Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Fantastic amenities
Exceptional service
Cons:
Limited English-speaking staff
Room service issues noted

Categories

Cleanliness
9.31
Rooms were noted as very clean and comfortable.
Service
9.78
Staff were very helpful and provided exceptional service.
Location
9.32
The hotel's location is prime and highly regarded.
Room Quality
9.27
Rooms were well-rated for comfort and cleanliness.
Amenities
9.3
Hotel offers great amenities including a gym and pool.
Value for Money
9.26
Overall great value considering the amenities and service.
Food and Beverage
9.31
Breakfast was highly praised for variety and quality.
Overall Experience
9.68
Guests expressed high satisfaction with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:31

Property Description

Luxurious Accommodation and Dining
Shangri-La Hotel Xi'an boasts 4 trendy designer restaurants and stylish rooms with free Wi-Fi. The atrium-style Lobby Lounge offers stunning garden views, perfect for a relaxing evening with live entertainment.

Wellness and Leisure Facilities
Guests can enjoy the indoor pool, 24-hour gym, and spa services for ultimate relaxation. The fully equipped health club with a heated pool is ideal for unwinding after a long day of sightseeing.

Convenient Location and Services
Located near shopping streets and major attractions, the hotel offers easy access to Metro line 3. With a tour desk for travel assistance and top-notch meeting facilities, it caters to the needs of both business and leisure travelers.

Book your stay at Shangri-La Hotel Xi'an for a perfect blend of luxury and convenience.

Important information:

Breakfast-inclusive rates comprise breakfast for adults and up to 2 children aged 0-5 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XIY

Location

Guest Reviews

9.4
Based on 178 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.32
Room Quality: 9.27
Amenities: 9.3
Value for Money: 9.26
Food and Beverage: 9.31
Overall Experience: 9.68
N
Naraa • solo_traveller • mn
9
Pros:

The service was very good. Thank you very much Angie.

2026-08-26 • via Nuitee
M
Muzaffari • family_with_children • tj
10
2026-08-19 • via Nuitee
T
Toshihiro • couple • jp
3
2度と泊まらない
Pros:

駅からの距離が許容範囲

Cons:

防音とあったが隣りの声が聞こえて煩かった　朝食の種類は多いが、美味しく無かった

2026-08-15 • via Nuitee
I
Ingrid • couple • gb
9
Fit for royalty - very comfortable beds
Pros:

The breakfast was incredible - so many options, so much fresh produce and would fill you for the day! The beds were very very comfortable after a long day of sightseeing

Cons:

No bookmarks on the pillow, a pity

2026-08-03 • via Nuitee
B
boscoc519 • Business
10
Excellent stat
Pros:

I had a wonderful stay at Shangri-La Xi’an.

The room was comfortable, clean, and well maintained. The staff were warm, professional, and always willing to help, making me feel very welcome throughout my stay.

The breakfast was excellent, with a great selection of both Chinese and Western dishes, and everything was fresh and delicious.

Overall, it was a very enjoyable experience, and I look forward to staying at Shangri-La Xi’an again on my next visit. Thank you to the entire team for your wonderful hospitality.

2026-07-25 • via Tripadvisor
E
Edward • family_with_children • gb
7
2026-07-16 • via Nuitee
M
Milan • solo_traveller • it
10
10/10 Hotel
Pros:

Breakfast, Gym,Pool, Staff,

2026-07-14 • via Nuitee
M
Morten • solo_traveller • dk
10
Pros:

Breakfast, pool and gym.

Cons:

It is a bit far from the big tourist sites.

2026-07-01 • via Nuitee
C
Ching • couple • hk
9
2026-07-01 • via Nuitee
N
Naresh • couple • au
10
Very nice hotel with very friendly staff
Pros:

Very nice hotel with a very good breakfast. They also did not forget our anniversary and they gave us a gift when cehcking-out

Cons:

The swimming pool

2026-06-25 • via Nuitee
珊珊 • family_with_children • us
10
2026-06-23 • via Nuitee
E
Escape58952177296 • Friends getaway • Aachen, North Rhine-Westphalia
10
Angel to the rescue :o
Pros:

Angel Li, the ever-attentive Front Office Manager, went above and beyond—calmly guiding me through topping up my WeChat wallet and patiently walking me through the DiDi app.

2026-06-22 • via Tripadvisor
4
432liewm • Couples • Kuala Lumpur, Wilayah Persekutuan
2
Unexpected Poor Service From A Front Office Manager
Pros:

My recent visit to Shangri-La Xian was my worst experience among the Shangri-La hotel chain. Coordination between the Front Office and Housekeeping was poorly managed. Although I informed the Front Office Manager, Ms. Angel, about my repeated requests for turn-down service and extra soft pillows during my stay, she made no serious effort to ensure these requests were fulfilled.

She frequently apologized and gave excuses, saying the hotel was busy and would attend to it as soon as possible. However, when I checked further, the occupancy rate was only moderate. As a department head, her leadership and coordination skills were far below what I expected from a 5-star hotel.

2026-06-09 • via Tripadvisor
輔導長 • solo_traveller • tw
10
2026-05-31 • via Nuitee
E
Evgenia • family_with_children • ae
10
2026-05-22 • via Nuitee
T
thien quyen • extended_group • ch
10
2026-05-13 • via Nuitee
J
Jay • solo_traveller • gb
8
Beautiful hotel in the city centre.
Pros:

Beautiful hotel and the room had plenty amenities perfect for anyone who may have forgotten.

Cons:

Very strong smoke smell throughout the floor I stayed on despite a sign saying it was no smoking floor.

2026-05-10 • via Nuitee
E
Erin • extended_group • gb
7
Had a good time, but was too hot at night.
Pros:

Very luxurious for a reasonable price.

Cons:

Serious Air Conditioning problems. If you need a cooler room to sleep at night the central AC is not up to it.

2026-05-07 • via Nuitee
T
tibor • family_with_children • au
8
2026-05-06 • via Nuitee
J
Jessica • couple • ch
8
Agréable
Pros:

La propreté de la chambre, son isolation phonique et sa grandeur
Le buffet petit déjeuner varié

Cons:

L’emplacement, un peu loin du centre, obligés de prendre un didi pour aller au quartier musulman ou dans un centre commercial.
Un léger manque d’efficacité des employés : le transfert depuis la gare jusqu’à l’hôtel a été très compliqué à mettre en place (heureusement que quelqu’un à la gare a pu nous aider et a pris contact avec l’hôtel).
Également, nous avions demandé un transport pour les guerriers de terre cuite, le prix était exorbitant par rapport à un Didi.
Nous avons demandé si on pouvait nous prêter un parapluie, on nous a dit qu’ils n’en n’avaient pas. C’est un hôtel cinq étoiles, plutôt étonnant comme réponse

2026-05-03 • via Nuitee