Hotel B&B - Playa del carmen

Hotels
7.5 (482 reviews)
Avenue. 15 Entre Calle 12 y14 Col. Centro Mza 122 Lote 9 2 loc.n D2 , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Outdated facilities
Missing amenities

Categories

Cleanliness
7.08
Mixed feedback; some found it clean while others noted issues with older facilities and insects.
Service
7.55
Service was noted as friendly but some concerns about responsiveness were mentioned.
Location
8.59
Location was praised for its proximity to attractions.
Room Quality
7.04
Feedback indicated rooms were outdated and did not match expectations from photos.
Amenities
6.57
Several amenities were missing or not well maintained.
Value for Money
8.03
Value mentioned positively relative to price, despite issues.
Food and Beverage
7.58
No specific mentions on food and beverage quality.
Overall Experience
7.55
General satisfaction noted, but expectations were not fully met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:04

Property Description

Tropical Oasis Getaway

Outdoor Pool and Free Wi-Fi
Indulge in relaxation at Hotel Playa del Karma's outdoor pool and stay connected with complimentary Wi-Fi throughout the property.

Complimentary Massage and Hammock
Enjoy a free massage with your reservation and unwind in a hammock in the comfort of your room.

Convenient Location and Nearby Attractions
Explore Playa del Carmen's Fifth Avenue shops just minutes away and visit popular attractions like Xcaret Eco-Archaological Park and Xel-Ha Theme Park within driving distance.

Experience the perfect blend of tranquility and adventure at Hotel Playa del Karma. Book now to secure your tropical escape!

Important information:

Regardless of the season, nonrefundable clauses are in effect in case of early departures or unused nights.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 482 reviews
Cleanliness: 7.08
Service: 7.55
Location: 8.59
Room Quality: 7.04
Amenities: 6.57
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 7.55
A
albelaiz • solo_traveller • mx
8
Pros:

excelente ubicación y precio

2026-07-04 • via Nuitee
A
albelaiz • solo_traveller • mx
8
Pros:

excelente precio, estrategicamente bien, cerca de 5ta avenida, ADO,mercado municipal

2026-07-04 • via Nuitee
R
RODRIGUEZ • solo_traveller • co
1
Pros:

No me gustó nada, todo fue una estafa, en la oferta de booking decía desayuno incluido y las instalaciones se veían bastante acogedoras, ninguna de las anteriores fue cierto

Cons:

Es una pena que realicen publicaciones engañosas

2026-07-02 • via Nuitee
Y
Yllescas • solo_traveller • mx
10
Pros:

El trato y la ubicacion

Cons:

Alberca muy pequeña

2026-07-02 • via Nuitee
J
JOSE DEL CARMEN • solo_traveller • mx
10
Pros:

La ubicación

2026-07-02 • via Nuitee
T
Toby • couple • us
5
If you go by photos you will be shocked with the reality of the live not so beautiful version of the property
Pros:

Location, price

Cons:

The photos were opposite reality

2026-06-30 • via Nuitee
S
Soroush • solo_traveller • au
5
Pros:

Location is good

Cons:

As basic as it could be, not good for more than 1 or 2 days.

2026-06-29 • via Nuitee
M
Montiel • extended_group • mx
8
Accesible económicamente
Pros:

Mmm pues la relación calidad precio, para un viaje con amigos para cotorrear en la ciudad y no soltar la billetera en un hospedaje está súper, cumple con su función de lo más sencillo pero sin perder su objetivo

Cons:

No me gustó que no había frigo en la habitación solamente, de ahí en fuera reitero en calidad-precio estaba súper bien, no sé si es el precio que manejan regularmente

2026-06-24 • via Nuitee
A
Arjona Villaseñor • solo_traveller • mx
10
Pros:

Exelente atención

Cons:

Ningún inconveniente

2026-06-24 • via Nuitee
H
herros • solo_traveller • mx
8
Pros:

El área de alberca es lindo solo falta un sanitario afuera

Cons:

No hacen limpieza si no la pides y no hay nada con que secar adentro. Solo nos dieron 2 toallas para 4 personas

2026-06-24 • via Nuitee
C
Claudio • solo_traveller • ar
10
Pros:

Excelente!

2026-06-24 • via Nuitee
שלום • solo_traveller • il
10
2026-06-24 • via Nuitee
R
Ruiz sanchez • solo_traveller • mx
10
2026-06-21 • via Nuitee
A
Astou • couple • fr
7
2026-06-20 • via Nuitee
J
Jimmy • solo_traveller • co
8
Pros:

Cerca de los mejores llegares de la 5.

Cons:

Un poco viejo y descuidado.

2026-06-18 • via Nuitee
D
diaz • solo_traveller • mx
9
2026-06-17 • via Nuitee
M
MARIA GRISSEL • solo_traveller • mx
8
Pros:

Buena ubicación, precio justo

2026-06-16 • via Nuitee
E
eduardo • solo_traveller • ar
8
2026-06-14 • via Nuitee
D
DOMINGUEZ ROMERO • family_with_children • mx
10
Buen alojamiento con excelente ubicación!
Pros:

Limpieza en mi habitación grande y lindos detalles de decoración por mi cumpleaños, personal amable

Cons:

Qué dejé el hotel 2 noches antes de que terminará mi reservación y me avisaron media hora antes de la salida y no quisieron darme media hora más para dejar la habitación con todo empacado y tuve que salir al lobby para acomodar mis cosas

2026-06-12 • via Nuitee
J
Juan carlos • solo_traveller • mx
10
Comodida y precio excelente 👌
Pros:

El concepto de lugar es muy bonito, tener contacto con la naturaleza y la piscina esta muy bonita.

Cons:

Todo estaba excelente 👌

2026-06-11 • via Nuitee