Hotel Casablanca

Hotels
8.2 (365 reviews)
Av. Colombia con Av. Costa Rica N° 3-59 , San Andrés , co
+57 608 5124115

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Lack of cleanliness in rooms
High prices
Service inconsistency

Categories

Cleanliness
7.7
Several reviews mentioned issues with room cleanliness, such as humidity and service delays.
Service
8.7
Many positive comments regarding the friendly and helpful staff.
Location
9.2
Applauded for being close to the beach and restaurants.
Room Quality
7.7
Concerns about room conditions such as humidity and mattress quality were noted.
Amenities
8.2
Facilities were generally commendable, but improvements noted for offered amenities.
Value for Money
7.2
Comments regarding high prices compared to the perceived value of services offered.
Food and Beverage
8.7
Breakfast was well received, noted as one of the best on the island.
Overall Experience
8.2
Overall satisfaction, but with some mixed feelings about service quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:40

Property Description

Beachfront Paradise

Luxurious Accommodations: Experience air-conditioned rooms with cheerful décor and flat-screen cable TV, or indulge in bungalows with private sun terraces and stunning sea views.

Culinary Delights: Enjoy a full breakfast with world-famous Colombian coffee and tropical fruits at the beachside cafe, savor Thai dishes at Mahi-Mahi, or dine on International cuisine at Casablanca Restaurant.

Convenient Location: Just a 5-minute drive from Gustavo Rojas Pinilla Airport, with car rental available. Explore the exclusive Johnny Cay Island with a quick 10-minute boat ride arranged by the tour desk.

Book now for an unforgettable beach getaway at Hotel Casablanca!

Important information:

Please note that when booking nonrefundable rates the property will request an authorization from the card holder, along with a copy of a valid ID.

Please note that the guest and the credit card holder used to pay and make the reservation must be the same and will be checked at check-in, if otherwise guest must present an authorization from the card holder. The authorization must be authenticated or legalized by a Notary

Please note that child rates may vary according to the season and meal plan (Children from 2 to 11 years old).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for COP 442,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 365 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.2
F
feiss • couple • us
10
Perfect hotel if you are staying in San Andres
Pros:

Wow. What service. The staff was everywhere and always helpful. There restaurants were stellar. The breakfast incredible.

Cons:

The was some construction being done on the front door which was a bit aggravating but minor in the scheme of things.

2026-07-25 • via Nuitee
J
Jaime Andres • couple • co
7
Buena relación costo experiencia
Pros:

El servicio

Cons:

No había agua caliente

2026-07-22 • via Nuitee
F
Francesco • family_with_children • it
10
Torneremo stessa isola stesso hotel
Pros:

Posizione eccezionale , colazione e ristoranti ottimi gestiti magistralmente dallo chef Javier Guerrero

2026-07-22 • via Nuitee
A
ALEJANDRO • couple • co
10
Excelente ubicación, atención y buen desayuno
Pros:

Su ubicación, excelente desayuno y amabilidad del personal. Especial atención de Yuly en la recepción

Cons:

Es costoso, precio elevado. El restaurante q es cafetería es muy caro y ese si tiene mal servicio, ese no nos atendieron. Nos fuimos.

2026-07-20 • via Nuitee
R
Rosario magdalena • couple • co
10
Confortable
Pros:

Central buenos restaurantes

Cons:

Los baños son antiguos hay que cambiar las siliconas

2026-07-14 • via Nuitee
A
alvaro • couple • co
8
Pros:

desayuno excelente, la habitacion todo el tiempo estubo humedo el piso y el baño y muy peligroso una caida.

2026-07-14 • via Nuitee
J
Janneth • extended_group • co
8
2026-07-11 • via Nuitee
M
midiala • extended_group • us
6
2026-07-05 • via Nuitee
S
Sandra • couple • co
10
Excelente estadía!
Pros:

El hotel es muy cómodo, la cabaña es maravillosa, excelente el aire, la comodidad de la camas, la limpieza.
El buffet es buenísimo, muy completo.
La atención de todo el personal 10 de 10.

Cons:

Me gustaría que el hotel tuviera carpas en la playa. En esa zona el mar es muy lindo, el área es muy concurrida y es difícil conseguir carpa.

2026-07-03 • via Nuitee
J
Jackeline • family_with_children • co
9
Buen lugar para vacacionar en familia!
Pros:

Atención del personal, limpieza

Cons:

Nada

2026-06-22 • via Nuitee
A
Angie • couple • co
8
bonita habitación pero deben cambiar el aire acondicionado y las almohadas que no son cómodas
Pros:

Qué es a. POCOS METROS DE LA PLAYA

Cons:

EL AIRE ACONDICIONADO ESTABA MUY VIEJO Y SI HABLAN DE AHORRAR ENERGÍA EL AIRE NO AYUDA AHORRAR, Hay tecnología INVERTER EN LOS AIRES, Las ALMOHADAS NO ERAN CÓMODAS MUY RÚSTICAS

2026-06-22 • via Nuitee
I
Ivana • couple • br
9
2026-06-05 • via Nuitee
M
Mariane • extended_group • br
10
Recomendo!
Pros:

Tudo excelente, equipe atenciosa, localização perfeita e café da manhã maravilhoso!!

2026-05-31 • via Nuitee
L
Luisa Fernanda • couple • co
10
2026-05-29 • via Nuitee
M
mayrasH2526WP • Family
10
Wonderful Stay at Hotel Casablanca
Pros:

Wonderful hotel, great staff! Everyone was really nice. The rooms were very clean, awesome location, very safe and tour packages offered in the lobby. We will definitely be back :)

2026-05-28 • via Tripadvisor
S
SERGIO GERARDO • couple • co
10
Muy bueno
Pros:

La comida en los restaurantes, las habitaciones

Cons:

Falta servicio a las habitaciones por lo menos tener agua y café,

2026-05-27 • via Nuitee
J
Juan David • couple • co
10
2026-05-26 • via Nuitee
M
Melissa • extended_group • fr
7
Pros:

Face a la mer propre en général mais équipement un peu vieillot

Cons:

Buffet du soir bof
Les restaurants payant à l’intérieur de l’hôtel sont très bons
Il faut attendre 16h pour avoir la chambre

2026-05-26 • via Nuitee
S
sandracY5058YM • Family
10
Wonderful
Pros:

Great customer service and attention to everyone’s needs.

2026-05-24 • via Tripadvisor
O
Olga Lucia • solo_traveller • co
10
SAN ANDRES UN PARAISO TROPICAL
Pros:

Excelentes desayunos bufet. Personal super amable. Limpieza. Al frente de la playa en pleno centro. Los fines de semana hay mucha buya

Cons:

Los restaurantes costosos y la comida del Cafe Bar muy regular

2026-05-24 • via Nuitee