Hotel Ilusion Calma & Spa

Hotels
8.1 (5324 reviews)
Horacio, 5 , Can Pastilla , ES

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
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Review Highlights

Pros:
Friendly, helpful and hardworking staff (reception, bar, restaurant, cleaners)
Good location (near airport, bus lines, short walk to beach) and convenient for short stays
Excellent value for money noted by multiple guests
Plentiful and varied food options praised by many
Cons:
Inconsistent cleanliness (room arrivals not always clean; slippery restaurant floor)
Room issues: noisy/weak air conditioning, poor soundproofing, worn mattresses and some maintenance needs
Pool overcrowding and pool area could be improved; limited child-friendly spa hours
Repetitive buffet menus, dessert temperature and occasional food quality complaints; some wifi problems

Categories

Cleanliness
7.2
Mixed reports: several guests praised cleanliness, but multiple mentions of rooms not clean on arrival, slippery/oily restaurant floor and inconsistent room housekeeping.
Service
9
Consistently positive: many comments highlight friendly, helpful and hardworking staff (reception, cleaners, bar and restaurant staff), with specific praise for bar employees.
Location
8.5
Generally strong: convenient for airport and public buses, short walk to the beach, shops and bike rental nearby; well-located for short stays.
Room Quality
6.8
Several issues reported: weak/noisy air conditioning, poor soundproofing, worn mattresses, empty minibars and some maintenance needs prompting suggestions for refurbishment.
Amenities
7.6
Mixed: spa appreciated but has restricted child hours; pool area seen as overcrowded and in need of aesthetic improvements; wifi problems and lack of extra pool towels noted.
Value for Money
9
Frequently cited as excellent value: multiple reviewers explicitly call it great value for money and praise price/quality balance.
Food and Beverage
7.8
Food is plentiful and varied with many positive remarks, but several complaints about repetitive buffet menus, too much seafood/vegetarian focus, temperature of desserts and occasional quality issues (frozen fruit, seasoning).
Overall Experience
8.9
Overall positive stays: comfortable, welcoming atmosphere and attentive staff deliver a good experience despite maintenance, noise and some dining/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:42

Property Description

Luxurious Amenities
Hotel Calma offers a range of luxurious amenities including an outdoor pool, gym, and a free spa with an indoor pool, hot tub, and sauna.

Dining Experience
Indulge in international buffet meals at the hotel's restaurant or enjoy drinks and snacks at the poolside bar. Additionally, a variety of bars and restaurants are just a short walk away for more dining options.

Convenience and Accessibility
With a 24-hour reception offering car and bike hire services, as well as information about the island, Hotel Calma ensures convenience for its guests. Located just 250 metres from Can Pastilla Beach and with easy access to Mallorca Airport and central Palma, the hotel offers both relaxation and accessibility for a perfect vacation.

Ready to experience luxury and convenience at Hotel Calma? Book your stay now and make unforgettable memories!

Important information:

Children aged 16 and under are not allowed in the spa.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Location

Guest Reviews

8.1
Based on 5324 reviews
Cleanliness: 7.2
Service: 9
Location: 8.5
Room Quality: 6.8
Amenities: 7.6
Value for Money: 9
Food and Beverage: 7.8
Overall Experience: 8.9
M
Martex • couple • it
9
Relax e ottima posizione per girare l’isola
Pros:

Personale gentile, cibo buonissimo e servizi top

2026-09-19 • via Nuitee
L
Luca • couple • it
8
2026-09-19 • via Nuitee
G
Gábor • solo_traveller • hu
5
Egész jó elhelyezkedésű, jól megközelíthető szálloda, kedves, kellemes személyzettel. Az ételek is egész jók voltak.
Pros:

A személyzet hozzáállása sok esetben nagyon pozitív, segítőkészek stb.

Cons:

Furcsa időszakok, szabályok, nem használhatjuk a spat, csak 9 és 7 között, az udvari medencét ugyanúgy, pedig magát az udvart kb éjfélig lehet, tehát kissé érthetetlen. A koktélnak csúfolt ízesített jégkását vagy mit nem minősíteném. A szobám erkélyajtaját nem is lehetett használni, inkább nyitva hagytam az egész idő alatt. Nem igazán indokolható mindezek alapján a kifizetett ár. És a parkolás a környéken gyötrelmes, szinte lehetetlen..

2026-09-19 • via Nuitee
J
jens • couple • dk
8
2026-09-19 • via Nuitee
T
Tomasz • couple • pl
8
2026-09-19 • via Nuitee
S
Santiago • solo_traveller • es
10
Pros:

La atención del personal

Cons:

Nada

2026-09-19 • via Nuitee
C
Christian • solo_traveller • de
10
Pros:

Alles war super wie immer:)

2026-09-18 • via Nuitee
G
Gillian • couple • gb
10
Perfect for a stop over or longer holiday
Pros:

Location for ease of access to beach, Palma and airport.
Staff are excellent.
Food excellent.
Very clean.

2026-09-18 • via Nuitee
M
Malgorzata • couple • ca
6
Cons:

Bugs in room, water damage.

2026-09-18 • via Nuitee
A
Arkadiusz • solo_traveller • pl
9
2026-09-17 • via Nuitee
S
Sergio • solo_traveller • it
10
Troppo breve
Pros:

Fumare sul balcone

Cons:

Staff

2026-09-17 • via Nuitee
N
Nagy • couple • hu
9
2026-09-17 • via Nuitee
S
Simmonds • solo_traveller • gb
10
2026-09-16 • via Nuitee
R
Raphaël • couple • it
6
2026-09-16 • via Nuitee
D
Dana • couple • il
3
2026-09-16 • via Nuitee
C
Claire • family_with_children • fr
7
2026-09-15 • via Nuitee
C
Cristian • solo_traveller • gb
1
2026-09-14 • via Nuitee
S
sophie • couple • gb
9
2026-09-14 • via Nuitee
L
Lyndon • solo_traveller • gb
10
2026-09-13 • via Nuitee
C
Charlotte • couple • ie
8
Beach was good food was good staff were so helpful 👍
Pros:

All good

Cons:

Patios need a bit of work
Tile coming up

2026-09-13 • via Nuitee