Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cama cómoda
Buena ubicación
Personal amable
Buen desayuno
Cons:
Problemas de limpieza
Enchufes no funcionaba correctamente
Sofá oxidado
Tasa de check-in

Categories

Cleanliness
7.61
Some guests reported issues with cleanliness, such as dirty towels and dust in the room.
Service
9.08
The staff was described as very friendly and helpful.
Location
8.62
The hotel is conveniently located near all facilities.
Room Quality
8.07
Rooms were generally comfortable, with a mention of a well-equipped bathroom.
Amenities
8.6
Amenities like the cafe and bar were positively mentioned.
Value for Money
8.06
While some guests felt the suite was overpriced, others appreciated the overall experience.
Food and Beverage
8.61
The quality of food and breakfast options received positive feedback.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:56

Property Description

Luxurious Accommodations
Experience modern and spacious rooms at Hotel Puerta de Bilbao, each equipped with a plasma TV and free Wi-Fi. Relax in comfort with a private bathroom and hairdryer provided for your convenience.

Relaxation and Dining
Unwind in style at the seasonal swimming pool surrounded by lush gardens and a sun terrace. Indulge in traditional Basque cuisine at the on-site restaurant or grab a drink and snacks at the bar-café.

Convenient Location
Conveniently situated opposite the Bilbao Exhibition Centre, our hotel is just a short drive from the city centre. Explore the nearby Max Shopping Centre or easily access transportation with Ansio Metro Station nearby. Book now for a memorable stay at Hotel Puerta de Bilbao.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. If the cardholder is not present at the time of check-in, a different card will be requested to process the payment.

Please note no charges will be made on cards in accordance with European PSD2 payment regulations. The Hotel will send the guest a secure payment link

License number: HBI01189Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 5491 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
J
Julian • couple • es
6
No vale lo que cuesta
Pros:

Cama cómoda

Cons:

Personal de recepción poco simpática , baño algo viejo sin amenities y con una puerta corredera muy cerca de la cama, se filtraban olores

2026-05-31 • via Nuitee
E
Elena • solo_traveller • es
10
2026-05-30 • via Nuitee
B
Beatriz • solo_traveller • es
10
Pros:

La ubicación es perfecta

2026-05-30 • via Nuitee
S
sandra • couple • es
10
2026-05-30 • via Nuitee
M
Marcos • couple • es
3
Deficiente
Cons:

Habitación con defectos importantes en las instalaciones de fontanería. Ducha no accesible, grifos defectuosos, desagüe atascados.
Habitación inicialmente asignada no limpiada a las 17h

2026-05-30 • via Nuitee
L
Luis • solo_traveller • es
9
2026-05-30 • via Nuitee
G
Gonzalo • solo_traveller • es
10
2026-05-30 • via Nuitee
J
JAVIER • solo_traveller • es
8
2026-05-30 • via Nuitee
J
Jose federico • extended_group • es
6
Cons:

Muy dejado , el baño muy viejo lenhavemfslts a todo el hotel una gran reforma muy caro para lo que cuwdra no volvere hay muchas mejores opciones a ese precio

2026-05-29 • via Nuitee
M
Moreno • solo_traveller • fr
9
Pros:

Chambre spacieuse, calme, très bon petit déjeuner et variés

Cons:

Pas de bouilloire pour thé ou café dans la chambre, pas de précision sur l'accès au parking avant l'arrivée, la déco et mobilier salle de bain commence à vieillir. Un peu cher par rapport à la ville et l'emplacement

2026-05-29 • via Nuitee
G
González • solo_traveller • es
8
Cons:

Zumo naranja y tomate picado de lata

2026-05-28 • via Nuitee
M
maria jesus • couple • es
10
2026-05-28 • via Nuitee
J
Juan Ramon • solo_traveller • es
8
2026-05-28 • via Nuitee
B
Birgittte • extended_group • dk
1
Ikke tilfredsstillende i forhold til prisen 🥴
Pros:

Ingen ting

Cons:

Værelsets ventilation gav allergi med slem hoste, som vi stadig har. Ventilationen må havde indeholdt svampesporer grundet dårlig rengøring.
Der var kun 2 lagner som dyne, kunne havde været dynebetræk. Badeværelset var gammelt og slidt. Fugerne ved badekaret var i stykker. Det var ikke muligt at lave kaffe/the/chokolade påværelset. Kommer ikke tilbage

2026-05-28 • via Nuitee
I
Ignacio • solo_traveller • es
10
2026-05-28 • via Nuitee
R
Restrepo • family_with_children • es
9
2026-05-28 • via Nuitee
A
Andrea • couple • es
10
2026-05-27 • via Nuitee
M
Miquel • solo_traveller • es
8
2026-05-27 • via Nuitee
A
Antonio • couple • es
10
2026-05-27 • via Nuitee
J
Joe • family_with_children • gb
10
2026-05-27 • via Nuitee