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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Concierge service
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Kid-friendly buffet
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Kids' club
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Fence around pool
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Steam room
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Fitness/spa locker rooms
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Dining
Shangri-La Hotel Xi'an boasts 4 trendy designer restaurants and stylish rooms with free Wi-Fi. The atrium-style Lobby Lounge offers stunning garden views, perfect for a relaxing evening with live entertainment.
Wellness and Leisure Facilities
Guests can enjoy the indoor pool, 24-hour gym, and spa services for ultimate relaxation. The fully equipped health club with a heated pool is ideal for unwinding after a long day of sightseeing.
Convenient Location and Services
Located near shopping streets and major attractions, the hotel offers easy access to Metro line 3. With a tour desk for travel assistance and top-notch meeting facilities, it caters to the needs of both business and leisure travelers.
Book your stay at Shangri-La Hotel Xi'an for a perfect blend of luxury and convenience.
Breakfast-inclusive rates comprise breakfast for adults and up to 2 children aged 0-5 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Location
Guest Reviews
All staff were very friendly and professional. All requests were answered and actioned quickly
There were no power outlets in the bathroom which was quite inconvenient.
Excellent location, interior and service.
Nothing.
Good value, very upscale, good food
No bidet toilets
Main restaurant not open for dinner Sunday to Wednesday
A bit far from the historical center
From the second I arrived at the airport, the hotel chauffeur greeted me and lead me to the limousine. Upon arriving, the hotel Manager, Angeli was so graceful & welcomed me so warmly. I felt the connection with her immediately.
Devin registered me to an amazing room, I couldn't fault it. Big toom, bath tub & shower, bath robes, big bed, cosy, warm & very clean.
All the staff were very attentive and efficient with warm smiles & great services. Angeli then extended her genuine offer to me at the member's lounge for dinner. The whole attention to details on customer service were outstanding.
The gym, saunas, jacuzzi, breakfast buffet, drivers are on points. I truly enjoyed my entire stay in Xian Shangri-la. Highly recommended. I will definitely return to stay there.
Angeli even offered me that she will.pack take way breakfast for my train ride to Beijing. I love your kindness & professionalism, Angeli. You are the BEST!
I love everything and more.
Angel from the front desk was amazing. She genuinely cares about the guests and goes above and beyond to help. This is not just service for the sake of doing her job — she truly takes ownership and does everything she can to make the guests feel welcome and well taken care of. She is a real asset to the hotel.
The service was very good. Thank you very much Angie.
駅からの距離が許容範囲
防音とあったが隣りの声が聞こえて煩かった 朝食の種類は多いが、美味しく無かった
The breakfast was incredible - so many options, so much fresh produce and would fill you for the day! The beds were very very comfortable after a long day of sightseeing
No bookmarks on the pillow, a pity
I had a wonderful stay at Shangri-La Xi’an.
The room was comfortable, clean, and well maintained. The staff were warm, professional, and always willing to help, making me feel very welcome throughout my stay.
The breakfast was excellent, with a great selection of both Chinese and Western dishes, and everything was fresh and delicious.
Overall, it was a very enjoyable experience, and I look forward to staying at Shangri-La Xi’an again on my next visit. Thank you to the entire team for your wonderful hospitality.
Breakfast, Gym,Pool, Staff,
Breakfast, pool and gym.
It is a bit far from the big tourist sites.
Very nice hotel with a very good breakfast. They also did not forget our anniversary and they gave us a gift when cehcking-out
The swimming pool
Angel Li, the ever-attentive Front Office Manager, went above and beyond—calmly guiding me through topping up my WeChat wallet and patiently walking me through the DiDi app.
My recent visit to Shangri-La Xian was my worst experience among the Shangri-La hotel chain. Coordination between the Front Office and Housekeeping was poorly managed. Although I informed the Front Office Manager, Ms. Angel, about my repeated requests for turn-down service and extra soft pillows during my stay, she made no serious effort to ensure these requests were fulfilled.
She frequently apologized and gave excuses, saying the hotel was busy and would attend to it as soon as possible. However, when I checked further, the occupancy rate was only moderate. As a department head, her leadership and coordination skills were far below what I expected from a 5-star hotel.
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