TownePlace Suites by Marriott Kalamazoo

Hotels
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TownePlace Suites by Marriott
8 (230 reviews)
5683 South 9th Street , Portage , us
+12693531500

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
7.08
Several reports of dirty rooms and maintenance issues.
Service
9.05
Staff described as friendly and helpful multiple times.
Location
8.59
Conveniently located for guests visiting nearby attractions.
Room Quality
7.54
Mixed reviews; some rooms found to be in need of TLC or renovations.
Amenities
8.07
Rooms equipped with kitchens; however, pool temperature and availability of hot tub were concerns.
Value for Money
8.53
Guests felt they received decent value, particularly with kitchen amenities.
Food and Beverage
7.08
Breakfast quality noted for improvement.
Overall Experience
8.05
Guests overall enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:22

Property Description

Convenient Location
Located near major interstates, the all-suite TownePlace hotel in Kalamazoo, Michigan offers easy access to key highways for seamless travel.

Comfort and Convenience
Enjoy the indoor pool, hot tub, and free WiFi during your stay. Each suite features a fully equipped kitchen, flat-screen TV, and air conditioning for a comfortable experience.

Nearby Attractions
With the Kalamazoo Battle Creek International Airport just 10.7 km away and Kalamazoo Valley Community College a short 2 minutes' drive, explore the area with ease from TownePlace Suites Kalamazoo.

Book your stay now at TownePlace Suites Kalamazoo for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 230 reviews
Cleanliness: 7.08
Service: 9.05
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.08
Overall Experience: 8.05
M
Michael • solo_traveller • us
10
Would recommend
Pros:

Checking in was very simple and the attendant working the evening/late afternoon shift on Tuesday, June 23rd was very helpful and had a great attitude. It was a long drive in, so the pleasant welcome was refreshing! Thank you!

2026-06-29 • via Nuitee
T
Tamara • family_with_children • us
10
A very comfortable and quiet place to stay!
Pros:

We stayed in a suite with 2 queen beds on the third floor. We loved the location as it was quiet and near where our family lives. In addition, they asked you to sign a paper asking you to be respectful of the property and the people who are staying there (basically don’t be loud and inconsiderate). All of the people who worked there were very nice, friendly and so willing to help in anyway. In fact, the manager assisted us greatly with a booking issue and went out of his way to accommodate us which we appreciated immensely. Our suite was very clean and comfortable and the shower hot with good pressure. The air conditioning was quiet and worked well. We didn’t really eat much breakfast but it appeared to have a good variety of the basics for a continental breakfast. Overall, we were extremely happy with our 2 night stay!

Cons:

This hotel is older however it was clean and comfortable and the staff and management very accommodating and lovely.

2026-05-31 • via Nuitee
A
Arabella • couple • us
10
2026-05-06 • via Nuitee
A
Aisha • couple • us
10
2026-04-20 • via Nuitee
P
Paul J • solo_traveller • us
9
Pleasant stay for business trip with location for easy access to all of Kalamazoo
Pros:

Location, efficient, very good breakfast, free WiFi

2026-04-19 • via Nuitee
E
Erin • extended_group • us
3
2026-04-18 • via Nuitee
P
Pung • extended_group • us
10
It was great to have the extra space in the suites. The staff was wonderful- very friendly and accommodating. Wonderful
2026-04-06 • via Nuitee
Y
Yvette • solo_traveller • us
6
Pros:

Manager gave me reward points for my inconveniences.

Cons:

Room wasn’t ready. Lack of towels. No bedding for pull out couch.

2026-04-02 • via Nuitee
N
Ncgirl1977 • Friends getaway • Logan, Ohio
6
Look elsewhere
Pros:

Where to begin? We had to stay at this hotel for a stay to play hockey tournament. We stay at Marriotts all the time and have never stayed at a bad one. Well this was a first.
The beds were stained and springy. The walls all throughout the room dirty. Doors were white but take a washcloth to them and your wash cloth will be brown. There was trash in our room that wasn’t ours. Shower curtain had stains inside and out. The window curtains-take a look at the picture. Brown! The chair was nasty. When we asked for TP at the front desk we were told to find a cleaner for it. The other parents in our group said they were shocked at the condition of this hotel. Disgusting. The towel in our room looked like it had been used and folded back up it was to be white but was tan.
Everyone was nice but the rooms needed cleaned not just bed change and towels.

2026-03-17 • via Tripadvisor
W
Ware • couple • us
10
2026-03-12 • via Nuitee
D
Deborah • extended_group • us
10
2026-01-20 • via Nuitee
D
Darcelle • family_with_children • us
3
Was not worth the price
Pros:

The staff was nice and helpful

Cons:

My sheets was dirty and my pots and pans was dirty the pool was super salty , and the breakfast was not good at all

2026-01-15 • via Nuitee
L
Leonard • family_with_children • us
10
2025-12-16 • via Nuitee
M
miller • family_with_children • us
9
Cons:

No hot tub

2025-12-10 • via Nuitee
D
David • family_with_children • us
1
2025-11-20 • via Nuitee
L
Laura • extended_group • us
7
In town for a son’s family wedding
Pros:

The continental breakfast staff was very friendly and helpful

Cons:

The room was dirty in spots

2025-10-26 • via Nuitee
D
Dukes • family_with_children • us
9
Pros:

Nice rooms staff nice.

Cons:

Pool cold. Hotel didnt have enough blankets to accomadate all guests.

2025-10-13 • via Nuitee
L
lyn • couple • us
8
Your place was pleasant, conveniently located, and the breakfast was yummy. Will stay again.
Pros:

The desk clerk, Punkin Davis, went above and beyond for us. We had an issue with Booking.com and they were unresponsive (less than helpful. Much less.) and she hung in there for us. Plus, she was pleasant and charming the entire time. Give that girl a raise!!!

2025-10-12 • via Nuitee
J
Judy
2
Pros:

Fleas in the bed, torn curtains, elevators stopped working, dead batteries on door locks, clogged bathroom drain, clogged air conditioner filters and computer system was down. Could not get receipt for stay and had to call twice to get one sent via email. Overall very disappointed and would not recommend. Not the type of hotel you expect with the Marriott name.

2025-10-04 • via Nuitee
J
Joshua • couple • us
4
2025-09-28 • via Nuitee