Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
High Laundry Prices
Cleanliness Issues

Categories

Cleanliness
8.41
The shower was reported to be unclean at times, affecting the experience.
Service
9.88
Staff were consistently described as helpful and kind, enhancing the stay.
Location
9.42
The hotel is well located near historical sites and offers great accessibility.
Room Quality
8.87
Rooms are generally said to be comfy but some reported issues with noise.
Amenities
9.4
Facilities are well-maintained with pleasant touches for guests.
Value for Money
8.36
Laundry prices were overly high, affecting perceived value.
Food and Beverage
9.91
Breakfast received high praise for variety and quality.
Overall Experience
9.38
Guests enjoyed their overall stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:02

Property Description

Luxurious Accommodation and Thematic Decor
Experience a stay like no other at Hotel Boutique Santa Lucia, where luxury meets nostalgia in a 19th-century house. Each room boasts thematic Baroque influences creating a palace-like ambiance, complete with modern amenities like LCD cable TV, minibar, and 24/7 room service.

Culinary Delights and Cultural Proximity
Indulge in a complimentary cocktail upon arrival and savor a daily buffet breakfast in the charming inner courtyard. With three unique restaurants on-site, offering a range of traditional and international cuisines, your dining experience is sure to be unforgettable. Plus, immerse yourself in the city's rich history as iconic cathedrals and museums are just a short stroll away.

Convenient Location and Warm Hospitality
Nestled in Cuenca's Old Town district, Hotel Boutique Santa Lucia provides easy access to key attractions, making exploration a breeze. Let the hotel's warm hospitality and prime location near Mariscal Lamar Airport enhance your stay. Book now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Location

Guest Reviews

9.2
Based on 487 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 8.87
Amenities: 9.4
Value for Money: 8.36
Food and Beverage: 9.91
Overall Experience: 9.38
C
CLAUDIA • extended_group • co
10
ECXELENTE!. Las personas de Cuenca son muuuuy amables. Gracias por su atención.
Pros:

TODO, en especial la amabilidad y buen trato de todas las personas que nos atendieron.

2026-10-31 • via Nuitee
B
Barbara Fabiola • couple • ec
10
Excelente
Pros:

ubicacion y desayuno

2026-10-29 • via Nuitee
P
Pablo Alejandro • solo_traveller • ca
9
2026-10-29 • via Nuitee
P
Pablo Alejandro • solo_traveller • ca
9
2026-10-29 • via Nuitee
A
Anna • couple • it
10
2026-10-27 • via Nuitee
C
Carlos • family_with_children • ec
9
Pros:

La ubicación
Él servicio

Cons:

El aire acondicionado no funcionó

2026-10-26 • via Nuitee
S
Santiago • couple • ec
6
Cons:

Había demasiado ruido y no se podía dormir, deberían hacer alguna regla para respetar el descanso de los huéspedes, teniendo en cuenta que las habitaciones no son insonorizadas.

2026-10-25 • via Nuitee
J
JAVIER ANDRES • couple • ec
10
2026-10-24 • via Nuitee
L
Laura • couple • sg
10
2026-10-20 • via Nuitee
M
Mercedes • couple • ec
10
Buena ubicación
Pros:

Hermoso lugar y limpio. Desayuno completo. Atención de primera. En la
Noche nos dijeron que botella de agua adicional tenían un costo q se cargó en la habitación pero al día siguiente la persona encargada nos dijo que no tenía ningún costo. Parece q la persona de la noche era nueva o no tenía conocimiento.

2026-10-20 • via Nuitee
C
Camilo • extended_group • ec
8
2026-10-19 • via Nuitee
G
Genaro Alfonso • couple • pe
6
Pros:

El desayuno no es variado. Buena ubicación.

Cons:

Falta renovación de instalaciones

2026-10-16 • via Nuitee
A
Angel • couple • us
1
2026-10-13 • via Nuitee
M
Maria • couple • de
10
2026-10-13 • via Nuitee
E
Eric • couple • us
8
Cons:

Was loud at night until about 1:00 as they prepared for breakfast

2026-10-11 • via Nuitee
I
Ingrid Friedli • solo_traveller • ch
10
Pros:

El hotel es una joya.
El patio interior con el restaurante es una belleza. Lleno de detalles de la época.

2026-10-10 • via Nuitee
F
Franz • solo_traveller • de
10
Ganz etwas besonderes
Pros:

Das schönste Hotel, das es gibt! Wenn ich könnte, würde ich dort, wie Udo Lindenberg, ständig leben.

2026-10-09 • via Nuitee
E
Eduard • couple • fr
1
C'est de l'arnaque
Pros:

Rien, je m'étais trompé d'hotel, je voulais réserver un hotel à Cuenca en Espagne, quand j'ai demandé sur Booking. com une réservation à Cuenca Booking m'a prposé des hotel en Equator! Je n'ai pas fais attentionet j'ai réservé cet hotel le 3 Octobre . Cinq minutes après j'ai réalisé mon erreur et j'ai immédiatement contacté l'hotel. Dans la réservation c'était marqué qu'on pouvait annuler jusq'au 3 Octobre. Pourtant l'hotel m'a répondu il faut payer !
Merci Booking. com, je ne crois pas que je vais encore réserver d'hotel par votre site. J'emploirai Hotel.com!!!

2026-10-08 • via Nuitee
F
Florencio • couple • ec
10
Pros:

Tiene una ubicación privilegiada en el centro histórico. La atención del personal es excelente así como sus instalaciones

2026-10-07 • via Nuitee
M
Martha Lucía • couple • ec
10
2026-09-18 • via Nuitee