Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
8.28
Several reviews noted issues with cleanliness, particularly with room maintenance.
Service
9.45
Staff were repeatedly described as friendly and attentive, providing commendable service.
Location
9.49
The location received positive feedback for its proximity to the beach and convenient access.
Room Quality
7.94
Some rooms need updating and there were issues with air conditioning, impacting overall quality.
Amenities
8.47
Amenities were generally positively mentioned, but some guests found issues with the pool temperature.
Value for Money
8.93
Guests felt that the pricing was acceptable given the overall experience, despite certain shortcomings.
Food and Beverage
8.98
Breakfast received positive comments, although there were a few critiques regarding variety.
Overall Experience
8.85
Mixed experiences overall, with many guests expressing an intention to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:27

Property Description

Impressive Building with Beach Access and Pool
Hotel Dann Cartagena boasts an impressive building with direct beach access and a sparkling swimming pool, offering a picturesque setting for your stay.

Luxurious Rooms with Modern Amenities
The air-conditioned rooms at Dann Cartagena are elegantly furnished with plasma TVs, minibars, and spacious seating areas, ensuring a comfortable and relaxing experience during your visit.

Gastronomic Delights and Relaxation
Indulge in a delicious buffet breakfast at Bucaneros Restaurant, savoring local seafood and international dishes. Unwind by the pool on sun loungers, pamper yourself with a rejuvenating massage, or bask in the sun on the beach.

Ready to experience luxury and relaxation at Hotel Dann Cartagena? Book now for an unforgettable stay!

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 10 years old stay for US$18 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for US$43 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1327 reviews
Cleanliness: 8.28
Service: 9.45
Location: 9.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 8.98
Overall Experience: 8.85
G
Guillermo • family_with_children • us
10
The Best Hotel
Pros:

Everything

2026-07-25 • via Nuitee
G
Guillermo • family_with_children • us
10
Excellent
Pros:

Everything was perfect

2026-07-25 • via Nuitee
G
Guillermo • couple • us
10
The Best!
Pros:

Everything

2026-07-25 • via Nuitee
R
Raisa • family_with_children • do
10
2026-07-24 • via Nuitee
R
Raisa • family_with_children • do
10
Pros:

Muy bueno

2026-07-24 • via Nuitee
R
reyes • solo_traveller • co
10
Pros:

Todo

Cons:

Nada

2026-07-20 • via Nuitee
A
Alejandro • family_with_children • cl
5
2026-07-19 • via Nuitee
C
Caroline • solo_traveller • us
5
2026-07-18 • via Nuitee
O
Ocampo lopez • family_with_children • co
7
Bien pero no volvería
Pros:

El acceso a la playa, las camas eran cómodas

Cons:

El hotel está un poco viejo, aveces se ve un poco descuidado y algunos del personal eran poco amables, lo que entregan las toallas con mala actitud y los de recepción, considero que para hacer de la cadena dann no tienen la talla de los demás hoteles de esta cadena, la verdad no volvería

2026-07-18 • via Nuitee
C
CLAUDIA • extended_group • ar
10
Tranquilidad y contacto con el mar.
Pros:

Muy bueno el desayuno, el servicio también excelente.
La piscina hermosa y la salida al mar.

Cons:

Que cierra muy temprano el restaurante.

2026-07-17 • via Nuitee
R
Roldan • couple • cr
10
Maravillosa experiencia, lo recomiendo
Pros:

El servicio al Cliente

Cons:

No Aplica

2026-07-14 • via Nuitee
J
Juan Camilo • couple • co
9
2026-07-12 • via Nuitee
I
Iván • solo_traveller • co
9
Gran Hotel
Pros:

Esta ubicado en una zona tranquila no con demasiados vendedores o no con tanta aglomeración de personas, sentí mucha tranquilidad de poder dejar las cosas o pertenecías en la zona de piscina y salir muy fácilmente a la playa pues tiene acceso directo, si entras de la playa hay ducha y puedes inmediatamente meterte a la piscina para relajarte. Además el sector es bonito y cerca a pie encuentras restaurantes de todo tipo y es un sector comercial donde también puedes comprar los detalles para regalos.

Cons:

Solo un trabajador que el primer día no nos respondió el saludo cuando quisimos salir a la playa, no nos explicó como era el funcionamiento, solo dijo que la playa no estaba en servicio. Y al entregarle la toalla dimos las gracias y no contesto. Pero de resto todos los empleados excelentes, super educados y pendientes de que estuviéramos bien.

2026-07-10 • via Nuitee
M
Mark • couple • us
8
Pros:

The staff was very nice and accommodating

Cons:

I won't say the pictures lied, but I will say that the rooms were not as good as the pictures of the rooms. This hotel is definately not Handicapped friendly. You have to walk up stars to get to the lobby, then up another set of stairs to get to the elevator. Then the elevator stops cover two floors so you may get off on one floor and have to take stairs to the next floor. Internet was awful. It was very inconsistent and often not working. I have been to this city four times and this was my fourth hotel. I would return to the other three but not this one.

2026-07-07 • via Nuitee
I
Iván • solo_traveller • co
10
2026-07-07 • via Nuitee
A
Andrea • couple • co
10
Pros:

.

Cons:

.

2026-07-06 • via Nuitee
G
Garrido • solo_traveller • cl
10
Pros:

Buen acceso a la playa y al centro comercial, fácil de acceder a a locales comerciales y a los lugares como Getsemaní y ciudad amurallada, tiene locomoción que te lleva directo a lugares para conocer y turistear.

2026-07-01 • via Nuitee
A
Addie • couple • us
10
Great friendly staff
Pros:

Everything

Cons:

Balcony

2026-06-30 • via Nuitee
L
lorenzo • solo_traveller • it
10
2026-06-23 • via Nuitee
N
Nubia • couple • us
10
Pros:

Excelente, buena atención

2026-06-19 • via Nuitee