The Bonerowski Palace Boutique Hotel

Hotels
9.1 (803 reviews)
Św. Jana 1 , Kraków , pl

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Old towels
Lack of some amenities
Odd procedures for a 5-star hotel

Categories

Cleanliness
8.85
Some reviews highlighted issues with towels and room decor, indicating that cleanliness could improve.
Service
9.85
Several reviews praised the staff for their friendliness and helpfulness, indicating high service quality.
Location
9.85
Multiple reviews emphasized the excellent location right in the heart of the Old Town Square.
Room Quality
8.35
Some comments mentioned outdated towels and issues with curtains impacting the overall room quality.
Amenities
8.35
While some guests appreciated the complimentary water and coffee, there were mentions of lacking modern amenities.
Value for Money
8.85
General sentiment about pricing appears fair given the hotel tier, though some felt processes were unusual for a 5-star hotel.
Food and Beverage
9.35
Many reviews highlighted the superb breakfast and quality dining options available in the hotel.
Overall Experience
9.35
Most guests had an excellent stay with very few negative feedback, resulting in a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:43

Property Description

Luxurious Accommodation
The Bonerowski Palace, situated on Kraków’s Main Market Square, offers elegantly furnished rooms and luxury apartments for a comfortable stay. Each room features a spacious layout with a seating area and work desk, along with modern amenities including a flat-screen TV with satellite channels. Guests are treated to complimentary mineral water and exclusive access to wet and dry sauna facilities.

Culinary Delights
Start your day with a delicious hot and cold breakfast buffet at Bonerowski, and savor modern Polish and French cuisine at the renowned Amalia Brasserie. The hotel also boasts a charming outdoor garden where guests can relax and enjoy views of the bustling Market Square.

Event Spaces and Entertainment
With versatile meeting facilities suitable for various events, including weddings and business meetings, the Royal and Ducal Hall at The Bonerowski Palace is the perfect choice for hosting memorable gatherings. Additionally, guests can indulge in piano concerts held in the historic Royal Hall.

Experience luxury and convenience at The Bonerowski Palace - book your stay now!

Important information:

Construction work on the building's facade will be carried out from 25.02.2026 to 30.04.2026. Three apartments overlooking the market square will have a limited view.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs PLN 130 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for 200 zł per person per night when using an existing bed.
    Children from 3 years old to 17 years old stay for 200 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 803 reviews
Cleanliness: 8.85
Service: 9.85
Location: 9.85
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 9.35
M
Martin • couple • gb
10
An excellent stay in a great spot
Pros:

A lovey place to stay in a perfect, central location

2026-05-29 • via Nuitee
S
Stephanie • couple • au
10
A wonderful relaxing 4 day stay
Pros:

Exceptional location on the market square

2026-05-29 • via Nuitee
S
simon • couple • ky
8
Pros:

Fantastic location. Slightly dated room but very clean and comfortable

2026-05-26 • via Nuitee
I
Ibrahim • solo_traveller • sa
9
Pros:

الموقع افضل موقع في كراكوف
الإفطار رائع
النظافة ممتازه
الخدمه جيد جدا

Cons:

عدم وجود مكان للكراسي المتحركه
وعدم تعاون بعض الموظفين في المساعده

2026-05-26 • via Nuitee
S
Sara Maria • extended_group • gb
9
Super. Mozem len odporucit
2026-05-26 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Spacious

2026-05-15 • via Nuitee
T
Tatjana • couple • ee
1
Не рекомендую.
Cons:

