Hilton Mallorca Galatzo

Hotels
•
Hilton Hotels & Resorts
8.1 (2128 reviews)
Carretera de Andratx Km 20 , Paguera , ES
+34 971 68 96 00

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Fantastic views / hilltop location
Very friendly and helpful staff (multiple mentions)
Large, comfortable and modern rooms
Quiet property and peaceful pool area
Beautiful pool and pleasant outdoor bar/patio
Clean facilities noted by some guests
Good location for sightseeing (when with transport)
Positive personalized service (named staff praised)
Cons:
Breakfast quality and variety often criticized (repetitive, industrial items)
Cleanliness issues reported (bugs in rooms/bathrooms, dirty glasses/towels around pool)
Perceived poor value: expensive drinks and extra fees
Remote location for shops/restaurants; inconvenient without a car
Wi‑Fi/TV reliability and technical problems in some rooms
Small/aged sauna and some tired amenities
Loud breakfast room acoustics and overcrowded buffet at times
At least one serious guest complaint about an alleged charge/theft

Categories

Cleanliness
6.5
Mixed reports: some guests praise cleanliness, but multiple complaints about bugs in bathrooms/bedrooms, dirty glasses/towels around pool and occasional unclean items — overall below the target rating.
Service
9.8
Consistently praised staff: described as very friendly, helpful and engaged (special mentions for front-desk support), a strong positive across many reviews.
Location
8.8
Excellent views and quiet, hilltop location frequently praised; however several guests note it is far from shops/restaurants and inconvenient without a car.
Room Quality
8.1
Rooms described as large, modern and comfortable by many guests, with some issues reported (TV problems, A/C too cold, occasional bugs).
Amenities
7.9
Pool and outdoor spaces repeatedly praised; sauna described as small/aged and there are reports of limited staff presence at pool/bar and spotty in-room Wi‑Fi/TV reliability.
Value for Money
6.6
Multiple comments about perceived cost-cutting, high prices for drinks, extra charges (late check-out fee) and at least one allegation of a serious charge incident — overall value rated below target.
Food and Beverage
7.1
Highly mixed: some guests enjoyed a varied breakfast and good meals, but many complaints about buffet quality, repetitive/industrial items, poor coffee and limited gluten-free options.
Overall Experience
10
Despite notable issues (breakfast quality, some cleanliness and value concerns), many guests report a very pleasant stay thanks to the staff, setting and atmosphere — overall sentiment elevated by excellent service and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Spectacular Sea Views and Wellness Retreat
Situated on a hill overlooking the stunning Costa de la Calma, Hilton Mallorca Galatzó offers a rejuvenating escape where guests can immerse themselves in the Mediterranean ambiance.

Luxurious Amenities
Indulge in the outdoor swimming pool, spa with indoor pool, and the renowned Cotton Club Mallorca. The rooms feature balconies with picturesque views, flat-screen TVs, and complimentary WiFi.

Culinary Delights and Entertainment
Savor traditional Mallorcan cuisine and international gourmet dishes at various dining venues like La Cocina Buffet Restaurant and Cotton Club Mallorca. Unwind at the Paradís Pool Bar or enjoy tapas at Alma Bar & Tapas.

Ready to experience the ultimate blend of relaxation and luxury? Book your stay at Hilton Mallorca Galatzó now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 2128 reviews
Cleanliness: 6.5
Service: 9.8
Location: 8.8
Room Quality: 8.1
Amenities: 7.9
Value for Money: 6.6
Food and Beverage: 7.1
Overall Experience: 10
N
Nataliia • family_with_children • ua
8
Pros:

Amazing view, good location.

Cons:

Overcrowded breakfast , standard variety of food.

2026-10-31 • via Nuitee
S
Sophia • family_with_children • de
9
Pros:

Die Hygiene, die Zimmer usw.

Cons:

Das Essen war nicht besonders gut, aber alles war sauber.

