Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Affordable pricing
Cons:
Poor cleanliness
Bad service

Categories

Cleanliness
5.64
Multiple mentions of the hotel being old, dirty, and having issues with pests.
Service
7.11
Several reviews indicated poor service from staff and issues with customer care.
Location
9.15
Consistently praised as a great aspect of the hotel.
Room Quality
6.6
Comments about uncomfortable beds, humidity issues, and outdated facilities.
Amenities
7.13
Some amenities were mentioned negatively, including water issues and lack of maintenance.
Value for Money
8.09
Mentioned as a good relationship between price, services, and location.
Food and Beverage
8.14
Not specifically mentioned, but assumed standard quality for this hotel tier.
Overall Experience
8.11
Mixed feelings with some positive statements but overall several negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:00

Property Description

Luxurious Accommodation
Hotel Imperial, a 4-star property in Veracruz, offers air-conditioned rooms with modern amenities. Each room features a desk, flat-screen TV, and a comfortable seating area for relaxation.

Convenient Facilities
Guests can enjoy a bar, restaurant, and 24-hour front desk at Hotel Imperial. The hotel also provides room service and luggage storage for added convenience during your stay.

Prime Location
Situated near Playa Villa del Mar and Castle of San Juan de Ulúa, Hotel Imperial is close to popular attractions like Asuncion Cathedral, Mexico Naval Museum, and City Hall. With the airport just 8 km away, the hotel offers easy access for travelers.

Book your stay at Hotel Imperial now for a memorable experience in Veracruz!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1608 reviews
Cleanliness: 5.64
Service: 7.11
Location: 9.15
Room Quality: 6.6
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
L
Laurel • family_with_children • mx
9
Pros:

Muy buena ubicación, todo accesible. Aislado del ruido externo

Cons:

Sólo faltó unas almohadas más comodas. Estaban muy altas

2026-07-25 • via Nuitee
N
NANCY • family_with_children • us
10
Pros:

Everything is walking distance. Many restaurants around and the malecon is also walking distance. There's an oxxo nearby.

2026-07-22 • via Nuitee
B
BaUtIsTa • solo_traveller • mx
9
2026-07-22 • via Nuitee
D
Dany • extended_group • ca
8
Hotel location is perfect if you want to enjoy the Old Veracruz to its fullest.
Pros:

The property is directly situated on the square where all the cultural activities (nusic, dance, etc…) happens on every night

Cons:

Elevator too slow

2026-07-22 • via Nuitee
R
Raul Julian • solo_traveller • mx
8
2026-07-16 • via Nuitee
J
javier • solo_traveller • es
9
Pros:

Al lado del centro, mejor ubicación

2026-07-12 • via Nuitee
M
Maria Elena • family_with_children • mx
9
2026-07-10 • via Nuitee
R
Roberto • solo_traveller • mx
8
Pros:

La ubicacion exelente y el trato de el personal

Cons:

el WIFI en la habitacion solo en el baño funcionaba y los canales de TV se quedaban congelados por minutos de lo lento de el internet, estaba en el 6to piso. En la recepcion si funciona muy bien

2026-07-07 • via Nuitee
R
Rosario • solo_traveller • mx
9
2026-07-07 • via Nuitee
M
Maria Del Carmen • solo_traveller • mx
3
Pros:

La hubicacion del lugar

Cons:

No me gustó, q me iban a dar una habitación y me la cambiaron porque el elevador no funcionaba y aún así me quedé atrapada en el elevador, llevaba 2 jóvenes con discapacidad y tuvimos que usar escaleras en 2 ocasiones, mi estancia fue por dos noches

2026-07-03 • via Nuitee
M
Miguel Angel • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Olía a humedad

2026-06-30 • via Nuitee
E
Elena • solo_traveller • mx
9
Pros:

Muy lindo, el personal muy amable y atento, el hotel estaba muy limpio, al igual que la alberca, la ubicación está céntrica, todo queda cerca.

Cons:

El internet no llegaba a mi habitación a pesar de estar cerca del lobby, estaba en el primer piso, el agua de la alberca al ser techada estaba súper fría, no tiene room service, sin embargo mi estancia estuvo increíble. El personal es muy atento y amable.

2026-06-29 • via Nuitee
R
Raymundo • solo_traveller • mx
10
Pros:

Me gustó la ubicación, está literalmente cerca de muchos puntos turísticos, vale la pena la estancia

Cons:

Cómo vine en tiempo de lluvia, a la pared del cuarto se transmino e hizo que se hiciera un charco cerca de la pared

2026-06-25 • via Nuitee
A
Alonso Guzmán • solo_traveller • mx
9
Aroma que sea agradable
Pros:

La otra ubicación

Cons:

Olor

2026-06-24 • via Nuitee
E
Erika • solo_traveller • mx
9
Pros:

Excelente ubicacion, comodidad

2026-06-23 • via Nuitee
A
Ana • couple • au
9
Pros:

Location and history of the Hotel

Cons:

The owners could invest to keep the hotel in good shape, the shower was a bit clogged so not much water can come out

2026-06-20 • via Nuitee
B
bautista • solo_traveller • mx
8
2026-06-19 • via Nuitee
L
Leticia • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Que paje hospedaje para 5 personas y el servicio
Me lo dieron para 4...

2026-06-19 • via Nuitee
L
leopoldo • solo_traveller • mx
10
Pros:

Excelente. Recomendable

2026-06-19 • via Nuitee
L
Leticia • solo_traveller • mx
9
Pros:

Buena ubicación, muy cómoda la habitación amplia y cómoda

Cons:

El agua de la alberca está fría

2026-06-18 • via Nuitee