Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Very central / excellent location
Helpful and friendly reception staff (specific praise for Ivan)
Clean, modern rooms and comfortable beds reported by many
Good, varied breakfast (when operationally well managed)
Cons:
Inconsistent housekeeping (not refilling supplies, stained carpet)
Small/tight family rooms and some uncomfortable bathroom layouts
Operational issues: broken lift, distant/expensive parking, no in-room phone
Breakfast service/buffet can be chaotic with insufficient plates/cutlery
Noise from nearby bar / insufficient soundproofing in some rooms

Categories

Cleanliness
7.5
Mixed: several guests praise cleanliness and daily linen/towel changes, but there are repeated housekeeping issues (unclean rooms, not refilled toilet tissue, stained carpet, occasional blocked sinks).
Service
8.9
Generally positive: reception staff called out by name as very helpful and overall staff described as friendly; some operational drawbacks (no in-room phone, understaffed breakfast) but service interactions were often praised.
Location
8.9
Consistently strong: multiple reviews highlight a very central, convenient location within walking distance of the centre.
Room Quality
7.6
Mixed: comfortable beds and modern rooms noted, but several complaints about very small family rooms, cramped layouts, bathroom privacy issues and occasional maintenance problems (e.g., blocked taps).
Amenities
7.4
Some negatives: broken elevator during stay, distant/expensive parking, air-conditioning not available in shoulder seasons, no in-room phone reported; slippers/towel service generally OK in some reports.
Value for Money
7.6
Moderate: many guests found the hotel a good base given location and comfort, but some felt rooms were small and the hotel not cheap for the city; parking cost cited as an extra negative.
Food and Beverage
8.9
Generally positive breakfasts (described as rich and tasty) but operational issues noted: buffet layout confusing, insufficient plates/cutlery and crowded/understaffed breakfast room at peak times.
Overall Experience
8.8
Overall a positive stay driven by location, friendly staff and decent breakfasts, tempered by housekeeping, room-size and amenity/operational shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Modern 4-Star Hotel in Vienna

Luxurious Rooms with Stunning Views
The Novotel Wien City offers spacious, air-conditioned rooms with modern amenities such as flat-screen TVs, minibars, and tea/coffee facilities. Enjoy breathtaking views of the Ringstraße Boulevard from the comfort of your room.

Culinary Delights and Convenience
Indulge in Austrian and international cuisine at the hotel's modern restaurant, and start your day with a rich breakfast buffet served until late. Benefit from a 24-hour front desk and the convenience of private parking. Plus, enjoy the flexibility of a late Sunday check-out.

Prime Location with Easy Access
Located in the heart of Vienna, just 500 meters from St. Stephen’s Cathedral, the hotel is near Nestroyplatz and Schwedenplatz Underground Stations for quick access to major attractions. Explore the city with ease and visit the Prater amusement park nearby.

Book now to experience luxury and convenience at Novotel Wien City.

Important information:

The parking garage is in the immediate vicinity of the hotel. Please drive to the hotel first and pick up the ticket for the garage and the directions at the reception.

Guests who booked the room with the breakfast option can bring up to 2 children (15 or younger) to the breakfast buffet free of charge. In addition, 2 children aged 15 or under can stay in existing beds of the room with the parents or grandparents free of charge.

We accept up to 7 rooms as individual reservations, and for 8 or more rooms, we require a group contract.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8.2
Based on 7081 reviews
Cleanliness: 7.5
Service: 8.9
Location: 8.9
Room Quality: 7.6
Amenities: 7.4
Value for Money: 7.6
Food and Beverage: 8.9
Overall Experience: 8.8
C
Carlos Alberto • family_with_children • nl
10
2026-11-07 • via Nuitee
M
Moshe Meir • solo_traveller • il
10
נהננו מאוד הכל הייה קרוב ונגיש הצוות היו למופט
Pros:

אהבנו הכל מכל המיקום הצוות החדר והיחס הייה למופת

Cons:

