Hampton Inn & Suites Columbus Polaris

Hotels
•
Hampton Inn
9 (563 reviews)
8411 Pulsar Place , Columbus , us
+16148858400

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Stained furniture
Parking security concerns

Categories

Cleanliness
8.46
While generally clean, there were mentions of missed trash in the room and stained furniture.
Service
9.43
Multiple reviews praised the friendly and helpful staff.
Location
9.47
The hotel is conveniently located, with great access to local attractions.
Room Quality
8.42
Rooms were comfortable but some furnishings were noted as worn out.
Amenities
9.45
Guests enjoyed the pool and breakfast options, with many positive comments.
Value for Money
8.91
Good value considering amenities, though some concerns about parking security.
Food and Beverage
9.46
The breakfast was highly rated and well-received by guests.
Overall Experience
8.43
Overall a good experience, but highlights concerns regarding security.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:43

Property Description

Luxurious Stay near Polaris Fashion Place Mall

Convenient Location: Situated just moments away from the Polaris Fashion Place Mall, the Hampton Inn and Suites Columbus Polaris offers a prime location near shops, restaurants, and entertainment options.

Complimentary Amenities: Enjoy a range of free amenities during your stay, including complimentary wireless internet, a daily hot breakfast, a 24-hour on-site fitness center, and a relaxing swimming pool.

Nearby Attractions: Explore popular attractions such as Ohio State University, the Columbus Zoo, and the Ohio State Fairgrounds, all easily accessible from the hotel.

Book your stay at the Hampton Inn and Suites Columbus Polaris for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 563 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 8.43
R
Randy • couple • us
9
Very nice
Pros:

Breakfast was a bit of a letdown...good fruit but the hot foods were bland.

2026-07-03 • via Nuitee
G
Gary • couple • us
7
Cons:

The air conditioning was poor

2026-07-01 • via Nuitee
M
Megan • family_with_children • us
10
2026-07-01 • via Nuitee
C
CindyLooWh • solo_traveller • us
5
Pros:

location and cleanliness was very good.

Cons:

We arrived well after 11:30 p.m. and the breakfast area was full of drunk loud people, I asked the front desk both times when we arrived and when we checked out what were the quiet hours and they both said this hotel does not have quiet hours and the guest are allowed to be free to do as they want. Well walking into a Hampton Inn at 11:45 p.m. and the guest are having a rager in the breakfast nook and very drunk people sitting in the front lobby is not a good look for business.
Front desk morning person needs better customer service!! He kept asking if the guest bothered my room I said no. Then what is the issue they were perfectly fine to party in the breakfast area. I said after traveling for 10 hours on the road I do not feel safe walking into a hotel lobby that is well past quiet hours and the party was ridiculously loud and drunk people were sitting in the lobby looking like call girls. Not good for business. I have been a Hampton Inn customer for years and never Have I experienced this level of behavior allowed in this hotel chain.

2026-06-28 • via Nuitee
C
Chris Andrikanich • family_with_children • us
9
2026-06-24 • via Nuitee
P
Prince • couple • us
9
2026-06-24 • via Nuitee
D
Donald • family_with_children • us
4
Overall not a bad stay
Pros:

The breakfast was pretty good. The location is located in a great spot. The kids were excited about the indoor pool at the hotel. The staff was wonderful.

Cons:

One of the main issues we had while on our stay was that one of the elevators was out of service our entire stay. So everyone in the hotel had to use the one working elevator. Was not very convenient when trying to lug 4 luggage bags to the room.

2026-06-21 • via Nuitee
L
laurence • couple • us
5
Friendly staff. Room Disappointing
Pros:

We were given a room key that didn't work. Once replaced we discovered the room was not the large suite we had booked. Given a new room assignment that turned out to be an occupied room. 3rd time was given a key to a new room that was the suite as booked. We were comped the room because of this mishap. Staff apologized profusely. Room was clean, quiet. Location of the hotel has great access to Polaris but is not in the crowded/busy section which is nice. Breakfast was pretty good.
Bed was comfortable.

