Royal Palm Hotel

Hotels
•
TrevPAR World Group
8.6 (5404 reviews)
6-8 Palm Boulevard, Umhlanga Ridge , Durban , ZA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Noise disturbances from cleaners
Outdated facilities

Categories

Cleanliness
8.15
Several reviews mention cleanliness positively; however, there were complaints about noise from cleaners in the morning.
Service
9.15
The staff was frequently described as friendly and efficient.
Location
9.15
Many reviews indicated that the hotel's location was convenient and well-placed.
Room Quality
8.65
Guests reported spacious and comfortable rooms, with some mentioning a need for refurbishment.
Amenities
8.15
Some amenities received positive feedback, but there were complaints about outdated facilities.
Value for Money
8.65
Overall strong sentiments about affordability and value for the service received.
Food and Beverage
8.15
Some reviews noted that breakfast could be improved; otherwise, no significant complaints.
Overall Experience
8.75
The overall sentiment from multiple reviews was very positive despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:35

Property Description

Luxurious Accommodations
Situated in the heart of Palm Boulevard, the Royal Palm Gateway Hotel offers spacious apartments and suites with balconies and luxurious bathrooms. The carpeted floors and dimmer lights create a cozy and elegant ambiance for guests to enjoy during their stay.

Dining Experience
Indulge in a culinary journey at the signature restaurant, Thyme, where contemporary dining meets rich textures and color schemes. The elegant café experience extends to outdoor dining in the spacious courtyard, providing a delightful setting for guests to savor their meals.

Convenient Location
Located just opposite the Gateway Theatre of Shopping on Umhlanga Ridge, this ultramodern hotel is only 2 km away from the Indian Ocean beachfront. With attractions like Mangrove Swamps and Umhlanga Lagoon Nature Trail nearby, guests can easily explore the beauty of the area.

Experience luxury and convenience at the Royal Palm Gateway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note guests are required to fill in a credit card authorization form, provide a copy of photo ID and a copy of the credit card within 48 hours of making a reservation. The credit card authorization must be filled in and returned to the Hotel. If guests decline to fill in a credit card authorization, a bank transfer or EFT is also acceptable within 48 hours of making a reservation.

Please note, should you opt to pre-pay by credit card, the credit card produced on check in, must match the one used to guarantee the booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Location

Guest Reviews

8.6
Based on 5404 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
A
Ashen • solo_traveller • za
10
2026-09-19 • via Nuitee
A
Ashen • solo_traveller • za
10
2026-09-19 • via Nuitee
L
LUTCHMEE • extended_group • za
6
2026-09-18 • via Nuitee
N
Nabeel • couple • za
6
2026-09-18 • via Nuitee
S
Samith singh • solo_traveller • za
8
2026-09-18 • via Nuitee
A
Areez • family_with_children • za
10
Phenomenal!
Pros:

We really enjoyed our stay. The room was wonderfully dark, which made it perfect for sleeping in, and the bed and linen were absolutely phenomenal — so comfortable and luxurious.

We also really appreciated the later check-out time, as it made our departure much more relaxed and convenient. The basement parking was another big plus — it was secure, convenient and made coming and going so easy.

Overall, we had a lovely stay and really enjoyed the comfort and convenience the property offered.

Cons:

The only things we noticed were that the taps in the bathroom, by the his-and-hers basins, didn’t have very strong water pressure. One side was stronger than the other, while the other one barely had any pressure at all.

We also struggled with the hot water. My husband showered first and there was already barely any hot water available. By the time I needed to bath, all the warm and hot water was completely finished.

The aircon above the bed also gets extremely cold and is unfortunately positioned in the wrong place, as the cold air blows directly onto the bed.

2026-09-17 • via Nuitee
A
Areez • solo_traveller • za
10
Exceptional
Pros:

We really enjoyed our stay. The room was wonderfully dark, which made it perfect for sleeping in, and the bed and linen were absolutely phenomenal — so comfortable and luxurious.

We also really appreciated the later check-out time, as it made our departure much more relaxed and convenient. The basement parking was another big plus — it was secure, convenient and made coming and going so easy.

Overall, we had a lovely stay and really enjoyed the comfort and convenience the property offered.

Cons:

R The only things we noticed were that the taps in the bathroom, by the his-and-hers basins, didn’t have very strong water pressure. One side was stronger than the other, while the other one barely had any pressure at all.

We also struggled with the hot water. My husband showered first, and there was already barely any hot water available. By the time I needed to bathe, all the warm and hot water had completely run out.

The air conditioning above the bed also gets extremely cold and is unfortunately positioned in the wrong place, as the cold air blows directly onto the bed.

2026-09-17 • via Nuitee
M
msomi • couple • za
8
comfortable
Pros:

everything

Cons:

nothing

2026-09-17 • via Nuitee
K
khumalo • solo_traveller • za
5
2026-09-17 • via Nuitee
K
Kariema • extended_group • za
4
Cons:

Shower was blocked

2026-09-17 • via Nuitee
E
Eddy • couple • za
8
2026-09-17 • via Nuitee
Z
Zubair • couple • za
10
2026-09-16 • via Nuitee
A
Abbubaker • solo_traveller • za
10
2026-09-16 • via Nuitee
B
Bruno • family_with_children • mz
6
2026-09-16 • via Nuitee
M
MOHAMMED EBRAHIM • solo_traveller • za
5
Pros:

Location, although the general area is not what it used to be

Cons:

The hotel is dated, worn out & a bit dirty. Access has been limited to 1 side of the hotel

2026-09-16 • via Nuitee
D
Daluxolo • couple • za
8
I will stay again
Pros:

Good location

Cons:

Clean

2026-09-16 • via Nuitee
Z
Zothile • solo_traveller • za
8
2026-09-15 • via Nuitee
S
Siphamandla • couple • za
9
2026-09-15 • via Nuitee
T
Thembani • solo_traveller • za
8
2026-09-15 • via Nuitee
C
Chantal • solo_traveller • za
10
2026-09-14 • via Nuitee