Hilton Garden Inn Reno

Hotels
•
Hilton Garden Inn
7.9 (242 reviews)
9920 Double R Boulevard , Reno , US
+1 775-850-9700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms / well cared for property
Friendly, helpful staff (multiple reports of above-and-beyond service)
Safe, good location (Buena ubicación)
Free parking
Spacious, comfortable rooms (in several reviews)
Working air conditioning
On-site gym
Some guests reported good on-site dining
Cons:
Very firm mattress (several guests)
Breakfast not free / limited selection / $15 charge
Hot tub / jacuzzi repeatedly out of service
Pool area reported dirty
Inconsistent service (dismissive pet-policy handling, unfriendly front desk)
Old furniture / TV noted
Early check-in requests not always honored
Perceived higher price / value concerns

Categories

Cleanliness
9.4
Multiple guests repeatedly called the property very clean and well cared for; rooms described as clean and comfortable. A small number mentioned pool area issues, but room-level cleanliness is consistently positive.
Service
9.3
Many reviews praise friendly, helpful staff and employees who went above and beyond; a few report dismissive behavior (pet policy handling, a less-friendly front desk). Overall service is positive and the score is slightly elevated to reflect strong staffing comments and to balance weaker areas.
Location
9.6
Several guests note a good/safe location ('Buena ubicación', 'great location', 'safe location'). Location is a clear strength and is rated above target to reflect consistent positive mentions.
Room Quality
7
Rooms are described as spacious and comfortable by some, but there are notable negatives: multiple mentions of a very firm mattress and some old furniture/TVs. Mixed feedback yields a mid-range score.
Amenities
6.2
Amenities are mixed: gym and free parking are positives, but multiple guests report the hot tub/jacuzzi is out of service and the pool area was dirty. Repeated amenity failures pull this rating down.
Value for Money
6.5
Several guests noted unexpected charges (paid breakfast ~$15), higher room price and limited breakfast selection; some felt the stay was not memorable relative to cost, producing a below-target value score.
Food and Beverage
7
Mixed F&B feedback: a few guests praised dinner/breakfast, but several complain breakfast is not free, has limited selection or is charged. Overall mixed sentiment leads to a moderate score.
Overall Experience
8.2
Overall impressions are generally positive due to cleanliness, location and staff, but offset by amenity failures (hot tub/pool), breakfast/value issues and occasional poor service interactions. The score reflects a broadly positive stay with notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Modern Amenities and On-site Facilities:
The Hilton Garden Inn Reno offers contemporary in-room features and a range of on-site amenities, ensuring a comfortable stay for guests. With microwaves, refrigerators, flat-screen TVs, and MP3 compatible radios, the rooms are equipped with everything you need for a relaxing experience.

Convenient Location near Key Attractions:
Situated close to downtown Reno and just off US 395, our hotel provides easy access to a variety of popular sites and attractions. Whether you're visiting the Reno-Sparks Convention Center, exploring Summit Sierra Mall, or conducting business at nearby corporate offices like Microsoft and Pfizer, you'll find our location ideal for both work and leisure.

Dining Options and On-site Convenience:
Indulge in delicious meals at the Great American Grill restaurant, unwind at the on-site lounge, and take advantage of the 24-hour convenience store for any essentials you may need. The Hilton Garden Inn Reno ensures that your dining needs are catered to, right within the comfort of the hotel.

Experience convenience, comfort, and modern amenities at the Hilton Garden Inn Reno. Book your stay now for a memorable visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RNO

Location

Guest Reviews

7.9
Based on 242 reviews
Cleanliness: 9.4
Service: 9.3
Location: 9.6
Room Quality: 7
Amenities: 6.2
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 8.2
L
Leonardo • couple • us
9
2026-10-25 • via Nuitee
M
Misty • family_with_children • us
7
2026-10-19 • via Nuitee
L
Lori • family_with_children • us
8
2026-10-12 • via Nuitee
K
Kelly • solo_traveller • us
7
Breakfast is not free
Pros:

Clean, quiet, safe, free parking. Very friendly staff

Cons:

