Best Western Plus Richmond

Hotels
•
Best Western Plus
6.8 (1058 reviews)
5300 Airport Square Lane , Sandston , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Proximity to airport
Friendly staff
Good breakfast
Cons:
Issues with cleanliness
Billing errors
No hot water

Categories

Cleanliness
4.44
Multiple reviews mentioned cleanliness issues, including mold and a bad smell.
Service
7.91
Generally good service noted, but with significant exceptions in the billing process.
Location
8.45
Proximity to the airport and considered a good area for visitors.
Room Quality
5.9
Mixed reviews; some indicated problems with old mattresses and room placement.
Amenities
7.43
Amenities were mentioned positively, although some items like hot water were lacking.
Value for Money
6.39
Considered acceptable by some, while others expressed it felt wasteful due to check-in issues.
Food and Beverage
8.44
Breakfast was well-received, contributing positively to the overall experience.
Overall Experience
5.41
Many reviews reflect a troubling experience, heavily impacted by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:06

Property Description

Convenient Location and Amenities
Located just 3.6 km from Richmond International Airport, Best Western Plus Richmond offers free airport shuttle services for a hassle-free arrival. Each guest room is equipped with essential amenities including a microwave, refrigerator, and work desk, ensuring a comfortable stay.

Fitness and Dining Options
Guests can stay active at the on-site fitness centre or catch up on work at the business centre. Fuel your day with a daily continental breakfast offered by Best Western Plus Richmond. Additionally, enjoy complimentary shuttle services to popular nearby restaurants such as TGI Fridays, Olive Garden, and Red Lobster.

Nearby Attractions
With Richmond International Raceway just 17 km away and The Virginia State Capitol 15 km away, guests can easily explore key attractions during their stay.

Book your stay at Best Western Plus Richmond for a seamless travel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.8
Based on 1058 reviews
Cleanliness: 4.44
Service: 7.91
Location: 8.45
Room Quality: 5.9
Amenities: 7.43
Value for Money: 6.39
Food and Beverage: 8.44
Overall Experience: 5.41
H
Howard • solo_traveller • us
3
Pros:

The beds were slightly comfortable and breakfast was ok.

Cons:

The dumpsters were piled to the trees, halls cluttered with cleaners and furniture, bathtub had mold , there was boogers on the wall. It was gross

2026-05-27 • via Nuitee
A
Aydin • couple • us
7
Pros:

Decent breakfast. Comfortable-sized room.

2026-05-26 • via Nuitee
T
Tasha • solo_traveller • us
8
Pros:

Location

Cons:

Nothing, everything was fine

2026-05-26 • via Nuitee
G
Greg • solo_traveller • us
5
Pros:

Friendly staff, good value

Cons:

Moldy smell when you opened the door. No shampoo.

2026-05-26 • via Nuitee
R
Ruth • solo_traveller • us
4
Pros:

Old hotel, but clean. No bugs.

Cons:

Old hotel, as seen when looking at it. Small room. Elevator scary. Smelled like pot every time we opened our door. Would not stay here again especially for the price we paid.

2026-05-25 • via Nuitee
C
Charles • solo_traveller • us
1
2026-05-24 • via Nuitee
L
Larry • solo_traveller • us
10
Pros:

Where location was.Shuttle services

Cons:

No shampoo or soap or conditioner and tub was stain. Some outlets in lamps was working

2026-05-24 • via Nuitee
C
Charles • solo_traveller • us
1
Pros:

Breakfast

Cons:

Staff was disorganized, confused, and not helpful. The room was not ready after checking in. We were moved twice, ending up back in the original room. Holes in the wall and broken shower tiles. There was furniture piled up in the hallways. There were groups of men in the parking lot just below us playing loud music and drinking beer until about 10 PM. When asked about this the front desk person said they should end about 9:30.

2026-05-17 • via Nuitee
M
marlen • extended_group • ve
5
Es cerca del aeropuerto para pasar 1 niche está bien pero es muy costoso para la calidad de hotel
Pros:

Desayuno estaba aceptable tenían huevos y era variado

Cons:

Está viejo el mobiliario y al parecer lo están cambiando así que en los pasillos de pisos superiores vez los muebles que van sacando de las habitaciones
Mal olor en los pasillos algo medio extraño se sentía de olores
La recepción nos alojó inicialmente en una habitación que estaba ocupada
Nos entregaron llaves y al abrir puerta había maletas y bolsos dentro
Luego reclamamos y nos enviaron a otra habitación

2026-05-17 • via Nuitee
P
Preston • couple • us
3
2026-05-11 • via Nuitee
L
Lahcen • family_with_children • us
1
Sorry I won’t be there another time
Pros:

None

Cons:

The place is outdated. I didn’t fell safe on the place. The parking lot have clients drinking outside at the parking lot. Bed wasn’t comfortable.

2026-05-11 • via Nuitee
L
Leneika • couple • us
1
Never staying here again.
Pros:

Nothing.

Cons:

Everything.

2026-05-07 • via Nuitee
M
Michelle • couple • us
8
2026-05-06 • via Nuitee
J
James • solo_traveller • us
9
booked two beds, only one in room
2026-05-05 • via Nuitee
B
Barbara • couple • us
6
Pros:

Staff was very nice

Cons:

property was run down

2026-05-03 • via Nuitee
A
Anibal • solo_traveller • us
6
2026-05-01 • via Nuitee
T
Tasheama • solo_traveller • us
10
Nice will stay again
Pros:

Friendly staff and comfortable bed and pillows

2026-04-28 • via Nuitee
C
Christene • solo_traveller • us
1
Disappointing and fear inducing.
Pros:

The location near the airport was great. The airport shuttle was nice and convenient. The driver and front desk staff were helpful and kind.

Cons:

The hotel did not appear to be kept up well. There was a persistent loud beep noise every few seconds that came from near the front desk. Patchwork within the rooms was evident and apparent. Cleanliness was reasonable. There was a very loud and intoxicated room of people playing loud music across the hall. My room phone didn’t work. I had to use my cell phone and call the hotel phone number 4 times before someone answered. The front desk person went to the room to address the noise, which improved for only 3 minutes. I called the front desk again and was offered a different room, which I accepted. I ultimately had to move rooms after 12:30a to a handicapped room with a smaller bed. The front desk person was apologetic. There was no offer to discount my room for the inconvenience, downgraded room, and disruption of my sleep.

2026-04-27 • via Nuitee
D
Dylana • extended_group • us
7
2026-04-22 • via Nuitee
H
Hickey • family_with_children • us
9
2026-04-15 • via Nuitee