Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Decent food
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.58
Several mentions of dirty carpets and water quality indicate cleanliness issues.
Service
8.57
Staff was described as friendly and helpful, though some reviews indicated service issues.
Location
9.07
Positive reviews highlighted the central location as a major advantage.
Room Quality
6.58
Comments on outdated furniture and water issues in rooms have lowered the score.
Amenities
7.08
Amenities were adequate but some reviewers noted they needed upgrades.
Value for Money
7.58
Mixed reviews on value suggest room for improvement but still acceptable.
Food and Beverage
8.07
Breakfast and restaurant quality received positive mentions.
Overall Experience
8.07
Overall stay was generally positive, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:55

Property Description

Central Location by the Seafront
Enjoy the convenience of being in the heart of the city, just steps away from the beautiful Sulu seafront.

Culinary Delights
Indulge in a range of dining options with two restaurants on-site. From Malaysian local delights to authentic Cantonese cuisine, there's something for every palate.

Comfortable Accommodation
Relax in air-conditioned guest rooms equipped with modern amenities like satellite TV and a minibar. The private bathrooms offer a touch of luxury during your stay.

Book your stay at Hotel Sandakan now to experience the perfect blend of comfort, convenience, and culinary delights.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    People 6 years old and over stay for MYR 75 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 979 reviews
Cleanliness: 6.58
Service: 8.57
Location: 9.07
Room Quality: 6.58
Amenities: 7.08
Value for Money: 7.58
Food and Beverage: 8.07
Overall Experience: 8.07
J
Jitka • solo_traveller • cz
10
2026-07-25 • via Nuitee
A
Anastasia • solo_traveller • cy
10
2026-07-24 • via Nuitee
C
christophe • couple • be
8
Pros:

Emplacement et chambre

Cons:

Le prix exorbitant de la lessive

2026-07-24 • via Nuitee
A
Annika • solo_traveller • at
9
Super Ausgangspunkt für Aktivitäten in der Natur
Pros:

Die Zimmer sind groß, bequeme Betten, großer TV, tolles Personal, großes Frühstück mit vielen asiatischen Hauptspeisen und auch europäischen Komponenten.

Cons:

Die Fenster waren etwas hellhörig und die Klimaanlage ließ sich nicht gut einstellen.

2026-07-22 • via Nuitee
H
Helen • solo_traveller • es
4
Pros:

Staff.

Cons:

Dirty bed sheets, shabby feel.

2026-07-19 • via Nuitee
C
Chear • solo_traveller • my
5
2026-07-19 • via Nuitee
J
Julie • solo_traveller • au
7
2026-07-18 • via Nuitee
G
Gary • solo_traveller • ca
8
2026-07-18 • via Nuitee
A
Ahmad Fauzi • solo_traveller • my
10
2026-07-17 • via Nuitee
S
Sarah • solo_traveller • gb
6
Ok for 1 night
Pros:

Location, restaurant food and breakfast. Friendly staff.

Cons:

Very dated, bathroom need a refit. No fridge in room.
Sandakan is quite rundown so location is ok for 1 night

2026-07-17 • via Nuitee
M
Meike • extended_group • nl
8
Goed hotel voor verblijf in Sandakan met lekker ontbijt
Pros:

Prima hotel, schoon, goed ontbijt

Cons:

Geen nadelen

2026-07-17 • via Nuitee
G
Gema • solo_traveller • es
10
Pros:

El personal, la limpieza, la ubicación excelentes, desayuno exquisito

Cons:

El WC pierde agua

2026-07-14 • via Nuitee
A
Amy • couple • gb
9
2026-07-11 • via Nuitee
D
Dani • solo_traveller • ie
6
2026-07-10 • via Nuitee
E
Elisa • couple • it
8
2026-07-10 • via Nuitee
G
Gill • solo_traveller • gb
8
Central location, clean functional with friendly staff
2026-07-10 • via Nuitee
K
Karina • extended_group • au
7
2026-07-09 • via Nuitee
J
Jolita • couple • lt
4
Nieko gero
Pros:

Malonus personalas.

Cons:

XXI amžiuje tokia aplinka nuteikia nemaloniai. Viskas susidėvėję, durys baisios, sutrūnijusios. Interjeras pasenęs, koridoriuje kilimai baisūs. Rankšluosčiai užlopyti. Vonioje sunkiai subėga vanduo.

2026-07-07 • via Nuitee
W
Wendy • solo_traveller • au
7
Pros:

Great location & restaurants

Cons:

The room I had was pretty small

2026-07-05 • via Nuitee
L
Laura • family_with_children • gb
4
Basic
Pros:

Room was clean

Cons:

Very basic. Alarming poster about soiling bedsheets that made us wonder that it was a ‘pay by the hour hotel.’ Posters everywhere about extra charges. Rough area to stay in. Rats everywhere

2026-07-05 • via Nuitee