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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Laundry
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Luggage storage
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Bar
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Fax/photocopying
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Sun terrace
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Snack bar
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Cashless payment available
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Key card access
Review Highlights
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Property Description
Central Location on River Stour
Located in the heart of Sudbury, The Mill Hotel offers a picturesque setting on the banks of the River Stour.
Award-Winning Dining Experience
Indulge in a culinary delight at the property's AA-Rosette winning restaurant, serving delectable British cuisine made from locally sourced produce.
Comfortable Rooms with River Views
Relax in spacious rooms decorated in a contemporary style, many offering stunning views of the river and meadows.
Experience the charm of Sudbury at The Mill Hotel - book your stay now to enjoy a perfect blend of comfort and luxury.
Please note that the property does not have a elevator.
Please contact the property in advance if traveling with a pet.
When booking 5 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Lovely hotel, very nice staff
Small but pleasant room with nice view through double aspect windows Staff very friendly & helpful. Evening meal & breakfast good.
We did ask for an upper floor room & got one but didn't realise there was no lift so bit of a work out
Booked a night for my parents birthday they loved the views from their room, said breakfast was lovely and staff very helpful
Nothing
Friendly staff. Location.
No lift.
The staff were absolutely amazing .
The car park not being immediately on the hotel grounds . There is no lift. No advise when booking as to rooms on top/3rd floor were up Very steep stairs . I understand the property is old but it was no fun . The room was tiny and unbelievably hit . The window did not give much relief and did not then close properly . The rooms dated bed squeaky and a little lumpy. I was really disappointed .
We were given a ground floor room in 'the cottage' which is a separate building about 50 metres up the road. We didn't like the room as it was right next to the road and the door into the cottage (which closed very loudly) was next to our room. We asked to be moved and were offered a room on the 1st floor of the cottage which we much preferred. We ate in the restaurant in the evening and the food was very good. The hotel has the original water wheel (enclosed by glass panels) in the bar/restaurant area which is novel and very impressive. We liked the area outside the mill - the pond and meadows are very pretty. It's easy to walk into town and there are lots of walks across the meadows, including a route to the old railway line which is now a walk and cycle path into either Sudbury or Long Melford.
The staff in reception and in the restaurant were professional and friendly. We liked that Blue Light Card holders get 30% discount on food.
We weren't able to contact reception from our room (when the TV wouldnt work) as there wasn't a telephone in the room and no one answered our call to reception from our mobile - so we had to manage without a TV. Next morning we reported this to reception but it was a good job we hadn't experienced a real emergency in our room the night we stayed !
The quality of the hot food and preserves at breakfast could be improved.
Location & food were great
The showers were extremely poor - after complaining on the first night an issue with no hot water was rectified, but the water pressure is horrendous. The ground floor room wasn't too bad, but it was impossible to have a proper shower in the first and second floor rooms
Staff were friendly, always had a smile and tried to do what they could to help.
It was a great location with walks just outside the door.
The hotel looked welcoming but once past the front desk you could see it needed a lot of attention. There were towels along the glass corridor to collect leaking water from outside, our toilet leaked, there was a must smell along the corridor and into the room and there was lots of dust and cobwebs.
There were no hooks in the bathroom to hang clothes and towels and not charging ports near the beds. When we arrived there was a fold up bed made up in our room which we had to take down and fold up.
We were told we had a complementary upgrade however we could not see what this was. The room was tiny, we had a double bed and only a view of trees with one tiny window.
The food was also very disappointing, we had to raise problems with our meal and were offered brunch however this was not served as described on the menu but by this time we could raise the food issues no more.
Sadly, despite having high hopes, paying full price and it being our anniversary, we were left disappointed and wouldn’t go back.
Location was great
Good parking
Comfy bed
No EV charge points
No Aircon in rooms (but there was a fan)
Weekend breakfast was good. Weekday was not so good as much less choice
Sticky tables sticky doors a bathroom fan that didn't turn off properly nobody came to fix it no USB points confusion over Blue Light policy endless tables uncleared
Lovely location with walks on the doorstep. Comfortable room. Good choice of breakfast. Friendly staff.Nice touch having the singer on the roof terrace on Sunday afternoon.
Room and en suite were small but clean and comfortable.
Requested a ground floor room due to limited mobility. However, there are many steps to climb to reach the room and no hand rails to assist. With no lifts and no rooms accessible step free, the hotel is totally unsuitable for guests with limited mobility.
There are no disabled parking bays. The carpark is unlit.
Breakfast was good with plenty of choice
Staff where quick to clear tables ready for guests
A 13amp plug socket near to the bed would have been helpful
Fabulous location, lovely decking overlooking the river.
Maybe looking a little tired in areas but still a fab hotel.
Located near the centre of town
No lifts.
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