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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Currency exchange
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Non-smoking throughout
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Accessible parking
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Heated pool
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Salt-water pool
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Water slide
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Outdoor furniture
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Indulge in Luxury Amenities
Experience the perfect blend of comfort and convenience at our Fairfield Inn & Suites. Unwind in our indoor heated pool with a thrilling waterslide, stay connected with free WiFi, and start your day right with a deluxe breakfast buffet.
Modern Rooms with Tech Savvy Features
Relax in our spacious rooms equipped with a 43-inch LED TV, multimedia phone, and convenient amenities like a coffee maker, microwave, and refrigerator. Charge your devices and enjoy your favorite music with the Bluetooth speaker feature.
Fitness and Relaxation Options
Maintain your fitness routine at our state-of-the-art fitness centre, then soothe your muscles in the hot tub. Explore our outdoor patio or utilize our meeting spaces for any event needs.
Book now to elevate your stay at Fairfield Inn & Suites Guelph!
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please note, debit cards are not an accepted form of payment.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
Wired internet is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 12 years old to 17 years old stay for CAD 10 per person per night when using an existing bed.
People no matter the age stay for CAD 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Everything was nice
That we had to leave
J’avais réservé cet hôtel spécialement pour sa piscine, malheureusement en réparation. Le prix restant le même, soit assez élevé, c’est tout de même décevant
Hotel was nice abd comfortable, staff was nice and breakfast was really good.
Only problem was pool not being in service. We stayed specifically for that. So hopefully it is up and running soon as we are back in July.
Comfy beds and pillows. Quiet room. Great parking. Coffee and water available 24/7
Shower wasn’t great, not much power. Breakfast satisfactory but perhaps some more fruit could be available.
The breakfast was good with a wide selection of self-serve hot and cold items. There were three different types of eggs and two accompanying breakfast meats.
There was nothing that I would comment on negatively. Everything in my room and the facilities were more that satisfactory.
The breakfast was good, lots of parking
Each night we noticed the water heaters were turned off hence room could only ring out cold water which was uncomfortable to bath. I complained my second night and was told the heater will work in the morning which it did. But the day i was checking out I had an early morning flight from Pearson international and around 430am I just couldn’t shower cos the water was dead cold. Why would a Marriott be turning off water heaters. I just had to wear my clothes all dirty and just left. I won’t book this hotel anymore and it has left a sore taste in my experiences in booking luxury hotels.
STAY SOMEWHERE WHERE ELSE IF YOU EXPECT TO BE RESPECTED
If I could give "Debbie" a zero or even a negative rating I would. I had a medical emergency at the 48 hour cancellation window and was in the ED (with my hospital band still and records in hand so I could offer proof). I let her know I am in town to convene sport because the regular Guelph local convenor is out of province to get to his ailing brother. My doctors wanted me close to home and were assessing if heading out of town was ok. In the meantime I tried to call to speak to someone last night (April 9th) three times with no success. It just kept ringing and ringing. I called first thing this morning and spoke to "Debbie" who is the "General Manager" (I know because I tried to escalate at property). I explained my situation and given my status - I tend to try to stay at Marriott properties and she insisted on not allowing me to cancel, a voucher for another stay (I am not in Guelph often so explained I was covering for another convenor only). When I asked for a manager and learned (in the rudest way possible) she was I told her that I would take care of it "another way". I called over to Marriott who, given my years of stays and status was happy to do so. In the meantime, while we were chatting Debbie - and I have read the past reviews and the glowing service reports so they have clearly not had the full management experience - put the charge through on my AMEX. I called back - and asked "Debbie did you put a charge through on my card"? To which she replied - yes we put through all "no shows". I then asked how am I a "no show"? to which she said "you told me you weren't coming you weren't coming". I never said that I wasn't coming - I said I was told not to come and was hoping to cancel. I then explained that as a courtesy due to my loyalty the reservation was cancelled and she SCREAMED "I don't care - I will just put it back on" and then HUNG UP ON ME! I have since called both my credit card company as it was illegal for her to put the charge through as a "no show" as I have until midnight to "show up"! - so not cool. I called Marriott customer service back and by the grace of god got the same customer service rep Mary back. She was as shocked as I was as to their property's "General Manager". We both agreed she has no business being in customer service and perhaps this is a franchise in which case - she has no business being an owner. While the other staff may be lovely - Debbie - you are a horrible GM and you need to get retrained (which honestly I am unsure that attitude can changed as its likely baked in) or let go.....Good luck to this location with that at the helm
Stayed here my first night in Guelph. Room was great and I enjoyed the gym in the morning.
I booked this property for the pool. No where on the website did it say the pool was not in service. When I arrived I was told this. I stated the pool is the reason I booked. The staff told me it’s on the website I replied that it is not he again said yes it is. I have checked the. Website again and no where does it say the pool is not in service. Very disappointing. The staff did transfer us to another hotel with a pool. That was greatly appreciated.
Location. Cleanliness.
The hours for breakfast were too short. Should extend till 10 am.
Pool and hot tub
Quality at the right price.
None
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