Renaissance Indianapolis North Hotel

Just a beautiful place! Love the bar area, food and staff are always great!

One star — my room was reassigned while I was still an active guest.

I booked a three-night stay at the Renaissance Indianapolis North Hotel, checking in Sunday and scheduled to check out Wednesday. I arrived in good health. During the middle of my second night, however, I began developing congestion in my throat. By the following day—the same day this room incident occurred—I had developed a severe headache that persisted throughout the day.

On Tuesday evening, I briefly returned to Room 319 at approximately 5:00 or 6:00 p.m. When I returned again around 7:30 p.m., my room key no longer worked. I then discovered that the hotel had reassigned my room to someone else even though my reservation had not ended.

I went downstairs and spoke with Jank at the front desk. She told me that I would be moved to another room and asked whether I would accept a room with two beds. I agreed, provided that the hotel could also assist me with headache medicine because I was already feeling sick and dealing with a significant headache.

After I accepted the replacement room, I continued asking about the medication and was ultimately told that the hotel could not provide it. I understand that the hotel may have policies concerning the distribution of medicine, but that did not make the situation any less frustrating. I was already feeling unwell, and I was simultaneously dealing with the stress of discovering that my room access had been terminated and my room had been given to another guest.

The central issue is not the medication. The central issue is that, during an active reservation, my key was deactivated, my room was reassigned, and I was displaced from the room I had paid for before my scheduled checkout date. This raised serious concerns regarding guest privacy, security, room-control procedures, and the handling of personal belongings.

The front desk’s response did not reflect the seriousness of what had occurred. Being moved to another room did not adequately address how or why an occupied room was reassigned in the first place. This was an unacceptable experience and is the reason for my one-star rating.

Location

Henry is fun, generous, creative, kind, professional, and just the best server. We really appreciate him and adore him. Thank you!!

Henry was absolutely incredible. He made us feel like family. We all connected with him so much and will be back to see him!

Writing this a little late but, I had to make sure I got this out before I forget. I need to shout out the front desk attendant Liz. Before I arrived I was so lost and had a ton of questions and Liz stayed on the phone with me the entire time and answered every single one. she even let me go on a little spill before we ended the call. To my surprise, when it was time for me to check in, she was the one who tended to me and my family. even with all my questions she never made it seem like I was a burden. I didn't get a chance to say thank you before leaving because I didn't see her upon check-out but I had to write this as my way of saying thank you and hopefully we will be able to return!

We had 2 exceptional interactions with hotel staff. Henry made us feel welcome at the bar and seemed to take a genuine interest in everyone in the restaurant. He even coordinated a singing of happy birthday for another guest. The 2nd exceptional service came from the front desk. The complimentary clothes dryer was broken, so we were about to head out to a local laundromat but the front desk offered to run our clothes through their in house dryer. We went to grab dinner and had it ready for us as we walked in. He even folded the clothes.

I wanted to recognize the outstanding customer service I recently received from Kristina at the Renaissance Hotel in Northwest Indiana.
I had a reservation, related to a team meeting, I was unfortunately unable to make the hotel portion of the trip, due to a personal unexpected event. I had called to cancel my reservation but wasn't sure if it was done within the required timeframe. When I later saw that I had been charged for the full stay, I called the hotel expecting to simply ask about the policy.
Kristina was incredibly understanding, professional, and kind throughout the entire conversation. She took the time to listen, spoke with her manager on my behalf, and even called me back personally with an update. To my surprise and gratitude, they approved a full refund of the room charge.
What could have been a frustrating experience turned into a reminder of how much great customer service matters. Kristina treated me with empathy, respect, and genuine care, and it made all the difference. Thank you to Kristina and the management team for going above and beyond.
Highly recommend this hotel based on the exceptional level of customer service alone!

The hotel is excellent for a team trip. Huge lobby/restaurant area for hanging out. Rooms were quiet. Starbucks right in the lobby - Henry was always very cheerful and a great way to start the day.

My big family came to Carmel to support my son at the 2026 International Piano Competition. I booked serval rooms with so many visitors. The manager on duty and all staff at the front desk gave me excellent support. Their service is outstanding. We all enjoyed the stay at this hotel. I want to say a big thank you to all of them.!

The staff was pleasant

Very nice and clean hotel. Henry at the coffee counter was the best. A cheerful greeting in the early morning made you feel so welcome! Best service and great coffee!!!