The Ritz-Carlton, Guangzhou

Hotels
•
The Ritz-Carlton Company, L.L.C
9.8 (622 reviews)
3 Xing An Road, Pearl River New City , Guangzhou , cn
+86 20 3813 6688

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Uncomfortable breakfast incident
Room readiness issue

Categories

Cleanliness
9.35
Housekeeping team was accommodating and professional, but there were concerns regarding room readiness.
Service
10
Service was excellent overall, with attentive staff and professional handling of requests.
Location
10
Location is good, very near Canton Tower.
Room Quality
9.85
Rooms are slightly dated but elegant in classic Ritz-Carlton style.
Amenities
10
Standard quality for this hotel tier.
Value for Money
9.85
Standard quality for this hotel tier.
Food and Beverage
9.35
Breakfast experience was disappointing due to an uncomfortable incident.
Overall Experience
10
Overall excellence overshadowed by a single disappointing experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:42

Property Description

Luxurious Accommodations with Stunning Views
Experience the height of luxury at The Ritz-Carlton, Guangzhou, where every room offers breathtaking views of the city or the Pearl River. Elegantly decorated rooms above the 20th floor provide a serene retreat with modern amenities like flat-screen TVs and marble bathrooms.

World-Class Dining and Entertainment
Indulge your palate at the hotel's 5 restaurants and bars, offering a fusion of Cantonese and Western cuisines. Don't miss the chance to dine at Lai Heen, the Michelin-starred Cantonese restaurant. After dinner, unwind at The Churchill Bar with live music and signature cocktails.

Relaxation and Wellness
Unwind and rejuvenate at The Ritz-Carlton Spa with a range of massage therapies and beauty treatments. Stay active at the 24-hour fitness center or pamper yourself at the Club Lounge for extra comfort. Whether you're here for leisure or business, this hotel in the heart of Guangzhou has it all.

Book now to experience the epitome of luxury at The Ritz-Carlton, Guangzhou.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for CNY 0 per person per night when using an existing bed.
    People no matter the age stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 622 reviews
Cleanliness: 9.35
Service: 10
Location: 10
Room Quality: 9.85
Amenities: 10
Value for Money: 9.85
Food and Beverage: 9.35
Overall Experience: 10
L
Lionel • couple • sg
10
Excellent stay and service.
Pros:

Excellent staff, service and location

Cons:

Cigarette smells that lingered in the lifts and corridors.

2026-07-25 • via Nuitee
D
Dinara • family_with_children • kz
2
Не очень
Cons:

Мы взяли 2 сутки. 2 номера. С 20-22 июля. Приехали под утро . С ночного рейса уставшие. В 7-8 утра. Хотели высыпаться.
Ради этого пришлось брать еще 1 день. В итоге кровати были мокрые . Из за сильной влаги. И еще кондиционер стоял на 17 гр. настолько что ковры и вся петель была влажной. Мы получались. Спали на мокрых кроватях. Дети даже легли на пол на ковер. Чтоб хоть как то поспать. Нам предлагали в другой номер переселиться. Но он был с такими же влажными кроватями.

2026-07-22 • via Nuitee
A
ABDULLAH ALI A • solo_traveller • sa
10
2026-07-20 • via Nuitee
L
Luis Gustavo • family_with_children • br
10
2026-07-20 • via Nuitee
A
Alexandru • solo_traveller • ro
1
Do not go there is the worse hotel I’ve ever been
Pros:

Nothing

Cons:

All

2026-07-19 • via Nuitee
S
saad • solo_traveller • sa
10
2026-07-17 • via Nuitee
O
Ohoood • extended_group • sa
10
2026-07-17 • via Nuitee
J
Jorge • couple • gt
10
2026-07-17 • via Nuitee
J
jie • couple • au
10
2026-07-16 • via Nuitee
M
Mamadou • solo_traveller • fr
10
2026-07-14 • via Nuitee
V
Vitaly • couple • hr
10
2026-07-09 • via Nuitee
C
Choon Teow • solo_traveller • au
10
Pros:

去那都很方便，房间很舒适床很好睡。

2026-07-09 • via Nuitee
C
Culture58275 • Family
10
A Sojourn at the Ritz-Carlton, Guangzhou
Pros:

