Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.4 (3629 reviews)
Bridge Road , Maidenhead , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness concerns
Maintenance issues
Noisy environment

Categories

Cleanliness
5.43
Multiple mentions of dirty rooms and maintenance issues.
Service
8.4
Staff were friendly and helpful throughout.
Location
8.94
Location convenient for various attractions and easy access.
Room Quality
6.39
Some complaints about shabby room conditions and heating issues.
Amenities
6.92
Limited amenities and issues with heating controls, but generally adequate.
Value for Money
7.38
Fair value but with cleanliness and maintenance concerns affecting perception.
Food and Beverage
7.93
Breakfast was good, but some complaints about coffee quality and limited buffet options.
Overall Experience
7.8
Mixed experience; enjoyed the location and staff but faced several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Scenic Riverside Hotel with Easy Access to London and Heathrow

River Views and Balconies
Many rooms offer stunning river views and small balconies, providing a serene and picturesque stay.

Relaxed Dining at Blue River Bar and Restaurant
Enjoy the friendly ambiance of the riverside terrace and garden. The cozy Blue River Bar features sofas, armchairs, and an open fire, perfect for unwinding after a day of sightseeing.

Comfortable Rooms with Modern Amenities
Rest easy in rooms with comfortable beds, flat-screen TVs, and free WiFi. Ideal for both leisure and business travelers looking for a convenient stay.

Book now for a delightful riverside experience with easy access to top attractions!

Important information:

Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.

Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.

Pets:
The hotel does not accept pets, with the exception of guide dogs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.4
Based on 3629 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.94
Room Quality: 6.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.8
J
Judith • couple • gb
9
2026-09-19 • via Nuitee
C
Catherine • family_with_children • gb
10
Great value for money stay, would return!
Pros:

The location and views, the lovely breakfast, very friendly staff (manager seemed to be on hand constantly day and night but always attentive) and room had everything we needed!

2026-09-19 • via Nuitee
A
Alan • couple • gb
8
We will certainly use the Thames River Hotel if we visit Maidenhead again
Pros:

We had lovely room with a balcony overlooking the Thames.
A very helpful staff.
Excellent self serve breakfast with plenty of choices

Cons:

Size of our first Evening Meal

2026-09-18 • via Nuitee
C
Christopher • family_with_children • au
7
Pros:

Great location next to the river. Large clean rooms

Cons:

A bit noisy with furniture being moved around early in the morning

2026-09-18 • via Nuitee
A
Archna • solo_traveller • in
7
Good. Would like to try Annex next time.
Pros:

Nice room, breakfast

Cons:

No of doors and access to room.

2026-09-15 • via Nuitee
S
Steel • couple • gb
9
An enjoyable weekend braek
Pros:

Good size room, staff friendly and helpful food very good and value for money

Cons:

Weekend bar prices a bit expensive

2026-09-15 • via Nuitee
K
Kourtney • couple • gb
9
2026-09-15 • via Nuitee
I
ifat • couple • il
8
A beautiful hotel with an excellet location
Pros:

The staff was excellent and very helpful.
The room was clean, the bath was perfect, the bed was soo comfy!! The ac worked perfectly
The view!!! Wow!!!

2026-09-14 • via Nuitee
A
Angela • solo_traveller • gb
9
Pros:

We had stayed the week before in the extension building, which was lovely. This time was in the main building. The staff were lovely and helpful. Beautiful views over the Thames.

Cons:

The stairs in the main building, and finding the room. No light above the mirror or a main light, so found it difficult styling my hair.

2026-09-14 • via Nuitee
N
Norman • couple • gb
8
Good enough for a short stay.
Pros:

Great location on the Thames riverside. Fair breakfast, staff helpful. Hotel food ok but a little ordinary. A really nice option for eating out is at Boulters Lock 10min. walk.
You can walk parts of the Thames path locally.

Cons:

Did NOT appreciate the fact you pay for parking at this Hotel :( We like to leave the car and use local transport, It's a 20min. walk to the rail Station should it be required. The ground floor room we had, the patio door was not very secure.

2026-09-13 • via Nuitee
J
Jason • couple • gb
10
Great views, comfortable and very friendly and professional staff
Pros:

Great views of the river

Cons:

Nothing it was great value for money

2026-09-13 • via Nuitee
A
Andy • solo_traveller • gb
7
Great Value
Pros:

Really good value for money. We stayed in the external block with a balcony overlooking the car park. The room was a good size and comfortable. Staff were friendly.

Cons:

The shower water escaped out the door and under the carpet. A bit more thought or design redo may prevent this going forward.

2026-09-13 • via Nuitee
A
Aaron • solo_traveller • gb
7
2026-09-13 • via Nuitee
K
kate • couple • gb
9
Lovely hotel with nice staff, clean and comfortable rooms, lovely setting overlooking the Thames
Pros:

Lovely setting nice breakfast comfortable bed

2026-09-13 • via Nuitee
K
Kathrin • couple • de
8
2026-09-12 • via Nuitee
P
Penny • family_with_children • gb
8
Very convenient location and great staff
Pros:

Excellent choice at breakfast and great value for money (we paid separately). My single room was surprisingly small compared with my son's single room! The location is superb and within walking distance of some great walks and historic structures.

Cons:

Some of the general areas need a bit of TLC on the paintwork etc and the car park signage could be better.

2026-09-11 • via Nuitee
S
Stephen • solo_traveller • gb
5
2026-09-11 • via Nuitee
K
Knell • couple • gb
9
Very good and comfortable, thank you! Just what we needed.
Pros:

Fab location
Great friendly helpful staff

2026-09-10 • via Nuitee
P
Patrick • couple • gb
10
2026-09-09 • via Nuitee
S
Simone • couple • gb
8
Great staff and location thank you
Pros:

Location and the excellent staff - we were even given bread after breakfast to feed the swans ducks and geese. Slept very well .

Cons:

Extract in bathroom didn’t work

2026-09-09 • via Nuitee