Hotel Casablanca

Hotels
8.2 (360 reviews)
Av. Colombia con Av. Costa Rica N° 3-59 , San Andrés , co

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Lack of cleanliness in rooms
High prices
Service inconsistency

Categories

Cleanliness
7.7
Several reviews mentioned issues with room cleanliness, such as humidity and service delays.
Service
8.7
Many positive comments regarding the friendly and helpful staff.
Location
9.2
Applauded for being close to the beach and restaurants.
Room Quality
7.7
Concerns about room conditions such as humidity and mattress quality were noted.
Amenities
8.2
Facilities were generally commendable, but improvements noted for offered amenities.
Value for Money
7.2
Comments regarding high prices compared to the perceived value of services offered.
Food and Beverage
8.7
Breakfast was well received, noted as one of the best on the island.
Overall Experience
8.2
Overall satisfaction, but with some mixed feelings about service quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:40

Property Description

Beachfront Paradise

Luxurious Accommodations: Experience air-conditioned rooms with cheerful décor and flat-screen cable TV, or indulge in bungalows with private sun terraces and stunning sea views.

Culinary Delights: Enjoy a full breakfast with world-famous Colombian coffee and tropical fruits at the beachside cafe, savor Thai dishes at Mahi-Mahi, or dine on International cuisine at Casablanca Restaurant.

Convenient Location: Just a 5-minute drive from Gustavo Rojas Pinilla Airport, with car rental available. Explore the exclusive Johnny Cay Island with a quick 10-minute boat ride arranged by the tour desk.

Book now for an unforgettable beach getaway at Hotel Casablanca!

Important information:

Please note that when booking nonrefundable rates the property will request an authorization from the card holder, along with a copy of a valid ID.

Please note that the guest and the credit card holder used to pay and make the reservation must be the same and will be checked at check-in, if otherwise guest must present an authorization from the card holder. The authorization must be authenticated or legalized by a Notary

Please note that child rates may vary according to the season and meal plan (Children from 2 to 11 years old).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for COP 442,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 360 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.2
I
Ivana • couple • br
9
2026-06-05 • via Nuitee
M
Mariane • extended_group • br
10
Recomendo!
Pros:

Tudo excelente, equipe atenciosa, localização perfeita e café da manhã maravilhoso!!

2026-05-31 • via Nuitee
L
Luisa Fernanda • couple • co
10
2026-05-29 • via Nuitee
M
mayrasH2526WP • Family
10
Wonderful Stay at Hotel Casablanca
Pros:

Wonderful hotel, great staff! Everyone was really nice. The rooms were very clean, awesome location, very safe and tour packages offered in the lobby. We will definitely be back :)

2026-05-28 • via Tripadvisor
S
SERGIO GERARDO • couple • co
10
Muy bueno
Pros:

La comida en los restaurantes, las habitaciones

Cons:

Falta servicio a las habitaciones por lo menos tener agua y café,

2026-05-27 • via Nuitee
J
Juan David • couple • co
10
2026-05-26 • via Nuitee
M
Melissa • extended_group • fr
7
Pros:

Face a la mer propre en général mais équipement un peu vieillot

Cons:

Buffet du soir bof
Les restaurants payant à l’intérieur de l’hôtel sont très bons
Il faut attendre 16h pour avoir la chambre

2026-05-26 • via Nuitee
S
sandracY5058YM • Family
10
Wonderful
Pros:

Great customer service and attention to everyone’s needs.

2026-05-24 • via Tripadvisor
O
Olga Lucia • solo_traveller • co
10
SAN ANDRES UN PARAISO TROPICAL
Pros:

Excelentes desayunos bufet. Personal super amable. Limpieza. Al frente de la playa en pleno centro. Los fines de semana hay mucha buya

Cons:

Los restaurantes costosos y la comida del Cafe Bar muy regular

2026-05-24 • via Nuitee
N
Neider • family_with_children • co
8
2026-05-19 • via Nuitee
A
acolumbie1207 • Family • Miami, Florida
10
Birthday Celebration & Amazing Family Stay at Hotel Casablanca
Pros:

Our stay at Hotel Casablanca was amazing. We traveled to celebrate my wife’s birthday with family, including relatives from Cali who met us in Bogotá before flying to San Andrés together.

From the moment we arrived, the experience was excellent — guests are welcomed with a glass of champagne, which was a very nice touch. The hotel was very accommodating, the service was great, and having a cabana right in front of the pool made the trip even more special.

Definitely recommend this hotel if you’re looking for a relaxing and enjoyable stay in San Andrés.

2026-05-18 • via Tripadvisor
L
Larissa • couple • br
10
2026-05-18 • via Nuitee
M
Mazzuca • couple • ar
10
Atención y buenas instalaciones
Pros:

Excelente servicio

2026-05-17 • via Nuitee
G
Ghislain • couple • us
8
Pros:

Fantastic location, good staff, tons of restaurants, shopping mall, nightlife around and very walkable. I would recommend it.

Cons:

Extremely small restroom, pricey for the amenities offered.

2026-05-14 • via Nuitee
V
Vanessa • family_with_children • co
10
Huele a hogar
Pros:

Deliiiiii buffet las personas una calidad humana

2026-05-11 • via Nuitee
L
Lina • couple • co
10
Escapada isleña
Pros:

Ubicación inmejorable. Frente a la playa y cercano al comercio. Piscina súper cómoda, disponibilidad de toallas para piscina. Excelente oferta gastronómica.

Cons:

Un poco de ruido en la noche por la cercanía a la playa, pero en recepción siempre están dispuestos a colaborar para solucionarlo.

2026-05-06 • via Nuitee
K
Karine • couple • br
10
Maravilhoso! Vale muito a pena!
Pros:

O hotel, o atendimento da Recepção e todas as pessoas que trabalham, fazem tudo para que a sua estadia seja o mais confortável possível. Amamos! San Andreas pegando fogo e o hotel é frio.

2026-05-05 • via Nuitee
P
Priscila • extended_group • br
10
2026-05-05 • via Nuitee
E
Ernesto • extended_group • pa
9
Placentera, acogedor
Pros:

Cuartos e instalaciones

2026-05-05 • via Nuitee
J
Jan • solo_traveller • au
8
Pros:

Great hotel and location. Very friendly and attentive staff.

Cons:

Not many facilities available, only a small pool area. Some rooms and areas are due for renovation but this is consistent with the whole island

2026-05-03 • via Nuitee