The Bonerowski Palace Boutique Hotel

Hotels
9.1 (843 reviews)
Św. Jana 1 , Kraków , PL
+48 12 374 13 00

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Old towels
Lack of some amenities
Odd procedures for a 5-star hotel

Categories

Cleanliness
8.85
Some reviews highlighted issues with towels and room decor, indicating that cleanliness could improve.
Service
9.85
Several reviews praised the staff for their friendliness and helpfulness, indicating high service quality.
Location
9.85
Multiple reviews emphasized the excellent location right in the heart of the Old Town Square.
Room Quality
8.35
Some comments mentioned outdated towels and issues with curtains impacting the overall room quality.
Amenities
8.35
While some guests appreciated the complimentary water and coffee, there were mentions of lacking modern amenities.
Value for Money
8.85
General sentiment about pricing appears fair given the hotel tier, though some felt processes were unusual for a 5-star hotel.
Food and Beverage
9.35
Many reviews highlighted the superb breakfast and quality dining options available in the hotel.
Overall Experience
9.35
Most guests had an excellent stay with very few negative feedback, resulting in a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:43

Property Description

Luxurious Accommodation
The Bonerowski Palace, situated on Kraków’s Main Market Square, offers elegantly furnished rooms and luxury apartments for a comfortable stay. Each room features a spacious layout with a seating area and work desk, along with modern amenities including a flat-screen TV with satellite channels. Guests are treated to complimentary mineral water and exclusive access to wet and dry sauna facilities.

Culinary Delights
Start your day with a delicious hot and cold breakfast buffet at Bonerowski, and savor modern Polish and French cuisine at the renowned Amalia Brasserie. The hotel also boasts a charming outdoor garden where guests can relax and enjoy views of the bustling Market Square.

Event Spaces and Entertainment
With versatile meeting facilities suitable for various events, including weddings and business meetings, the Royal and Ducal Hall at The Bonerowski Palace is the perfect choice for hosting memorable gatherings. Additionally, guests can indulge in piano concerts held in the historic Royal Hall.

Experience luxury and convenience at The Bonerowski Palace - book your stay now!

Important information:

Please note that smoking is strictly prohibited in the room and throughout the property. Smoking will result in a penalty fee of 2,500 PLN.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

9.1
Based on 843 reviews
Cleanliness: 8.85
Service: 9.85
Location: 9.85
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 9.35
V
Virginia • solo_traveller • au
8
Elegant hotel in brilliant position right on the main square.
Pros:

Magnificent classically appointed room with separate lounge. Super clean. Breakfast excellent.

Cons:

Some confusion regarding the holding deposit policy which I think needs to be followed up by Booking.com to clarify.

2026-10-15 • via Nuitee
A
Andrea • extended_group • gb
10
Excellent location, lovely building, room was nice and toiletries were good including separate shampoo and conditioner i
Pros:

Perfect location

Cons:

The duvet was a little bit small and didn’t fit to cover the full bed

2026-10-15 • via Nuitee
A
Alison • extended_group • au
10
Relaxed, city stay
Pros:

Loved this hotel, it was so central.

Cons:

Only issue,Bolt or Uber wouldn't come to the door so we had to walk round the corner very early in the morning for our taxi to the air port

2026-10-12 • via Nuitee
B
Barbara • couple • at
10
2026-10-07 • via Nuitee
J
jacques • couple • fr
8
2026-09-19 • via Nuitee
G
georges • solo_traveller • fr
10
2026-09-17 • via Nuitee
W
Winfried • solo_traveller • de
10
Sehr zu empfehlen!
Pros:

Phänomenale Lage, schöne Zimmer, sehr ruhig, außergewöhnlich freundliches Personal an der Rezeption - danke! Sehr gutes Frühstück.

Cons:

—-

2026-09-16 • via Nuitee
G
Gerardine • couple • ie
10
2026-09-16 • via Nuitee
P
Paul • couple • us
10
2026-09-15 • via Nuitee
D
Deb • solo_traveller • gb
9
Extremely comfortable and great value for money!
Pros:

Gorgeous Room

Cons:

Slow service at breakfast

2026-09-14 • via Nuitee
N
Nathalie • couple • ch
10
2026-09-13 • via Nuitee
F
Fiona • couple • gb
9
Great location. Fab breakfast. Restaurant had good quality food.
Pros:

The best location, loads of restaurant right by the hotel.

Cons:

The bed was a bit hard.

2026-09-13 • via Nuitee
H
Helge • couple • no
10
Pros:

Breakfast very good!, quiet and nice environment

Cons:

Pillow was big and hard, the small one too small if i wantet exchange

2026-09-12 • via Nuitee
K
Klaus • couple • de
8
2026-09-12 • via Nuitee
M
Marcio • solo_traveller • br
10
Pros:

Tudo.

Cons:

Alguns funcionários do café da manhã foram muito displicente s.

2026-09-11 • via Nuitee
M
Max • extended_group • gb
10
2026-09-07 • via Nuitee
A
Ana Paula • solo_traveller • ch
10
Pros:

I love that it was situated on the corner of the main plaza , everything was near. It's easy to get from one point to the other, walking around at night was amazing especially having the hotel near by.

2026-09-07 • via Nuitee
Y
Yoac • couple • il
10
תודה ולהתראות
Pros:

חדר ענק, נעים ונקי, היה נהדר!

Cons:

הכל

2026-09-06 • via Nuitee
G
Ghaiya • family_with_children • ae
5
Overall, I had a very pleasant stay.
Pros:

The hotel has a great location and a beautiful style. I really enjoyed the peaceful and quiet atmosphere, and the reception staff were very friendly and helpful.

Cons:

The only downsides were the lack of a proper laundry service, as the available option was quite expensive for only a few items. The bathroom heater was not working, and there was no iron available in the room.

2026-09-01 • via Nuitee
R
Roberto • couple • it
9
2026-09-01 • via Nuitee