Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.4 (3629 reviews)
Bridge Road , Maidenhead , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness concerns
Maintenance issues
Noisy environment

Categories

Cleanliness
5.43
Multiple mentions of dirty rooms and maintenance issues.
Service
8.4
Staff were friendly and helpful throughout.
Location
8.94
Location convenient for various attractions and easy access.
Room Quality
6.39
Some complaints about shabby room conditions and heating issues.
Amenities
6.92
Limited amenities and issues with heating controls, but generally adequate.
Value for Money
7.38
Fair value but with cleanliness and maintenance concerns affecting perception.
Food and Beverage
7.93
Breakfast was good, but some complaints about coffee quality and limited buffet options.
Overall Experience
7.8
Mixed experience; enjoyed the location and staff but faced several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Scenic Riverside Hotel with Easy Access to London and Heathrow

River Views and Balconies
Many rooms offer stunning river views and small balconies, providing a serene and picturesque stay.

Relaxed Dining at Blue River Bar and Restaurant
Enjoy the friendly ambiance of the riverside terrace and garden. The cozy Blue River Bar features sofas, armchairs, and an open fire, perfect for unwinding after a day of sightseeing.

Comfortable Rooms with Modern Amenities
Rest easy in rooms with comfortable beds, flat-screen TVs, and free WiFi. Ideal for both leisure and business travelers looking for a convenient stay.

Book now for a delightful riverside experience with easy access to top attractions!

Important information:

Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.

Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.

Pets:
The hotel does not accept pets, with the exception of guide dogs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.4
Based on 3629 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.94
Room Quality: 6.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.8
J
Judith • couple • gb
8
pleasant but could have been better
Pros:

the location by the river Thames with views of the river,the lovely large rooms.It had a restaurant for an evening meal,and it had car parking

Cons:

the room had no toilet paper,it never did turn up I raided the public toilet for some.Someone also forgot it was a room for 2 persons not 1 and there was not enough towels. I suspect housekeeping were short of staff. There was a lot of stairs and no lift.

2026-10-24 • via Nuitee
D
Daniel • family_with_children • gb
8
Pros:

Location. Excellent food and friendly staff

Cons:

Room and furnishings were very tired

2026-10-23 • via Nuitee
I
ifat • extended_group • il
9
A must stay
Pros:

The location was perfect for relaxetion and the view is perfection:the river, ducks, swans, the bridge
The staff is very helpfull and helps with everything we needed. Including ordering a taxi to the airport
My room had an amazing view, great a.c. the bed was comfortable and the shower pressure perfect.
There is a great resturant 15 min easy walk from there, and central town in 15 min walk at the oposite diraction

Cons:

The breakfast was very basic. I expected more.
But the town is an easy walk and i had good opptions

2026-10-22 • via Nuitee
G
Gill • solo_traveller • gb
8
I was looking for a relaxing mini break and that was exactly what I got.
Pros:

Lovely location on the river and my room was delightful with a balcony looking out in the river.
Paul and team were attentive and made me very welcome.

2026-10-22 • via Nuitee
C
CrystalKeeper • couple • gb
9
Great location
Pros:

The breakfast is as much as you like. Rooms comfortable, great views of the river Thames.

Cons:

Poor lighting in room, only bedside no central light. Doors slamming in this building. Door closures need fixing. Parking should be free for residents.

2026-10-22 • via Nuitee
M
Mary-Joanne • couple • gb
7
Pros:

booked half board package and all was well

2026-10-21 • via Nuitee
S
Shaun • couple • gb
10
Very comfortable room with a stunning view. Friendly and helpful staff
Pros:

Amazing view over the river

2026-10-20 • via Nuitee
P
Peter • couple • gb
4
Hotel is long past its best days. Facilities and cleanliness poor.
Pros:

Good sized room and easy parking. Great location on the river.