אם יש משהו שהייתי חושב אם לחזור לשם זה המחיר גבוהה מאוד חניה 30 אירו ליום המלון גם הוא מאוד יקר לדעתי בשביל מי שבא לטייל ולא לנופש אפשר לבחור משהו אחר אבל שוב אין לי טענות הכל הייה מושלם

2026-11-07 • via Nuitee
P
Paola • family_with_children • ch
9
Struttura comoda a due passi dal centro. Ottima colazione super variata consiglio vivamente
Pros:

Ottima posizione e ottima struttura

Cons:

Nulla

2026-11-06 • via Nuitee
S
Sarah • family_with_children • it
8
2026-11-06 • via Nuitee
L
Liliya Petrova • family_with_children • bg
10
2026-11-05 • via Nuitee
S
Soren • solo_traveller • se
6
2026-11-02 • via Nuitee
N
Nelina • family_with_children • bg
10
2026-11-02 • via Nuitee
H
Haldun • family_with_children • tr
5
Vasat kahvaltı , iç avluya bakan manzarasız oda.
Cons:

1 ay önce rezervasyon yapmama rağmen ,penceresi bina iç ara duvarına bakan odayı vermeleri hiç hoşuma gitmedi.
Kahvaltı da yazdığı gibi mükemmel kahvaltı değildi. Vasat kahvaltı.

2026-11-02 • via Nuitee
L
Lukas • family_with_children • cz
8
Cons:

Sortiment na snídani je ok, personál se velmi snažil. Čekání na místo v peak times není problém, dobře organizováno. Problém byla čistota na snídaních. Křesla, židle, byla opravdu hodně špinavá. Až tak špinavá, že jsme si na ně nemohli sednout a čekali jsme na jiná místa. Kávovar ve středu restaurace WMF je opravdu hodně znečištěn. Stoly nejsou řádně otřeny. Je to škoda, jelikož jinak byl restaurační personál velmi milý a snažili se.

2026-11-02 • via Nuitee
I
Ioanna • family_with_children • gr
9
2026-11-01 • via Nuitee
L
Lenka • family_with_children • cz
9
2026-11-01 • via Nuitee
D
Dana • family_with_children • kz
5
Надо часто мыть ковролин, номера надо разделить на проживание с животными и без. Так как в нашем номере сильный запах бы
Pros:

Завтрак был разнообразный, вкусный и сбалансированный. Расположение не плохое, постель хорошая. На ресепшене менеджер Иван понравился, очень ответственный и вежливый парень.

Cons:

Было в номере холодно, ковролин грязный в пятнах и в номере был неприятный запах животных. Еще на ресепшене девушка Селена безответственная и высокомерная, все просьбы игнорировала. По 3-4 раза надо было просить одно и то же и в итоге все равно не делала. Не серьезно относится к своей работе.

2026-11-01 • via Nuitee
B
Berhan • family_with_children • tr
9
Pros:

konforluydu Metro istasyonu önünde olması ve bulunduğu civarın çok temiz bir bölge olması aynı zamanda merkeze yürüyerek 15 20 dakikada ulaşabiliyorsunuz
Bir daha viyana’ya gelsem burada kalırım ve tavsiye ederim

2026-11-01 • via Nuitee
M
Martin • family_with_children • sk
6
2026-11-01 • via Nuitee
H
Hayat • couple • sa
8
Pros:

The receptionist Ivan was so helpful made our stay much better,

Cons:

The housekeeper didn’t clean properly & didn’t refill the toilet tissues although one left 1st day the 2nd day were non , annoyed us had to went to down and it up , there’s no telephone to communicate with receptionist. Didn’t like that at all .

2026-10-31 • via Nuitee
E
Erdogan • family_with_children • de
9
2026-10-31 • via Nuitee
S
Senta • family_with_children • at
9
2026-10-30 • via Nuitee
M
Montagna • family_with_children • it
7
Pros:

La posizione comoda al centro dieci quindici minuti a piedi

2026-10-30 • via Nuitee
N
Nicolaie • family_with_children • gb
1
2026-10-30 • via Nuitee
K
Khalid • family_with_children • ae
8
2026-10-28 • via Nuitee