Grand Mercure Allegra Hervey Bay

Hotels
•
Grand Mercure
9.1 (1626 reviews)
468 The Esplanade, Torquay , Hervey Bay , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious apartment
Cons:
Soft beds
Cleanliness issues
Privacy invasion incident

Categories

Cleanliness
8.49
Some mentions of cleanliness issues, including a need for a deeper clean in the ensuite shower.
Service
9.46
Staff were very friendly and helpful, though there was an incident involving privacy invasion.
Location
10
The location received very positive feedback, with proximity to the beach and restaurants cited as a major advantage.
Room Quality
8.95
Generally spacious and comfortable, but some beds were noted as too soft or uncomfortable.
Amenities
8.98
Facilities such as the pool were highlighted positively, though some repairs were needed in the kitchen.
Value for Money
8.94
General sentiment indicates it is worth the price, but some improvements could enhance value.
Food and Beverage
8.49
No major complaints, but limited mentions of dining options.
Overall Experience
9.47
Overall positive sentiment about the stay, with various aspects appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:51

Property Description

Luxurious Beachside Apartments
Located just a few metres from the beach in Hervey Bay, Allegra Hervey Bay offers spacious self-contained apartments with direct access to the Fraser Island World Heritage Site.

Relaxation and Recreation
Guests can unwind by the beach or enjoy a dip in the lagoon pool. For those seeking activity, there's a well-equipped fitness centre and a rejuvenating sauna on offer.

Modern Comfort and Convenience
Each apartment is elegantly decorated and equipped with a spacious lounge, dining area, balcony or courtyard, and a fully functional kitchen. The property also provides underground parking and a boardroom for convenience.

Book your stay at Allegra Hervey Bay for a perfect blend of luxury, relaxation, and adventure.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please not that children under 2 years of age stay free when using existing beds.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HVB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.1
Based on 1626 reviews
Cleanliness: 8.49
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 8.49
Overall Experience: 9.47
J
Jdandexxx151 • couple • us
9
Nice Place! With two good restaurants a few feet away!
Pros:

THE ROOM WAS in very nice condition and well supplied.

Cons:

Having missed the note upon our arrival about internet service login and password and we referred to the Master book in the room which explains all things about the apartment. The information was old and we called an out dated phone number for the WIFI service for that unit. Unfortunately because of this we had NO WIFI on our first day and had to message the staff to have them tell us how to get WIFI service. Please make sure the information in the Master Book is up to date.

2026-06-13 • via Nuitee
K
Kathryn • solo_traveller • au
10
2026-06-12 • via Nuitee
L
Lee Mac Travel • solo_traveller • au
10
Pros:

Extremely comfortable bed, spacious apartment & quiet

Cons:

All good

2026-06-12 • via Nuitee
S
stavros • extended_group • au
8
2026-06-12 • via Nuitee
D
DONNA-MAREE • couple • au
8
2026-06-11 • via Nuitee
C
Christine • solo_traveller • au
10
Pros:

Excellent stay. Very comfortable and close to Esplanade.

Cons:

All good

2026-06-11 • via Nuitee
A
Alexis • solo_traveller • au
8
2026-06-10 • via Nuitee
M
Michael • solo_traveller • au
10
Luxury and convenient
Pros:

Across the road from the beach. Private pool access.

Cons:

Nothing

2026-06-10 • via Nuitee
M
Manuel • family_with_children • au
9
2026-06-09 • via Nuitee
C
Cherry • solo_traveller • au
10
Pros:

Nice and clean

2026-06-08 • via Nuitee
I
Ian • couple • au
8
Loved it and enjoyed lounging in the jacuzzi all day
Pros:

The room, jacuzzi, kitchen and facilities were excellent. It is located closely to a Turkish restaurant and an Italian pastry cafe and good walk to other shops and cafes on the esplanades.

Cons:

I prefer a firmer mattress.

2026-06-07 • via Nuitee
K
kathryn • extended_group • au
5
Unit quite dated. Cockroaches in bathroom. Very stuffy as couldnt leave doors open as no screens
Pros:

Location and pool facility

Cons:

Not being able to open doors to enjoy the sea breeze. No screens or flywire.

2026-06-06 • via Nuitee
M
Mrs JC • solo_traveller • au
9
Pros:

We enjoyed our stay, great location, room was awesome 👌 we really didn't see staff much but the few we did see were friendly.
The restaurant attached to resort out the front was absolutely sensational 👏 definitely the highlight ✨️

Cons:

Our only complaint well not really a complaint more a suggestion was with the private spa in the room, should really have a step rail to assist with getting in or out as someone who was recovering from leg surgery it was extremely hard to get in and out i wouldn't have been able to if my husband wasn't there to assist and elderly people would also really struggle could prevent an issue if someone slips trying to get out by simply adding a hand rail but otherwise highly rate and recommend

2026-06-05 • via Nuitee
D
David • solo_traveller • au
9
Hervey Bay Relaxing Stay
Pros:

Very quiet. Nice location.

Cons:

No view of beach.

2026-06-04 • via Nuitee
M
Marie • couple • au
10
Very nice place for a short break..will be back!
Pros:

Great location with access to beach and eateries short walk away...very clean and comfortable amenities...arranged early check-in with no hassle....

2026-06-04 • via Nuitee
P
phil courtney • extended_group • au
10
Pros:

JUST A GREAT PLACE TO STAY

Cons:

EVERYTHING

2026-06-04 • via Nuitee
T
Tony • couple • au
8
Overall great accommodation... a new mattress would make all the difference.
Pros:

Room 402: Great unit with plenty of space. Even view to the beach & glimpse of sunset through the trees. Room was clean & was in a great location to get to beach & local shops. The Manager was awesome in assisting with trip to Fraser Island. Wi-Fi was great. Great water pressure in shower & spa a bonus.

Cons:

Stayed in room 402...Mattress has passed its used by date. Could do with block-out curtains from the balcony as the room lights up at night from all the street lights.

2026-06-02 • via Nuitee
A
anne • couple • au
10
Pros:

A lovely quiet well furnished apartment on the esplanade. well equipped kitchen and very comfy bed. The parking was easy to access and the trolleys available for us to take our luggage up in the lift to the apartment made access easy for us as an elderly couple!
Close to great cafes, restaurants and long beach walks plus a sweet resident dog called Teddy to greet us each day. Just perfect.

Cons:

Nothing

2026-06-02 • via Nuitee
W
Wayne • solo_traveller • au
9
Pros:

N/A

Cons:

N/A

2026-06-01 • via Nuitee
C
Cynthia • family_with_children • au
8
2026-05-31 • via Nuitee