Best Western Plus Richmond

Hotels
•
Best Western Plus
6.8 (1105 reviews)
5300 Airport Square Lane , Sandston , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Proximity to airport
Friendly staff
Good breakfast
Cons:
Issues with cleanliness
Billing errors
No hot water

Categories

Cleanliness
4.44
Multiple reviews mentioned cleanliness issues, including mold and a bad smell.
Service
7.91
Generally good service noted, but with significant exceptions in the billing process.
Location
8.45
Proximity to the airport and considered a good area for visitors.
Room Quality
5.9
Mixed reviews; some indicated problems with old mattresses and room placement.
Amenities
7.43
Amenities were mentioned positively, although some items like hot water were lacking.
Value for Money
6.39
Considered acceptable by some, while others expressed it felt wasteful due to check-in issues.
Food and Beverage
8.44
Breakfast was well-received, contributing positively to the overall experience.
Overall Experience
5.41
Many reviews reflect a troubling experience, heavily impacted by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:06

Property Description

Convenient Location and Amenities
Located just 3.6 km from Richmond International Airport, Best Western Plus Richmond offers free airport shuttle services for a hassle-free arrival. Each guest room is equipped with essential amenities including a microwave, refrigerator, and work desk, ensuring a comfortable stay.

Fitness and Dining Options
Guests can stay active at the on-site fitness centre or catch up on work at the business centre. Fuel your day with a daily continental breakfast offered by Best Western Plus Richmond. Additionally, enjoy complimentary shuttle services to popular nearby restaurants such as TGI Fridays, Olive Garden, and Red Lobster.

Nearby Attractions
With Richmond International Raceway just 17 km away and The Virginia State Capitol 15 km away, guests can easily explore key attractions during their stay.

Book your stay at Best Western Plus Richmond for a seamless travel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.8
Based on 1105 reviews
Cleanliness: 4.44
Service: 7.91
Location: 8.45
Room Quality: 5.9
Amenities: 7.43
Value for Money: 6.39
Food and Beverage: 8.44
Overall Experience: 5.41
H
Holloway • solo_traveller • us
7
2026-09-17 • via Nuitee
T
Thomas • couple • us
8
Very good
2026-09-14 • via Nuitee
D
Deana • extended_group • us
6
Pros:

Our room was large and clean. The staff was welcoming

Cons:

The common areas were extremely warm and frankly dated. Still, it was clean!

2026-09-09 • via Nuitee
H
Harold • solo_traveller • us
8
great
Pros:

everthing

Cons:

nothing

2026-09-08 • via Nuitee
T
Terrell • solo_traveller • us
10
Pros:

Location and it was a great price

Cons:

Warm in the hallways.

2026-09-07 • via Nuitee
A
Annette • couple • us
10
2026-09-07 • via Nuitee
I
Iles • solo_traveller • us
5
Pros:

Simplicity in finding the location.

Cons:

Not having the handicap room on the first floor available, and the elevator to the second floor took forever to get to work.

2026-09-04 • via Nuitee
I
Idonia • couple • us
1
DO NOT BOOK HERE IF YOU ARE CLEAN AND DONT CARRY PROTECTION
Pros:

The place looked and smelled unsanitary. Made me not want to eat or stay there once I checked in. I prepaid so I couldn’t go anywhere else without paying again. Will never come back.

Cons:

Very run down and dirty smelling. Over ran by Hispanic occupants that party, drink and smoke all night at the pool. They also intimidate you with dirty looks if you try to use the facilities. When advised the front desk they said they have a contract for 65 rooms there so basically they get to do what they want. Rooms are smoked out, outdated, lumpy old mattresses, cigarette burns in bedding, mold stains in the bathroom, phone and lamp didn’t work. I was charged $270 for 2 nights in this $#@& hole. Very disappointed and disgusted. WILL NEVER BOOK THERE AGAIN. Shuttle was very dirty and had no AC!

2026-09-01 • via Nuitee
J
Judith • solo_traveller • us
7
2026-08-26 • via Nuitee
M
Miguel • family_with_children • us
4
Marginal
Pros:

Beds were confortable, room was clean.

Cons:

Building common grounds are poorly maintained. Pool area was busy with a group of adult males heavily drinking and playing loud music. That went on from 4:30 pm until late into the night, past 11 pm. An exterior side door was just hanging unsecured.

2026-08-23 • via Nuitee
K
Katielee • solo_traveller • us
1
Pros:

The price

Cons:

EVERYTHING

2026-08-23 • via Nuitee
N
Nathan • family_with_children • us
3
I would recommend finding somewhere better to stay.
Pros:

The breakfast wasn’t bad lots of drinks and food to choose from

Cons:

Bed was uncomfortable. Stayed two nights in between the nights they never took out the garbage in our room or the lobby both over following. They never brought and replaced towels. They’re was no hand soap for washing hands. Fridge didn’t rly makes things that cold even with the dowel turned up max cold.

2026-08-20 • via Nuitee
L
Larry • extended_group • us
9
2026-08-18 • via Nuitee
L
Lori • couple • us
7
It was fine for an overnight stay. Met all our needs.
Pros:

Staff very nice. Breakfast was great. Overall, just what we needed.

Cons:

Needs updated. We had three rooms and each had a couple of issues. Old furniture was in the hallway.

2026-08-17 • via Nuitee
C
Carmine • couple • us
10
2026-08-16 • via Nuitee
A
Angel • couple • us
10
2026-08-07 • via Nuitee
G
grace • couple • us
1
Not stay there any more
Pros:

Location and value

Cons:

The whole building smells weed, building materials and boxes everywhere

2026-08-06 • via Nuitee
R
Ross • solo_traveller • us
10
2026-08-05 • via Nuitee
M
Mark • family_with_children • us
1
NEVER again - very disappointed in Best Western
Pros:

Nothing - this hotel is dirty, old and nasty

Cons:

Bathroom dirty, mold all over the shower, vomit on the wall, carpet filthy and the mattress was awful

2026-08-05 • via Nuitee
S
Stevenson • solo_traveller • us
1
Pros:

Nothing, horrible experience!

Cons:

The hotel was dirty, safety hazards everywhere and my son found a Crack pipe in our room.

2026-08-02 • via Nuitee