Park Plaza County Hall London

Hotels
•
Park Plaza Hotels & Resorts
8.6 (16669 reviews)
1 Addington Street , London , GB
+44 333 400 6116

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location / great views
Friendly and helpful staff, family/kids oriented
Clean and comfortable rooms (many reports)
Upgrades and warm welcomes mentioned in several stays
Good breakfast for some guests
Cons:
Small, crowded breakfast area with long queues
Some rooms show wear: broken wardrobe/bathroom fittings, dated bathrooms
Value issues: high room service/extra charges, perceived overpriced
Inconsistent service: occasional rude/unprofessional receptionists; amenities sometimes supplied only on request
Instances of rooms not being cleaned during multi-night stays

Categories

Cleanliness
9.5
Most guests mention clean rooms and comfortable standards; isolated reports of missed cleaning during a stay and leftover trash in a drawer.
Service
9
Staff repeatedly praised as very friendly, helpful and great with families/children, though there are occasional reports of rude or unprofessional reception interactions and inconsistency in service delivery.
Location
10
Overwhelmingly highlighted as excellent/central with easy access to major attractions and great views — a consistently strong positive in reviews.
Room Quality
7.6
Rooms are often described as comfortable with good views, but multiple complaints about worn furnishings, broken wardrobe/bathroom fittings, small room size and dated bathrooms lower the score.
Amenities
8.5
Good family-oriented amenities and upgrades reported, but operational issues (amenities only supplied on request, long lift waits, limited breakfast seating) and extra service charges noted.
Value for Money
6.8
Several guests describe the hotel as overpriced with high room service/tray/service charges and relative mismatch between price and some service/food quality.
Food and Beverage
7.4
Mixed feedback: some guests praise the breakfast, while many mention limited choice, poor/tasteless quality and an overly small, crowded breakfast room.
Overall Experience
10
Many guests report brilliant, highly recommended stays (family-friendly, special welcomes/upgrades and excellent staff), which drives a very positive overall impression despite operational issues noted elsewhere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Modern Family-Friendly Hotel on London's South Bank

Convenient Location: Located minutes away from iconic landmarks like the London Eye, Big Ben, and the London Aquarium.

Comfortable Accommodation: Spacious rooms with Smart TVs, work desks, and some with microwaves. Enjoy free Wi-Fi and 24-hour room service, with some rooms offering stunning views of the London Eye.

Wellness and Dining: Indulge in Mediterranean cuisine at Atrio Restaurant & Bar, and start your day with a full English breakfast. Relax at the gym's sauna, steam room, and treatments.

Ready to experience the best of London? Book your stay at Park Plaza County Hall London now!

Important information:

The credit card holder must be present upon arrival along with the card used to make the booking. The hotel does not accept third party credit card payments. Guests are required to show photo ID and the credit card used upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The property will contact the guest following their reservation.

Please inform the property in advance if you plan to bring a dog. A surcharge of GBP 25 per dog, per day applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

8.6
Based on 16669 reviews
Cleanliness: 9.5
Service: 9
Location: 10
Room Quality: 7.6
Amenities: 8.5
Value for Money: 6.8
Food and Beverage: 7.4
Overall Experience: 10
J
Jose luis • family_with_children • es
10
Perfecto para familias que van a Londres
Pros:

La ubicación perfecta para hacer turismo en Londres y sobre todo el espacio en las habitaciones para alojarte en familia

Cons:

Nada

2026-11-07 • via Nuitee
S
Sonja • family_with_children • de
5
Es war unser 3. Aufenthalt in diesem Hotel und wir waren dieses Mal enttäuscht.
Pros:

Lage, herrlicher Blick, wenn man ein Zimmer in den oberen Etagen hat

Cons:

Das Zimmer wurde nicht gereinigt. Wir sind Dienstag angereist und erst Freitag um 16 Uhr kam jemand und wollte reinigen.
Der Teppich war sehr fleckig, die Matratze beim Zusatzbett sehr durchgelegen.
30 Minuten vor Ende der Frühstückszeit ist das Angebot eingeschränkt und Brötchen werden einbehalten und nicht mehr rausgelegt!?

2026-11-07 • via Nuitee
H
Hussain • family_with_children • gb
9
2026-11-07 • via Nuitee
V
Vincenzo • couple • it
10
2026-11-07 • via Nuitee
M
Marie-françoise • couple • fr
10
Séjour incroyable!
Pros:

Merci à l'hôtel qui nous a surclassé, nous avons donc pu passer notre nuit dans 1 studio avec vue sur le magnifique immeuble The Shard. Le petit déjeuner est exceptionnel, le personnel de l'hôtel, charmant, tant à l'accueil qu'au petit déjeuner. En résumé : séjour court d'une nuit qui est devenu inoubliable! Merci!

2026-11-07 • via Nuitee
J
Jefelfi • solo_traveller • lu
9
Sonnige Tage in London
Pros:

2 Fernseher, unser Sohn war begeistert.
Kleine Küche mit Kühlschrank, ideal für Familien

Cons:

Klimaanlage war nachts ziemlich laut

2026-11-07 • via Nuitee
L
Larissa • couple • ch
9
Soggiorno perfetto, ci ritorneremmo!
Pros:

La posizione è perfetta per girare la città. Si trova esattamente dietro al London Eye. La struttura è pulita e la camera molto spaziosa e accogliente (ci hanno dato una stanza più grande di quella prenotata). Lo staff gentile e disponibile.
C'era coda per la colazione (solo la domenica) ma sono perfettamente organizzati! Temavamo di aspettare molto e invece, grazie alla loro organizzazione, tutti hanno avuto accesso velocemente alla colazione (buona, varia e di qualità).

2026-11-07 • via Nuitee
Šapoka • family_with_children • lt
9
2026-11-07 • via Nuitee
M
Michaela • couple • gb
8
Pros:

Location was great. Staff were really accommodating

2026-11-07 • via Nuitee
J
Julia • couple • gb
8
I hope to be able to come again and stay longer next time!
Pros:

Excellent location, room was spacious with great facilities.

Cons:

Just wish I could have stayed longer!

2026-11-07 • via Nuitee
M
Miranda • family_with_children • gb
9
2026-11-07 • via Nuitee
C
Céline • couple • fr
10
2026-11-07 • via Nuitee
A
Andrea • family_with_children • es
7
Pros:

La ubicación estaba en el centro de Londres. Andando te lo recorrías todo y tiene una parada de metro a unos 5-10min andando, y varias paradas de bus.
El lugar de desayunar es bastante escueto para albergar tantas personas, además de poca variedad de alimentos.

Cons:

Las camas y almohadas eran incómodas.
El mobiliario tiene desperfectos.

2026-11-07 • via Nuitee
M
Maria • family_with_children • es
9
2026-11-07 • via Nuitee
N
Nataliia • family_with_children • gb
10
2026-11-07 • via Nuitee
B
Bilkees • couple • gb
9
2026-11-07 • via Nuitee
C
Carla • extended_group • it
10
Perfetto
Pros:

Struttura pulita, comoda, per tutti gli spostamenti

2026-11-07 • via Nuitee
A
Abdulrehman • solo_traveller • sa
1
Dont come
Pros:

Nothing

Cons:

Nothing services in the room even sleepers there is nonnnee

2026-11-07 • via Nuitee
R
Radek • couple • gb
10
2026-11-07 • via Nuitee
J
Jack • couple • gb
8
Pros:

The staff were amazing! Angel in particular was brilliant!

2026-11-07 • via Nuitee