There are hotels one merely tolerates, and hotels one is glad to have known; and I am pleased to report that three nights lodged with my family at the Ritz-Carlton of Guangzhou placed the establishment, without hesitation, among the latter. Taken all in all, the experience proved eminently satisfactory, and the value—that quiet arithmetic one performs at the final reckoning—outran our expectations in the most agreeable way.
We had engaged a river-view room looking out upon the Canton Tower, that slender and faintly theatrical spire the citizens so fondly call the “Little Waist.” At sixteen hundred yuan the night, the rate stood as a singularly competitive bargain among the sumptuous—and, it must be owned, occasionally over-proud—houses of Zhujiang New Town.
The hotel has kept its doors open for upwards of a decade, and wears the passage of years with a certain dignity. Its manner is not that of the newest fashion, forever straining to dazzle; rather it breathes the settled, monied respectability of the old American East Coast—polished, formal, a touch patrician, and pleasantly nostalgic. If the fittings are no longer of the very latest cut, the pricing has the refreshing honesty to confess as much; and when all is weighed together, the value is strong indeed.
The true glory of the house, however, is its service, wherein the venerable Ritz-Carlton standard is very much alive and in full command. The staff are schooled to a pitch of near-perfection—composed, attentive, professionally alert. Every soul in their employ, on catching a guest’s eye, offers a ready smile and a courteous inclination of the head; and assistance has a way of appearing before inconvenience has found time to introduce itself. This spirit—warm, disciplined, quietly efficient—was, beyond all cavil, the finest part of our stay.
In the matter of victuals and chambers the house is no less dependable. Breakfast is a veritable cornucopia, a most diplomatic alliance of delicate Cantonese dim sum and the hearty staples of the Western table, appeasing the divergent palates of an entire household with admirable ease. The room itself was of generous proportion, furnished with every practical comfort, and wanting in nothing—orderly, convenient, and altogether restful.
Its situation, too, is of prime advantage. The hotel stands in the very thumping heart of Zhujiang New Town, sharing a neighbourhood with the Guangdong Museum and the Guangzhou Library, each a bare five minutes’ walk away—a boon alike to daily excursion and to cultural edification. The surrounding table is equally generous: directly across the thoroughfare rises the Linjiang Avenue branch of the celebrated Guangzhou Restaurant; a short amble reveals sundry outlets of Honeymoon Dessert; and toward Liede Village lie morning teahouses and local eating-houses past all numbering. One need not wander far to taste the true savour of the city.
In sum, though the décor may whisper faintly of a decade passed, the peerless service, the capital location, and a tariff most advantageous combine in splendid harmony, and more than atone for those gentle signs of age. For a family calling upon Guangzhou—children in tow—I should pronounce it a steadfast and comfortable luxury choice: one that offers dignity without fuss, convenience without commotion, and a hospitality that still remembers the old art of making a guest feel properly cared for.

2026-07-07 • via Tripadvisor
Y
Yehuda • couple • il
10
מעולה מאוד ממליץ
Pros:

אירוח מעולה שרות
מעולה ממליץ
מאוד

2026-07-07 • via Nuitee
N
Naif • couple • sa
10
2026-07-06 • via Nuitee
M
Metin • extended_group • tr
10
2026-07-06 • via Nuitee
Y
Youssef • couple • ma
8
2026-07-05 • via Nuitee
B
B2991JFleof • Couples • Bangkok
6
Nice hotel with some negatives, better options elsewhere
Pros:

Marriott Bonvoy memebers please read. Beautiful interiors and views but with issues that drag the experience down. Check in was ok, although a Platinum member, no lounge access ( they have a lounge) and no breakfast amenity only points on check in. This already was a downer and negative for selecting this hotel. The week before we had stayed at the Sheraton Guangzhou, which I would rate much highly in terms of overall experience. We tried to go to the pool and they would only allow you into the pool if you had or purchased a swimming hat, which is annoying to wear for some people or a scam to make you purchase a product you probably won’t use back home. The hotel interiors are nice but having stayed previously at the Sheraton Guangzhou Tianhe and the Marriot Tianhe, I would definitely choose them over the Ritz Carlton.

2026-07-04 • via Tripadvisor
J
jason • solo_traveller • au
6
overpriced and old
Cons:

smoking lounge

2026-06-30 • via Nuitee
X
Xiaofang • family_with_children • us
9
2026-06-30 • via Nuitee