MainStay Suites Texas Medical Center-Reliant Park

Hotels
•
Main Stay Suites
7 (452 reviews)
3134 Old Spanish Trail , Houston , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Accommodating staff
Convenient location
Affordable rates
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
4.39
Multiple mentions of roaches and dirty conditions in rooms.
Service
8.86
Staff were accommodating and helpful, though there were some service issues with towels.
Location
8.9
Proximity to hospitals and travelers found it convenient.
Room Quality
6.85
Rooms varied in quality; issues with mattress and amenities.
Amenities
5.88
Lack of essential kitchen items; some enjoyed the kitchenette.
Value for Money
8.34
Generally good value considering proximity to services, despite some issues.
Food and Beverage
6.39
Limited review of breakfast and kitchen facilities.
Overall Experience
6.36
Mixed experiences; helpful staff and location balanced by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:18

Property Description

Modern Accommodations
MainStay Suites Texas Medical Center/Reliant Park offers comfortable guest rooms equipped with essential amenities such as air conditioning, flat-screen TV, and free toiletries. The rooms provide a relaxing space for guests to unwind after a day of exploring Houston.

Convenient Facilities
Guests can take advantage of the fitness centre, sun terrace, and business centre during their stay. Additionally, the hotel provides free private parking, a shared lounge, and vending machines with snacks and drinks for added convenience.

Prime Location
Situated just a few kilometers away from popular attractions like Houston Zoo and Houston Museum of Natural Science, MainStay Suites Texas Medical Center/Reliant Park is the ideal choice for travelers looking to explore the city. Book now for a memorable stay in Houston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7
Based on 452 reviews
Cleanliness: 4.39
Service: 8.86
Location: 8.9
Room Quality: 6.85
Amenities: 5.88
Value for Money: 8.34
Food and Beverage: 6.39
Overall Experience: 6.36
D
DUC KHA • extended_group • us
7
2026-05-29 • via Nuitee
A
Aref • couple • fr
8
2026-05-28 • via Nuitee
D
Daija • family_with_children • us
6
2026-05-21 • via Nuitee
M
Malaka • family_with_children • us
6
2026-05-18 • via Nuitee
T
Tony • solo_traveller • us
1
Very DISAPPOINTED 😞
Pros:

Nothing

Cons:

I stayed at this hotel Booking number
6504945553, last night April 24, 2025 on 3rd floor and unfortunately had a very disappointing experience. The property looks nothing like the photos shown online, which was misleading from the start. The room itself felt poorly maintained, and the restroom was especially concerning the tub had visible mildew and rust, making it feel unclean and uncomfortable to use.
To make matters worse, there were bugs in the room, which is completely unacceptable for any hotel stay. Overall, the lack of cleanliness and the difference between the advertised images and reality made this a very unpleasant visit. I would not recommend staying here unless significant improvements are made. Therefore, I am asking for a full refund.

2026-05-13 • via Nuitee
L
Louisa • solo_traveller • us
10
2026-05-13 • via Nuitee
B
Belinda • solo_traveller • us
10
2026-05-07 • via Nuitee
R
Ricardo • extended_group • us
10
Pleasant, good enough for the rodeo
Pros:

The design of the room and kitchen

Cons:

Some homeless are walking around

2026-05-06 • via Nuitee
C
Cody • solo_traveller • us
8
2026-05-04 • via Nuitee
D
Daniel • extended_group • us
5
2026-05-01 • via Nuitee
D
Donna • solo_traveller • us
10
Pleasant and convenient!
Pros:

Near our destination

2026-04-30 • via Nuitee
S
Sean • solo_traveller • us
4
Pros:

The price was ok.

Cons:

The facility was under construction and that was not told to us.

2026-04-26 • via Nuitee
W
Walter • solo_traveller • us
8
Very convenient to where I needed to be. Fridge, cooktop, and microwave were nice to have for multi day stays.
Pros:

Location. Friendly staff. Complementary coffee.

Cons:

Needed some updating.

2026-04-20 • via Nuitee
• couple • us
5
2026-04-07 • via Nuitee
M
Melvin • family_with_children • sg
7
2026-04-04 • via Nuitee
S
Syma • couple • us
4
Pros:

The front desk staff was very nice but the hotel is very outdated. The room did not even have a room number but a piece of tape across it with a number! The room smelled very musty almost like stale smoke and the bed was very uncomfortable. Just very outdated but was quiet and clean

2026-03-31 • via Nuitee
S
Sheryl • family_with_children • us
1
2026-03-23 • via Nuitee
G
Grayson • family_with_children • us
10
Pros:

Staff is very nice and helpful. Room clean and comfortable. Love the balcony

Cons:

The elevator was scary and halls and elevator very warm.

2026-03-22 • via Nuitee
T
twanda • family_with_children • us
4
2026-03-19 • via Nuitee
R
RANDY • family_with_children • us
1
It was not pleasant
Pros:

Nothing, they tried to double charge me for our stay and argued with me about it so I had to call my bank and file a fraud claim. Then they had to move our boys from the room they were initially put in because the door battery went out and wouldn’t open. Our boys got locked out and it took three hours for them to fix it and put our day behind so we had to change our itinerary for that day.

2026-03-14 • via Nuitee