Comfort Suites Mobile-South Alabama University Area

Hotels
Comfort Suites
6.8 (569 reviews)
80 Springdale Boulevard , Mobile , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Nice and clean common areas
Wonderful staff
Comfortable beds
Good breakfast
Cons:
Dirty rooms
Lack of towels
Maintenance issues
Unpleasant smells

Categories

Cleanliness
5.38
Multiple mentions of dirty rooms, bathrooms with hair and dirt, and unclean common areas.
Service
8.35
Staff was described as wonderful and accommodating despite issues.
Location
8.39
Conveniently located near restaurants and shopping malls.
Room Quality
5.34
Issues with cleanliness and comfort in various rooms.
Amenities
6.37
Basic amenities available, but some were not functional or lacking.
Value for Money
6.33
Considering the combined issues, perceived value for money was low.
Food and Beverage
6.88
Breakfast was decent, but with reservations about cleanliness.
Overall Experience
7.35
Overall experience was negative due to cleanliness issues but improved by service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:11

Property Description

Convenient Location
Located just off Interstate 65, the smoke-free Holiday Inn Express Hotel & Suites Mobile West is a mere 5-minute drive from Spring Hill College. Explore nearby attractions like Mobile Historic District and Exploreum Science Center with ease.

Comfortable Accommodations
Enjoy a daily continental breakfast with hot items, relax in the heated indoor pool, and stay connected with free WiFi and flat-screen cable TV in all suites. Each room is equipped with a refrigerator and microwave for your convenience.

On-Site Amenities
Keep up with your fitness routine at the hotel's fitness center, take care of business at the 24-hour business center, and take advantage of the complimentary parking. With Battleship USS Alabama and Mobile Regional Airport just a short drive away, your stay at our hotel promises both convenience and comfort.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MOB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 569 reviews
Cleanliness: 5.38
Service: 8.35
Location: 8.39
Room Quality: 5.34
Amenities: 6.37
Value for Money: 6.33
Food and Beverage: 6.88
Overall Experience: 7.35
C
CaDasia family_with_children us
1
Dirty, unsanitary room and an unresolved refund made for a very disappointing stay.
Pros:

The check-in process was easy, and the location was convenient.

Cons:

The room was extremely dirty and appeared not to have been cleaned before our arrival. As soon as I pulled back the covers, there were large yellow stains on the beds and pillows that looked like urine stains. There was hair all over the bathroom, the floors hadn’t even been swept, and there were gnats throughout the room. It was unsanitary and completely unacceptable. I reported the condition immediately and was told I would receive a refund due to the uncleanliness, but I still have not received it.

2026-07-24 via Nuitee
P
Pam family_with_children us
10
great
Pros:

went in for breakfast it was all gone. but i believe it was good

Cons:

not enough breakfast and pool wasn't ready.

2026-07-23 via Nuitee
V
Vanegas-Garcia solo_traveller us
8
2026-07-18 via Nuitee
J
Jacob family_with_children us
10
2026-07-15 via Nuitee
J
Jayla solo_traveller us
1
2026-07-10 via Nuitee
R
Rosa couple us
8
2026-07-09 via Nuitee
J
Jayla solo_traveller us
1
Never booking again needs new management and employees
Pros:

It was Clean.

Cons:

What i didn’t like about the stay was the fact that the power was knocked out (which was out of their control) but they didn’t communicate nor update us. Instead they locked us out the place when our phones were dead and we had to charge it in the car. The Lady on the second shift was in the back room with her boyfriend with dreads NOT attending the front. The lady on the second shift stated she locked the doors so nobody could in but if the doors are Automatic when the lights are on then what’s stopping them then? My Mom had a minor heart attack Monday due to the stress of this stay she was sent back to the hospital and instead of the Lady listening to what we were saying yes upset but who wouldn’t she decided to tell us we could leave the hotel.

2026-07-07 via Nuitee
C
Courtney family_with_children us
1
Horrible
Pros:

Nothing at all. First off the room smelled like mildew, hair was in the bed so definitely didn't sleep on the sheets I had to wrap myself up in my blanket before laying down. The last night there the lights were out for hours and employees never communicated with guest. The basically said it's not the hotels problem, it was hot in the hotel no generator backup at all. I end up going to the emergency room for stress and the lights didn't come back on until the next morning.

Cons:

Nothing

2026-07-07 via Nuitee
C
Carmen solo_traveller al
5
Ok stay
Pros:

The rooms were comfortable

Cons:

The room had a peculiar smell , there were only 1 washcloths but when we did get a sufficient amount of washcloths and towels
Everything was dingy and stained.

2026-06-30 via Nuitee
C
Carlos family_with_children us
1
Probably won’t stay again
Pros:

Not much was to like no WiFi restrooms were horrible

Cons:

Restrooms no WiFi for the price it didn’t meet the expectations I assumed I’d get!

2026-06-24 via Nuitee
T
Tamya couple us
10
2026-06-18 via Nuitee
B
Brittany couple us
8
2026-06-15 via Nuitee
S
Steven solo_traveller us
10
8 out 10
Pros:

Everything was clean n nice

Cons:

Air wasn't working in hallway

2026-06-14 via Nuitee
A
Anna couple us
2
Wish I could say good things, will not stay again.
Pros:

It was close to where I needed to be.

Cons:

There were many things in the room broken or worn out. There was a hole in the window, broken blinds, broken light fixtures, bathtub had huge dents in the bottom and rusted all around. Dryer was broken and so was the printer.

2026-06-12 via Nuitee
M
Moore solo_traveller us
1
Just like joes apartment
Pros:

Nothing of the motel

Cons:

I didnt like the mold not in the bathroom but above my bed and i didnt like the cockroach every where it worse then the movie joes apartment i went and asked for a different she said no i asked for money no again asked to speak with boss she wouldn't call

2026-06-06 via Nuitee
R
Regan family_with_children us
3
It was horrible and I canceled our next stay with them
Pros:

The location and space were nice

Cons:

It was not clean, and they could not give us another room. The shower was not cleaned and had a hygienic liner on the wall with hair around it.

2026-05-26 via Nuitee
E
Edward couple us
8
2026-05-12 via Nuitee
C
Christine family_with_children us
8
2026-05-09 via Nuitee
B
Bernecia couple us
8
Night man staff was kind of rude because my kids were walking in the room and the people under us complained but it was
Pros:

Breakfast big room

Cons:

Good location

2026-04-27 via Nuitee
A
Ashley family_with_children us
4
Never will I stay here again
Pros:

I was able to get a booking last minute

Cons:

I was told from booking no other payment should be made. I get there and get told that was a lie and I needed to pay $100 deposit. On top of that the room was not in good shape. There was tile that was not connected. Outlets were not connected to the walls woke up at 5 AM to go to the bathroom to a huge water bug or hissing cockroach crawling into the bathroom. With the pictures I have so many more pictures but it will only allow me to use 4

2026-04-21 via Nuitee