Hotel Sunce

Vse je bilo v najlepšem redu. Odlična nastanitev za dokaj zmerno ceno jeseni.

Bazen brez vode.
Za savno hoče lastnica 25€ na uro!

Sänky oli liian kova omaan makuun. Hotellissa on portaita paljon, ei hissiä. Omistaja puhuu vain saksaa ja kroatiaa.

Pierwszą noc spędziliśmy w innym pokoju niż zarezerwowany, ponieważ osoby przed nami za zgodą właścicielki wydłużyły swój pobyt. Nie zostaliśmy o tym uprzedzeni- tylko postawieni przed faktem po przyjeździe na miejsce. Właściwy pokój był czysty i przestronny, ale był na ostatnim piętrze i w dzień rolety musiały być szczelnie zasłonięte a klimatyzacja chodziła bez przerwy, aby była znośna temperatura. Balkon nie był zacieniony i cały dzień był w pełnym słońcu. Był problem z parkowaniem: brak miejsca i samochody stały w kilka rzędów. Z rana auto było zastawione i był problem z wyjazdem Aby tego uniknąć korzystaliśmy również z płatnego parkingu miejskiego.

We had booked a room with two single beds and a large terrace, and we paid extra for these features. However, upon arrival, we were given a smaller room with just one small double bed.
The issue could not be resolved immediately because the owner did not speak English, only German and Croatian. She also did not seem willing to help resolve the situation and was angry and unfriendly. When I tried to show her our Booking.com reservation to prove that we had booked a larger room, she simply waved her hand dismissively.
Fortunately, an employee named Silvia eventually came to help us. She spoke English and was very helpful. After showing her our Booking.com reservation, which clearly stated the type of room we had booked, we finally managed to get the room we had originally paid for. However, despite all the trouble, the owner never apologised for the mistake.
The breakfast was disappointing and certainly not what I would expect from a three-star hotel.
Another unpleasant incident occurred when my mother was sunbathing on the beach. The owner came over and told her to leave, even though we had been informed that hotel guests were allowed to use the sun loungers on the hotel's beach. The owner later admitted that she had made a mistake, but once again, she did not apologise.
Overall, our experience was disappointing. Although we eventually received the room we had booked, the owner's unfriendly attitude, lack of willingness to help, and failure to apologise made our stay much less enjoyable than it should have been. We really appreciated Silvia's help, but the overall service did not meet our expectations.

Our flight was delayed so ended up arriving 4 hours late at 11pm. We did email the property several times and had a generic mail back that we couldn't check in!. Tried to call but no answer. When we arrived we managed to get someone down from their house to check us in. She did not speak English, only Croatian and German. So in my best German we thanked her and apologised for the delay. She was not impressed.
Don't use the bar or café on the beach front. It's not worth the huge hassle and waiting times. We got a bottle of beer from the bar and a family friend of the lady owner took our room number as he couldn't deal with cash or card. We accidentally got our room number wrong so when we came to pay a little later that day we got the third degree (in German) from the lady and that we couldn't be trusted! Further encounters with her were on the private beach when we slightly moved our sun loungers to be in the shade (not allowed) and that we MUST put the parasols down after use and stack the sun loungers. Not a nice person.
Also, there's no shuttle to or from the airport and no lift in the building. No coffee or tea making facilities in the room. There is an empty fridge in the room which can be used. The smoke fire alarm has a flashing light which is very bright at night.

The owner was very rude and not suitable to be managing the hotel. When we arrived, she was angry that we were somewhat delayed. She insisted that we pay an additional fee upon arrival and only in cash. We said we did not have cash, she just kept insisting, would not take credit card payment.
She insisted on speaking to us in a very rude tone but only in German, after we told her we do not speak German.
She did not allow us to use the beach facilities after breakfast, only if we paid an extra fee even though it was advertised as being included in the hotel rate.