Facilities

Free breakfast
Meeting rooms
Full-service spa
Hot springs nearby
Comprehensive recycling policy
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
Terrace
Garden
See all facilities

Review Highlights

Pros:
Beautiful location
Helpful staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.49
Cleanliness issues were reported, including bugs and roaches in the rooms.
Service
9.96
Some staff were helpful and accommodating, but others were dismissive.
Location
10
Beautiful location near Arenal volcano, though some areas of the property feel unsafe.
Room Quality
7.45
Rooms were described as broken, outdated, and poorly maintained.
Amenities
8.48
Amenities were generally disappointing, such as non-working jacuzzi and poor Wi-Fi.
Value for Money
6.44
Guests felt the stay was not worth the money paid due to the numerous issues.
Food and Beverage
9.99
Food service was praised, particularly the staff's helpfulness and cultural anecdotes.
Overall Experience
9.97
Some guests had wonderful experiences despite the reported issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:50

Property Description

Discover tranquility and adventure at Hotel Mountain Paradise, your perfect getaway in the heart of La Fortuna.

Relaxing Spa Experience
Indulge in our full-service spa featuring rejuvenating massages, luxurious body treatments, and refreshing facials—all designed to restore your body and soul.

Culinary Delights
Savor the flavors of international cuisine at Ave del Paraiso, one of our two exquisite restaurants. Or, enjoy a delightful meal in the comfort of your room with our dedicated room service.

Comfort & Connectivity
Unwind in our 46 air-conditioned rooms, complete with plush pillowtop beds and modern amenities such as plasma televisions and complimentary Wi-Fi to keep you connected throughout your stay.

Book your unforgettable experience at Hotel Mountain Paradise today!

Important information:

  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
  • A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.6
Based on 150 reviews
Cleanliness: 6.49
Service: 9.96
Location: 10
Room Quality: 7.45
Amenities: 8.48
Value for Money: 6.44
Food and Beverage: 9.99
Overall Experience: 9.97
A
Arnaud • solo_traveller • fr
5
A éviter ou attendre la fin complète des rénovations
Pros:

la localisation la vue sur le volcan la tranqulité

Cons:

Ouh la la … au 21 / 22 mai 2026:
1) les logements : sur un total de 47 logements :39 logements étaient en rénovation et 8 seulement ne l’étaient pas bref des 7 heures du matin vous êtes réveillés non pas par la faune sauvage les oiseaux bref l’image vendue par l’établissement mais par des travaux .. bref tranquilité 0/10
2) Le personnel peu cooperatif 45 mn pour répondre à la messagerie whatsapp : professionnalisme 3/10
3) La villa spacieuse mais pas d’eau en bouteille pas d’eau filtrée il y 4 capsules de café britt pour réponse vous avez droit à un ; "bah buvez l’eau du robinet" (vous avez de grande chance de vous ruiner les vacances sauf à gober en permanence de l’imodium et du spasfon) ou achetez une bouteille d’eau à l’accueil (USD 6 la bouteille de 1,5l .. la blague) = accueil 3/10
3bis) La villa enfin celle que vous voyez sur la photo vendeuse est la 405, la 406 est paraît il la meilleure et on vous refilera la 404 bref niveau intimité c’est zéro .. si vous voulez profitez en mode Adam & Ève ou Adam & Adam ou Ève & Ève bah c’est juste loupé
4) si vous cherchez termales sur booking vous trouverez cet hôtel alors qu’il n’y a aucune sources thermales a la différence des autres hôtels et les photos savamment prises induisent que la piscine est thermale … publicité mensongère 10/10
À noter la deco du jacuzzi de la 406 … on dirait l’image d’une colonscopie vous trouvez pas ?

2026-05-30 • via Nuitee
O
Oscar • extended_group • cr
10
Relajante
Pros:

Muy bonito y conecta mucho con la naturaleza

Cons:

El parqueo, en un momento no habían campo donde estacionarse

2026-05-30 • via Nuitee
R
Rodriguez Arias • solo_traveller • cr
10
2026-05-29 • via Nuitee
A
Alexis Sanchez • solo_traveller • cr
10
Pros:

El servicio del personal fue excelente y la habitación también.

