Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Decent food
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.58
Several mentions of dirty carpets and water quality indicate cleanliness issues.
Service
8.57
Staff was described as friendly and helpful, though some reviews indicated service issues.
Location
9.07
Positive reviews highlighted the central location as a major advantage.
Room Quality
6.58
Comments on outdated furniture and water issues in rooms have lowered the score.
Amenities
7.08
Amenities were adequate but some reviewers noted they needed upgrades.
Value for Money
7.58
Mixed reviews on value suggest room for improvement but still acceptable.
Food and Beverage
8.07
Breakfast and restaurant quality received positive mentions.
Overall Experience
8.07
Overall stay was generally positive, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:55

Property Description

Central Location by the Seafront
Enjoy the convenience of being in the heart of the city, just steps away from the beautiful Sulu seafront.

Culinary Delights
Indulge in a range of dining options with two restaurants on-site. From Malaysian local delights to authentic Cantonese cuisine, there's something for every palate.

Comfortable Accommodation
Relax in air-conditioned guest rooms equipped with modern amenities like satellite TV and a minibar. The private bathrooms offer a touch of luxury during your stay.

Book your stay at Hotel Sandakan now to experience the perfect blend of comfort, convenience, and culinary delights.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Location

Guest Reviews

7.7
Based on 1027 reviews
Cleanliness: 6.58
Service: 8.57
Location: 9.07
Room Quality: 6.58
Amenities: 7.08
Value for Money: 7.58
Food and Beverage: 8.07
Overall Experience: 8.07
S
silvana • couple • it
7
Da migliorare
Pros:

La posizione è comoda, in pieno centro.
La struttura è datata e superficialmente pulita, avrebbe bisogno di ristrutturazione e pulizia profonda.
Letti comodi.
Ha il parcheggio e questo è un gran punto a favore.
Ha il servizio lavanderia ma decisamente caro per gli standard della zona.
Personale accogliente.

Cons:

La colazione c è ma è decisamente di bassa qualità nonostante l ampia scelta.

2026-10-28 • via Nuitee
W
William • couple • us
8
Fine value for the cost; was a restful night before our stay in the jungle
2026-10-26 • via Nuitee
H
Heidi • solo_traveller • de
8
In die Jahre gekommenes Hotel, dennoch sauber und gepflegt.
Pros:

Guter Empfang. Freundliches Personal.
WLAN funktioniert
Zimmer sauber
Hatte nur 1 Übernachtung
Frühstück Asiatisch und Amerikanisch:
Hier wurde frisch zubereitetes Rührei oder Omlett angeboten.

Cons:

Restaurant erst ab 18.30 geöffnet.
Die Umgebung ist wirklich nicht schön.
Wer nicht muss sollte nicht in Sandakan übernachten (das hat nichts mit dem Hotel selbst zu tun!!).
Ausblick vom Zimmer auf ein verkommen Wohnviertel.

2026-10-21 • via Nuitee
I
India • solo_traveller • gb
7
Pros:

Staff were super lovely and helpful. Felt safe and comfortable to stay in. Overall good value for money

Cons:

Loudest toilet I’ve ever met and showers go everywhere. Not big issues at all but worth being aware of if these are things that bother you

2026-10-21 • via Nuitee
T
Theresa • couple • us
7
Good enough for a quick rest before heading up Kinabitangan.
Pros:

Simple and comfortable stay for a night. The staff in the restaurant were friendly. Nice location to walk to the mall.

Cons:

It’s a bit dirty and dated. Could use some fresh paint. But for the price I wouldn’t complain.

2026-10-21 • via Nuitee
A
Ashley • family_with_children • nz
8
2026-10-20 • via Nuitee
T
Tam • extended_group • au
9
2026-10-19 • via Nuitee
C
Cato • couple • nl
10
2026-10-18 • via Nuitee
B
Bojana • couple • hu
10
Pros:

Staff is very helpful and accommodating. Shower pressure is amazing. Comfortable bed. Spent 1 night there before heading to Sepilok area.

2026-10-15 • via Nuitee
V
Ville • family_with_children • fi
8
2026-10-14 • via Nuitee
P
Paul • solo_traveller • au
8
Great location for a one night stay
Pros:

The location was good and staff were helpful.

Cons:

Would be helpful to provide a WhatsApp number as part of booking information.

2026-10-10 • via Nuitee
L
Laura • solo_traveller • es
10
2026-10-10 • via Nuitee
N
Natalie • solo_traveller • au
5
Pros:

Location was good and breakfast was ok. Linen was clean. Fine for a 1night stay.

Cons:

Rooms were very old and dated.

2026-10-07 • via Nuitee
C
chin • extended_group • my
9
good
Pros:

bed is comfortable

Cons:

bed

2026-10-07 • via Nuitee
T
TIANMU • extended_group • cn
10
Pros:

设施优点旧，位置很好

2026-10-07 • via Nuitee
T
Tracey • couple • au
10
Pros:

Great location, room was perfect for two weary travellers 🥰

2026-09-19 • via Nuitee
A
Astrid • couple • de
8
2026-09-18 • via Nuitee
C
Christine • couple • au
8
2026-09-17 • via Nuitee
C
Cruickshank • solo_traveller • au
8
Pros:

Breakfast,central

2026-09-16 • via Nuitee
S
Shamitha Mugthihalli • solo_traveller • in
10
Pros:

Amazing property! Nice renovated rooms. Friendly staff and kitchen staff as well. Food was amazing honestly! I’d stay here again.

2026-09-16 • via Nuitee