Best Western Plus Richmond

Hotels
•
Best Western Plus
6.8 (1087 reviews)
5300 Airport Square Lane , Sandston , us
+1 804-222-8200

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Proximity to airport
Friendly staff
Good breakfast
Cons:
Issues with cleanliness
Billing errors
No hot water

Categories

Cleanliness
4.44
Multiple reviews mentioned cleanliness issues, including mold and a bad smell.
Service
7.91
Generally good service noted, but with significant exceptions in the billing process.
Location
8.45
Proximity to the airport and considered a good area for visitors.
Room Quality
5.9
Mixed reviews; some indicated problems with old mattresses and room placement.
Amenities
7.43
Amenities were mentioned positively, although some items like hot water were lacking.
Value for Money
6.39
Considered acceptable by some, while others expressed it felt wasteful due to check-in issues.
Food and Beverage
8.44
Breakfast was well-received, contributing positively to the overall experience.
Overall Experience
5.41
Many reviews reflect a troubling experience, heavily impacted by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:06

Property Description

Convenient Location and Amenities
Located just 3.6 km from Richmond International Airport, Best Western Plus Richmond offers free airport shuttle services for a hassle-free arrival. Each guest room is equipped with essential amenities including a microwave, refrigerator, and work desk, ensuring a comfortable stay.

Fitness and Dining Options
Guests can stay active at the on-site fitness centre or catch up on work at the business centre. Fuel your day with a daily continental breakfast offered by Best Western Plus Richmond. Additionally, enjoy complimentary shuttle services to popular nearby restaurants such as TGI Fridays, Olive Garden, and Red Lobster.

Nearby Attractions
With Richmond International Raceway just 17 km away and The Virginia State Capitol 15 km away, guests can easily explore key attractions during their stay.

Book your stay at Best Western Plus Richmond for a seamless travel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.8
Based on 1087 reviews
Cleanliness: 4.44
Service: 7.91
Location: 8.45
Room Quality: 5.9
Amenities: 7.43
Value for Money: 6.39
Food and Beverage: 8.44
Overall Experience: 5.41
Q
Quincy • couple • us
4
Won't go back
Pros:

Terrible

Cons:

Amenities breakfast

2026-07-25 • via Nuitee
A
Augusto • solo_traveller • us
4
Cons:

The management refused to address the illegal activities of guest taking the handicap parking causing elderly and disabled guests having to search for parking, while young construction workers took the available spots.

2026-07-24 • via Nuitee
K
Kristen • couple • us
7
Overall I stay again.
Pros:

It was convenient to to where we needed to go.

Cons:

It could have been cleaner & the room kinda smelled funny at times.

2026-07-20 • via Nuitee
J
John • solo_traveller • us
10
2026-07-20 • via Nuitee
H
Henry • couple • us
1
The worst hotel I have seen to this day. I am very disappointed.
Pros:

This was the most disgusting room I have ever seen. The entire bathroom had black mold everywhere. Every crack in the bathroom was dirty. There was water damage and mold all throughout the room as well. Yellow pillows and dirty carpet everywhere as well.

Cons:

The room was extremely dirty. Do not stay here. It is so dirty and the staff are very unprofessional. The only positive is the location being close to the airport.

2026-07-19 • via Nuitee
E
Ebony • couple • us
10
2026-07-19 • via Nuitee
S
Sabatier • solo_traveller • us
8
2026-07-10 • via Nuitee
N
Neia • family_with_children • us
3
disappointing
Pros:

Location

Cons:

Very unclean, not secure/ breakfast was not beatable and and the area was very unclean. It was just very unclean! Security really was a problem.

2026-07-09 • via Nuitee
J
Jason Beaulieu • solo_traveller • ca
8
Bien, mais en plan B
Pros:

L'emplacement correct

Cons:

A notre arrivée, plusieurs employés dormais dans le hall d'entrée alors que d'autre mangeait leurs plats indien, l'odeur etait abominable

2026-07-08 • via Nuitee
H
Harold • solo_traveller • us
7
Pros:

Convenience

Cons:

Breakfast

2026-07-06 • via Nuitee
N
Neia • couple • us
4
Horrible
Pros:

Pool maintenance name Bow.

Cons:

Security was a big problem for my family and me in our rooms. Security doors are jarred side entrance door is broken. This is a security issue, anybody could just walk. I felt that it wasn’t safe to leave my room without a chaperone or my husband. it really smells bad. The carpet needs to be clean. They’re using some type of deodorizer that is no longer working. If you have a weak stomach, you know what would help happen. My shower was broken water everywhere. It was just a horrible experience.

2026-07-06 • via Nuitee
K
Khalid • family_with_children • us
7
Pros:

Hot coffee

Cons:

waffle make is there but no waffle batter, and 2 items with pork which we can not have pork, bread and pastry both old and dry, then i try 2 boiled egg that also uncooked. Then we done breakfast somewhere else.

2026-07-06 • via Nuitee
D
Dachosenone • solo_traveller • us
7
It was prefect will do it again
Pros:

Clean

Cons:

Food won’t that good

2026-07-06 • via Nuitee
N
Neia • family_with_children • us
3
2026-07-06 • via Nuitee
J
James • couple • us
10
2026-07-05 • via Nuitee
D
Doris • couple • us
8
2026-07-05 • via Nuitee
F
Frances • couple • us
2
2026-07-01 • via Nuitee
P
Pittman • solo_traveller • us
4
2026-06-30 • via Nuitee
M
Mullins • couple • us
5
2026-06-29 • via Nuitee
A
Augusto • solo_traveller • us
8
Parking issue, thus I feel this needs to be addressed via Google reviews.
Pros:

Staff

Cons:

My greatest concern during my stay was the property management’s failure to ensure that accessible parking spaces remained available for guests with disabilities. Both my elderly mother and I have disabilities and require accessible parking. I brought this issue to the management’s attention on several occasions, yet no meaningful action was taken.

As a result, my mother and I repeatedly had to park farther away and walk a considerable distance because vehicles without proper authorization were occupying the accessible spaces. This was particularly common among some of the younger men staying at the hotel for construction work. Allowing this situation to continue was inconsiderate and placed an unnecessary physical burden on guests with mobility limitations.

This reflects poorly on the hotel, the property, and its management, especially because this is not the first time I have experienced this problem. I have stayed at this hotel four times because its location is essential for my work, but the ongoing lack of attention to accessible parking is deeply disappointing. Management should take immediate and consistent steps to monitor these spaces and ensure they remain available to guests who genuinely need them.

2026-06-29 • via Nuitee