Cons:

El água caliente en las habitaciones puede mejorar

2026-05-25 • via Nuitee
B
Benito • solo_traveller • cr
7
Medianamente satisfecho
Pros:

Los jardines.

Cons:

La piscina no hay aguas termales.

2026-05-18 • via Nuitee
M
Matthew • family_with_children • gb
10
Beautiful family stay
Pros:

Loved the room, the wildlife and plants around the rooms were amazing. Staff were so helpful

2026-05-18 • via Nuitee
W
Welzel • solo_traveller • ca
10
2026-05-13 • via Nuitee
S
Sarah • couple • cr
10
2026-05-11 • via Nuitee
P
Priscilla • family_with_children • cr
10
Ideal con niños pequeños
Pros:

La habitación preciosa, camas cómodas, baños increíblemente espaciosos, todo el personal muy amable. Es ideal para ir con niños pequeños, las piscinas privadas son temperadas así que puedes usarlas hasta tarde con los niños sin preocupacion alguna.

Cons:

La comida no es la mejor, tienen muchísima oportunidad de mejora en el ámbito gastronómico

2026-05-11 • via Nuitee
M
María José • extended_group • cr
9
2026-05-06 • via Nuitee
T
Travis • couple • us
10
A hidden gem that you shouldn’t miss!
Pros:

We loved our quick overnight - a reminder of what Costa Rica once was before it had to work so desperately to be trendy and overpriced for tourism. Wonderfully spacious 2 bedroom casita with a small plunge pool, and all the rustic charm authentic to the region. The staff were amazing - most notably Daniel at reception and Jeffrey at the bar. The pool was perfectly hot, wine selection was great and dinner menu diverse and delicious. I’ve lived 20min away for almost 16 years and this was our first visit, and it really reminded me of why I fell in love with Costa Rica to begin with. Pura vida!

Cons:

Everything was great.

2026-05-04 • via Nuitee
A
Ana Yancy • extended_group • cr
10
Hermosa
Pros:

Lindo y limpo

Cons:

Todo perfecto

2026-05-04 • via Nuitee
B
Baltodano • solo_traveller • cr
8
Pros:

El servicio del personal del restaurante durante la cena fue muy bueno, el desayuno bastante bien.

Cons:

El servicio del bar húmedo. Deben mejorar en ese aspecto.

2026-05-03 • via Nuitee
F
Frank • family_with_children • nl
10
Wat een geweldige plek vlak naast het stadje la Fortuna!
Pros:

Een super mooie locatie aan de rand van La Fortuna. Hier heb je rust met geweldig leuke kamers met zelfs een waterval in de badkamer. Het water in het zwembad heerlijk hot spring warm. Ontbijt uitgebreid en lekker, een luxe accomodaties voor een zeer netter prijs

Cons:

Niets

2026-05-03 • via Nuitee
T
toruño • solo_traveller • cr
10
Pros:

La habitación era muy grande limpia y el baño era hermoso....y jacuzzi privado muy relajante

Cons:

.....

2026-05-02 • via Nuitee
M
Melissa • family_with_children • cr
6
Pros:

La piscina muy bonito el espacio y el entorno , buena vista

Cons:

La atención en el restaurante principal MUY MALA, no eran amables ni atentos, hacían malos modos, no tienen cuidado con los niños a la hora de servir bebidas calientes

2026-04-28 • via Nuitee
J
Judith • couple • fr
10
2026-04-22 • via Nuitee
P
Pierre • family_with_children • fr
9
2026-04-19 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Great location, beds were comfortable, views were great, hot showers, nice ac, friendly staff. The place was like a bird sanctuary. Safe and would stay here again.

Cons:

That I couldn't stay longer

2026-04-17 • via Nuitee
T
Thomas • couple • us
9
We had a great time!
Pros:

The location in the rainforest, the individual cabins or bungalows, the view, and the staff

Cons:

The restaurant was a little pricey.

2026-04-16 • via Nuitee