The Prince Hakone Lake Ashinoko

Hotels
•
Prince Hotels & Resorts
8.7 (1543 reviews)
Motohakone 144 , Hakone , JP
+81 460-83-1111

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean and spacious rooms
Cons:
Cleaning issues
Remote location
Limited vegetarian options

Categories

Cleanliness
7.91
Some reviews mentioned cleaning issues; therefore, a lower score.
Service
9.38
Several reviews praised the staff for their friendliness and professionalism.
Location
8.42
Location was decent and appreciated but noted as remote.
Room Quality
8.87
Rooms were described as clean and spacious, though a bit dated.
Amenities
8.9
Amenities generally well-reviewed, though some guests noted missing features.
Value for Money
8.36
Good experiences overall, but varying opinions on specific offerings' worth.
Food and Beverage
8.41
Food quality rated highly, but some mention of limited vegetarian options.
Overall Experience
9.38
Guests generally expressed satisfaction and happiness with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Lakefront Retreat

Breathtaking Views: Indulge in hot-spring baths overlooking Lake Ashinoko and gardens with stunning Mount Fuji vistas.

Pampering Amenities: Relax at Spa La Paix with a variety of massages and beauty treatments, or unwind in spacious rooms equipped with a minibar, flat-screen TV, and private bathtub.

Convenient Location: Enjoy free WiFi property-wide and a free shuttle bus to explore nearby attractions like Hakone Shrine and Owakudani Ravine.

Experience the epitome of relaxation and luxury at Prince Hakone Hotel Lake Ashinoko. Book your stay today and create unforgettable memories.

Important information:

Free shuttle service from JR Odawara Station's West Exit is available with advance reservation.
Departure time: 11:45, 14:00 and 16:15.
The free shuttle is available from the hotel to JR Odawara Station at: 10:30, 13:00 and 15:15.

If you wish to use the shuttle service, please make your online reservation through the hotel's official website by 12:00 noon, two days prior to your departure date.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests who are heavily intoxicated are also not permitted.Guests must check in by 18:30 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.7
Based on 1543 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 9.38
P
PEI YI • extended_group • tw
10
優秀飯店人員主動解決問題，態度非常好
Pros:

起床看到美景，每晚可去泡溫泉，就算不走景點，反而飯店也可玩一天

2026-09-19 • via Nuitee
P
PEI YI • couple • tw
10
整個飯店就是景點，如遇到下雨，或沒安排行程，在飯店可以過一天
Pros:

美麗又熱誠的服務人員，認真幫我們解決所有問題，自助餐廳也非常棒，食物新鮮

2026-09-19 • via Nuitee
P
Pierre • extended_group • fr
9
Excellent sejour
Pros:

Excellent emplacement belle prestation
Personnel accueillant et tres professionnel

Cons:

Le prix de la restauration est très elevé

2026-09-19 • via Nuitee
M
miyuki • solo_traveller • jp
10
Pros:

スタッフのサービスと笑顔最高

Cons:

悪点　特に思いつかないが。平日だつたのて売店で販売している牛肉しぐれがおいしくてお土産分を買いたかったが店がオープンまで買えなかった。
売店の開店時間は要チェック

2026-09-17 • via Nuitee
A
Alexandre • family_with_children • fr
9
2026-09-17 • via Nuitee
T
Tsung Ping • family_with_children • tw
9
2026-09-16 • via Nuitee
J
Jochen • family_with_children • at
8
2026-09-14 • via Nuitee
J
jenniso • family_with_children • gb
10
Pros:

Wow what a place! I think we visited just after the high summer season and the vast, grand old hotel felt very quiet. We loved the onsen, and very helpfully you can buy patches in the reception to cover up smaller tattoos so I could enjoy the spa. The view from the big family room was just breathtaking, and we could watch the pirate ship go back and forth on the water, sipping our morning coffee on the window ledge. Caught a glimpse of Fuji on the last day which was amazing! The staff were so helpful and lovely, thank you very much!

Cons:

The stay was quite pricey, and you're kind of stuck eating in the hotel restaurants which are also expensive. Luckily though they have a small souvenier shop on site, where we managed to buy a few snacks on our first night as we arrived in the evening. As we arrived at the nearest train station quite late we had to take a taxi all the way to the hotel, which cost around 10000 yen. So next time would definitely try and make it for the last hotel transfer coach from Odawara, check the times beforehand and book in advance!

2026-09-13 • via Nuitee
K
KISMET • couple • au
9
2026-09-12 • via Nuitee
S
siroyagi • solo_traveller • jp
10
Pros:

静かでゆっくりのんびりできました。

2026-09-11 • via Nuitee
P
Pamela • family_with_children • ca
10
Absolutly incredible experience , we loved everything
Pros:

Location , comfort cleanliness, friendly staff

Cons:

We loved everything

2026-09-08 • via Nuitee
K
kanda • couple • jp
8
まずまずでした。
Pros:

清潔、スタッフが親切。

Cons:

部屋の窓から芦ノ湖の景色が見えないのが悔やまれる。

2026-09-08 • via Nuitee
C
Cornelis Hugo Nicolaas • family_with_children • nl
7
Leuk, maar in middle of knowwhere en duur
Pros:

Locatie is heel leuk, winkeltjes valt een beetje tegen, is daardoor “in the middle of knowwhere”

Cons:

De prijsstelling, eigenlijk is alles heel erg duur, eten bij deze restaurants is zeer zeer prijzig

2026-09-04 • via Nuitee
H
Hazan • extended_group • il
10
2026-08-31 • via Nuitee
H
HSIANGWEI • family_with_children • tw
10
2026-08-30 • via Nuitee
S
Saud • family_with_children • om
10
2026-08-30 • via Nuitee
S
Seena • family_with_children • us
10
Great views once the fog cleared
Pros:

Great views of Mt. Fuji when the fog cleared in the morning. The onsen had both inside and outside pools. The property was beautifully maintained.

Cons:

Dinner dining options were required in this secluded location. With a one night stay, we felt rushed to make a reservation at one of the dining locations and we had to decide what we wanted to eat before arriving for our meal.

2026-08-29 • via Nuitee
B
Barbara • extended_group • de
8
Schönes Hotel in toller Lage!
Pros:

Wunderbare Lage am Ashi Lake, großzügige Zimmer, toller Ausblick, schöner Onsen … Auch der old fashioned Stil gefiel uns!

Cons:

Die Verpflegung im Hotel ist leider nicht sehr flexibel, es gibt kein schönes Kaffee mit Blick auf den See, die Hotelbar versteckt sich wenig einladend im Basement, Lakeside Grill mit gutem aber nicht herausragenden Buffet morgens und abends aber ohne Seeblick und nicht sehr gemütlich, keine Möglichkeit für kleinere Gerichte. Die beiden sehr teuren französischen und japanischen Restaurants haben wir nicht besucht, beide machten meist einen wenig besuchten Eindruck trotz des tollen Seeblicks. Mittags hat der Shop, in dem es Getränke gibt, geschlossen.

2026-08-25 • via Nuitee
J
Jose Gabriel • couple • es
10
Pros:

Espectácular el hotel y el recinto

Cons:

El precio desorbitado de los restaurantes

2026-08-25 • via Nuitee
H
Hui Chun • family_with_children • tw
10
2026-08-24 • via Nuitee