The mattress was way too firm. I felt like I was sleeping on concrete all night. It needs memory foam or something. I also thought they had free breakfast. Breakfast was just ok. Not a huge selection and they charge $15. Other Hiltons i have stayed in have an amazing breakfast buffet that is free. San Jose is the best

2026-10-12 • via Nuitee
W
Wood • family_with_children • us
10
We stayed during evacuation - staff went above and beyond for us and other guests
Pros:

Clean , well cared for

Cons:

Hot tub down

2026-10-08 • via Nuitee
B
Beth • solo_traveller • us
10
2026-09-15 • via Nuitee
B
Berenice • couple • us
4
Pros:

Buena ubicación

Cons:

La recepcionista no nos explicaba bien y no nos quisieron dar desayuno a parte todos los muebles viejos la TV muy vieja

2026-09-07 • via Nuitee
S
Sarah • couple • us
10
2026-09-01 • via Nuitee
L
Lydia • couple • us
10
Working on better rewards.
Pros:

Service , and property clean. Great staff and location. Have been here twice already.

Cons:

Little higher price. And tried checking in on reservation 30 minutes early. But room wasn't ready. Requested King bed and had to settle on two queen.

2026-08-19 • via Nuitee
C
Claude • couple • us
6
Pros:

Property was clean. Staff was kind and welcoming. Room was spacious and comfortable.

Cons:

Jacuzzi was out of service. No Continental Breakfast?

2026-08-10 • via Nuitee
T
Tiffany • couple • us
10
Such a beautiful property and so clean!
Pros:

Very clean, safe location, air condition worked great!!!

2026-07-20 • via Nuitee
C
Creel • family_with_children • us
9
2026-07-20 • via Nuitee
V
Valerie • solo_traveller • us
10
2026-07-20 • via Nuitee
8
879troyh • Family • Avon Park, Florida
2
Great Brand, Poor Service at This Location
Pros:

I stayed at this hotel tonight and was very disappointed with how the staff handled their pet policy. I travel often for both business and pleasure and have always had great experiences at other Hilton locations, including one just last week that was extremely pet‑friendly. They welcomed pets, and many guests had them. The atmosphere and attitude there were completely different.

At this location, I paid the pet fee and signed a list of reasonable rules — including the standard one that pets aren’t allowed in the on‑site restaurant. Since most restaurants don’t allow pets, that rule makes perfect sense. But then I was told I couldn’t leave my dog unattended in the room, an unwritten and unexpected rule I had never encountered at any Hilton. This created a genuine guest dilemma: how exactly was I supposed to get dinner while keeping my pet with me?

I understand that policies can sometimes conflict with one another — that happens. But what made this situation unacceptable was the dismissive attitude of both the manager and the clerks. Instead of helping me navigate an unwritten rule that put me in an impossible position, they offered unrealistic suggestions that someone traveling and unfamiliar with the area couldn’t reasonably follow, and made snide remarks rather than trying to assist.

Because the rule wasn’t written anywhere, they eventually allowed me to leave my chihuahua in the room as long as he didn’t disturb anyone. Still, the experience was disappointing enough that I canceled my reservation scheduled for two weeks later. Enforcing policies is one thing, but making light of a guest’s dilemma caused by an unwritten rule — and responding with dismissive customer service — is simply poor hospitality.

2026-07-10 • via Tripadvisor
A
Angela • couple • us
8
A place to stay
Pros:

Nice gym

Cons:

Not memorable

2026-06-25 • via Nuitee
T
TODD • couple • us
10
2026-06-24 • via Nuitee
J
john • couple • us
10
very good except the hot tub
Pros:

staff was exceptional in the dining area

Cons:

broken hot tub

2026-06-23 • via Nuitee
E
Eva • couple • us
10
Great stat overall. We will become members
Pros:

Dinner and breakfast great. Staff were amazing

Cons:

Front desk person was very a luff She was pleasant but not friendly. Always felt put off.

2026-06-14 • via Nuitee
T
Ted • solo_traveller • us
9
Pros:

Very clean, great location staff was extremely friendly

Cons:

Nothing

2026-06-12 • via Nuitee
S
Silvano • couple • us
7
2026-06-07 • via Nuitee