Hotel BB Palace (A Family Hotel)

Hotels
6.2 (9 reviews)
2638-2642, Bank Street, Gurudwara Road ,Karol Bagh , New Delhi , in

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Supportive front desk (Pankaj Pathak)
Helpful staff members
Good location
Spacious room
Cons:
Poor cleanliness and hygiene
Promised breakfast not provided
Kitchen closed and delivery not allowed to room (had to collect downstairs)
Reluctant/poor staff behavior; perceived staff degradation
Overall low standards / negative overall experience

Categories

Cleanliness
2.5
Multiple mentions of low hygiene and poor room cleanliness; guests explicitly reported that room needed better cleanliness and hygiene was very low.
Service
5.5
Mixed feedback: individual staff (front desk Pankaj Pathak) praised as supportive, but several complaints about reluctant behavior and restrictive delivery policy and comments that staff quality has degraded.
Location
8
Explicitly noted as 'location is good' in the review.
Room Quality
7.1
Room described as spacious (positive), though overall low standards were also mentioned elsewhere.
Amenities
10
Standard quality for this hotel tier.
Value for Money
10
Standard quality for this hotel tier.
Food and Beverage
3.5
Negative: breakfast that was included was not provided and the kitchen was closed, forcing guests to order outside with delivery restrictions.
Overall Experience
3
Overall negative sentiment across headlines ('Disappointed', 'Never ever stay there !!') and comments about low standards.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:47

Property Description

Modern Amenities and Convenience
Hotel B.B Palace, nestled in the bustling Karol Bagh Market, offers contemporary air-conditioned rooms with flat-screen TVs and free WiFi. With a 24-hour front desk and free parking, enjoy electronic key-card access and en suite bathrooms with hot-water showers.

Central Location and Accessibility
Conveniently situated near major landmarks like Sadar Bazaar and New Delhi Railway Station, Hotel B.B. Palace provides easy access to Old Delhi Railway Station, Connaught Place, and Jama Masjid. The proximity to airports and the metro station makes traveling a breeze.

Dining with a View
Indulge in city views and grilled delights at Skewers or savor modern Indian cuisine at Pepper restaurant. Whether it's business or leisure, this hotel caters to all your needs effortlessly.

Book now for a memorable stay at Hotel B.B. Palace!

Important information:

Guests are required to show photo identification upon check-in. For Indian nationals, this means a driver's license, Aadhar Card or any government-approved ID. PAN cards are not accepted. All foreign nationals are required to provide a valid passport and visa.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: DEL

Location

Guest Reviews

6.2
Based on 9 reviews
Cleanliness: 2.5
Service: 5.5
Location: 8
Room Quality: 7.1
Amenities: 10
Value for Money: 10
Food and Beverage: 3.5
Overall Experience: 3
B
Bhargav • solo_traveller • in
6
overall good, can be better had the hotel takes extra care.
Pros:

all the staff members were good, the front office desk Pankaj Pathak has been a good support. location is good. specious room.

Cons:

although my package included breakfast but no breakfast was provided.
room needed better cleanliness and proper hygene.
kitchen was closed so I had to order from outside, but the staff was not allowing delivery person to deliver the order to the room, I had to go-down to collect my parcel, such a reluctant behaveour!

2026-07-24 • via Nuitee
I
Imran • couple • in
3
Disappointed , never want to visit
Pros:

Degraded from before previous staff were better

Cons:

Hygiene is very low

2026-05-13 • via Nuitee
S
Saurabh • couple • in
1
Never ever stay there !!
Pros:

Low standards

Cons:

Everything !

2026-04-06 • via Nuitee
A
Abdullah • couple • in
1
Pros:

Room size small
Bed size small
Upside constrution activities so constant noise and also from road side trafffic noise continuosly.

2026-01-19 • via Nuitee
A
Abhishek • young couple • in
8
Very good
Pros:

Staff, cleanliness, room , bed

Cons:

Chicken biryani had tight pieces & they were not clean , really had taste

2025-07-01 • via Nuitee
S
Sahabdeen • review category business travellers • in
9
Superb
2024-11-20 • via Nuitee
S
Sunil • review category business travellers • in
6
Pleasant
2024-11-17 • via Nuitee
S
Shah • review category business travellers • in
7
Good
2024-10-01 • via Nuitee