Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.4 (3359 reviews)
Bridge Road , Maidenhead , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness concerns
Maintenance issues
Noisy environment

Categories

Cleanliness
5.43
Multiple mentions of dirty rooms and maintenance issues.
Service
8.4
Staff were friendly and helpful throughout.
Location
8.94
Location convenient for various attractions and easy access.
Room Quality
6.39
Some complaints about shabby room conditions and heating issues.
Amenities
6.92
Limited amenities and issues with heating controls, but generally adequate.
Value for Money
7.38
Fair value but with cleanliness and maintenance concerns affecting perception.
Food and Beverage
7.93
Breakfast was good, but some complaints about coffee quality and limited buffet options.
Overall Experience
7.8
Mixed experience; enjoyed the location and staff but faced several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Scenic Riverside Hotel with Easy Access to London and Heathrow

River Views and Balconies
Many rooms offer stunning river views and small balconies, providing a serene and picturesque stay.

Relaxed Dining at Blue River Bar and Restaurant
Enjoy the friendly ambiance of the riverside terrace and garden. The cozy Blue River Bar features sofas, armchairs, and an open fire, perfect for unwinding after a day of sightseeing.

Comfortable Rooms with Modern Amenities
Rest easy in rooms with comfortable beds, flat-screen TVs, and free WiFi. Ideal for both leisure and business travelers looking for a convenient stay.

Book now for a delightful riverside experience with easy access to top attractions!

Important information:

Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.

Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.

Pets:
The hotel does not accept pets, with the exception of guide dogs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £20 per person per stay when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3359 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.94
Room Quality: 6.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.8
B
Boncore • solo_traveller • us
8
This feels like home! I will miss the staff, they were so kind to me.
Pros:

Love the buffet breakfast!

2026-06-06 • via Nuitee
S
steve • solo_traveller • gb
7
2026-06-06 • via Nuitee
R
Richard • solo_traveller • gb
8
Pros:

Beautiful location on the Thames . Wonderful huge room overlooking the river.But most of all,the marvellous, friendly and very helpful staff.

Cons:

No complaints whatsoever.

2026-06-06 • via Nuitee
H
Hannah • solo_traveller • gb
10
Brilliant place to relax and chill
Pros:

Amazing views brilliant rooms and fabulous staff

Cons:

Nothing, was amazing

2026-06-06 • via Nuitee
C
Caroline • couple • gb
8
2026-06-06 • via Nuitee
H
Holly • solo_traveller • nz
8
2026-06-05 • via Nuitee
G
Gemma • extended_group • gb
9
2026-06-05 • via Nuitee
R
Richard • couple • gb
8
PERFECTLY MET OUR NEEDS
Pros:

The staff were extremely polite, professional and attentive

Cons:

In my opinion, there were too few car parking spaces and limited accessibility to rooms above ground floor levels

2026-06-04 • via Nuitee
C
Christopher • solo_traveller • gb
6
Great price and location. In need of renovation
Pros:

Lovely riverside location and comfortable bed

Cons:

Very tired and in need of renovation. Felt understaffed too with busy staff trying to cover multiple roles.

2026-06-04 • via Nuitee
A
AndyP • extended_group • gb
8
Very good value with breakfast above expectations and great staff.
Pros:

Great brefakfast and all the staff we met we exceptionally helpful.

Cons:

The building itself is a little tired and there were no lifts to top floor rooms.

2026-06-04 • via Nuitee
K
Kaushiki • family_with_children • gb
9
Pros:

Excellent staff who were really helpful!

2026-06-03 • via Nuitee
N
Norbert • solo_traveller • de
8
Pros:

Charming, beautiful building next to the Thames
friendly staff

2026-06-03 • via Nuitee
T
Tara • solo_traveller • au
10
Loved everything about this hotel & will definitely be back again
Pros:

The property was close to major bus stop, incredible views & extremely clean

Cons:

I could hear any movement & talking above & next to me in adjacent rooms

2026-06-03 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

The staff were exceptional and the location was wonderful. It was lovely to sit with a drink overlooking the river.
The bed was comfortable and always hot water with the shower.
Good breakfast.

Cons:

The evening meal that we had was average.

2026-06-03 • via Nuitee
A
Allen • solo_traveller • gb
10
Wonderful stay, great staff
Pros:

Great staff, friendly, attentive and def went the extra mile. Very clean. Beautiful views. Great position right by the river. Great food, evening meal and breakfasts very good.

Cons:

Nothing tbh, I mean being crazy fussy parts are needing a paint or new paper but it appears the hotel is going through change so this might be on the agenda.

2026-06-03 • via Nuitee
A
Angela • couple • it
8
Piacevole
Pros:

Colazione buona la posizione bellissima

Cons:

Tutto va benissimo

2026-06-02 • via Nuitee
P
patricia • solo_traveller • gb
5
Pros:

The price is good value for what you get.
I liked that there was parking.
I liked that the staff were friendly and professional.
. I liked that I was able to open the window to let in real air and hear outside noises (like the geese and ducks) rather than air con...... I liked that it was an old building ...
I ordered a salad for lunch and it was really fresh and really delicious.
The location was great and restful near the river.

Cons:

There was no full length mirror in my bedroom - you could easily put one on wall space or the back of the cupboard door. This is not just vanity - if one is going to a meeting it is reassuring to check how one looks beforehand. As single room is not just for children - I am an adult and it is the only room I was offered when booking - I do not appreciate the children's pictures on the wall. Just because I am on my own in a single room does not mean I do not need adult facilities.
I would have liked four milk sachets instead of only two -one is not enough for a cup of tea so basically it's like rationing the guest to only one cup for the stay.
The outside of the building needs a quick sweep - there were cobwebs everywhere which made the building feel a bit seedy - obviously the whole building needs a paint but it is possible to make it look much better if it was just swept which does not cost much in money or time. It is the same inside - the walls are good but the skirting boards all need painting - the paint is falling off and it falls on the floor which means the carpets look like they have not been hoovered.... it would not cost a lot.
£10 to park is a bit of a rip off - it felt like you guys are ripping the mick.
My single room was at the top on 3rd floor - (no problem I dont mind stairs) but at the top of the stairs there were 2 /3 laundry bags left there. right near the stairs and the doorway ... they were there for the duration of the stay -its a bit untidy and makes a guest feel like they may be in a staff only area .. there is not good signage to the "300"rooms on the third floor. Guests were getting lost.

2026-06-01 • via Nuitee
V
Valeria • solo_traveller • gb
8
Pros:

Loved the rooms sizes and deco.
Extremely comfortable huge bed if not sharing a room.
Air-conditioning was spot on and made the rooms soo cool and well airated besides the soaring temperature outside.
Fab location and views by Thames river
Easy to access and plenty of parking spaces
Lovely sitting area outside the hotel or on rooms balcony
Lovely and clean restaurant
Great and tasty breakfast

Cons:

No lift especially with heavy luggage or tiredness is a nightmare when staying on top floors.

2026-06-01 • via Nuitee
S
Stephen • couple • gb
8
Very good hotel
Pros:

Location

Cons:

Nothing

2026-06-01 • via Nuitee
M
Marie • solo_traveller • gb
1
Pros:

Nothing

Cons:

The bar manger was creepy and inappropriate 😳
The room was dirty.

2026-05-31 • via Nuitee