Enjoy Viña Del Mar

Hotels
8.4 (312 reviews)
Av San Martin 199 , Viña del Mar , cl
+56 600 700 6000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Spacious rooms
Cons:
Cleanliness issues
Poor quality of breakfast

Categories

Cleanliness
7.63
Several reviews mention dirty windows, poor maintenance, and general lack of cleanliness.
Service
9.4
Overall positive sentiments about staff assistance and attention to detail, though inconsistencies noted.
Location
9.64
Many reviews highlight the excellent location being near the ocean and close to restaurants.
Room Quality
8.59
Spacious rooms and good amenities mentioned, but some concerns about decor and maintenance.
Amenities
8.12
Mixed reviews on amenities; some facilities not functioning as expected.
Value for Money
8.08
Some comments indicate a need for improvement given the price charged.
Food and Beverage
7.13
Repeated mentions of low-quality breakfast and limited options.
Overall Experience
8.6
Generally positive experience, but room for improvement in several aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 23:17

Property Description

Luxurious Accommodations and Spa Wellness

Enjoy Viña Del Mar offers elegant and spacious rooms with luxurious wood décor and plush carpeting. Guests can unwind at the rooftop wellness spa and indulge in relaxing massages or take advantage of the heated pools, sauna, and gym for ultimate relaxation.

Entertainment and Dining Options

The hotel boasts a large casino with a wide array of gaming options, including slot machines, bingo seats, and game tables. Guests can savor Italian specialties at La Barquera or enjoy buffet meals at Buffet Restaurant Santerra. The on-site Ovo Discotheque provides weekend entertainment.

Convenient Location and Amenities

Located just 200 meters from the beach, Enjoy Viña Del Mar also offers free on-site parking and easy access to nearby restaurants. With Acapulco Beach a short walk away and various attractions within a close distance, guests can experience the best of Viña del Mar. Book now for a memorable stay!

Important information:

Cenit Restaurant will be closed as of 4 November 2019.

Please note some of the rates published (including all nonrefundable rates) may not be discounted further and are not cumulative with Enjoy Club discounts, external promotions or other discounts.

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

All reservations must be guaranteed with a valid Credit Card: Visa, Master Card, Diners Club or American Express. As a guarantee of the reservation, the hotel could apply a withholding -not a charge- 10 days prior to the check-in corresponding to the first night of stay plus tax. Foreigners not resident in Chili are exempt from taxes. This retention will only be effective in case the person does not show up or cancels his / her stay outside the established period. The retention is released once the passenger arrives at the hotel.

Please note that pool is only available from 04-11-2024 to 13-11-2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    People 9 years old and over stay for US$68 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 312 reviews
Cleanliness: 7.63
Service: 9.4
Location: 9.64
Room Quality: 8.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.13
Overall Experience: 8.6
I
Ita • couple • cl
6
2026-07-23 • via Nuitee
C
carlos • solo_traveller • cl
2
Pesima experiencia dado la incapacidad del personal para que se brindaran los servicios del hotel.
Pros:

Piscina Cerrada. Spa Cerrado. Desayuno de muy baja calidad en pan, quesos, yogurt, etc. Parecen productos comprados en la tienda de la esquina. El pan es de paquetes de larga duracion, de fabricacion industrial.

Cons:

Mantener servicios como TV, e Internet funcionando. NO HABIAN SERVICIOS.

2026-07-22 • via Nuitee
P
patricio • couple • cl
10
excelente
Pros:

el spa

2026-07-22 • via Nuitee
M
Mauro • solo_traveller • br
7
Bom o quarto é excelente localização, mas tem um cassino no complexo e este movimento não me agrada
Pros:

Quarto espaçoso

Cons:

Esquadria não fechava

2026-07-19 • via Nuitee
F
Fidel Enrique • solo_traveller • cl
9
Pros:

La habitacion

Cons:

Que no estuviera habilitada la piscina temperada en pleno invierno.

2026-07-17 • via Nuitee
C
Castro • couple • cl
8
Buen servicio, amables y eficientes. Lugar cómodo, espacioso, silencioso y acogedor
Pros:

Linda decoración, espaciosa habitación

Cons:

No estaba habilitada la piscina temperada ni el jacuzzi por problemas técnicos

2026-07-16 • via Nuitee
E
eduardo • couple • cl
3
Un desastre
Pros:

La pieza

Cons:

Mala atención , todo viejo nada funciona .

2026-07-15 • via Nuitee
C
Carolina • couple • cl
10
Excelente
Pros:

Muy limpio todo, las habitaciones son muy amplias y cómodas.

Cons:

Muy poca variedad del buffet en el desayuno y en el almuerzo del restaurante Santerra.

2026-07-13 • via Nuitee
J
Jorge • family_with_children • cl
10
2026-07-12 • via Nuitee
F
Franchesca • family_with_children • cl
10
2026-07-12 • via Nuitee
V
Veronica • couple • cl
5
Pros:

El desayuno aceptable pero pésimo el jugo, debería ser más natural.

Cons:

Muy mal que no nos funcionó la TV, el streaming.

2026-07-09 • via Nuitee
J
Jose Ignacio • family_with_children • cl
9
Pros:

Buena experiencia

Cons:

El ascensor

2026-06-30 • via Nuitee
V
victoria • family_with_children • cl
6
Cons:

desayuno muy simple, habia que pagar si querias omelette, la verdad no como lo esperaba.
Solo funcionó un ascensor , por lo que habia que esperar mucho para tomarlo.

2026-06-27 • via Nuitee
M
Mauricio • family_with_children • cl
5
No me respetaron el precio booking, nadie me supe explicar por qué
Pros:

La ubicación es maravillosos

Cons:

Ascensor en mal estado , el personal SpA y Hotel firmas distintas , no puede cargar nada a la habitación, debes pagar de inmediato etc

2026-06-26 • via Nuitee
C
Conzuelo • solo_traveller • cl
5
Regular
Pros:

El día martes 16 de junio no funcionó el spa .

Cons:

Uno cuando reserva paga por todo los servicios que incluye , deberían ser transparentes y poner los días que realizarán mantención al spa . No hubo descuentos ni nada .

2026-06-18 • via Nuitee
C
Christopher • couple • cl
8
Agradable
Pros:

Lo amplia de la habitación

Cons:

El desayuno, para ser buffet era muy básico.

2026-06-17 • via Nuitee
F
Fabiola • family_with_children • cl
10
2026-06-13 • via Nuitee
A
antonio • couple • cl
10
2026-06-11 • via Nuitee
A
antonio • couple • cl
10
2026-06-11 • via Nuitee
V
Viviana Catalina • family_with_children • cl
9
2026-06-09 • via Nuitee