Hotel Art Resort Galleria Umberto

Hotels
8.4 (1370 reviews)
Galleria Umberto I, 83 , Naples , it

Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Internet access
Housekeeping on request
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Issues with cleanliness
Inconvenient service at times

Categories

Cleanliness
7.61
Some reviews mentioned issues such as an old room appearance and plumbing problems.
Service
9.08
Many guests praised the friendly and accommodating staff.
Location
9.12
The location received high praise across multiple reviews for being perfect and safe.
Room Quality
8.07
Mixed sentiments regarding room quality, with some concerns about outdated decor.
Amenities
8.1
General satisfaction with amenities, although some minor improvements needed.
Value for Money
8.56
General value perception aligns with the overall positive sentiment.
Food and Beverage
8.11
Breakfast received mixed feedback; some enjoyed it while others found it lacking.
Overall Experience
8.58
Overall satisfaction with the experience was mostly positive, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:38

Property Description

Luxurious Accommodations
Experience elegance and spaciousness at Art Resort, nestled in the historic Galleria Umberto. Enjoy free Wi-Fi, a minibar, and an LCD TV in each room, along with a marble bathroom and air conditioning for your comfort.

Prime Location
Conveniently located just a 5-minute walk from the port and Beverello Harbour, Art Resort offers easy access to boat trips to Ischia, Capri, and nearby islands. Situated opposite Teatro San Carlo and the Royal Palace of Naples, immerse yourself in the city's rich culture.

Delightful Dining and Services
Indulge in a buffet breakfast in the panoramic dining room, featuring traditional Neapolitan pastries and fresh fruit. With a 24-hour reception, receive top-notch service from our staff who can provide restaurant recommendations and tourist information. Book your stay now at Art Resort for a memorable Naples experience.

Important information:

Please note that Art Resort is accessible by a elevator, which is activated by a 10-cent coin, provided by the hotel. The coin dispenser is available Monday to Friday during office hours.

Please note that upon check-in, a credit card will be required, even if your reservation has already been paid in full. This procedure is necessary for any extra charges or deposits.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1370 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
M
mg solo_traveller it
8
2026-06-05 via Nuitee
K
Karen couple de
10
Tolles Ambiente; Ali-Bus zum Flughafen gegenüber. Neapel ist leider nicht schön
Pros:

Da unser Flug nach Berlin früh morgens ging bekamen wir ein Doggybag. Sehr nett. Das Zimmer war großartig, Bad und Dusche alles nagelneu. Der Blick aus dem Fenster: direkt in die riesige Galleria Umberto II, Wie in Mailand, nur größer. Schon sehenswert.
Gegenüber am Porto fährt der Alibus ab. Zum Flughafen für 5 Euro. Taxi ist also nicht nötig; geht auch umgekehrt.
Toll war auch der Aufzug ;-)
Essen: Pizzalokal um die Ecke und eine Nudelbar am Platz. Großes Kino. Neben dem NH Hotel ist noch ein Italiener, der ganz wunderbar war.

Cons:

Wir wußen nichts vom praktischen Alibus, und hätten fast unseren Flug verpasst, weil die Taxen streikten. Der Concierge hatte zwar gesagt, dass wir uns keine Sorgen machen sollten, da der Streik nur an unserem Ankufttag sei; dem war aber nicht so.
So sind wir mind. 45 Minuten mit Koffern rumgeirrt, bis uns jemand vom Alibus am Porto erzählte. Stress!
Dickes minus für den Concierge!
Ach so: für Italienfans... Neapel ist unsere Meinung nach die häßlichste, schmutzigste und uninteressanteste Stadt von Italien. Dagegen ist sogar Palermo sauber und entzückend.

2026-06-02 via Nuitee
S
Sergio couple br
10
2026-06-02 via Nuitee
B
Brenda L Ward couple us
9
2026-05-31 via Nuitee
S
Susan couple us
8
Great location.
Pros:

Good breakfast. Ask for a cafe latte.

Cons:

Breakfast attendant was really strict. No taking food or coffee to your room.

2026-05-31 via Nuitee
J
Jesper couple se
10
2026-05-31 via Nuitee
C
Cattaneo couple it
8
2026-05-30 via Nuitee
L
Lasse solo_traveller fi
7
2026-05-29 via Nuitee
O
Olga solo_traveller pl
4
Booked 1 night hoping to sleep, but that was completely impossible.
Pros:

Location.

Cons:

Incredible noise at night. Also, not easy to find the entrance to the hotel in Galleria.

2026-05-29 via Nuitee
I
IJV couple at
8
Grandiose Lage, super tolles Frühstück mit wunderbarem Service und Blick!
Pros:

Der Frühstückraum ist unglaublich, da man in den Innenraum der Galleria Umberto blickt.
Die Frühstücksdame ist sehr herzlich und erfüllt jeden Wunsch. Großes Kompliment an - ich glaube Christina. Danke für die schöne Zeit!

Cons:

Die Matratzen vom Bett machen bei jeder Drehung Geräusche. Ansonsten sind die Zimmer sehr groß und gut ausgestattet.

2026-05-28 via Nuitee
A
Alex family_with_children de
10
2026-05-26 via Nuitee
H
Helena couple us
10
Loved our stay in this beautiful historic property
Pros:

Location, breakfast, coffee and tea in room, bathtub in bathroom, nice spacious room

Cons:

Bathroom facilities could be a little updated

2026-05-26 via Nuitee
T
Tamas couple hu
10
It was great
Pros:

It was great, in a very nice location. The room was comfy and the breakfast also very good.
Katharine was very helpful and kind! Thanks for your support :)

2026-05-24 via Nuitee
J
Jean couple fr
7
2026-05-24 via Nuitee
S
Sonny couple at
10
2026-05-23 via Nuitee
J
Jan couple us
10
Definitely a highlight of our trip!
Pros:

Location, Location, Location!!! Right inside the Galleria was SO beautiful with windows opening to the domes Galleria! The staff was very helpful explaining how to navigate Naples, breakfast was outstanding and the hotel was very convenient to the port, many landmarks and restaurants!

Cons:

Well, as iconic as the darling old elevator is, it is quite slow. It does take .10 Euro which the hotel makes sure to give guests.

2026-05-21 via Nuitee
W
warren couple us
8
Pros:

Great setting in the Galleria Umberto. Very helpful, pleasant staff and nice breakfast.

2026-05-21 via Nuitee
C
Cristina solo_traveller it
8
2026-05-20 via Nuitee
L
Lisa couple au
10
Heavenly.
Pros:

Amazing art, beautiful location, very helpful friendly staff

2026-05-20 via Nuitee
C
Chris couple gb
7
Good location, comfortable but I think we were unlucky with noise.
Pros:

Good location near everything. Comfotable room

Cons:

I think we were unfortunate to have our room next to an office. Both mornings we were woken by staff scratching around behind our wall and lots of chatter at 6am.

2026-05-19 via Nuitee