The Westin Baltimore Washington Airport - BWI

This one gets five stars because of value. The stay was above expectations for the amount I paid.

Pro’s: Comfortable bed, nice rain shower, good water pressure, great blackout curtains, friendly and helpful front desk people, good wi-fi, well-equipped workout room.
Con’s: $30 for the buffet breakfast, nowhere to eat within walking distance, have to pay for parking, hotel is tired and definitely needs refurbishing.

Greed has taking this place over… I use to stay here all the time. They want $20 a day. for parking $5 for a cup of coffee and they are understaffed … the Double Tree across the street is a better deal

I remember when the Westin was one of the top hotels I’ve noticed it declines on several of their properties, dirty rooms, moldy bathrooms even the ironing board does not have a proper cover, broken irons. I called the front desk 45 minutes ago front ironing board and still, no one has not responded yet. The overall experience here is horrible deplorable. I would not waste my money on any Westin properties.

A little disappointed that they won’t do a monetary deal for late checkout beyond another nights tariff the staff were great, courtesy bus punctual and it’s what is expected.

I just want you to know about your amazing staff. The stay was before it will allow me to note.. but Endah and Tamika were so professional, kind and accommodating to all of my family’s request during our stay. It was for a wedding. We cannot thank them enough, and what an asset to your establishment!

This is a great property to stay at for business or leisure. The staff are amazing especially the general manager, Melanie. They have an amazing restaurant on the property with top-tier food selections. Close to BWI airport. They also have a complementary shuttle service. I will take you and pick you up from the airport upon your request. I would definitely stay here again and recommended you friends and family.

It was comfortable and clean

My wife and I booked the Westin BWI for a romantic Valentine’s Day getaway to escape the kids for a night. Instead, we wish we had stayed home. As a Marriott member for over 20 years, I am shocked at how poorly managed this property is.

The "Highlights" of our stay:

The Amenities: We checked in hoping to relax, but the indoor pool and hot tub were closed.

The Privacy Invasion: After dinner, we found our TV had no picture. I called the front desk, and while the maintenance tech, Mario, was incredibly friendly and tried his best, the hotel failed him and us. We spent over an hour of our Valentine’s evening watching him struggle to fix the TV, only to be told it was dead.

No Contingency: When I asked to switch rooms, I was told the hotel was "sold out." A brand like Marriott should always have a contingency room for issues like this. Instead, Mario dragged a TV from a conference room into our suite (another 40-minute struggle), only to find out the cable box was the issue. We ended up with no TV and no background noise—just the sounds of the hallway.

The Restaurant: To top it off, we went to the on-site restaurant the next morning. It is advertised to open at 7:00 AM. We waited until 7:30 AM, but the doors never opened. We had to leave the property just to get coffee and breakfast.

Management did comp the room, but only after I pointed out that spending my romantic evening with a maintenance technician wasn't exactly what I paid for.

Verdict: This hotel feels tired, worn, and poorly managed. Between the broken electronics, the closed amenities, and the restaurant not opening on time, do not stay here expecting the Westin standard.

To Anthony Cpuano, CEOMarriott:

I am a loyal Bonvoy member and spend north of $100k per year with Marriott personally and by my company. I was dropped off by my driver at the hotel. The driver didn't park and returned hours later to pick me up.

Today I got a "Courtesy note" from the hotel's parking vendor. They have an open lot not a garage. The letter demands a $75 payment for an $18 dollar parking charge. They also threaten to impound my vehicle and report me to credit agencies.

I went to the website listed on the threatening "Courtesy Note" and reviewed the posted pictures. The pictures show my driver driving the vehicle in the driveway, clearly moving, and not parked in a spot.

I called the hotel front desk and the employee refused to get a manager for me and simply insisted I had to deal with Marriott's parking vendor. At first she insisted she was the manager but then admitted that wasn't true.

I also called the Marriott 800 number and a pleasant gentleman took down the info but didn't sound very convincing that some one would address the issue.

The big issue isn't the $75 bucks but that a "Hospitality" company would threaten a loyal 30 year customer with impounding a vehicle and a credit report. Further, that the company's chosen vendor would take random pictures and try to fleece a customer figuring most folks just pay the bogus charge due to the hassle. Why would I do business with them going forward. I guess I should use up my bonvoy points and close my account.
Scott Rifkin
CEO Provider Partners Health Plan

The bed was very comfortable. The only downside is there was no microwave in the room. We had to go down to the lobby to heat up our food.

The cleanliness and comfortable

Very clean

The staff were extremely friendly and welcoming.