Ужасный опыт. Я забронировала через Booking.com более дорогой люкс-номер с балконом на 3 ночи, но на месте выяснилось, что балконом пользоваться нельзя из-за ремонта. Отель не сообщил об этом заранее ни до оплаты, ни даже во время заселения. Номер не соответствовал описанию, за которое были оплачены деньги.
Альтернативный номер клиентам не предложили. Вместо нормального решения проблемы нам фактически предложили смириться, молчать и ждать. При этом клиент сразу предупредил: если альтернативного номера нет, мы просим вернуть деньги, так как предоставленный номер не соответствует тому, что было оплачено.
Деньги при этом удерживают, хотя оплаченная услуга не была предоставлена. Это полный обман клиента. Отдельно хочу отметить поведение менеджера: она абсолютно не соответствует своей должности. Менеджер не смогла решить проблему, не предложила реальной альтернативы, только стояла и улыбалась, а позже отель начал искажать ситуацию и делать вид, будто какая-то альтернатива была предложена.
На месте владельца гостиницы я бы в тот же день уволила такого менеджера, чтобы она не портила репутацию отеля. Правильным решением было бы вернуть деньги клиенту, а не искать ложные оправдания и перекладывать вину на клиента.
Это не 5-звёздочный отель. Не рекомендую.

2026-05-14 • via Nuitee
B
Brenda • couple • gb
10
2026-05-14 • via Nuitee
K
Krin • couple • us
10
Real luxury right on the plaza "The Venice of Poland."
Pros:

Everything was lovely

2026-05-05 • via Nuitee
S
sean • couple • gb
10
Unbeatable location on the square,Staff faultless highly recommend
Pros:

Perfect location

Cons:

Very unique and super well kept

2026-05-04 • via Nuitee
A
ALBERTINA • extended_group • it
7
2026-05-04 • via Nuitee
T
Tomi • solo_traveller • br
10
Superb
Pros:

I liked the hotel so much I extended my stay in the city!

2026-05-02 • via Nuitee
T
Tomi • solo_traveller • br
10
Superb
Pros:

The hotel is in a beautiful historical building in a prime location at the heart of the old town. The staff were incredibly attentive and made sure we had a true boutique experience. The breakfast was great, with a lot of options in the buffet, but also on the à la carte menu. I was traveling with my dogs, and they provided everything so the little ones could have a comfortable stay as well. A side note: the amenities in the bathroom were really nice, the products felt luxurious and they were plenty!

Cons:

Absolutely nothing to dislike.

2026-05-02 • via Nuitee
D
Dudko • couple • us
10
Pros:

The stay was just perfect! Very clean and professional.

Cons:

Very convenient right in an Old Town.

2026-04-30 • via Nuitee
D
dawnhJ8723XE • Family
10
Great hotel!
Pros:

We loved this hotel so much we extended our stay. The rooms are spacious & beautiful. Kamil at the front desk was very helpful and attentive.

2026-04-20 • via Tripadvisor
M
Marianne • couple • gb
10
2026-04-15 • via Nuitee
G
Grzegorz • couple • pl
10
Pros:

Wspaniały hotel z klimatem w centrum Krakowa przy Rynku Głównym, prawdziwe 5 gwiazdek.

Cons:

nie mam żadnych uwag

2026-04-11 • via Nuitee
P
Paul C • family_with_children • gb
10
Pros:

Hotel room was immaculate and everything I would expect from an executive suite. Everything you could possibly want was in there. The cleaning staff, restaurant staff and reception desk were all very friendly and helpful. Location is perfect, on the Cloth Hall Square. If you don't want to eat or drink in the hotel every night, there are plenty of bars, restaurants and supermarkets near by.

Cons:

Nothing

2026-04-07 • via Nuitee
P
Paul • couple • gb
8
Nice hotel in a great location.
Pros:

The breakfast was great. The location on the main square of Krakow was perfect.

Cons:

The room allocated (Superior Studio) was very dark (side view of street off main square). There was scaffolding erected at the front of the hotel for maintenance (painting, etc) so a view of the square would have been impossible when we stayed anyway. There was only one pillow supplied, which was quite hard. The reception staff were very helpful.

2026-03-29 • via Nuitee
J
Janusz • couple • pl
9
2026-03-28 • via Nuitee