2026-10-28 • via Nuitee
A
Alayna • family_with_children • es
9
2026-10-27 • via Nuitee
L
López • couple • es
9
2026-10-27 • via Nuitee
H
Homera • family_with_children • gb
6
2026-10-27 • via Nuitee
F
Fabien • family_with_children • es
1
Robo
Cons:

Me han robado sin ningúna
Vergüenza 200 Euros diciéndome que se iba a retroceder automáticamente

2026-10-26 • via Nuitee
E
ENNOUNI • family_with_children • be
10
Nickel
Pros:

La tranquillité

2026-10-26 • via Nuitee
L
Lucas • couple • de
7
Cons:

Kein Wlan Empfang auf dem Zimmer. Ebenfalls hatte der Fernseher einige Probleme und hat nicht zuverlässig funktioniert.

2026-10-24 • via Nuitee
T
Thibault • family_with_children • fr
10
Pros:

Superbe site

2026-10-24 • via Nuitee
S
Siu Wan • family_with_children • gb
8
Service was great but a little too far from amenities without a car
Pros:

The staff were super friendly and helpful. The hotel was quiet as it is located on top of a hill and we went in October.

Cons:

Too far away from the nearest restaurant or shops without a car

2026-10-21 • via Nuitee
M
Marc • couple • de
6
Passabel, mit viel Luft nach oben
Pros:

Große, saubere Zimmer

Cons:

Für Late-Check-out verlangte das Hotel 30€ pro Stunde.
Akustik im Frühstücksraum sehr laut - ein gemütliches, ruhiges Geniessen, war nicht möglich.
Saunabereich sehr klein und stark in die Jahre gekommen.

2026-10-16 • via Nuitee
D
Davor • couple • hr
10
2026-10-14 • via Nuitee
P
Pablo • couple • ar
10
Pros:

El desayuno muy bueno y variado, la pileta es hermosa, las habitaciones muy cómodas y con una excelente vista, el patio del bar en la noche ideal para tomar un trago, los chicos de la recepción súper etentos y con muy buenas recomendaciones de lugares para recorrer, nos hicieron el viaje más fácil, gracias!!!

Cons:

el café de máquina y el aire acondicionado demasiado frío.

2026-10-13 • via Nuitee
J
Jan • solo_traveller • se
10
2026-10-11 • via Nuitee
J
Joel • family_with_children • gb
8
2026-10-11 • via Nuitee
J
Jordi • family_with_children • es
8
2026-10-11 • via Nuitee
M
Mei-Dan • solo_traveller • us
8
2026-10-11 • via Nuitee
R
Richard • couple • gb
8
2026-10-10 • via Nuitee
S
sybille • couple • fr
4
Naze je ne recommande pas l impression d être au camping
Pros:

Le personnel accueillant et les extérieurs de l hôtel

Cons:

Le buffet du petit déjeuner complètement naze …. Des produits industriels, des fruits mauvais, 3 jours avec les mêmes choses….. absolument rien mais rien n est digne d un 5 étoiles dans ce qui est proposé. Dans les chambres des flyers et pub partout et sur tout on a l impression d’être dans un supermarché tellement il y a de feuilles et autres pancartes … franchement tout est à dégager on a l impression d être au camping. Les collaborateurs sont acceuillants mais le service n est absolument pas au niveau…. Des serviettes sales qui traînent sur les transats toute la journée autour de la piscine, les verres salles. À 11h du mat à la piscine des adultes personne derrière le bar et le bar est rempli de verres de tout genre sales de la veille… bonjour l accueil. Et tout est comme ça…. Dommage parce que c est un bel endroit

2026-10-10 • via Nuitee
I
Ian • couple • gb
3
Could do with losing a star or two
Pros:

Big room but that’s about it!

Cons:

Bathroom had bugs in it so not very clean, badly designed, poor breakfast quality, cheap old towels, felt like cost cutting was the most important thing.

2026-10-08 • via Nuitee