Grand Oriental Hotel

Hotels
6.6 (1832 reviews)
02 York Street Colombo , Colombo , lk

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Large rooms
Cons:
Cleanliness issues
Need for renovation
Limited food options

Categories

Cleanliness
4.81
Multiple mentions of dirtiness and insects found in the bathroom.
Service
7.78
Experiences of helpful staff, but inconsistent service quality indicated.
Location
8.82
Location praised in several reviews. Convenient for transportation.
Room Quality
5.77
Rooms described as outdated and in need of renovation.
Amenities
6.8
Basic amenities mentioned, but several complaints about functionality.
Value for Money
6.26
Mixed feedback on whether the experience justified the cost.
Food and Beverage
5.31
Limited options and quality of food were criticized.
Overall Experience
7.28
Overall experience was poor due to maintenance issues but location helped.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 12:12

Property Description

Colonial-style Building and Prime Location
Step into the charm of a colonial-style building at Grand Oriental, ideally situated just a 5-minute stroll from Colombo Bazaar.

Comfortable Rooms and Convenient Amenities
Indulge in the classic elegance of rooms adorned with wood furnishings, a cozy seating area, and modern amenities like air conditioning and tea/coffee facilities.

Culinary Delights and Spectacular Views
Savor a culinary journey at Harbour Room with its international fare or delight in local flavors at Sri Lankan Restaurant. Cap off your day with drinks at Tap Bar while enjoying breathtaking views.

Book your stay at Grand Oriental now and experience a blend of classic charm and modern comfort!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1832 reviews
Cleanliness: 4.81
Service: 7.78
Location: 8.82
Room Quality: 5.77
Amenities: 6.8
Value for Money: 6.26
Food and Beverage: 5.31
Overall Experience: 7.28
P
Pradeep • couple • lk
10
2026-05-22 • via Nuitee
K
Khalid • solo_traveller • at
3
Reception Workers very unfriendly, Workers at the restaurant very nice , and many roaches amd bugs in the rooms
2026-05-21 • via Nuitee
K
Khalid • solo_traveller • at
2
2026-05-21 • via Nuitee
M
Manjula • solo_traveller • lk
7
2026-05-21 • via Nuitee
R
Rudkin • solo_traveller • gb
6
Okay
Pros:

Good location, tasty and cheap breakfast with good views from restaurant.

Cons:

Not very clean, very old fashioned and outdated. Uncomfortable bed. Grumpy staff.

2026-05-19 • via Nuitee
M
Mohamed • solo_traveller • lk
4
2026-05-17 • via Nuitee
H
Harsha • couple • lk
4
Quiet satisfied stay but not worth for the price
Pros:

Colonial Architecture and Very close to Colombo City.

Cons:

Not Maintained properly, Limited parking facilities, Rooms are not well clean and Hot water facility was not functioning well. Overall the stay is not comfortable

2026-05-17 • via Nuitee
V
Varun • solo_traveller • in
6
2026-05-16 • via Nuitee
D
Dr. Nishan • family_with_children • lk
9
2026-05-12 • via Nuitee
A
Ajit Andrew • family_with_children • au
8
A comfortable and enjoyable stay with spacious rooms, excellent food, and outstanding staff service.
Pros:

Writing
Our stay was extremely enjoyable. The rooms were spacious, clean, and very comfortable, with an excellent air conditioner that made the stay even more pleasant. The bed was exceptionally comfortable, ensuring a great night’s sleep.
The food at the Level Restaurant was outstanding, with a great selection and excellent quality. It was also very convenient that room service menus were available upon request.
Most importantly, all the staff were incredibly helpful, friendly, and attentive throughout our stay, which truly made the experience memorable.
The only area that could be improved would be the bathroom, as it would benefit from an upgrade to a proper shower. Overall, however, it was a wonderful experience and we would happily stay again.

Cons:

The shower

2026-05-11 • via Nuitee
D
Desman roy • couple • lk
6
Pros:

Good location, with easy access to the World Trade Centre in Colombo

Cons:

Room cleaning should be improved

2026-05-10 • via Nuitee
P
Prafulla • solo_traveller • np
4
Pros:

Old property

2026-05-10 • via Nuitee
D
Desman roy • couple • lk
6
Pros:

Good location, with easy access to the World Trade Centre in Colombo

Cons:

Room cleaning should be improved

2026-05-10 • via Nuitee
N
Nathan • couple • au
2
Not recommended
Pros:

Location

Cons:

Not clean -filthy

2026-05-07 • via Nuitee
F
Feya • couple • il
10
2026-05-04 • via Nuitee
V
VALDIR • couple • br
8
SE UM DIA VOLTARMOS , FICAREMOS NO MESMO HOTEL !!
Pros:

HOTEL ANTIGO E BEM GOSTOSO !!!

Cons:

NÃO TEM O QUE !!!!

2026-05-01 • via Nuitee
K
Karl • solo_traveller • gb
8
Great colonial building in good location
Pros:

A large colonial era building with atmosphere. The buffet lunch in the restaurant is terrific. The rooms are large, of a little dated. Superb experience.

2026-04-30 • via Nuitee
P
Petr • couple • ru
6
2026-04-30 • via Nuitee
N
NAGISA • family_with_children • jp
8
お得感あり
Pros:

ロケーションがよく　交通の手配にも便利

Cons:

水回りは古かった

2026-04-28 • via Nuitee
J
John • solo_traveller • au
5
ok
Cons:

I think I was bitten by bed bugs in this hotel

2026-04-28 • via Nuitee