La Concha Resort, Puerto Rico, Autograph Collection

Hotels
Autograph Collection
8.8 (996 reviews)
1077 Ashford Avenue , San Juan , pr

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Cleaning issues
Inattentive service

Categories

Cleanliness
8.13
Several mentions of cleanliness issues, including unclean bathrooms and superficial cleaning.
Service
8.6
Mixed reviews; some positive feedback but significant issues with front desk service and handling of complaints.
Location
9.64
Numerous positive remarks about the prime location near dining and attractions.
Room Quality
8.59
Generally positive comments about room comfort, but noted complaints about bed size and cleanliness.
Amenities
8.62
Good amenities mentioned, but some issues with pool and beach upkeep.
Value for Money
9.08
Mixed feelings; somewhat pricey but good overall experience.
Food and Beverage
8.63
Breakfast included, but some reviews suggest improvements are needed in this area.
Overall Experience
9.1
Overall a pleasant stay, but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:12

Property Description

Luxurious Beachfront Experience

Infinity Pool and Casino: Enjoy stunning views from the outdoor infinity pool and try your luck at the 24-hour casino.

Fine Dining and Balcony Views: Indulge in exquisite cuisine at the resort's fine dining restaurants and unwind on your private sea view balcony.

Relaxation and Fitness: Lounge by the pool, sip cocktails at the poolside bar, and rejuvenate at the fitness centre with free weights and cardio equipment.

Ready to experience the ultimate beachfront getaway? Book your stay at La Concha Resort now!

Important information:

Resort fee includes:

• Bottled Water in room served daily
• Long Distance Calls 1-800
• Local Calls
• Beach & Umbrellas Service
• Fitness Center Amenities
• Enhanced High Speed Internet Access and Wi-Fi
• Complimentary Faxes
• Photocopies – up to 50 pages
• Business Center Comp Access
• Casino Match Bet Coupon $25 Value
• 2 Daily Hours of Bicycle Use

Resort fee inclusions exclusive for hotel guests to enjoy during your stay :
• One (1) Casino match bet coupon of $10.00 daily to redeem at our Casino del Mar. One (1) per room.*
• Two (2) hours of complimentary Bicycle Rental daily.**
• Complimentary one (1) hour use of private meeting room daily at the Business Center.***
• 9:00am – 9:30am - Daily Aqua Aerobics at the Upper Deck pool, hosted by our Hotel Wellness Instructor. ****
• 9:00am -4:00pm – Fitness Evaluation by our Hotel Wellness Instructor, one time per stay, per room, for two (2) guests. ****
• 5:00pm - 5:30pm - Meditation or Yoga class daily at beach. Meeting point at Fitness Center. ****
• Game on! Daily use of Beach Tennis Court and rackets for one (1) hour, from 10:00am to 5:00pm.
• Beach time! Use of beach paddle ball equipment for one (1) hour daily, from 10:00am to 5:00pm.
• 3:30pm - 4:00pm- Daily. Cocktail preparation class led by our on-site mixologist, Monday to Thursday at Marena Bar, and Friday to Sunday at our Lobby bar.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 996 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 9.08
Food and Beverage: 8.63
Overall Experience: 9.1
T
Truong couple us
10
Absolute kudos to staff for fabulous service, wonderful location, so convenient.
Pros:

Excellent customer service, great location

2026-06-20 via Nuitee
D
Deborah couple us
10
I would highly recommend this resort. Quite peaceful and financially appreciated
Pros:

The Staff was exceptional. The location was Amazing. I will be returning. The restaurants was tasty clean and accommodating. Loved the Casino. Everything was so eye appealing. Thanks for the complimentary drinks by the pool.

Cons:

Housekeeping forgot to vacuum the floor.

2026-06-20 via Nuitee
M
Myers couple us
8
2026-06-19 via Nuitee
D
Divine Foji solo_traveller us
10
2026-06-16 via Nuitee
A
Alfredo couple us
10
Best hotel in San Juan
Pros:

Everything

Cons:

Nothing

2026-06-16 via Nuitee
G
Gina couple us
10
2026-06-14 via Nuitee
A
Ariana couple us
10
10/10 experience. We WILL be back.
Pros:

La Concha exceeded our expectations in every way. No complaints.

Cons:

Loved everything.

2026-06-14 via Nuitee
B
Bryan Sharan solo_traveller au
9
Pros:

Staff and room was great

Cons:

Pricey in restaurant

2026-06-12 via Nuitee
G
Gustavo Adolfo solo_traveller ar
8
2026-06-11 via Nuitee
O
Orta couple us
10
2026-06-09 via Nuitee
D
Dawn solo_traveller us
7
Get a microwave please in the rooms
Pros:

I loved everything with this hotel but one thing really got me..

Cons:

I have traveled to alot of hotels in never been to one that had to pay for heating up ur food for 32 dollars...did not come with a microwave n it was 5 of us..

2026-06-08 via Nuitee
R
Rashad couple us
4
Way to over priced
Pros:

Nice overall

Cons:

Just way to expensive, what I paid for on my wife’s bday was free when I went to other countries like DR and MEXICO

2026-06-04 via Nuitee
M
Michele solo_traveller us
10
Wonderful Stay with Amazing Staff!
Pros:

Great check in with Nelson and Rafael! Lobby bar was very good - bartenders able to tend to everyone and be very efficient and courteous. Definitely upgrade to a room with plunge pool - totally worth it. Suites with city views not that great.

2026-05-29 via Nuitee
S
Stephanie extended_group us
8
Overrall the hotel is beautiful, security was aggregating as evrr
Pros:

City view is very noisy due to the cars passing by with loud music and the street peddlers playing loud music with their speakers all day and night

Cons:

Security kept stopping people of color if they were staying at the hotel. The wrist bands are to small and tight to constantly wear

2026-05-26 via Nuitee
T
Taylor couple us
10
Pros:

Beach was gorgeous

Cons:

Streets in area a bit sketchy

2026-05-24 via Nuitee
N
Nicolas couple co
8
Pros:

Hotel muy bonito con todas comodidades, cerca a todo.

Cons:

El personal se demora bastante atendiendo solicitudes.

2026-05-21 via Nuitee
N
nadia couple us
9
2026-05-19 via Nuitee
C
Christina couple us
7
2026-05-19 via Nuitee
J
Jaime couple pe
10
2026-05-19 via Nuitee
V
valenzuela couple us
10
Great place
Pros:

Great place

Cons:

Loved it

2026-05-18 via Nuitee