Extended Stay America Suites - Albuquerque - Rio Rancho

Hotels
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Extended Stay America Suites
6.3 (459 reviews)
2608 The American Rd. NW , Rio Rancho , us
+1 505-792-1338

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good staff service
Great location
Cons:
Dirty facilities
Uncomfortable rooms
Misleading amenities

Categories

Cleanliness
4.44
The property was filthy. The room in general did not feel clean.
Service
8.41
Staff was good and helping. Awesome customer service.
Location
8.95
Great location.
Room Quality
5.4
One room didn’t have pillows and there was a broken dresser.
Amenities
5.43
Facilities were outdated. Amenities lacking.
Value for Money
5.39
Not worth the money. The standards are lacking.
Food and Beverage
5.44
Breakfast items were limited and poorly presented.
Overall Experience
6.91
Mixed experiences with several complaints affecting the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:05

Property Description

Fully Equipped Kitchens
Experience the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge for a comfortable extended stay.

Complimentary Amenities
Enjoy free WiFi, grab-and-go breakfast, onsite parking, and local phone calls, providing added value to your stay at Extended Stay America - Albuquerque.

Convenient Services
Benefit from 24-hour front desk assistance, laundry facilities, and upgraded bedding with extra pillows, ensuring a hassle-free and comfortable experience during your visit.

Book now to enjoy a seamless extended stay experience at Extended Stay America - Albuquerque - Rio Rancho!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.3
Based on 459 reviews
Cleanliness: 4.44
Service: 8.41
Location: 8.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 5.39
Food and Beverage: 5.44
Overall Experience: 6.91
H
hector • couple • pt
6
Bare minimum affordable accommodation.
Pros:

Cheap. Room had a small kitchenette.

Cons:

Breakfast meager, service level from desk staff - useless. Internet went out on the 3rd floor, desk clerk answer was well no one else has complained. Gave me the 800 number for their IT support and had me spend an hour on the phone troubleshooting the access point on the 3rd floor, zero accountability. No amenities except a nice laundry room. Basic place. Not a hotel really as an apartment building with essentially no services. We were there a week and a half (checked in on a Monday) and were told the room would be cleaned once a week. The next Monday no cleaning. When we asked we were told that third floor rooms are only cleaned on Thursday. So we went from Monday to the following Thursday with no cleaning. They would exchange towels at the front dest on request though. It was cheap enough. Set your expectations accordingly and it can be OK.

2026-07-22 • via Nuitee
H
hector • couple • pt
6
Acceptable. Decent value for money.
Pros:

room was fine. parking convenient.

Cons:

Useless staff. Wifi on the third floor went out - when I reported it to the front desk they said no one else had complained and they gave me the 800# to the IT help desk. I spent over an hour diagnosing the 3rd floor access point issue and fixed it. No thx to the hotel staff.

Our flight was late, I had prepaid the reservation but I called to say we might arrive after midnight. Hotel clerk informs me that 1. no check ins between 12:30 and 3am due to a night audit process. And worse, if we didn't get there by 12:30 the system would cancel our reservation. No choice. I needed to make a new reservation for the next day, got a charged for the night anyway. Awful service.

The included breakfast is pretty meager.

2026-07-18 • via Nuitee
P
Paul • couple • us
4
2026-07-13 • via Nuitee
L
Leticia • couple • us
10
2026-07-08 • via Nuitee
M
Mark • couple • us
10
It was a great stay
Pros:

Location and the room amenities

Cons:

The breakfast

2026-07-08 • via Nuitee
G
Gonzales • family_with_children • us
8
2026-07-01 • via Nuitee
M
Melissa • couple • us
10
It was a nice property and everything was comfortable
Pros:

It’s clean and quiet

Cons:

Nothing

2026-06-28 • via Nuitee
C
Cruz • solo_traveller • us
3
2026-06-25 • via Nuitee
M
Melanie • couple • us
10
Great value location and clean place to stay
Pros:

Easy check in clean facilities

2026-06-24 • via Nuitee
M
Martin • couple • us
7
2026-06-18 • via Nuitee
L
Lorenda • solo_traveller • us
6
Like my review. Was decent
Pros:

Affordable rates

Cons:

Bed was not the actual request made. Reserved for queen bed but bed was was more like full size.

2026-06-16 • via Nuitee
G
Gilbert and Valerie Campos • solo_traveller • us
1
2026-06-14 • via Nuitee
L
Lorenda • couple • us
7
2026-06-14 • via Nuitee
M
Martijn • solo_traveller • nl
9
Pros:

Mooie ruime kamers.

Cons:

Verwacht niet veel van het ontbijt.

2026-06-13 • via Nuitee
A
Adrian • solo_traveller • us
9
2026-06-01 • via Nuitee
Y
Yasmin • solo_traveller • us
5
While the location was perfect for what I needed, my stay was not great. The room smelled like cigarettes so bad that it
Pros:

The location was great for what I needed.

Cons:

My room smelled terribly of cigarette smoke, making it difficult to spend much time in there or sleep. It advertises breakfast which is why I chose this hotel, but the breakfast was just coffee and a granola bar.

2026-05-31 • via Nuitee
B
Breana • couple • us
10
2026-05-31 • via Nuitee
H
Hilda • extended_group • us
1
2026-05-26 • via Nuitee
A
Amanda • family_with_children • us
5
Cons:

Noisy overnight

2026-05-26 • via Nuitee
N
Nancy • couple • us
1
Bad, filthy and not friendly at all!
Pros:

Absolutely nothing!

Cons:

It was dirty, not friendly staff, roaches, they used electric tape to hold together counter piece. Black oil stains on carpet, stirring coffee sticks on hallways front entrance dirty with splash of black substance! Just plain horrible! Complimentary breakfast was bad! We will Never stay here again! False rating on your website! It should be a 1 start hotel! My nephew and his family had issues as well, reaches in his room! I wish I would’ve taken more pictures but we got out of there fast and only stayed there to sleep and shower!

2026-05-25 • via Nuitee