Mercure Thalasso and Spa Port Frejus

Hotels
•
Accor
7.6 (125 reviews)
16 Quai dei Caravello, Port Fréjus Ouest, Fréjus, Var, 83600 , Fréjus , FR
+33 4 94 52 55 00

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Beautiful hotel
Nice location
Helpful staff
Cons:
Cleanliness issues
Aging facilities
Value for money concerns

Categories

Cleanliness
5.68
Negative sentiments regarding cleanliness were noted, including issues with mold and maintenance.
Service
8.65
Service was described as helpful and friendly, though some aspects were marked as mediocre.
Location
9.69
The hotel is well-located by the beach, which received positive feedback.
Room Quality
6.64
Rooms were described as okay but struggled with air conditioning; not up to expectations.
Amenities
7.67
Amenities had mixed reviews, with no coffee machine noted and pool rules criticized.
Value for Money
6.63
Several comments suggested the price did not match the experience provided.
Food and Beverage
8.18
Food quality received some positive notes, though specific details were limited.
Overall Experience
7.65
Overall sentiment was mixed, with both positive aspects and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:49

Property Description

Indulge in a serene getaway at Mercure Thalasso and Spa Port Fréjus, where comfort meets elegance in the heart of Fréjus.

Rejuvenating Spa Experience
Pamper yourself with our luxurious spa services, including massages, body treatments, and facials, ensuring your relaxation is expertly catered to.

Culinary Delights
Savor Mediterranean cuisine at L Ensouleia while enjoying garden views, or relish room service for a cozy evening. Start your day with our delightful buffet breakfast served until late on weekends.

Unmatched Recreational Amenities
Take advantage of our facilities, including two hot tubs, a sauna, and a well-equipped fitness center to keep you active during your stay. Complimentary Wi-Fi is also available to keep you connected.

Experience the ultimate in relaxation and comfort—book your stay at Mercure Thalasso and Spa Port Fréjus today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to October.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

7.6
Based on 125 reviews
Cleanliness: 5.68
Service: 8.65
Location: 9.69
Room Quality: 6.64
Amenities: 7.67
Value for Money: 6.63
Food and Beverage: 8.18
Overall Experience: 7.65
A
Aymar • couple • fr
7
2026-07-24 • via Nuitee
F
François • couple • ch
9
2026-07-23 • via Nuitee
A
Andrea • couple • it
1
Una merda
Pros:

L ascensore

Cons:

Camera con moquette anni 70 puzzava
Hanno dimenticato di fare la camera più volte bensì io uscivo alle 8 e non tornavo prima delle 16
Al cekh in ti chiedono una cauzione di 200€ senza spiegare motivo e poi non ti restituiscono inventando un sacco di storie
La piscina a pagamento
La sauna a pagamento
Il personale c’è scritto che deve sapere 4 lingue e solo il francese parlano
Colazione la mattina scarsa da 2 stelle

2026-07-23 • via Nuitee
B
Brits • couple • be
6
viel mee. Prima ontbijt !
Cons:

badkamer te klein, zeker de douche.
badkamerdeur moet open blijven om badmat te kunnen leggen.
Geen schaduw aan zwembad.
Aangeven prijs van diner niet rerespecteerd teveel aangerekend

2026-07-22 • via Nuitee
A
Antonella • couple • it
8
Pros:

Ho soggiornato una notte in questa struttura In buona posizione fronte mare. Vicina a ristoranti e al porto. Buona colazione molto varia e di qualità.

Cons:

Toglierei la moquette dalle camere. Troppo datata e crea un po di pdore di umido in camera

2026-07-22 • via Nuitee
I
ISSAM • solo_traveller • fr
9
2026-07-22 • via Nuitee
L
Lucas • couple • fr
10
2026-07-22 • via Nuitee
F
FRANK • couple • gb
8
Had a great time overall, staff on reception Lovely in particularité Romane love the Julii bus and Frejus centre, port L
Pros:

Great location, pool area mostly quite in the mornings

Cons:

Problems getting into pool area key system’they have quite of ten doesn’t work so getting in and out very frustrating,loungers outside restaurant covered in bord crap and Ashtrays always full so not pleasant to sit there
Rooms looking tired and should have options to have bathroom with walk in showers and no bath, hallways very dark, I think everything needs a spruce up, also should have more English speaking tv channels

2026-07-21 • via Nuitee
T
TZVI • family_with_children • il
8
2026-07-21 • via Nuitee
P
Paolo • couple • it
7
Pros:

La posizione

Cons:

1) lo staff non parla italiano; 2) colazione con ampi margini di miglioramento per varietà e qualità; 3) dotazioni accessorie per l’igiene personale assenti (solo bagno schiuma e sapone lavamani; 4) necessità per i balconi di protezione dai gabbiani e relativi inconvenienti..

2026-07-21 • via Nuitee
S
Stephane • couple • fr
1
A fuir … hôtel indigne de son statut 4 étoiles
Pros:

La vue et rien d’autre.

Cons:

Chambre sale, tache café sur la moquette, toile d’araignée, serviette tachée, Clim bruyante, ne respecte pas les critères d’un 4 étoiles . Absence de restauration le dimanche, pas de machine à café M, ni de peignoir pour plus 220€ la nuit

2026-07-20 • via Nuitee
L
Leila • extended_group • fr
10
Très bon !
Pros:

Accueil et piscine

2026-07-19 • via Nuitee
A
Adrienne • solo_traveller • be
9
2026-07-19 • via Nuitee
L
Linda • couple • fr
7
2026-07-17 • via Nuitee
M
Marita • couple • se
9
Härlig havsutsikt, trevlig och hjälpsam personal
Pros:

Carol fantastiska människa att vara serviceminded hjälpte oss med byte av rum garage mm
Nära till havet , hamnen , restaurang mm

Cons:

Fiskmåsar i poolen, fiskmåsar om du satt ute på frukost tog chansen och åt av din frukost.
Mycket dålig ventilation i rummet rann på väggen från duschrummet, svartmögel i taket.

2026-07-17 • via Nuitee
L
Laura • couple • th
5
2026-07-17 • via Nuitee
A
alain • solo_traveller • fr
8
Pros:

Bon emplacement

Cons:

Juste un détail . Nous avons signalé un problème d'écoulement de l'eau dans la douche. La douche se bouche. Une personne devait venir mais il n'en a été rien .dommage.
Bon petit déjeuner.

2026-07-16 • via Nuitee
F
Farid • solo_traveller • nl
9
2026-07-16 • via Nuitee
N
Nadine • solo_traveller • fr
8
2026-07-15 • via Nuitee
S
Susanne • couple • de
2
Es hätte schön sein können, wenn von Seiten des Personals ein bisschen Einsatz gekommen wäre.
Pros:

Die Nähe zum Meer ist gut

Cons:

Hier treffen Unsauberkeit und Unfreundlichkeit auf das absolute Desinteresse des Personals auf Kundenwünsche einzugehen. Dieses Hotel sollte man bei seiner Reiseplanung nicht in Betracht ziehen.

2026-07-15 • via Nuitee