Mercure Thalasso & Spa Port Fréjus

Hotels
•
Mercure
7.4 (1697 reviews)
Rue Des Forces Françaises Libres , Fréjus , fr

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
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Review Highlights

Pros:
Excellent location near beach/port
Spacious rooms and balconies
Pleasant pool area (especially mornings)
Friendly reception staff
Good proximity to restaurants
Cons:
Inconsistent cleanliness (visible dirt, mold, missed housekeeping)
Rooms dated (old carpet, tired decor) and bathrooms sometimes small
Breakfast/restaurant quality inconsistent or poor
Pool access restrictions, paid amenities and limited sun-shade
Operational issues: broken spa/fixtures, deposit/payment complaints, parking difficulty

Categories

Cleanliness
6
Multiple guests report visible dirt, mold around AC, unclean window frames and missed housekeeping on some days — cleanliness is inconsistent rather than uniformly poor.
Service
8.7
Reception and some staff were described as friendly and helpful; however pool staff were strict/unpleasant at times and there are reports of slow or incomplete repairs and language barriers. Overall service leans positive at reception but inconsistent across departments.
Location
9
Frequently praised: frontline / near beach, close to port and restaurants — location is a clear strength mentioned across reviews.
Room Quality
6.5
Rooms noted as spacious with nice balconies but repeatedly described as tired or dated (old carpet, worn decoration), some bathrooms small and layouts that let floors get wet; overall comfortable but in need of refresh.
Amenities
7
Good pool area and facilities exist, but pool access restrictions, paid pool/sauna, broken spa equipment and limited sun-shade/umbrellas were common complaints; amenities are decent but with operational issues.
Value for Money
6.8
Several guests felt price-quality balance was off (explicit comment about poor price-performance), citing maintenance and service issues; location and some service aspects partially justify the rate.
Food and Beverage
6.5
Breakfast and dining received mixed-to-negative feedback: reports of low-quality/industrial juices, frozen items, poor charcuterie, but a few guests praised varied, good breakfast — inconsistent F&B experience.
Overall Experience
8.7
Overall stays often enjoyable due to excellent location and pleasant pool mornings, but maintenance, cleanliness and some service inconsistencies tempered the experience; on balance more positive than negative for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:52

Property Description

Direct Beach Access and Thalassotherapy Centre
Experience the ultimate relaxation at Mercure Thalasso Fréjus with direct access to the beach and Thalassotherapy Centre. Indulge in the sea water swimming pool and unwind in the relaxation room with complimentary tea service.

Well-Equipped Air-Conditioned Rooms
Our air-conditioned rooms are designed for your comfort and convenience, featuring modern amenities such as a telephone, TV, hairdryer, minibar, and safe, ensuring a pleasant stay.

Delicious Dining Options
Savor traditional and low-calorie menus at our restaurant, offering a culinary journey rich in colors and flavors, catering to all tastes and preferences.

Book now for a rejuvenating stay at Mercure Thalasso Fréjus and create unforgettable memories by the sea.

Important information:

Please note that extra beds are subject to availability and guests wishing to have an extra bed must request this before arrival.

Swimming trunks are forbidden in the outdoor and indoor pools, only swimming briefs are allowed.

Please note Thalassotherapy treatments are not included: they are available upon request with an extra charge.
Access to indoor swimming-pool is subject to availability and with an extra charge as well

Baby cots are available, free of charge, upon prior request and subject to availability.

Bathrobes are included in the Privilege Room. They are available to rent for EUR 8 each for guests in the Standard Rooms.

Please note that children under 12 years old can enjoy breakfast for free.

Please note that the restaurant will be closed on Sundays lunch/evenings.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Location

Guest Reviews

7.4
Based on 1697 reviews
Cleanliness: 6
Service: 8.7
Location: 9
Room Quality: 6.5
Amenities: 7
Value for Money: 6.8
Food and Beverage: 6.5
Overall Experience: 8.7
I
Ines • couple • fr
5
Si je savais que j’allais payer aussi cher pour une telle qualité, je ne l’aurais jamais fait.
Pros:

Juste l’emplacement

Cons:

Plage public, piscine avec trop de conditions, ascenseur en panne…..

