The Westin Sacramento Hotel & Marina

The required valet parking was unexpected and very inconvenient!

We stayed here for an anniversary getaway and it did not disappoint. I was completely blown away by the location and it's features, and this is coming from someone who travels frequently.

Ginger helped check us in and created an incredible experience for our special occasion. I had explained that this was our anniversary and she did all she could to make our stay a memorable one. She thoroughly explained all the amenities the Westin has to offer, and made sure to recommend the on-site restaurant Scott's for dinner.

Our room was incredible, with lots of space and a hot tub. We really enjoyed the fireplace and the large, spacious bathroom. Beautiful room overall.

I am truly impressed by this hotel and it's staff, and would highly recommend to my friends and family staying here. I know we will be back, we had an amazing time.

Thanks Ginger and Westin Sacramento staff!

Very nice hotel, very quiet, even though it’s so close to the freeway. The walk along the river and the grounds behind the hotel are very nice. Be aware that you will be paying over $50 a night for parking your car because it is mandatory valet parking.

Once we arrived to the hotel and marina we were given 5 star treatment. They made us feel extremely welcome and valued as guests.

We have stayed at the Westin Sacramento seven times, totaling 38 days or more over the last 6 years. The riverfront setting is quiet and relaxing, but close enough to downtown Sacramento to feel connected. The front desk, housekeeping, and valets are warm, friendly, and helpful. I had two separate problems with my booking, both were my errors. Ismelda at the front desk solved the first issue quickly and hassle free. Then a few days later Lorenzo at the front desk help me with a similar issue. Over the years we have found that the entire crew exhibits same positive and helpful attitudes.

My recent stay at The Westin Sacramento Hotel & Marina exceeded every expectation. Tucked off the beaten path, this hotel is well worth seeking out, offering breathtaking views overlooking the marina, a beautiful walking path, and picturesque views of the boats. From the moment I arrived, I felt warmly welcomed, and that spirit of genuine hospitality carried through my entire visit.

My room was clean, comfortable, and generously sized, offering the kind of peaceful retreat I truly needed. As a lifelong caregiver and healthcare consultant, I deeply value quiet time to reflect and cultivate innovative business strategies, and this hotel provided exactly the calm, respectful environment that made that possible. It truly is a restful and restorative spa and hotel.

I must also commend the outstanding staff who made my stay so memorable. Jonathan, the night manager, was extremely pleasant and helpful, always ready with a warm greeting and genuine care. Simeon, the day manager, was equally kind and welcoming, making sure every detail of my stay was attended to. In valet parking, Cedrick went out of his way to make me feel welcome, greeting me with courtesy and respect for my personal space every single time.

Kindness, courtesy, and genuine hospitality are not always easy to find, but The Westin Sacramento Hotel & Marina delivers them in abundance. I left feeling refreshed, respected, and grateful for such a wonderful experience. I highly recommend this hidden gem to anyone seeking comfort, professionalism, and true restorative warmth during their stay.

Location

I’ve been to this location many times over the years, for work and for pit stops in between home and family. The clawfoot tubs and the beds are SO luxurious after a long day, and I truly look forward to this space. I’m writing this review because the customer service i received tonight was 10/10. I was having some technical difficulties with booking my room and the gentlemen (I believe his name was Matt W.) at the front desk was so kind and patient with me. He helped me to find my Marriott member number, guided me through a couple important decisions I needed to make, and absolutely enhanced my experience. I really appreciate the time and energy he took in assisting me, I cant let it go unnoticed. Thank you Matt. I’ll happily continue to support and recommend this business!

The rooms are clean and comfortable. I always enjoy the foot claw tub.

I don't get to go out very often with 2 kids under 8 so when my sister offered to babysit so I could have a spa day with my hubby for my bday I was so excited!

Booked us both an 80 min massage and then I was going to get a facial. I booked online, they called me back hours later around 4:55 to get a credit card on file, by the time I called back they were closed no biggie I call them back the next day. The phone does this weird ring thing and no one answers and the call drops. I try calling from my husbands phone, same thing. They call back sometime later apologizing and saying their WiFi was down so their phones were down. Not a big deal. Also their saltwater jacuzzi is out of service. Not ideal but not the end of the world bc we can use the hotel pool.

