SpringHill Suites by Marriott Virginia Beach Oceanfront

The first night it took awhile for the room to cool down, but the other nights was fine.

When I was leaving the room it took me about 15 minutes before I could get an elevator going down. Listening to other people waiting, one of the elevators was not working. The breakfast options were limited because I don't like turkey sausage. It would have been good if you could have provided regular bacon since you had turkey sausage so everyone can have a choice. It would have been convenient to provide salt and pepper packets.

There were only a few minor inconveniences. There was no card or information in the room explaining how to contact the front desk, so whenever I had a question, I felt like I had to physically go downstairs.

We also lost water for about an hour due to a leak, although the staff quickly explained what was happening and had it fixed fairly quickly. The elevators were also very difficult to catch during checkout because they were so busy, so I would definitely recommend allowing extra time when leaving.

Paid $379 per night and had to pay an additional $18 per night to park. Bed was uncomfortable as where the pillows. No hairdryer in room and guest dryer took 2 hours to dry

1 broken elevator and crowded during breakfast

I was overcharged and made to believe I was getting a bigger suite by booking.com. The property told me third party sites use pictures and descriptions that don’t match the properties availability So I still got charged for a bigger room just to stay in a standard room. Not happy on so many levels. I will not be using booking.com any more Ever.

One of three elevators was out of service. This caused long wait times.

We have stayed at this facility MANY times. The 3rd elevator continues to be broken which backs up traffic tremendously. The outdoor pool and hot tub hours were not honored cutting our relax time rather short at night-the dual pools are a main point of attraction. The waffles and we're shut down multiple times. The fruit was rotten and there wasn't any brown sugar or cinnamon for the oatmeal. After the renovation that recently took place I would have expected the hotel to step up not down. On top of the pool-elevator- and breakfast disappointment the hotel now charges 25.00 per night for parking. I booked the room for a 2nd floor balcony for our family of 7 to have extra space and was put on the 12th floor instead. Sadly after 18 years I will definitely look for other options next year.