breakfast shifts.
The only area for improvement in this area was the importance of the front desk young woman and the young man on Concierge Desk to take time to greet and acknowledge each and every guest as they come and go. We felt their fixation on their phones / computer screens at the expense of simply acknowledging guest was a let down, and relatively easy to address to lift the Hotel to the high level of customer experience it deserves.
In leaving the hotel we both felt sad as our time at this Embassy Suites Montreal was so enjoyable and fun!

tres bien

Excelente

Breakfast

EMBASSY SUITES MONTREAL

We checked in earlier today April 29th) room 1107 and found the temperature in the room at 87 degrees !! We turned on the air conditioning and after 3 hours the temperature dropped to 84 degrees. A sweat box !

We tried to open the window for air and only one window opened so we had to get maintenance to come to our room to open the other window. The maintenance guy said the air conditioning is out of service !!

He said there was a notice left on top of the front desk but we did not notice it when we checked in.

We were NOT notified of this prior to our arrival 😡🤬...Because all hotels are booked in the area for the SIAL show, we could not move from this hotel and are stuck.

We are staying another night and checking out Friday.

Add to this, there is only one elevator working and that means long line-ups for the elevator and with no air conditioning in the building elevators were hot and crowded !! 🤬😡

In addition, the room was dirty and filthy and smelled of dog.

The couch and chairs very uncomfortable to sit it. The couch is broken at one end making it impossible to sit there.

This is certainly one of the worst stays we have ever had at a Hilton hotel 😡

I would appreciate your attention to this urgent matter and we need a response. HELP !!

THIS IS UNACCEPTABLE !

Please advise.

Thanks

Dan