Cons:

On our first night stay (before going on foreign holiday) was poor. Restaurant food was adequate (microwaved curry and rice). Room on second floor and no lift with heavy suitcases. Kept awake by noise of mouse scratching. Breakfast poor quality and coffee machine not working (they did get us a coffee from somewhere but no good) and some elements missing (no eggs?) although cheap. On our next night returning from holiday 10 days later, the bathroom was dirty and we had to ask for it to be recleaned, which meant a long walk as we were again on the second floor (no lift) and the room phone did not work. Building in need of some love and attention.

2026-10-19 • via Nuitee
K
Kevin • couple • gb
9
2026-10-18 • via Nuitee
R
Ralph • couple • gb
7
2026-10-18 • via Nuitee
R
Rebecca • solo_traveller • gb
9
2026-10-18 • via Nuitee
H
Hazel • couple • us
9
2026-10-17 • via Nuitee
I
Ian • family_with_children • gb
8
Excellent location for Thames path
Pros:

Wonderful location. Views over the river. Stayed for one night as we were starting our Thames path walk from here.

Cons:

No problems

2026-10-17 • via Nuitee
A
Arthur • couple • es
9
2026-10-17 • via Nuitee
H
Hiromi • couple • jp
5
Pros:

景色が良かった

Cons:

清掃してくれなかった
シャワーの温度がすぐに上がらない

2026-10-17 • via Nuitee
J
Janet • family_with_children • gb
7
Pros:

Lovely position although photos of the room I chose showed full view and balcony over river. All we had was a window and a side view of river.

Cons:

2 flights of stairs to room. Poor selection of food at breakfast with no fresh fruit.
We knew beforehand but think £10 a night to park is a bit steep.

2026-10-16 • via Nuitee
S
Sarah-Jayne • family_with_children • gb
7
Pros:

Room was comfortable, quiet, clean.
Food was suprisingly good.

Cons:

Common areas were a bit tired, sticky carpets and needed painting/new woodwork

2026-10-15 • via Nuitee
P
Pia • solo_traveller • dk
7
Hjælpsom personale, - det var så det.
Pros:

30 minutter på gåben til hyggelig midt by, med gode muligheder for indkøb og spisning.
10 minutter gåtur til hyggelig park langs Themsen
-sengen var tilpas blød/hård til os.
Kunne lave te kaffe på værelset.
Personalet var altid smilende og snakkesalig, prøvede også at finde værelse hvor vinduet kunne åbnes, dog uden held.
Kunne altid spørge efter te, kaffe og mælk, så kom de med det efter 2 minutter.
God udsigt, bag lukkede vinduer '-)

Cons:

Ingen mulighed for at åbne vinduer/balkon døre. (de var sømmet fast, - med grunden/beskeden, - at der kom dyr/insekter ind fra Themsen) Meget indelukket men med mulighed for aircondition tændt :-(
(på nabo hotellet, kunne gæster bruge deres balkon ud mod Themsen)
Gammelt, slidt. Skæve gulve med pludselig hul ned, og - bølget gulvtæpper.
- Meget lydt, kunne høre alt på hotellet, bla. tænd sluk af lys andre steder, vandhanen åbnes og udtræk af toiletter. - Åbent under døren så lys fra gangen kom ind hele natten. (kunne dækkes til med håndklæde) :-) Beskidt - hår i badekar og nullermænd i gulvtæppet. Støv guirlander fra loftet.
Hovedpude flad som er brædt.

2026-10-14 • via Nuitee
G
Giesecke • couple • us
4
Not The best facility BUT great location and staff, quiet enough stay for a night.
Pros:

Staff and location were great. We had dinner included which was pretty good and served quickly. Nice sitting area out the back of the restaurant where smoking is not permitted. Discovered this a bit on the late side. Other area with picnic type tables was full of smokers which was a shame.

Cons:

Room was very worn, rolls in the carpeting. Bathroom was tired and tub/shower was rather poorly installed. Tub/shower was 6 inched up on a makeshift platform, which made it rather high for getting in for a shower.

2026-10-14 • via Nuitee
T
Tina • family_with_children • gb
8
Pros:

Lovely view and the petals snd Fizz where a nice touch for our Honeymoon night.

Cons:

Pillows could gave been a bit better!

2026-10-14 • via Nuitee