Hotel Art Resort Galleria Umberto

Hotels
8.4 (1382 reviews)
Galleria Umberto I, 83 , Naples , it

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Issues with cleanliness
Inconvenient service at times

Categories

Cleanliness
7.61
Some reviews mentioned issues such as an old room appearance and plumbing problems.
Service
9.08
Many guests praised the friendly and accommodating staff.
Location
9.12
The location received high praise across multiple reviews for being perfect and safe.
Room Quality
8.07
Mixed sentiments regarding room quality, with some concerns about outdated decor.
Amenities
8.1
General satisfaction with amenities, although some minor improvements needed.
Value for Money
8.56
General value perception aligns with the overall positive sentiment.
Food and Beverage
8.11
Breakfast received mixed feedback; some enjoyed it while others found it lacking.
Overall Experience
8.58
Overall satisfaction with the experience was mostly positive, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:38

Property Description

Luxurious Accommodations
Experience elegance and spaciousness at Art Resort, nestled in the historic Galleria Umberto. Enjoy free Wi-Fi, a minibar, and an LCD TV in each room, along with a marble bathroom and air conditioning for your comfort.

Prime Location
Conveniently located just a 5-minute walk from the port and Beverello Harbour, Art Resort offers easy access to boat trips to Ischia, Capri, and nearby islands. Situated opposite Teatro San Carlo and the Royal Palace of Naples, immerse yourself in the city's rich culture.

Delightful Dining and Services
Indulge in a buffet breakfast in the panoramic dining room, featuring traditional Neapolitan pastries and fresh fruit. With a 24-hour reception, receive top-notch service from our staff who can provide restaurant recommendations and tourist information. Book your stay now at Art Resort for a memorable Naples experience.

Important information:

Please note that Art Resort is accessible by a elevator, which is activated by a 10-cent coin, provided by the hotel. The coin dispenser is available Monday to Friday during office hours.

Please note that upon check-in, a credit card will be required, even if your reservation has already been paid in full. This procedure is necessary for any extra charges or deposits.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1382 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
T
Tony couple us
10
Great Hotel & Staff
Pros:

Excellent hotel in a great location. Everything was clean, the staff was fantastic, and the breakfast was outstanding. A special thanks to Caterina in the breakfast room for her exceptional service, warm smile, and genuine friendliness. She made a great stay even better.

Cons:

We loved everything about it.

2026-07-04 via Nuitee
C
Camille extended_group fr
7
Pros:

L’hôtel est situé en plein centre, le personnel est sympathique, la chambre était spacieuse et il y avait du choix pour le petit déjeuner

Cons:

L’hôtel est mal insonorisé c’est très bruyant, la chambre sentait l’humidité, il y avait d’ailleurs des traces de moisissures au-dessus de la baignoire. Le parking à proximité (celui du château) est très cher 35€ pour une nuit !

2026-07-03 via Nuitee
D
Damir couple ba
9
2026-07-01 via Nuitee
M
Manvee family_with_children nl
8
Convenient stay with a great location
Pros:

The property is centrally located, making it convenient to explore the area. The rooms are comfortable and well-maintained. Breakfast offers a good variety of options, providing a satisfying start to the day.

Cons:

The rooms facing the mall are not completely soundproof, so some noise may be heard from outside.

2026-06-30 via Nuitee
M
Malcolm Hamish couple gb
10
A wonderful location
Pros:

Wonderful location within the beautiful Galleria Umberto I, we thoroughly enjoyed our stay and although this is not a modern hotel it was comfortable with wonderful staff, an excellent breakfast and it was a very pleasuable stay.

