Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Cama cómoda
Buena ubicación
Personal amable
Buen desayuno
Cons:
Problemas de limpieza
Enchufes no funcionaba correctamente
Sofá oxidado
Tasa de check-in

Categories

Cleanliness
7.61
Some guests reported issues with cleanliness, such as dirty towels and dust in the room.
Service
9.08
The staff was described as very friendly and helpful.
Location
8.62
The hotel is conveniently located near all facilities.
Room Quality
8.07
Rooms were generally comfortable, with a mention of a well-equipped bathroom.
Amenities
8.6
Amenities like the cafe and bar were positively mentioned.
Value for Money
8.06
While some guests felt the suite was overpriced, others appreciated the overall experience.
Food and Beverage
8.61
The quality of food and breakfast options received positive feedback.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:56

Property Description

Luxurious Accommodations
Experience modern and spacious rooms at Hotel Puerta de Bilbao, each equipped with a plasma TV and free Wi-Fi. Relax in comfort with a private bathroom and hairdryer provided for your convenience.

Relaxation and Dining
Unwind in style at the seasonal swimming pool surrounded by lush gardens and a sun terrace. Indulge in traditional Basque cuisine at the on-site restaurant or grab a drink and snacks at the bar-café.

Convenient Location
Conveniently situated opposite the Bilbao Exhibition Centre, our hotel is just a short drive from the city centre. Explore the nearby Max Shopping Centre or easily access transportation with Ansio Metro Station nearby. Book now for a memorable stay at Hotel Puerta de Bilbao.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. If the cardholder is not present at the time of check-in, a different card will be requested to process the payment.

Please note no charges will be made on cards in accordance with European PSD2 payment regulations. The Hotel will send the guest a secure payment link

License number: HBI01189Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 13, 2026 until Mon, Jul 5, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 5660 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
J
Jorge • solo_traveller • pt
9
2026-07-04 • via Nuitee
F
Fahima • solo_traveller • fr
8
2026-07-04 • via Nuitee
P
Paula • solo_traveller • es
2
Cons:

El baño. La ducha a ras de suelo y al ducharte se inunda todo el baño. No había gel. La cama de los niños sin preparar. Éramos cuatro y solo dos toallas.
Se celebraba un festival y nos comunican el día antes que iba a haber ruido hasta las dos o tres de la mañana, imposibilitando la búsqueda de otro alojamiento a última hora. La opción de cambio de habitación no permite alojamiento en familia? Nos ofrecen dos habitaciones dobles y nos indican que también habría ruido.

2026-07-04 • via Nuitee
M
Maria Rosa • couple • es
7
2026-07-04 • via Nuitee
T
Tamara • solo_traveller • de
9
2026-07-03 • via Nuitee
A
Andres • solo_traveller • es
9
Pros:

Tamaño y comodidadc ama y habitación, desayuno. Limpieza. Instalaciones en general. Personal de recepción.

Cons:

Camarera de desayuno poco agradable

2026-07-03 • via Nuitee
E
edward • solo_traveller • gb
8
2026-07-02 • via Nuitee
M
MIGUEL ANGEL • solo_traveller • es
9
2026-07-02 • via Nuitee
M
Manoli Alcalá • solo_traveller • es
7
Cons:

En el desayuno buffet empieza a retirar los alimentos 20 o 30 minutos antes de que sea la hora de terminación buffet con lo cual las personas que bajen media hora antes no desayunan
Vi a personas correr detrás de los carros que retiran los productos para poder tomar un café con leche
Fatal

2026-07-01 • via Nuitee
J
JAMAL • solo_traveller • fr
8
2026-07-01 • via Nuitee
G
GIOCONDA MARITZA • family_with_children • br
9
Pros:

O quarto

Cons:

A localização do hotel muito longe do transporte público

2026-07-01 • via Nuitee
A
Antonio • solo_traveller • es
9
2026-07-01 • via Nuitee
I
Izar • couple • es
9
2026-07-01 • via Nuitee
S
Seamus • couple • ie
8
Pros:

Easy access to port and ferry. Very good breakfast

Cons:

À Little bit far out from Bilbao centre. Restaurant was average.

2026-07-01 • via Nuitee
A
Antony • couple • gb
10
2026-07-01 • via Nuitee
J
Jorge • solo_traveller • es
7
Pros:

Las instalaciones

Cons:

Last ubicación

2026-07-01 • via Nuitee
L
Love to Travel • solo_traveller • ie
7
Pros:

The location to the port 15mins by car and secure car parking
Staff were pleasant

Cons:

The hotel is huge and very impersonal, but didn't expect anything else,room was clean and air con was very welcome,

2026-06-30 • via Nuitee
N
Nataliya • family_with_children • es
8
La ubicación un poco lejos para ir al centro,pero en general todo bien
Pros:

La piscina.

Cons:

El colchón está muy duro

2026-06-30 • via Nuitee
V
Vasil Neykov • solo_traveller • bg
10
2026-06-30 • via Nuitee
R
Rolf • couple • nl
8
Goed hotel voor zowel doorreis, bezoek stad of relaxen
Pros:

Prima hotel, met goede bedden en faciliteiten. Zwembad met beperkt aantal ligbedden. Goed ontbijtbuffet. Parkeren gratis in omgeving of betaald in garage van hotel. Op loopafstand aantal grote ketens en wat restaurantjes. Centrum goed bereikbaar met openbaar vervoer.

2026-06-29 • via Nuitee