Cons:

Check in. Suite was poorly designed. You can't watch the TV from the bed or from the joke of a sitting area. TV does not rotate enough to see it from any area of the suite. There wasn't enough room to pull out the sofa-bed. The sofa cushions are rock hard. There's about 3 feet between the sofa and another super heavy ugly chair that can't be moved further out into the room in order to accommodate the pulling out of the sofa-bed. The furniture is old/ dated. Lamps dated. Curtains dated. Bathroom tiny, yet the fancy sink has its own huge space outside of the bath/ toilet area. Waste of space. Wet bar a waste of space. Room phone doesn't have a link to the front desk. No extra pillows available for the bed. Nothing in room that shares Information about the breakfast hours, local resources, emergency services etc. In my opinion the suite is over priced and poorly designed. It's not really a suite.

2026-06-08 • via Nuitee
N
Nichols • solo_traveller • us
9
Pros:

Staff, breakfast, tv watching options, pool and hot tub

Cons:

I think having a couple water fountains would be great.

2026-06-01 • via Nuitee
L
Lauren • family_with_children • us
7
All was well except for the pool/hot tub.
Pros:

Everything was nicely kept and no bed bugs.

Cons:

Was REALLY looking forward to using a hot tub for the first time since pregnancy but the hot tub was filthy. Completely unusable due to dirt in the water floating around and the jets never turned on.

2026-05-31 • via Nuitee
N
Nancy • couple • us
8
Pros:

Spacious room and well laid out. Towels and linens good quality.

Quietness and cleanliness

Staff was friendly and attentive.

Cons:

Better quality breakfast options like bacon, truly fresh fruit, higher quality syrup choice and pastries.

Breakfast was just o.k. The "fresh fruit" looked like canned fruit cocktail, would have preferred bacon instead of saugage. The hot water dispenser for tea tasted like coffee. Not much seletion for pastries or cold cereal.

No freezer compartment in the in-room frig.

No plug in easily accessible at one bed side.

Shower head hard to adjust and not a very good flow

The nightly rate was high but I think it was due to a large event near by.

2026-05-20 • via Nuitee
A
Allan • solo_traveller • us
6
MEH
Pros:

Location

Cons:

No black tea, bed and pillows very uncomfortable, bathroom needs updated badly

2026-05-17 • via Nuitee
L
Leach • couple • us
10
Very nice and would stay there in future.
Pros:

Very good

Cons:

More seating

2026-05-12 • via Nuitee
J
Johanna • extended_group • us
9
A good place to stay
Pros:

We had no issues during our stay. Our room was clean, the staff was friendly, and we enjoyed the breakfast each day. We also appreciated being close to so many restaurants and shopping opportunities.

Cons:

We did find that the beds were very firm which is not our preference.

2026-05-05 • via Nuitee
D
Darlene • solo_traveller • us
10
2026-04-26 • via Nuitee
P
Paula • solo_traveller • us
10
Pros:

Clean

Cons:

All good

2026-04-26 • via Nuitee
D
douglasi272 • Business
10
Great hotel
Pros:

Awesome. Great hotel. Staff was very good.

2026-04-25 • via Tripadvisor
D
darlene • couple • us
10
My 2nd stay... love it
Pros:

I would have preferred bacon and the eggs were kind of grainy.. other than that it was good. Loved the toaster and also the Asian lady that worked in the breakfast

2026-04-23 • via Nuitee
X
X862BVsusans • Family
6
Dirty and disappointing
Pros:

I don’t know who is leaving excellent reviews, but as Hampton Inns go this is a huge disappointment. It is old and things are worn and dirty. There is black mold all around our shower door, dirty floors in the bathroom, and carpet in front of of the elevators that is so worn and wrinkled that it is a tripping hazard.
The king sized bed has an outlet on only one side with no way to charge a phone or watch at night. There are no usb ports anywhere in the room.

2026-04-17 • via Tripadvisor
C
Cynthia • couple • us
8
Right off the highway and close to us
2026-04-13 • via Nuitee