2026-06-30 via Nuitee
P
patricia extended_group fr
9
Très agréable
Pros:

Son emplacement, et un grand merci au personnel du petit déjeuner au top

Cons:

Rien

2026-06-29 via Nuitee
M
Marina extended_group ch
10
TOP!
Pros:

Wir waren mit unserem Aufenthalt rundum sehr zufrieden. Das Hotel war sehr sauber und das gesamte Personal ausgesprochen freundlich und hilfsbereit. Besonders geschätzt haben wir, dass wir schon vor der offiziellen Check-in-Zeit unser Zimmer beziehen durften. Das Frühstück war abwechslungsreich, frisch und sehr lecker. Wir würden dieses Hotel jederzeit wieder buchen und können es uneingeschränkt weiterempfehlen

Cons:

-

2026-06-29 via Nuitee
V
Vesa family_with_children ro
9
2026-06-29 via Nuitee
R
RAMBELLI RITA couple it
9
Pros:

La posizione è incredibile, nel cuore della città e rende la location veramente magica!! L'ascensore che funziona con 10 cent. all'inizio ci ha un pò preoccupato poi è diventato divertente!!! La colazione ottima!!

Cons:

Mi è piaciuto tutto, se posso dare un consiglio renderei più funzionali i bagni aggiungendo delle mensole.

2026-06-28 via Nuitee
M
martin Francisco couple ar
8
Muy bien ubicado, buena atención, recomendable
Pros:

El lugar es maravilloso. Ubicado dentro de la galería.

Cons:

Nos tocó una habitación en el piso inferior, que si bien la habitación era enorme y muy linda, teníamos que bajar por las escaleras con las valijas.

2026-06-28 via Nuitee
R
Roman couple at
10
Jederzeit wieder
Pros:

Die Lage ist perfekt! Hafen, Altstadt alles in optimaler Reichweite

2026-06-28 via Nuitee
S
Shiroma solo_traveller au
7
Really good location for shopping, and some great restaurants
Pros:

The location was superb for our wants! It was clean and the facilities were good. They served a really good breakfast.

Cons:

You have some steps to climb with suitcases from the taxi drop off area outside. The entrance is inside a gate and sometimes it was closed and we had to wait for someone to come out to go inside to access the elevator to the hotel.

2026-06-26 via Nuitee
C
Carmen couple uy
10
Es un precioso hotel
Pros:

Nos gustó la ubicación en el barrio español donde se vive el ambiente napolitano. Cerca del lungomare que ofrece vistas al Vesubio . En si el hotel está dentro de una bella galería modernista. Hicimos un walking tour y uno de los puntos de visita era esta galería.

Cons:

Nada

2026-06-25 via Nuitee
K
Karen Edwards solo_traveller gb
5
Pros:

Breakfast was buffet style with a nice choice. The Hotels location was excellent for my needs. The staff all seemed very pleasant and helpful.

Cons:

The room needed a good lick of paint, marks on the walls etc. The bathroom was missing a sink plug, big empty hole, needed a lot of work to get to a 4* standard, plus the water pressure in the shower was pretty useless.

2026-06-24 via Nuitee
C
CRISTINA extended_group ro
10
Minunat
Pros:

Locatie deosebita; personal foarte amabil, indeosebi Caterina

2026-06-24 via Nuitee
G
Gina solo_traveller ie
8
Family of 5
Pros:

Great hotel with fantastic staff and a beautiful breakfast

2026-06-22 via Nuitee
E
Elizabeth couple gb
10
2026-06-22 via Nuitee
F
Filippo extended_group it
8
2026-06-21 via Nuitee
A
Aline family_with_children fr
9
2026-06-21 via Nuitee
M
María Elena solo_traveller es
10
Pros:

Sin lugar a dudas, lo mejor de la estancia fue el trato recibido. La calidez de Caterina en el desayuno de cada mañana, la alegre sonrisa de Benedetta, y todo el personal al que tuve oportunidad de tratar me hicieron sentir en familia más que en un hotel. Mi agradecimiento a todos.
Por lo demás coincido con la mayoría de los usuarios en una opinión muy favorable en lo referente a instalaciones, limpieza, y al encanto particular de este hotel que, además, goza de una ubicación inmejorable.

2026-06-20 via Nuitee