Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful reception and staff
Central location and easy access to lake/CBD
Good breakfast
Swimming pool
Some reports of comfortable, clean rooms
Free/accessible parking (for some guests)
Cons:
Dirty or worn bathrooms, mould and shower cleanliness issues
Rooms dated and basic; some uncomfortable beds
Inconsistent housekeeping (soap, mugs, refills)
Perceived poor value / overpriced
Parking allocation problems for some guests
Some grubby/chipped amenities (pool changing rooms, shower curtains)

Categories

Cleanliness
5.5
Multiple reviews cite dirty showers, worn/bad bathroom tiles, mould, unrefilled soap dispensers and grubby pool changing rooms despite a few reports of clean rooms — overall cleanliness is below expectation.
Service
8.8
Consistently praised reception and frontline staff as friendly, helpful and exceptional; some housekeeping issues noted but front-desk service is a strong positive.
Location
8.5
Frequently described as central, next to the lake and well located for exploring Rotorua on foot — location is a clear strength.
Room Quality
6.2
Many rooms described as dated, basic or with small bathrooms, some with uncomfortable/very soft beds and occasional sulphur smell; a few guests found rooms comfortable and clean.
Amenities
7.4
Pool is a plus and breakfast is available; parking is mixed (some report plenty of free parking, others difficulty finding allocated spots) and some facilities (changing rooms, shower curtains) need attention.
Value for Money
5.6
Several guests explicitly said the stay was overpriced or a waste for the price paid, expecting higher standards for cost incurred.
Food and Beverage
7.6
Breakfast receives positive mentions (including non-English review noting good breakfast); some guests avoided dining on-site citing high prices.
Overall Experience
8.8
Overall experiences skew positive due to excellent staff, good location and comfortable stays for many, but marred for some by cleanliness and value issues — net guest sentiment remains favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Lakeside Luxury at Sudima Lake Rotorua

Spectacular Views: Experience stunning lake views from the comfort of your room at Sudima Lake Rotorua, located on the shores of Lake Rotoura.

Culinary Delights: Indulge in a culinary journey at the Okareka Restaurant, offering a range of international cuisines and New Zealand wines, while enjoying panoramic views over Lake Rotorua at the Okareka Bar.

Relaxation and Entertainment: Unwind in the heated swimming pool, catch a Maori cultural show, or explore the area with ease, being just a short distance from the famous Polynesian spa and Skyline Rotorua.

Book now to elevate your stay at Sudima Lake Rotorua and create unforgettable memories by the lake.

Important information:

Please note that there is a 2.5% surcharge when you pay with a credit card.

Sudima Lake Rotorua requires a copy of your credit card upon check in to cover any incidental charges.

Free car parking is available on site for all hotel guests during their stay only.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROT

Location

Guest Reviews

7.3
Based on 2667 reviews
Cleanliness: 5.5
Service: 8.8
Location: 8.5
Room Quality: 6.2
Amenities: 7.4
Value for Money: 5.6
Food and Beverage: 7.6
Overall Experience: 8.8
L
Lisa • family_with_children • au
10
2026-10-31 • via Nuitee
A
ashutosh • family_with_children • au
10
2026-10-30 • via Nuitee
M
Michelle • couple • au
9
It was the perfect place for us to stay
2026-10-29 • via Nuitee
L
Loretta • family_with_children • nz
9
2026-10-29 • via Nuitee
R
Roberts • family_with_children • nz
6
Reception staff fantastic..room in old block basic, no chairs on balcony, beds very soft and uncomfortable
Pros:

Reception staff and manager are amazing

Cons:

Expensive, room very basic, beds very soft & uncomfortable

2026-10-28 • via Nuitee
S
Seth • family_with_children • nz
8
Pros:

The swimming pool and the staff

Cons:

The tv channels were limited and the shower was dirty

2026-10-28 • via Nuitee
J
Joy • family_with_children • nz
7
2026-10-28 • via Nuitee
K
Karrie • family_with_children • nz
6
Good location, not much available in the rooms for meals.
Pros:

Location was good for what we needed

Cons:

The bathroom tiles were so worn they looked dirty and disgusting. There was only one small rubbish bin which wasn’t enough when you have to eat takeaways due to the room having no knives or forks or plates or even a toaster. For what you pay it was a waste of money. We have stayed in much nicer places for a lot less.

2026-10-28 • via Nuitee
P
Paul • solo_traveller • nz
9
2026-10-27 • via Nuitee
J
Jim • couple • nz
8
2026-10-26 • via Nuitee
Y
Yoon Hee • family_with_children • nz
9
2026-10-26 • via Nuitee
C
Catherine • couple • ca
4
Would not stay there again.
Pros:

The staff was friendly.
The location was central.
Breakfast was very good.
Free parking was a plus.

Cons:

Housekeeping wasn’t great.
We were there for 3 days and were only left 2 instant coffee once in the room.
We had enough soap for 1 day, and after that, the soap dispensers were not refilled.
One day the glasses and our dirty mugs nor the sink had not been cleaned…..
I complained at check out and the man behind the desk was horrified …. 🤷‍♀️
For 330.00 per night, I expected more.

2026-10-25 • via Nuitee
G
Godkhindi • couple • nz
8
Comfortable stay, please sort parking
Cons:

Each room should have allocated parking. Finding a car park was a nightmare.

We parked in drop off zone, the front office staff were exceptional.

2026-10-24 • via Nuitee
T
Tony • family_with_children • nz
7
Pros:

I liked the central location next to the lake and locations in the CBD were easily accessible. The staff were really friendly and helpful.

Cons:

The rooms in general were very dated and could do with a spruce up.

2026-10-23 • via Nuitee
R
Razali • solo_traveller • sg
8
Pros:

Nice place to stay with family.

Cons:

None.

2026-10-20 • via Nuitee
S
Sara • family_with_children • nz
8
Pros:

Beautiful location and fantastic service from the team

2026-10-19 • via Nuitee
T
Tim • family_with_children • nz
9
2026-10-19 • via Nuitee
M
Merita Grace • family_with_children • nz
10
Pros:

Big thank you to all of the staff we encountered during our stay. They are all so friendly and helpful, all of them!
Our room was comfortable and very clean. We could not fault our time at Sudima Rotorua!

Cons:

We could find no fault.

2026-10-19 • via Nuitee
J
John • couple • nz
3
2026-10-15 • via Nuitee
K
Katrina • family_with_children • nz
8
2026-10-14 • via Nuitee