Hotel Embassy

Hotels
8.5 (1327 reviews)
Via Jacopo Da Diacceto, 8 , Florence , it

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Issues with cleanliness
Room maintenance needed

Categories

Cleanliness
8
Some reviews mentioned issues such as no change of bed sheets and a minor problem with the shower drain.
Service
9
Many positive comments on attentive and friendly staff, including specific mentions of their helpfulness.
Location
9
Commonly praised for its convenient proximity to transportation and local attractions.
Room Quality
8
Mixed feedback, with some stating that renovation may be needed in certain rooms.
Amenities
8.5
Generally received positive feedback; however, some complaints about basic amenities.
Value for Money
8.5
Overall, the experiences suggest a good balance between cost and quality.
Food and Beverage
8.5
Breakfast received high praise; overall quality of food was rated positively.
Overall Experience
8.5
Most guests expressed satisfaction with their stay, highlighting both positive and minor negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:01

Property Description

Central Location and Convenience

Hotel Embassy offers a quiet yet central location just steps away from Santa Maria Train Station in Florence. Enjoy the convenience of being close to key attractions and transportation hubs.

Comfortable and Well-Equipped Rooms

Experience comfort in every room with air conditioning, free Wi-Fi, a minibar, and an LCD TV with satellite channels. The blend of modern amenities with classic touches like wood floors and marble bathrooms creates a cozy atmosphere.

Amenities for a Pleasant Stay

Relax at the hotel's bar, unwind in the outdoor patio area, and take advantage of the 24-hour reception and luggage storage. With private parking available on-site, your stay is made even more convenient.

Book your stay at Hotel Embassy now to enjoy a delightful blend of comfort, convenience, and hospitality in the heart of Florence.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

An extra fee of 100€ will be applied for check outs beyond the regular check-out time.

The charges for parking are as follows:
VAN: 30 per nightPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an available extra bed.
    Children from 5 years old to 16 years old stay for € 35 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1327 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.5
M
marc solo_traveller ch
7
Pros:

Le personnel très chaleureux, petit déj très riche en choix, parking privatif attenant à l'hôtel et sécurisé.

Cons:

La climatisation fonctionnait toute la nuit. Impossible à l'arrêter et beaucoup trop froide.

2026-06-19 via Nuitee
A
Andrea extended_group it
8
Pros:

Camera accogliente colazione

2026-06-19 via Nuitee
N
Nikhil solo_traveller us
10
Embassy hotel a gem next to firenze stazione
Pros:

Alessandro was a great host and help managed our requirements at the location. Really liked his prompt service, attention to detail and pleasing personality. He is really awesome and added the required human value to the already amazing facility.

Cons:

Nothing to mention here

2026-06-19 via Nuitee
V
valerie extended_group gb
9
Perfect for our one day stay
Pros:

The reception were helpful
The breakfast was very good and generally the hotel had a nice helpful atmosphere

Cons:

WE had two colleagues to meet and discuss work before a meeting elsewhere. If there had been a special room set aside,( other than the sitting area with sofa and chairs,) to do this it would have been more efficient, with perhaps a table for lap top work and a nice plant, and a small fridge for cold water and glasses, maybe an automatic coffee machine too. .

2026-06-18 via Nuitee
B
Beatriz Lenz couple br
9
Minha segunda hospedagem no Embassy, localização muito boa e com um café da manhã maravilhoso,
Pros:

Conforto da cama, café da manhâ muito bom!!

2026-06-17 via Nuitee
V
Veronica Elizabeth couple us
10
Safe and comfortable..
Pros:

The personal attention we received from Alessandro made our stay feel like we had a home and family to come back to after a busy day of exploring the city.

Cons:

Nothing I can think of.

2026-06-16 via Nuitee
S
Sonja couple at
10
2026-06-15 via Nuitee
A
Andreia solo_traveller pt
10
2026-06-14 via Nuitee
R
Rosa couple es
6
Precio muy alto, destacó la amabilidad del personal y la limpieza.
Pros:

Limpieza, desayuno correcto y amabilidad del personal

Cons:

Sin vistas rectas, únicamente con dos veluxes muy altos, que no funcionaban bien.
Considero que el precio del hotel es muy alto para lo que ofrece.

2026-06-13 via Nuitee
E
Esther solo_traveller es
9
Pros:

Atención del personal

2026-06-13 via Nuitee
A
Alice couple fr
8
Pros:

Chambre spacieuse et literie très confortable. Le ménage est fait avec soin et rapidement, le temps que nous allions prendre le petit-déjeuner. Celui-ci est par ailleurs très copieux et fourni. Le service est irréprochable.

Cons:

Quelques petits défauts techniques dans la chambre : verrou de la salle de bain qui tombe et clim non réglable. Cela n'a cependant pas entaché la qualité de notre séjour à l'hôtel Embassy.

2026-06-13 via Nuitee
R
Reale couple it
10
2026-06-12 via Nuitee
A
Andrea couple cl
10
Pros:

El hotel muy bueno las piezas impecables toalla nueva y ricas está muy bien ubicado

Cons:

Nada

2026-06-11 via Nuitee
I
Ivano couple it
8
Pleasant
Pros:

Breakfast was very good

Cons:

The bar has very limited choice. The access to the parking is very problematic while it could be easily improved.

2026-06-10 via Nuitee
S
Sylvia solo_traveller no
10
Great staff and good hotel!
Pros:

The rooms were very clean, a good standard, and the breakfast decent. What stood out the most for me was the hotel staff. They were friendly, had good advice, and were very helpful. One day I forgot my mobile in my guide's car, and Alessandro, in the reception, went out of his way to help me get my phone back. I am so very grateful - thank you, Alessandro!

Cons:

Regular hotel and traffic sounds could be heard, but it wasn't too much.

2026-06-10 via Nuitee
J
Joanne solo_traveller gb
10
Pros:

I lovely hotel to round off our trip to Italy. Breakfast was lovely. Particularly liked the room ,modern and comfortable.

2026-06-10 via Nuitee
M
Maria cristina solo_traveller cl
10
Pros:

Estaba todo impecable y la decoración era linda.

2026-06-10 via Nuitee
L
Luisa Fernanda family_with_children co
8
Habitaciones amplias, excelente ubicación y buen desayuno
Pros:

Habitaciones amplias, cómodas y muy funcionales para una estancia agradable.
Excelente ubicación, muy cerca de la estación de tren, uno de los principales motivos por los que elegimos este hotel.
Personal amable y dispuesto a ayudar durante la estancia.
Amenities prácticos y agradables.
Desayuno variado y delicioso, uno de los puntos fuertes del hotel.

Cons:

Aunque la atención del personal fue buena, sería ideal contar con asistencia para el manejo del equipaje, especialmente para huéspedes con maletas grandes o familias.

2026-06-08 via Nuitee
G
Gmugan solo_traveller ie
8
2026-06-08 via Nuitee
J
JILLIAN couple au
8
2026-06-08 via Nuitee