2026-08-29 • via Nuitee
K
Kahina • couple • fr
4
2026-08-29 • via Nuitee
S
steph anie • solo_traveller • fr
10
2026-08-27 • via Nuitee
K
Kaiser • couple • ch
7
2026-08-26 • via Nuitee
B
Bettina • solo_traveller • ch
10
2026-08-26 • via Nuitee
F
Fabiola • solo_traveller • fr
5
Pros:

Il est bien situé avec une belle vue

Cons:

Je ne trouve pas les prestations dignent d'un 4 étoiles il.ne suffit pas de sourire à la clientèle l'efficacité est primordial et le professionnalisme

2026-08-25 • via Nuitee
B
barbe • couple • fr
10
Super emplacement, chambre spacieuse et très propre. Qualité de la literie.
Pros:

Tout

2026-08-25 • via Nuitee
G
Gabriele • solo_traveller • it
7
Pros:

La posizione

Cons:

LA zona piscina

2026-08-25 • via Nuitee
F
Fre • family_with_children • be
9
Topvakantie op
Pros:

Super hotel waar wij al jaren naartoe gaan. Prachtige ligging. Uitgebreid ontbijtbuffet. En vriendelijk personeel.

Cons:

De wifi is niet overal even goed.

2026-08-25 • via Nuitee
S
Steven • couple • de
4
Ein schlecht gepflegtes Hotel, mit zuwenig Fachpersonal, an einer prädestinierten Location.
Pros:

Die Lage (Strandnähe) und das Bett.

Cons:

Sauberkeit, Frühstück war unorganisiert, keine Gläser, keine eingedeckten Tische und Tische waren lange voll mit dreckigem Geschirr. Personal hat sich selbst Kaffee geholt und war wenig motiviert.

2026-08-25 • via Nuitee
B
burak • solo_traveller • fr
8
2026-08-24 • via Nuitee
T
Tayeb • couple • fr
10
Pros:

Meilleur hôtel de la région je recommande

2026-08-23 • via Nuitee
S
Simona Maria • family_with_children • it
8
Pros:

Posizione

Cons:

La poca pulizia

2026-08-22 • via Nuitee
D
Dominique • couple • fr
8
Agréable
Pros:

L’emplacement, la taille de la chambre, le petit déjeuner

Cons:

Dommage qu’il n’y ait pas un accès direct à la plage

2026-08-21 • via Nuitee
P
Pascale • couple • be
6
Mooi uitzicht en ligging
Pros:

De ligging.
En mooi uitzicht op zee.

Cons:

Te duur voor wat het is. Niet gezellig of onderhouden, geen bediening van drankjes en eten de hele dag door. Vergane glorie.
Prijs kwaliteit niet in verhouding.

2026-08-21 • via Nuitee
S
Sakina • family_with_children • fr
1
2026-08-20 • via Nuitee
J
jérôme • solo_traveller • ch
6
2026-08-20 • via Nuitee
B
Beatrice • couple • fr
10
Séjour parfait
Pros:

L’emplacement est parfait

2026-08-19 • via Nuitee
S
Splidsboel • solo_traveller • dk
6
Pros:

Beliggenhed perfekt ned til stranden og tæt på byen. Fin pool.

Cons:

Selve hotellet var ikke noget særligt. Lidt beskidt og morgenmad ok.

2026-08-18 • via Nuitee
R
Richard • couple • re
8
Ne reflète pas un 4 étoiles.
Pros:

Personnel professionnel et sympathique.
Emplacement parfait.

Cons:

Bâtiment vieillissant.
Couloirs des étages non restaurés avec des coups de pinceau sur les portes des chambres. Difficulté à ouvrir la chambre et la piscine avec la carte d’accès.

2026-08-18 • via Nuitee