Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Decent food
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.58
Several mentions of dirty carpets and water quality indicate cleanliness issues.
Service
8.57
Staff was described as friendly and helpful, though some reviews indicated service issues.
Location
9.07
Positive reviews highlighted the central location as a major advantage.
Room Quality
6.58
Comments on outdated furniture and water issues in rooms have lowered the score.
Amenities
7.08
Amenities were adequate but some reviewers noted they needed upgrades.
Value for Money
7.58
Mixed reviews on value suggest room for improvement but still acceptable.
Food and Beverage
8.07
Breakfast and restaurant quality received positive mentions.
Overall Experience
8.07
Overall stay was generally positive, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:55

Property Description

Central Location by the Seafront
Enjoy the convenience of being in the heart of the city, just steps away from the beautiful Sulu seafront.

Culinary Delights
Indulge in a range of dining options with two restaurants on-site. From Malaysian local delights to authentic Cantonese cuisine, there's something for every palate.

Comfortable Accommodation
Relax in air-conditioned guest rooms equipped with modern amenities like satellite TV and a minibar. The private bathrooms offer a touch of luxury during your stay.

Book your stay at Hotel Sandakan now to experience the perfect blend of comfort, convenience, and culinary delights.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Location

Guest Reviews

7.7
Based on 1027 reviews
Cleanliness: 6.58
Service: 8.57
Location: 9.07
Room Quality: 6.58
Amenities: 7.08
Value for Money: 7.58
Food and Beverage: 8.07
Overall Experience: 8.07
T
Tracey • couple • au
10
Pros:

Great location, room was perfect for two weary travellers 🥰

2026-09-19 • via Nuitee
A
Astrid • couple • de
8
2026-09-18 • via Nuitee
C
Christine • couple • au
8
2026-09-17 • via Nuitee
A
Aïda sanromà • couple • es
6
2026-09-16 • via Nuitee
C
Cruickshank • solo_traveller • au
8
Pros:

Breakfast,central

2026-09-16 • via Nuitee
S
Shamitha Mugthihalli • solo_traveller • in
10
Pros:

Amazing property! Nice renovated rooms. Friendly staff and kitchen staff as well. Food was amazing honestly! I’d stay here again.

2026-09-16 • via Nuitee
B
Bronte • couple • au
10
Pros:

Great place for a 1 night stay before our Kinabatangan river cruise. Close to town, strong air con and e could drop our luggage early

2026-09-15 • via Nuitee
K
Klaus • solo_traveller • de
9
2026-09-15 • via Nuitee
W
Wilson • solo_traveller • ca
6
Pros:

Breakfast and the Chinese restaurant on the second floor.

Cons:

No refrigerator or safe in the room.

2026-09-13 • via Nuitee
P
Philip • couple • gb
9
2026-09-13 • via Nuitee
R
Ryan • couple • au
6
2026-09-13 • via Nuitee
E
elena • solo_traveller • es
8
2026-09-12 • via Nuitee
E
elena • solo_traveller • es
8
2026-09-12 • via Nuitee
K
Kevin • solo_traveller • us
6
Pros:

Value!

Cons:

The hallways did not have air con and generally the building was old. Not at all to the point of being a problem but noticeable.

2026-09-12 • via Nuitee
A
Adriana • solo_traveller • au
10
Thanks for the lovely service!!
Pros:

Everything! Great location, staff super friendly

2026-09-11 • via Nuitee
C
Clara • solo_traveller • at
10
2026-09-09 • via Nuitee
C
Clara • solo_traveller • at
10
Pros:

Sehr freundliches, hilfsbereites Personal. Frühstücksbuffet war gut! Saubere, schöne Zimmer

2026-09-09 • via Nuitee
K
Klaus • solo_traveller • de
9
Pros:

War länger als erst geplant im Hotel. Habe mir ein Upgrade mit Stadtblick gezogen und was soll ich sagen. 8. Stock und Ausblick über die Bucht und die Stadt. Sauber, geräumig, alles funktioniert, herrliche Warmwasser-Dusche. Leckeres und abwechslungsreiches Frühstück. Empfehlenswert!

Cons:

Die günstigsten Zimmer nach hinten sind etwas kleiner und bieten eine Blick auf ein Sozialbau. Lieber einen 10er mehr investieren

2026-09-08 • via Nuitee
N
Nora Stenbak • couple • dk
10
2026-09-06 • via Nuitee
M
MOHAMMAD AMIN BIN DAHLAN • solo_traveller • my
10
2026-09-06 • via Nuitee