Fast forward to a week later, I'm checking in early and getting the tour and find out that not only is the jacuzzi out of service but their sauna is too. Le sigh. I get my massage which was not relaxing (the masseuse was nice but moved really fast the whole time, except on my forearms) Hard to enjoy someone vigorously rubbing your back for 80 mins. No biggie, bc facials are always slow and relaxing and this next part will help calm me down.

My esthetician wasn't ready when I got out of the massage (was still setting up) so I grab a snack, go to the restroom and tell my husband to enjoy the hotel pool. He pays and then goes to the pool. Facial time! I get in the chair and a scratchy hair protector was put on me and she proceeds to wash my face and put on a quick enzyme mask. That's the first time she steps out the room. I'm not thinking anything of it. She eventually comes back, wipes off the enzyme, and then proceeds to tell me that her heart rate is raising high and she needs to drop it, and I was like ok no worries. I was another min or two and then ask, hey should I get someone? And she says yes I'm having a medical emergency please grab my manager. So I step off the table naked (hoping no one is looking lol), grab my robe, see her lying on her back on the floor with legs elevated on her stool, then I run into the hall and say hey esthetician name is having a medical emergency and the manager and receptionist rush in.

At this point I'm calling it and decide to cut my losses and go to the pool. Get the bikini on and am about to walk to the pool when the manager comes back in to ask if I want to continue the facial! I'm concerned this girl is going to pass out on me while I'm on the table, no thank you. She prob needs to go home! Why are you trying to have her work some more when she literally had a medical emergency, so I decline and ask again "is she actually ok?" Am told yes and then offered spf. At that point I go to the pool which was another horror story for another day.

We return maybe 1 hr 45 mins later and are then told we will only get a partial refund bc the service was almost over, which I am not sure if this is accurate bc I was naked on a table with my eyes closed, not staring at my watch.

At this point my flabbers are gasted. My bday was lame. I would expect a spa anywhere to offer a refund for a service that was not completed due to not fault of my own and if they really wanted to be nice, provide a credit to come back and actually experience a proper facial and jacuzzi. Or even offer to pay for a drink!

Long story short, don't recommend coming here.

I rarely leave negative reviews, but I feel other guests deserve to know about my experience.

I stayed at The Westin Sacramento Riverfront Hotel & Spa from July 10–13, 2026. During my stay, I entrusted my vehicle to the hotel’s valet service. On the morning of July 13, I discovered that my vehicle had been entered and a significant amount of my personal belongings had been stolen.

What is especially concerning is that I had my vehicle on July 12, and it had not been broken into at that time. The theft appears to have occurred after the vehicle was returned to valet later that day or overnight while it was in the hotel’s care. Based on the fact that there was no forcible damage leads to they left my vehicle unlocked by the valet, which I find extremely negligent. When guests are required to use valet and are paying $52 per day for parking, there is a reasonable expectation that basic precautions—like locking the vehicle—will be taken.

While I understand that crimes can happen anywhere, what has been most disappointing is how this situation has been handled afterward. Communication has been minimal, updates have been difficult to obtain, and I have had to repeatedly follow up just to find out what is happening. As a guest, I expected much better from a property carrying the Westin and Marriott name. Additionally, my interaction with Danielle, the general manager, left me feeling as though I was being blamed for the situation. While I could understand that perspective if my vehicle had been forcibly broken into, that was not the case here—my car was left unlocked while in the hotel’s care.

I’m not someone who immediately asks for compensation or threatens legal action. I simply wanted the hotel to acknowledge what happened, communicate with me, and make a genuine effort to do the right thing. Instead, I’ve been left feeling ignored while dealing with the financial loss and stress of having my vehicle violated.

If you stay here and use the valet service, I would encourage you to remove all valuables from your vehicle and carefully document its condition before handing over your keys.

I sincerely hope Marriott and HHM Hotels review how this incident has been handled and take meaningful steps to improve both guest security and communication. I will gladly update this review if the company ultimately demonstrates the level of accountability and customer service I expected from the beginning.

L’emplacement à deux pas de la I-5 et pourtant très calme et donnant sur la rivière Sacramento