Grand Oriental Hotel

Hotels
6.6 (1849 reviews)
02 York Street Colombo , Colombo , lk

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Large rooms
Cons:
Cleanliness issues
Need for renovation
Limited food options

Categories

Cleanliness
4.81
Multiple mentions of dirtiness and insects found in the bathroom.
Service
7.78
Experiences of helpful staff, but inconsistent service quality indicated.
Location
8.82
Location praised in several reviews. Convenient for transportation.
Room Quality
5.77
Rooms described as outdated and in need of renovation.
Amenities
6.8
Basic amenities mentioned, but several complaints about functionality.
Value for Money
6.26
Mixed feedback on whether the experience justified the cost.
Food and Beverage
5.31
Limited options and quality of food were criticized.
Overall Experience
7.28
Overall experience was poor due to maintenance issues but location helped.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 12:12

Property Description

Colonial-style Building and Prime Location
Step into the charm of a colonial-style building at Grand Oriental, ideally situated just a 5-minute stroll from Colombo Bazaar.

Comfortable Rooms and Convenient Amenities
Indulge in the classic elegance of rooms adorned with wood furnishings, a cozy seating area, and modern amenities like air conditioning and tea/coffee facilities.

Culinary Delights and Spectacular Views
Savor a culinary journey at Harbour Room with its international fare or delight in local flavors at Sri Lankan Restaurant. Cap off your day with drinks at Tap Bar while enjoying breathtaking views.

Book your stay at Grand Oriental now and experience a blend of classic charm and modern comfort!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1849 reviews
Cleanliness: 4.81
Service: 7.78
Location: 8.82
Room Quality: 5.77
Amenities: 6.8
Value for Money: 6.26
Food and Beverage: 5.31
Overall Experience: 7.28
M
Mubasher • couple • pk
3
2026-06-12 • via Nuitee
B
Banik • solo_traveller • lk
1
2026-06-11 • via Nuitee
M
Muhammad Arif • solo_traveller • pk
4
Pros:

The location was good and calm.

Cons:

Smell and the staff need training.

2026-06-10 • via Nuitee
P
Prabath • couple • lk
3
Pros:

History

Cons:

Rooms are awful. First they gave me 326 and after making a complain they provide 330. Rooms has to be upgraded.

2026-06-08 • via Nuitee
T
Thuduwage • solo_traveller • au
4
2026-06-07 • via Nuitee
P
Pilapitiya • solo_traveller • lk
8
2026-06-06 • via Nuitee
U
Urazaliev • extended_group • uz
4
2026-06-05 • via Nuitee
C
chathura • solo_traveller • lk
9
Pros:

Good staff

2026-06-05 • via Nuitee
F
Faruque • couple • bd
6
2026-06-03 • via Nuitee
H
hiroshi • solo_traveller • jp
8
Pros:

駅に近かった❗️朝食が最上階で 見晴らしも 良かった‼️

Cons:

特に無し。

2026-05-31 • via Nuitee
R
Ravindu Anagiyadda • solo_traveller • lk
7
2026-05-29 • via Nuitee
M
Marie-Christine • solo_traveller • fr
7
Pros:

L.emplacement , l histoire du lieu , la taille des chambres ...un classique au cœur du centre colonial de Colombo

Cons:

Un service un peu désabusé et impersonnel .

2026-05-27 • via Nuitee
P
Priyantha • couple • de
1
Schlecht
Pros:

Schlecht

Cons:

Sehr schlecht. Das Hotel war sehr schmutzig, überall waren Insekten. Es wurde offensichtlich seit Jahren nicht repariert. Alles wirkt sehr alt und vernachlässigt, überall lag Staub. Die Betten sind unbequem und nicht sauber. Auch das Badezimmer war sehr unsauber. Das gesamte Hotel macht einen stark abgenutzten Eindruck.

Ekelhaft. Dieses Hotel benötigt dringend eine Generalsanierung, bevor Gäste dort wieder übernachten sollten.

2026-05-27 • via Nuitee
S
Suzanne • couple • au
8
Great location and great staff
Pros:

The location and the character and history of the hotel

Cons:

Faded paint, mould ,needs to be refurbished without loosing the colonial character and a really good clean, dirty walls, lifts, windows
The rooms are in desperate need of updating, old kettles, we had no hot water In The shower
The curtains are old and smelly, the fridge door didn’t shut properly…the outer areas of the rooms desperately need cleaning…there should be cleaners in the hallways and main entrance cleaning all the time to make this grand hotel even more grand

2026-05-26 • via Nuitee
R
Regienald • solo_traveller • it
1
Mai vado più
Pros:

Camer molto rumoroso motore

Cons:

Niente

2026-05-25 • via Nuitee
P
Pradeep • couple • lk
10
2026-05-22 • via Nuitee
M
Manjula • solo_traveller • lk
7
2026-05-21 • via Nuitee
K
Khalid • solo_traveller • at
3
Reception Workers very unfriendly, Workers at the restaurant very nice , and many roaches amd bugs in the rooms
2026-05-21 • via Nuitee
K
Khalid • solo_traveller • at
2
2026-05-21 • via Nuitee
R
Rudkin • solo_traveller • gb
6
Okay
Pros:

Good location, tasty and cheap breakfast with good views from restaurant.

Cons:

Not very clean, very old fashioned and outdated. Uncomfortable bed. Grumpy staff.

2026-05-19 • via Nuitee