Boutique Hotel Palacio

Hotels
8.2 (475 reviews)
Calle Duarte 106, Ciudad Colonial , Santo Domingo , do

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Poor cleanliness in common areas
Limited breakfast selection

Categories

Cleanliness
7.66
Multiple complaints about cleanliness in common areas and bathroom.
Service
9.13
Staff was very helpful and provided excellent service throughout.
Location
9.17
Excellent central location, easy access to local attractions.
Room Quality
8.12
Rooms generally clean and comfortable, though one mention of humidity.
Amenities
7.15
Limited breakfast options and complaints about water supply.
Value for Money
8.61
Good price for the services offered, though some amenities lacking.
Food and Beverage
7.16
Breakfast quality noted as disappointing with limited selection.
Overall Experience
8.63
Generally positive stay, with good service and location outweighing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:33

Property Description

Central Location in Historic Santo Domingo
Located just a 10-minute walk from the iconic Puerta Del Conde, Boutique Hotel Palacio offers a vibrant and convenient stay in the heart of Santo Domingo.

Charming Amenities
Indulge in the hotel's café, outdoor pool, and uniquely colorful rooms featuring minibars and safety deposit boxes. Enjoy the comfort of red tile floors, a seating area, cable TV, room service, and Wi-Fi during your stay.

Relaxation and Dining
Unwind in the sauna or keep up with your fitness routine in the on-site gym. Don't miss the daily breakfast buffet at the hotel's cafeteria, which also provides options for indoor and outdoor dining experiences.

Experience the charm and convenience of Boutique Hotel Palacio, just steps away from the Cathedral of America and the bustling "Calle El Conde". Book your stay now for a memorable Santo Domingo getaway.

Important information:

Breakfast for children under 10-years old is included.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.2
Based on 475 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 7.15
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 8.63
M
Muscolini • family_with_children • it
10
Pros:

La colazione e la gentilezza del personale

2026-07-10 • via Nuitee
K
kathleen • family_with_children • us
5
Pros:

The employees

Cons:

There is no parking bc they are fixing the street and the employees aren’t able to help

2026-07-06 • via Nuitee
F
Francisco • solo_traveller • es
9
Pros:

Habitación muy cómoda, grande y muy bien climatizada. Desayuno bueno.

Cons:

La piscina podria estar más limpia

2026-07-04 • via Nuitee
Z
Zayda Andrea • couple • co
10
Es cerca a la zona colonial , las habitaciones son cómodas, grandes y limpias, la piscina es perfecta
Pros:

Excelente atención, la comida deliciosa, ubicación excelente cerca al super

Cons:

Todo estaba súper bien

2026-07-03 • via Nuitee
T
TereT • solo_traveller • ar
3
Sin piscina
Cons:

La piscina NO ESTUVO HABILITADA

2026-07-01 • via Nuitee
D
Diego • family_with_children • es
8
Buena ubicación pero con necesidad de reforma
Pros:

Excelente ubicación y buen desayuno

Cons:

El hotel necesita una reforma completa.

Por obras en la calle. el parking no es accesible y debes buscarte la vida en las calles cercanas para aparcar

2026-06-30 • via Nuitee
R
Rosbert • solo_traveller • co
9
Pros:

Super tranquilo

Cons:

El aseo de la piscina nosé si era por la hora pero no se vio limpia

2026-06-29 • via Nuitee
T
Tina • solo_traveller • lu
2
Catastrophique, mais bon Emplacement
Pros:

Emplacement

Cons:

Difficile à trouver à cause du chantier autour de l hotel, parking dans la rue principale... Accueil non appropie...
Matelas trop vieux et inconfortable...
Petit déjeuner catastrophique...

2026-06-25 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Perfect planning for next year to go again
Pros:

I loved the customer service with efficiency n promptness.
Jose the front desk met all my expectations n some. Also the nite crew especially Arias was excellent service. I would definitely go again no doubt.
Thank you for all the great service n hospitality.

Cons:

Nothing bad I can say

2026-06-22 • via Nuitee
D
Deborah • family_with_children • do
9
Pros:

La ubicación, en la misma Zona Colonial, justo por el Conde. La ubicación es fantástica, puede visitar desde el hotel a pie toda la zona colonial. Las habitaciones rusticas, estilo colonial pero super cómodas y limpias, las camas excelente. El desayuno sencillo pero bueno.

Cons:

N/A

2026-06-22 • via Nuitee
O
Oboegbulem • solo_traveller • us
7
2026-06-20 • via Nuitee
A
Alessio • couple • it
5
Pros:

Ubicación

Cons:

El colchón y las almohadas

2026-06-19 • via Nuitee
A
Angelica • extended_group • br
8
Ótima localização
Pros:

Hotel muito charmoso e histórico. Café da manhã simples mas gostoso. Quarto enorme com linda decoração ar condicionado funciona muito bem.
Piscina ótima para desfrutar depois de um dia de passeio. Funcionários da recepção e da organização do hotel muito amistosos.
A localização é espetacular muito centralizada para tudo o que organizar para fazer durante a estadia em Santo Domingo.

Cons:

Não fui avisada que a rua em frente ao hotel estava em obras e que não poderíamos utilizar o estacionamento do hotel ( sei que não é responsabilidade do hotel e que o mesmo não tem culpa) o que causou um pouco de apreensão pois tínhamos a opção de deixar na rua estacionado ou pagar estacionamento privado com custo somente por hora o que seria muito caro. Deixamos na rua próximo do hotel e foi super tranquilo

2026-06-13 • via Nuitee
J
Juan • extended_group • es
7
No ofrece los servicios que apuntan
Pros:

La ubicacion es perfecta si quieres estar en la zona colonial

Cons:

No me avisaron que no se podia acceder al parqueo, tampoco que el restaurante solo funciona para el desayuno, y que el bar esta cerrado. Cuando llegue el aire de la habitacion no funcionaba y me cambiaron a una habitacion de una categoria inferior a la que habia reservado.

2026-05-31 • via Nuitee
M
Marcus • extended_group • us
10
2026-05-30 • via Nuitee
B
Brian • solo_traveller • us
8
2026-05-26 • via Nuitee
A
Abeleira • solo_traveller • uy
7
Pros:

El estilo colonial del Hotel te transmite que el lugar está lleno de historia.
Está muy bien ubicado para recorrer caminando la ciudad colonial.

Cons:

Que en la zona hay muchas obras y calles cortadas. Por suerte pudimos acceder al Hotel con el auto, aunque tomando la última calle a contramano. De haber sido en la cuadra contigua, hubiese sido imposible llegar con el auto y bajar cómodamente todo el equipaje. Situación ajena al Hotel, pero tuvimos suerte en este caso.

2026-05-24 • via Nuitee
N
Navarro Nassi • family_with_children • pe
10
Pros:

Todo lindo.

2026-05-20 • via Nuitee
A
alejandro • family_with_children • ar
8
2026-05-20 • via Nuitee
D
dominique • couple • mq
8
Pros:

central, accueil très bon

Cons:

pas de poubelle dans la chambre ,

2026-05-19 • via Nuitee