The Prince Hakone Lake Ashinoko

Hotels
•
Prince Hotels & Resorts
8.7 (1496 reviews)
Motohakone 144 , Hakone , jp
+81 460-83-1111

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean and spacious rooms
Cons:
Cleaning issues
Remote location
Limited vegetarian options

Categories

Cleanliness
7.91
Some reviews mentioned cleaning issues; therefore, a lower score.
Service
9.38
Several reviews praised the staff for their friendliness and professionalism.
Location
8.42
Location was decent and appreciated but noted as remote.
Room Quality
8.87
Rooms were described as clean and spacious, though a bit dated.
Amenities
8.9
Amenities generally well-reviewed, though some guests noted missing features.
Value for Money
8.36
Good experiences overall, but varying opinions on specific offerings' worth.
Food and Beverage
8.41
Food quality rated highly, but some mention of limited vegetarian options.
Overall Experience
9.38
Guests generally expressed satisfaction and happiness with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Lakefront Retreat

Breathtaking Views: Indulge in hot-spring baths overlooking Lake Ashinoko and gardens with stunning Mount Fuji vistas.

Pampering Amenities: Relax at Spa La Paix with a variety of massages and beauty treatments, or unwind in spacious rooms equipped with a minibar, flat-screen TV, and private bathtub.

Convenient Location: Enjoy free WiFi property-wide and a free shuttle bus to explore nearby attractions like Hakone Shrine and Owakudani Ravine.

Experience the epitome of relaxation and luxury at Prince Hakone Hotel Lake Ashinoko. Book your stay today and create unforgettable memories.

Important information:

Free shuttle service from JR Odawara Station's West Exit is available with advance reservation.
Departure time: 11:45, 14:00 and 16:15.
The free shuttle is available from the hotel to JR Odawara Station at: 10:30, 13:00 and 15:15.

If you wish to use the shuttle service, please make your online reservation through the hotel's official website by 12:00 noon, two days prior to your departure date.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests who are heavily intoxicated are also not permitted.Guests must check in by 18:30 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1496 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 9.38
E
E • solo_traveller • nl
6
Mooie onsen, maar s avonds helemaal dood
Pros:

De onsen was heerlijk en mooi en je wordt goed geholpen. Wel gender gescheiden.

Cons:

Wij moesten 40 minuten in het donker langs een autoweg lopen om wat eten te halen bij een supermarkt. Er komen geen taxis of ubers meer na 6 uur, er gaat geen bus en het hotel wilde ons geen fietsen lenen. Dat viel erg tegen.

2026-07-24 • via Nuitee
V
Vice • solo_traveller • il
9
2026-07-21 • via Nuitee
J
Jack • couple • gb
8
2026-07-21 • via Nuitee
G
guy • solo_traveller • il
5
Cons:

We have been in 6 hotels in Japan and Korea. This was the most expensive one and the less value for money. Our hotel room looked old an smell bad . After 17.00 everything around the hotel is closed. No where to buy food or drinks,no grossary store .If you don't have a car you are stuck .

2026-07-20 • via Nuitee
K
kaori • family_with_children • us
10
Great Lake view. Spacious, tranquil, and clean accommodation. All staff was friendly and helpful.
Pros:

Location, atmosphere, cleanliness, friendly staff, food.

Cons:

I loved it, but restaurants and onsen require walk to visit, if you have difficulty in mobility, you may want to consider wheelchairs .

2026-07-19 • via Nuitee
M
michele • family_with_children • it
5
Costo eccessivo
Pros:

Hotel è in riva al lago

Cons:

Sì è costretti a mangiare in hotel ( ad Hakone chiude tutto praticamente alle 17,00). Il costo per mangiare in hotel è eccessivo sia per la cena che per la colazione.

2026-07-19 • via Nuitee
C
Cho Man • extended_group • hk
8
2026-07-18 • via Nuitee
裕雄 • couple • jp
9
心身ともにリラックス出来て最高の休暇になりました^ ^
Pros:

立地が素晴らしく建物のDesignも素敵でした。
温泉の露天風呂はお湯と景色とDesign全て素晴らしかったです。
スタッフの方々も気持ち良い対応で最高の避暑地休暇となりました^ ^

Cons:

ホテル内の飲食がちょっと割高でした。

2026-07-17 • via Nuitee
C
Calina • family_with_children • fr
10
Repos et merveille
Pros:

L emplacement merveilleux au bord du lac, avec un jardin avec des pins, hortensias sauvages, calme, silencieux, merveilleux…
Le personnel est si respectueux et aidant!

