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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Allergy-free room
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Kid meals
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Outdoor furniture
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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24-hour security
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Delivered food - securely covered
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Broadcast Live sport events
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Cooking class
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Aerobics
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Bingo
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Scuba diving on site
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Snorkeling on site
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Free bus station shuttle
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Fishing nearby
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Horse riding nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 5-Star Stay in the Heart of Zurich
Entertainment System and Hot Tub: Indulge in luxury with our rooms featuring flat-screen TVs and hot tubs for relaxation. Stay entertained and rejuvenated during your stay.
Gourmet Dining and Open-Air Experience: Enjoy a delectable meal at our steakhouse and savor open-air dining during the summer months. Delight your taste buds with our culinary offerings.
Prime Location for Exploration: Explore the beauty of Zurich with ease as Lake Zurich, parks, concert halls, and boutiques are just a short stroll away. Immerse yourself in the charm of the city.
Experience the epitome of luxury and convenience at Alden Suite Hotel Splügenschloss Zurich. Book now for an unforgettable stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is needed) and costs CHF 30 per day.
Location
Guest Reviews
Kleinschalig en dus heel persoonlijk, je wordt letterlijk op je wenken bediend door ontzettend vriendelijk en kundig personeel, de suites zijn fantastisch en massage in de suite is een absolute aanrader, het eten is heerlijk en zeer uitgebreid, auto voor de deur parkeren geen probleem, ik raad dit hotel ten zeerste aan en dat zegt veel aanzien ik nogal kritisch ben😄
Ik kan echt niks bedenken
The room was incredibly big and super comfortable. I think it was the best bed ive ever slept in. Beautiful hotel and staff were super helpful and nice.
Apart from the hotel’s location, everything else is an absolute disaster.
Более развернутый и естественный вариант для отзыва:
The only redeeming quality of this hotel is its location. Everything else is an absolute disaster. The service, the staff, the breakfast, the housekeeping, and the overall experience fall far below what anyone would expect from a five-star property.
One of the most awful places I’ve stayed in over the past few years. It’s a very old hotel with a bizarre and confusing room design. But that would have been tolerable.
What truly stood out was the incredibly incompetent and clumsy staff. For a five-star hotel, they apparently cannot even press a pair of trousers properly or create a decent crease. Everything seems to operate on an assembly line of mediocrity and neglect.
The breakfasts are more like something you’d expect from a cheap business cafeteria than a luxury hotel. In fact, it’s hard to understand who awarded this place its five-star rating in the first place.
As for the breakfast itself, the so-called “buffet” is a masterpiece of stinginess and poor quality. Then you’re offered an omelet that resembles a creamy, shapeless substance rather than an actual breakfast, and immediately presented with a bill for 57 francs, payable on the spot.
The rooms constantly feel damp, and there are insects. Any complaints or remarks are simply ignored.
Housekeeping deserves a special mention as well: cleaning is done only once a day, and a second service is not available.
And the final touch: for a late check-out, they will charge you half of the amount you paid for your entire three-day stay.
Overall, this hotel falls dramatically short of the standards one would expect from a five-star property, both in terms of service and basic hospitality.
Chambres et resto
Le peu d attractions autour de l’hôtel
The room was spacious, and the staff were very friendly and welcoming. Overall, we had a pleasant stay.
The room was spacious, and the staff were friendly and professional.
However, I did not appreciate the requirement to provide a CHF 300 security deposit, along with the repeated reminders that guests would be responsible for any damaged items. While I understand the hotel's policy, I found these repeated warnings somewhat stressful and not fully in line with the experience I would expect from a five-star hotel.
In my opinion, guests choosing a hotel of this standard are generally aware of their responsibility to take care of the room and its furnishings. Therefore, the emphasis on potential charges and damages felt excessive and slightly affected the overall guest experience.
Location and decor were brilliant. Staff were very professional and accommodating
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The style
Not well ventilated
Espaço
Restaurante pode melhorar
Alles
Nichts
Location is Great. You are in the close center proximity. Comfortable beds and pillows. A bit too much tear and wear in rooms. Staff very welcoming except Italian speaking skinny gentleman at the reception. Restaurant staff - very good.
Extremely lovely staff — you can really feel they care and try their best to make your stay comfortable.
Very comfortable bed, mattress and pillows.
Good breakfast with attentive and quick service.
Very spacious room, especially for Zurich.
Only 4 minutes’ walk to the lake and about 15 minutes to the city center.
For us, it was a bit strange to see many artificial flowers in the room and around the hotel. The room felt a little cold and not very cozy. Small details could make it much warmer and more comfortable.
Did not feel like a full-service hotel, let alone a 5-star hotel. This isn't to say it's a bad property but should probably be advertised as a serviced apartment or "apart-hotel" without kitchens or laundry facilities. The service varies but the woman who checked me in was nice, some staff were less pleasant. One porter (Josef) was very rude and told me to go to a pharmacy at 8pm when in fact it closed at 5.30. In room dining was terrible and very overpriced. The rooms were huge but I didn't like them as some of the buttons, locks and other amenities were hard to use and the room felt worn. Location wise it was good. I saw very few guests and was thankful of its quietness. The hotel didn't have much amenities but the prices were reasonable
Our stay at Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition was nothing short of exceptional. From the moment we arrived, the warmth, professionalism, and genuine hospitality of the entire team made us feel truly welcome. Every staff member went above and beyond to ensure our stay was comfortable and memorable.
The suites are incredibly spacious, elegant, and beautifully maintained, offering the perfect combination of luxury and comfort. The beds were extremely comfortable, the ambiance was peaceful, and every detail in the room reflected sophistication and class. The hotel’s quiet yet central location makes it ideal for exploring Zürich while still enjoying complete relaxation.
What impressed us most was the outstanding hospitality. The staff were always smiling, attentive, and ready to assist with anything needed. Their dedication to guest satisfaction truly sets this hotel apart., the cleanliness impeccable, and the overall atmosphere felt warm, luxurious, and welcoming.
Without a doubt, this is one of the finest boutique hotels in Zürich, and we would highly recommend it to anyone looking for comfort, elegance, and world-class hospitality. We look forward to returning again soon.
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