The Prince Hakone Lake Ashinoko

Hotels
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Prince Hotels & Resorts
8.7 (1471 reviews)
Motohakone 144 , Hakone , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean and spacious rooms
Cons:
Cleaning issues
Remote location
Limited vegetarian options

Categories

Cleanliness
7.91
Some reviews mentioned cleaning issues; therefore, a lower score.
Service
9.38
Several reviews praised the staff for their friendliness and professionalism.
Location
8.42
Location was decent and appreciated but noted as remote.
Room Quality
8.87
Rooms were described as clean and spacious, though a bit dated.
Amenities
8.9
Amenities generally well-reviewed, though some guests noted missing features.
Value for Money
8.36
Good experiences overall, but varying opinions on specific offerings' worth.
Food and Beverage
8.41
Food quality rated highly, but some mention of limited vegetarian options.
Overall Experience
9.38
Guests generally expressed satisfaction and happiness with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Lakefront Retreat

Breathtaking Views: Indulge in hot-spring baths overlooking Lake Ashinoko and gardens with stunning Mount Fuji vistas.

Pampering Amenities: Relax at Spa La Paix with a variety of massages and beauty treatments, or unwind in spacious rooms equipped with a minibar, flat-screen TV, and private bathtub.

Convenient Location: Enjoy free WiFi property-wide and a free shuttle bus to explore nearby attractions like Hakone Shrine and Owakudani Ravine.

Experience the epitome of relaxation and luxury at Prince Hakone Hotel Lake Ashinoko. Book your stay today and create unforgettable memories.

Important information:

Free shuttle service from JR Odawara Station's West Exit is available with advance reservation.
Departure time: 11:45, 14:00 and 16:15.
The free shuttle is available from the hotel to JR Odawara Station at: 10:30, 13:00 and 15:15.

If you wish to use the shuttle service, please make your online reservation through the hotel's official website by 12:00 noon, two days prior to your departure date.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests who are heavily intoxicated are also not permitted.Guests must check in by 18:30 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1471 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 9.38
E
Elisa • couple • be
10
Mooi hotel, prachtig gelegen aan het meer, aangename sfeer en vriendelijk, behilpzaam personeel
2026-06-12 • via Nuitee
P
Péter • family_with_children • hu
9
2026-06-10 • via Nuitee
C
Chloe • solo_traveller • us
8
2026-06-10 • via Nuitee
G
Goderbauer • solo_traveller • de
9
2026-06-10 • via Nuitee
T
Taku • couple • jp
7
2026-06-08 • via Nuitee
Z
zila • solo_traveller • il
10
Pros:

מיקום מושלם על אגם האשי
מלון מפואר, גדול מאוד .
יחס נהדר,ארוחת בוקר טובה
חדר מרווח עם אביזרי רחצה ברמה גבוהה.

Cons:

יש אונסן מהמם, חבל שצריך לצאת באזור שהוא חשוף וכשיוצאים ממנו כיוון החדר עוברים במעבר שאינו מכוסה וקר.

2026-06-07 • via Nuitee
R
rakesh • family_with_children • in
8
2026-06-06 • via Nuitee
R
Revital • couple • il
5
לא נחזור למלון הזה. יש בסביבה מלונות הרבה יותר טובים
Pros:

נוף מרהיב לאגם
רוצים לציין לשבח בחור בבר בשם הונדה
שהיה מקסים ולבבי

Cons:

מלון מיושן, חדרים מיושנים. צוות לא נעים ולא אדיב. אונסון אחד פשוט

2026-06-05 • via Nuitee
J
John • family_with_children • au
10
2026-06-04 • via Nuitee
K
Kaisha • extended_group • gb
9
Pros:

Amazing view from our bedroom of the lake. Large room.

Cons:

Restaurant was over priced and there is pretty much no where else to go as most of the town restaurants are not open very long.

2026-06-03 • via Nuitee
S
Stephanie • couple • fr
10
Conforme à l’idée qu’on se fait de ce lieu
Pros:

Emplacement, vue, charme désir qui rend encore plus singulier le séjour à l’hôtel. Calme très appréciable.

Cons:

Rien

2026-06-02 • via Nuitee
J
jiong • extended_group • cn
10
Pros:

环境优雅，花园很大，可以钓鱼

2026-06-01 • via Nuitee
C
Chris • couple • fr
10
We loved our stay here it is a fabulous location and service is top notch
Pros:

Extraordinary hotel great service and fabulous view

Cons:

Nothing

2026-05-30 • via Nuitee
S
Shirley Anne • solo_traveller • za
10
Pros:

A lovely hotel with helpful and mostly efficient staff. We upgraded our room and got a room facing the lake and Mt Fuji. So special. Onson was good. Did not use the restaurants. Courtesy bus to and from Owafara was excellent. Forwarded our luggage from here, was waiting for us at our Tokyo hotel.

Cons:

Although it has a few restaurants and shops they only get going later in the morning and close by 16.30H.which forces you to go elsewhere or eat at the hotel.

2026-05-29 • via Nuitee
F
Fannie • couple • us
9
Grand hotel on the edge of Lake Ashinoko with view of Mt Fuji
Pros:

This is a grand hotel at the edge of Lake Ashinoko and truly has a view of Mt. Fuji on a clear day. We loved our delicious, beautiful meals at Nadaman Garden and the outstanding indoor + outdoor onsen facilities. Even the pajamas were very nice and included a jacket, which we needed since the path to the onsen included a path outdoors (unless your room was in the annex) and it was a bit chilly in the evenings. The staff was excellent too and provided great service.

Cons:

The location has its pros and cons. The hotel provides a shuttle from Motohakone until 7:30 and offers another one to Odawara station with a limited schedule, but if you miss these rides, it was challenging to find a taxi. A public bus runs from Hakone-en but started around 10 and only ran about once an hour so we spent more on transportation even though we had the Hakone Free Pass.

After booking the reservation in December, I heard back once from the hotel through booking.com regarding their restaurants, then I couldn’t get a response to my request for a dinner and shuttle reservation despite multiple messages sent through different channels over the next five months (email bounced, no response on Facebook, Instagram, nor through their rewards program at the Seibu Prince parent site).

As this is an older property, there were fewer working outlets in the room and the USB extenders provided didn’t actually work. (I woke up to discover that my watch was not charged overnight.) The room did have a balcony but we didn’t have a lake view.

2026-05-29 • via Nuitee
J
Jade • couple • au
9
2026-05-29 • via Nuitee
A
Alexander • couple • nl
8
Droom locatie
Pros:

Prachtige locatie en fantastisch buffet compleet ontspannen in de onsen

Cons:

Het zou iets moderner gemaakt kunnen worden

2026-05-29 • via Nuitee
C
Clare • couple • gb
9
Excellent hotel in a beautiful location.
Pros:

Excellent hotel in beautiful location - we even got a clear view of Mount Fuji. The facilities, especially the onsen were fantastic and the free shuttle bus to and from Odawara Station was a bonus. All the main hotel staff were lovely and helpful.

2026-05-29 • via Nuitee
P
Philippe • couple • fr
8
Chambre confortable et personnel très aimable
Pros:

Chambre très confortable

Cons:

Il est noté que des vélos sont disponibles à cet hôtel. Mais une fois sur place on nous indique que seulement 2 sont disponibles pour un hôtel aussi immense. Donc impossible de les réserver.

2026-05-28 • via Nuitee
A
A • extended_group • nl
8
2026-05-28 • via Nuitee