Wotton House Country Estate Hotel

The restaurant menu needs to have more for vegan

The room was quite basic and very hot - fan helped

Bedroom carpet was stained really badly
In a lot of places, I would never have stained carpet like that in my own bedroom so why would I pay for a hotel room and put up with it. The women’s toilet in the changing rooms had a half painted ceiling
And the hand dryer was filthy.

The leisure complex is nowhere near the standard of the rest of the hotel - feels very lacking in luxury or even general upkeep. Also the whole hotel was extremely busy with weddings and business meetings and very crowded. This seems to be an event venue first and foremost. Food was ok but overpriced. Staff friendliness ok - they like to keep reminding you of rules.

Nothing! Parking can be a little tight if a wedding is on

Lack of slippers for the spa

No evening room service for sandwiches etc

Food way too small portions amd very overpriced

The rooms are small. There is no air conditioning. We had two small kids in a family room and had to use two fans the whole entire time when it’s even 5 degrees outside. It’s not normal that a room could be that hot without any heaters on. The rooms closets was broken, handles were off, the sink was leaking, remote control back was missing which exposed the batteries, which are dangerous for little kids. No handsoap, but a shampoo bottle at the sink to wash your hands and the curtain came loose. Would not recommend going back.

I also went to the bar area and tried ordering food. I asked for a pepperoni pizza and had to wait a long time. Again, I was with my two young kids who were hungry, I wanted something else so I went back to the bar, I stood there probably 20-25 minutes waiting, while trying to tend to my kids. The bartender kept taking other people first, while I was the whole time waiting. Once he finally asked what else I wanted, I asked him if he at least put in the order for the pizza. He said he didn’t had time. I was less than amused by that answer. I was literally the whole time next to the register…

Dinner menu and adaptability to allergies

Waiting for evening staff at the bar amd the restaurant, the team left us standing at the entrance for quite a while. Seemed that it was very busy due to the wedding and less staff for the hotel. There was some wording on the menu for the pork that wasn't very well explained for my partner. But the food was beautiful and delicious.

The breakfast was awful! It’s buffet style hot food but none of the items we had were even warm. The toast took an age to do and there was a queue as it was so slow. Just need to replace industrial toasted with a few regular toasted and the problem would be fixed.

Rien !

So things that were not great - the pool area is very dated and in a bit of dis repair in places especially in the steam room with wall repairs required - The area its's dark and needs re-lighting in my opinion - there was some confusion with the pre payment as was asked to put £50 on a card and this would cover anything I had during my stay but when I came to check out the next morning I was asked to pay for breakfast as was not included on the booking, and I said that I was advised by the lady on reception last night this would come out of the £50 but I was advised not by the morning receptionist and said the £50 would come back into my account in a few days - This was something I normally just like to pay for things as and when I have them.