Cons:

Rien

2026-07-17 • via Nuitee
I
Itzhak • couple • il
7
Pros:

מלון במיקום מצויין, קצת מסורבל ונגישות לא טובה

Cons:

מסורבל

2026-07-14 • via Nuitee
J
Jacqueline • family_with_children • us
9
2026-07-13 • via Nuitee
L
Lakshmi • couple • us
6
Good stay, average hotel
Pros:

The lake facing rooms and hotel grounds were great, the staff is super friendly and courteous, and the hotel is tranquil and quiet which was great for relaxation. Onsen was good. The hourly shuttle made it comfortable to get to the town, and they have a free bus service to Odawara station for those using the Shinkansen.

Cons:

The property has odd restaurant timings and a very limited vegetarian menu/options. It’s difficult to find dinner after 8:45 pm or lunch after 2:30 pm. There are no restaurant options immediately outside either. The bar menu is super small. Compared to other “4-star” options in Hakone, this hotel was just average.

2026-07-12 • via Nuitee
H
Helle Lohmann • solo_traveller • dk
7
Beliggenhed, beliggenhed, beliggenhed
Pros:

Beliggenheden
Personalet
Onsen
Gratis shuttlebus til og fra Odawara

Cons:

Hotellet er lidt bedaget og slidt og maden i restauranterne var af middelmådig kvalitet i forhold til prisen.
Pris og kvalitet matcher ikke helt

2026-07-12 • via Nuitee
M
Mathias • solo_traveller • ch
7
2026-07-11 • via Nuitee
R
Robert • family_with_children • gb
9
2026-07-09 • via Nuitee
V
Viola • solo_traveller • it
10
Un incantevole relax
Pros:

Struttura enorme con camere un po' datate ma super eleganti. Balcone vista lago e monte Fuji!!
3 Ristoranti, quello che abbiamo provato noi continentale eccezionale sia a cena che a colazione. Onsen molto bello, peccato che la vista sul lago sia oscurata dalla siepe. Sala ping pong. Negozi e attrazioni appena fuori.

Cons:

Nulla

2026-07-06 • via Nuitee
A
Astretsov • family_with_children • cy
1
Cons:

There are a lot of hidden payments during check out, everything is closing too early, open only in 11

2026-07-06 • via Nuitee
J
John • family_with_children • gb
7
Beautiful lakeside location, good for ferry and ropeways. Expensive restaurants.
Pros:

The hotel is beautifully located on the shore of Lake Ashi and within walking distance of a Hakone-en lake ferry pier and the Hakone Komagatake ropeways. Very peaceful after our frenetic days in Kyoto, Osaka and Tokyo with immaculate gardens and very nice Onsen. A very nice hotel shop selling snacks, drinks and souvenirs. Beautiful views of surrounding nature although sadly it was cloudy the whole two days we were there, so we didn't see Mount Fuji (not their fault - a quite common during the rainy season). The ride on the ferry (not the Pirate Ship) was convenient and close by. We also enjoyed the main Hakone ropeway over the Sulphur pools

Cons:

it's a 50 minute shuttle bus ride from the Hakone train station which you need to book in advance. This adds to the waiting around and time to get there. The two specialist restaurants were very expensive and there are no local restaurants outside the grounds to go to. The buffet for dinner and breakfast is much better but still expensive. The bar was very quiet and expensive but drinks from the in hotel store were good value.

2026-07-03 • via Nuitee
A
Adriana • solo_traveller • br
10
Lugar de Paz e sossego! Maravilhoso
Pros:

Amamos a hospitalidade, a comida estava maravilhosa, atendia a todos os gostos, desde um menu japonês completo, até saladas, vários tipos de pães, frutas e opções com ovos.

O Onsen é uma experiência a parte, nunca tinha experimemtado, funcionária me explicou com bastante respeito e foi maravilhoso! Super recomendo o Hotel.

A localização é privilegiada, de frente para o Lago Ashi, do lado do ponto de ônibus que super usamos, além do fácil acesso com Táxi também.

2026-07-02 • via Nuitee
K
Kana • family_with_children • jp
10
2026-07-01 • via Nuitee