Boutique Hotel Palacio

Hotels
8.2 (475 reviews)
Calle Duarte 106, Ciudad Colonial , Santo Domingo , do
+1 809-687-5535

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Poor cleanliness in common areas
Limited breakfast selection

Categories

Cleanliness
7.66
Multiple complaints about cleanliness in common areas and bathroom.
Service
9.13
Staff was very helpful and provided excellent service throughout.
Location
9.17
Excellent central location, easy access to local attractions.
Room Quality
8.12
Rooms generally clean and comfortable, though one mention of humidity.
Amenities
7.15
Limited breakfast options and complaints about water supply.
Value for Money
8.61
Good price for the services offered, though some amenities lacking.
Food and Beverage
7.16
Breakfast quality noted as disappointing with limited selection.
Overall Experience
8.63
Generally positive stay, with good service and location outweighing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:33

Property Description

Central Location in Historic Santo Domingo
Located just a 10-minute walk from the iconic Puerta Del Conde, Boutique Hotel Palacio offers a vibrant and convenient stay in the heart of Santo Domingo.

Charming Amenities
Indulge in the hotel's café, outdoor pool, and uniquely colorful rooms featuring minibars and safety deposit boxes. Enjoy the comfort of red tile floors, a seating area, cable TV, room service, and Wi-Fi during your stay.

Relaxation and Dining
Unwind in the sauna or keep up with your fitness routine in the on-site gym. Don't miss the daily breakfast buffet at the hotel's cafeteria, which also provides options for indoor and outdoor dining experiences.

Experience the charm and convenience of Boutique Hotel Palacio, just steps away from the Cathedral of America and the bustling "Calle El Conde". Book your stay now for a memorable Santo Domingo getaway.

Important information:

Breakfast for children under 10-years old is included.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.2
Based on 475 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 7.15
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 8.63
C
Cristina • extended_group • ch
5
Pros:

Posizione. L’atrio interno

Cons:

Le camere non erano molto pulite

2026-07-25 • via Nuitee
J
Juan • couple • es
6
Cons:

Me querían cobrar 2 dólares por pedir huevos fritos

2026-07-23 • via Nuitee
K
Katarina • solo_traveller • gp
8
Hotel typique, beau, propre et proche de tout
Pros:

super emplacement en plein coeur de la rue touristique. Le lieu est beau, authentique, agréable et chaleureux. L'hôtel a un vrai cachet pour les amoureux des vieilles pierres. Le personnel a été à l'écoute et très gentil aussi bien à l'accueil qu'en cuisine.

Cons:

L'eau chaude prend un peu de temps à venir. En ce moment, il y a des travaux juste devant l'entrée , ce qui n'est pas de leur faute. Heureusement qu'on n'entendait pas trop le bruit. C'est une bonne idée d'avoir une piscine sur le toit mais elle ne donne pas envie et est abrupte de déco ce qui dépareille du reste de l'hôtel.

2026-07-21 • via Nuitee
D
Daniela • family_with_children • be
4
Pros:

Location

Cons:

We chose this hotel because there was a free parking garage. In June we sent a message to the hotel to make sure that a parking spot at the hotel was guaranteed. We got this answer "We can arrange parking for your vehicle. We’ll guide you to the parking space when you arrive." When we arrived, we could not even get to the hotel because the whole street is broken up and we did not get any help from the rude receptionist (Jasmin) to find a parking spot. Very very poor service!

2026-07-21 • via Nuitee
F
Fabien • solo_traveller • fr
10
Je recommande
Pros:

Le côté colonial, l’emplacement et le staff très pro et agréable

2026-07-21 • via Nuitee
E
Evelin N. • solo_traveller • at
10
2026-07-21 • via Nuitee
D
Dayana • extended_group • cr
7
Buena ubicación
Pros:

La ubicación y el estilo colonial

Cons:

Le falta mantenimiento (agua caliente, luces, entre otros)

2026-07-18 • via Nuitee
L
Luchy Martínez • solo_traveller • es
3
Pros:

El desayuno y el patio.

Cons:

Todo lo demás, mal cuidado, sabanas manchadas,

2026-07-14 • via Nuitee
R
Rossio • family_with_children • hn
8
2026-07-13 • via Nuitee
M
Muscolini • family_with_children • it
10
Pros:

La colazione e la gentilezza del personale

2026-07-10 • via Nuitee
K
kathleen • family_with_children • us
5
Pros:

The employees

Cons:

There is no parking bc they are fixing the street and the employees aren’t able to help

2026-07-06 • via Nuitee
F
Francisco • solo_traveller • es
9
Pros:

Habitación muy cómoda, grande y muy bien climatizada. Desayuno bueno.

Cons:

La piscina podria estar más limpia

2026-07-04 • via Nuitee
Z
Zayda Andrea • couple • co
10
Es cerca a la zona colonial , las habitaciones son cómodas, grandes y limpias, la piscina es perfecta
Pros:

Excelente atención, la comida deliciosa, ubicación excelente cerca al super

Cons:

Todo estaba súper bien

2026-07-03 • via Nuitee
T
TereT • solo_traveller • ar
3
Sin piscina
Cons:

La piscina NO ESTUVO HABILITADA

2026-07-01 • via Nuitee
D
Diego • family_with_children • es
8
Buena ubicación pero con necesidad de reforma
Pros:

Excelente ubicación y buen desayuno

Cons:

El hotel necesita una reforma completa.

Por obras en la calle. el parking no es accesible y debes buscarte la vida en las calles cercanas para aparcar

2026-06-30 • via Nuitee
R
Rosbert • solo_traveller • co
9
Pros:

Super tranquilo

Cons:

El aseo de la piscina nosé si era por la hora pero no se vio limpia

2026-06-29 • via Nuitee
T
Tina • solo_traveller • lu
2
Catastrophique, mais bon Emplacement
Pros:

Emplacement

Cons:

Difficile à trouver à cause du chantier autour de l hotel, parking dans la rue principale... Accueil non appropie...
Matelas trop vieux et inconfortable...
Petit déjeuner catastrophique...

2026-06-25 • via Nuitee
D
Deborah • family_with_children • do
9
Pros:

La ubicación, en la misma Zona Colonial, justo por el Conde. La ubicación es fantástica, puede visitar desde el hotel a pie toda la zona colonial. Las habitaciones rusticas, estilo colonial pero super cómodas y limpias, las camas excelente. El desayuno sencillo pero bueno.

Cons:

N/A

2026-06-22 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Perfect planning for next year to go again
Pros:

I loved the customer service with efficiency n promptness.
Jose the front desk met all my expectations n some. Also the nite crew especially Arias was excellent service. I would definitely go again no doubt.
Thank you for all the great service n hospitality.

Cons:

Nothing bad I can say

2026-06-22 • via Nuitee
O
Oboegbulem • solo_traveller • us
7
2026-06-20 • via Nuitee