Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
7.4 (3629 reviews)
Bridge Road , Maidenhead , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness concerns
Maintenance issues
Noisy environment

Categories

Cleanliness
5.43
Multiple mentions of dirty rooms and maintenance issues.
Service
8.4
Staff were friendly and helpful throughout.
Location
8.94
Location convenient for various attractions and easy access.
Room Quality
6.39
Some complaints about shabby room conditions and heating issues.
Amenities
6.92
Limited amenities and issues with heating controls, but generally adequate.
Value for Money
7.38
Fair value but with cleanliness and maintenance concerns affecting perception.
Food and Beverage
7.93
Breakfast was good, but some complaints about coffee quality and limited buffet options.
Overall Experience
7.8
Mixed experience; enjoyed the location and staff but faced several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Scenic Riverside Hotel with Easy Access to London and Heathrow

River Views and Balconies
Many rooms offer stunning river views and small balconies, providing a serene and picturesque stay.

Relaxed Dining at Blue River Bar and Restaurant
Enjoy the friendly ambiance of the riverside terrace and garden. The cozy Blue River Bar features sofas, armchairs, and an open fire, perfect for unwinding after a day of sightseeing.

Comfortable Rooms with Modern Amenities
Rest easy in rooms with comfortable beds, flat-screen TVs, and free WiFi. Ideal for both leisure and business travelers looking for a convenient stay.

Book now for a delightful riverside experience with easy access to top attractions!

Important information:

Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.

Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.

Pets:
The hotel does not accept pets, with the exception of guide dogs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.4
Based on 3629 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.94
Room Quality: 6.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.8
L
Lucy couple gb
7
Pros:

Great staff

Cons:

Shower did not drain very well

2026-08-29 via Nuitee
M
Marcus solo_traveller gb
10
Brilliant stay
Pros:

Everything

Cons:

Nothing

2026-08-29 via Nuitee
F
Fiona couple au
8
Pros:

They were large quiet rooms with comfortable beds in a convenient location.

Cons:

Be aware parking is not free as inferred when booking (although we were given complimentary parking due to a room problem out of the property’s control)

2026-08-29 via Nuitee
F
Flynn solo_traveller gb
3
Average
Pros:

Room was clean but very much what to expect at a Great Western hotel! Bog-standard average.

Cons:

Having a lift!! Having a little milk/biscuit in the room. Having soap dispensers that worked.

2026-08-29 via Nuitee
M
Michael solo_traveller ie
8
Pros:

Great location comfortable rooms friendly staff

Cons:

Food offeting could ne better

2026-08-29 via Nuitee
P
Philip extended_group gb
8
Great location
Pros:

Food in the restaurant
Great location on the river
Lovely staff

Cons:

Rooms a bit basic and tired

2026-08-28 via Nuitee
J
Julie solo_traveller gb
7
Pros:

The river location.

Cons:

One of the rooms I saw smelled of "fags" and the window had a first floor roof outside. My replacement room was much nicer, so thanks for your understanding.

2026-08-28 via Nuitee
M
Margaret couple gb
7
Pros:

The riverside location with nice views.
Within 15 minutes drive of Cliveden House.

Cons:

Our room was at the top of several flights of stairs and doors to negotiate with our luggage. There is no lift for people with mobility issues.
Traffic noise disrupted our sleep.
Small portions at dinner.

2026-08-28 via Nuitee
J
Jimmy W.K. couple gb
9
2026-08-28 via Nuitee
H
Herbert couple gb
8
Friendly, welcoming and helpful staff
Pros:

Good location

2026-08-27 via Nuitee
H
Hans solo_traveller nl
9
2026-08-27 via Nuitee
I
Ian couple gb
8
2026-08-27 via Nuitee
P
Patricia solo_traveller gb
8
Cons:

I found that they do not cater for children's meals. I had to order adult pizza to be halved and 2 sets of fries. No smaller portions available. Was not going to pay adult price of breakfast of £10 for kids to only have cereal.

2026-08-26 via Nuitee
A
Audrey solo_traveller gb
7
Good value
Pros:

N/A

Cons:

No lift

2026-08-25 via Nuitee
C
Claire solo_traveller gb
8
Pros:

By the river

2026-08-25 via Nuitee
D
Debra couple gb
8
Enjoyable stay for the weekend
Pros:

Location on the River and close enough to walk into town, breakfast was good, and staff were helpful

Cons:

Slightly dated

2026-08-24 via Nuitee
S
sue extended_group gb
8
2026-08-24 via Nuitee
C
Catherine couple gb
8
Pros:

Good location. Helpful staff

2026-08-24 via Nuitee
M
Melanie solo_traveller gb
6
Good value but improvements needed
Pros:

Breakfast was plentiful and hot. Lovely executive room with view of the river

Cons:

Should of been told at check in that room wouldn't be cleaned unless we ask for it at check in. Only read that in the room so a bit late then. Only 2 tea bags and 4 milks very tight. Please put more coffee tea and milk in rooms

2026-08-24 via Nuitee
J
Jackie solo_traveller gb
10
Great value for money and lovely hotel !
Pros:

Loved that it was in a beautiful location right by the river and within easy access of the event we were attending. The rooms were very clean and had Aircon. Staff were super friendly and helpful. Will definitely stay again !

Cons:

Nothing really - I did get a bit lost going g to my room because the property is an old Victorian building and had several staircases but I’m sure had I stayed there another day, I would have found my way around ! Lol

2026-08-24 via Nuitee