Courtyard by Marriott Cancun Airport

Hotels
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Courtyard by Marriott
8.4 (2460 reviews)
Blvd Luis Donaldo Colosio Km 12.5 , Cancún , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable room
Cons:
Poor breakfast options
Cleanliness issues

Categories

Cleanliness
7.86
Some complaints about musty odors and cheap linens.
Service
9.33
Generally friendly staff noted, but uneven treatment observed in some cases.
Location
8.87
Convenient location with a free airport shuttle.
Room Quality
8.32
Rooms are spacious and comfortable, though some signs of wear were noted.
Amenities
7.85
Limited amenities in the bathroom and no tea facilities.
Value for Money
8.81
Good value considering the convenience and quality of service.
Food and Beverage
7.36
Breakfast was generally disappointing with limited options.
Overall Experience
8.83
Pleasant stay overall despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:18

Property Description

Convenient Location
Located just 5 minutes from Cancun International Airport, Courtyard by Marriott Cancun offers a complimentary 24-hour airport shuttle service for guests' convenience. Situated close to major universities, city attractions, and downtown, the hotel provides easy access to all that Cancun has to offer.

Relaxing Amenities
Guests can unwind in the outdoor swimming pool, hot tubs, or the peaceful garden with hammocks. The 24-hour gym is perfect for fitness enthusiasts, while the free Wi-Fi and business center cater to those needing to stay connected and productive during their stay.

Beach Access
Make the most of your stay with the hotel's complimentary shuttle service to the beach club, allowing guests to enjoy the sun, sand, and sea without any hassle. Book your stay at Courtyard by Marriott Cancun for a relaxing and convenient experience.

Important information:

Guests should contact the hotel upon arrival at the airport to request the airport shuttle service. The service is available 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 2460 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 7.85
Value for Money: 8.81
Food and Beverage: 7.36
Overall Experience: 8.83
E
Eddy • couple • ca
9
I did like it, it will be in my list if I had to stay in Cancun again.
Pros:

Staff was friendly, and the green space was wonderful.

Cons:

The staff at the reception was not very knowledgable about checking process.

2026-05-16 • via Nuitee
J
John • solo_traveller • us
8
Pros:

Location close to the airport and free shuttle airport service every 1/2 hour

2026-05-16 • via Nuitee
E
Espinosa • solo_traveller • mx
10
2026-05-07 • via Nuitee
P
Pioneer07128187863 • Friends getaway
6
Breakfast and dinner
Pros:

I don’t usually write reviews like this, but I felt it was necessary since my concerns weren’t addressed on-site. My experience at this hotel was a complete Jekyll and Hyde situation between the morning and evening services.
The breakfast service was slow and disorganized. To make matters worse, the hostess (a lady with glasses at the entrance GADALUP) was extremely rude. When I tried to bring these issues to someone's attention, I was ignored it felt like nobody cared about the guest experience during the morning shift. It’s disappointing to start your day feeling unwelcome.
On the flip side, dinner was the complete opposite. The staff was attentive, professional, and welcoming.
Esteban deserves a special mention for his excellent service.
The Manager (I can’t recall his name, but he has very short hair) was also fantastic and made sure everything was running smoothly.

2026-05-05 • via Tripadvisor
D
Daniel • couple • mx
10
2026-05-04 • via Nuitee
A
andytaylor1717 • Couples • Calgary, Alberta
8
Overnight for connecting flight
Pros:

The hotel was good but the evening food was very limited, basically expensive average bar food. Breakfast also expensive, $30 each with no options for a continental breakfast. Good food though!

I got scammed (my fault, not the hotel) getting to the hotel so make sure you prebook the shuttle. I thought it was walking distance but I looked at the wrong terminal building, not to mention it is hot and humid! Prepaid for the transport with a promise the hotel would reimburse. Helpful “uniformed” woman called the hotel (not) for me and I spoke to them (I thought). Doh! Airport officials must be in on this as I have since read several scam complaints with similar features.

2026-05-02 • via Tripadvisor
T
Tania • family_with_children • gb
6
Aceptable pero caro
Pros:

Cercano al aeropuerto

Cons:

Mucho ruido en la parte trasera (nuestro dormitorio daba hacia allí) mucho ruido en los pasillos a toda hora de noche. La piscina de noche no tiene luces

2026-05-02 • via Nuitee
L
lianek866 • Couples
10
Awsome evening at the Marriott restaurant
Pros:

I would like to acknowledge our waiter Esteban who
Made sure i was taken care of during my.entire evening while dining at the restaurant.. He made my evening and experience very very enjoyable!! Great service!

2026-04-28 • via Tripadvisor
R
Rodriguez • solo_traveller • mx
9
2026-04-28 • via Nuitee
F
Fred • solo_traveller • fr
10
Proche aéroport
Pros:

La proximité de l'aéroport

2026-04-27 • via Nuitee
R
Ross • solo_traveller • it
9
Pros:

Airport shuttle was very good but small Van that I could immagine could get very crowded

2026-04-26 • via Nuitee
S
Sabrina • family_with_children • br
10
Excelente
Pros:

Localização, transfer gratuito e pontual.

Cons:

Td ótimo

2026-04-22 • via Nuitee
C
CARMEN • solo_traveller • ca
10
Très bien
2026-04-22 • via Nuitee
D
Denise • couple • ca
6
Correct
Pros:

Proximité de l’aéroport

Cons:

J’ai booké à un certain prix et le coût final a été plus élevé. J’ai même envoyé une note à Booking le 11 avril 2026 et je n’ai jamais eu de réponse.

2026-04-21 • via Nuitee
P
Pedro Henrique • couple • br
8
2026-04-20 • via Nuitee
R
R • solo_traveller • mx
8
Pros:

Instalaciones en general

Cons:

Mucho ruido en las habitaciones contiguas y en el pasillo

2026-04-16 • via Nuitee
B
Benami • family_with_children • br
7
Ok para uma noite em trânsito.
Pros:

Café da manhã e pessoal.

Cons:

Quarto com mau cheiro.

2026-04-13 • via Nuitee
S
Sarah • extended_group • de
9
2026-04-12 • via Nuitee
S
Salvas • solo_traveller • ca
8
Transit from Mérida to Cancun airport
Pros:

Professional and polite. Up to a four star hotel standing.

2026-04-11 • via Nuitee
T
thomas • extended_group • at
8
2026-04-10 • via Nuitee